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Business Process Mining
What do you like best about the product?
Speed to Insight. With Celonis EMS Store, data can be converted into sights in a matter of days. The speed at which this can be completed is incredible
What do you dislike about the product?
Cost model. When you purchase a process you with 256GB of space. Once you exceed this you have to purchase another 256GB of space. A process is very expensive so maving to pay twice just for more GB is a raw deal
What problems is the product solving and how is that benefiting you?
We are working on Order to Cash and are looking at the end of end model across all markets and shared service centres
Key areas under review
DSO
On Time and In Full
Right First Time
Credit Management
Key areas under review
DSO
On Time and In Full
Right First Time
Credit Management
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Well designed and delivered capability
What do you like best about the product?
Design of the product, flexibility and ease of generating insights
What do you dislike about the product?
Not much. If any, heavy dependence on SQL for parts of solution
What problems is the product solving and how is that benefiting you?
Process mining to generate insights into our order to cash. Using the insights to take on efforts to reduce inefficiences and optimize our processes
Recommendations to others considering the product:
A well designed product, easy to use and very insightful. We certainly see expansion of its usage beyond the initial needs at our organization.
Celonis expands process opportunities
What do you like best about the product?
Celonis is easy to use and helps drive process improvements. The tool provided insight into the data and enabled our team to explore opportunities quickly and in a new way. By having visibility of the digital footprint, we were able to identify and analyze processes and used visual tools and statistics to aid in reporting and communication.
What do you dislike about the product?
Celonis provided powerful insight and data that enabled our project driven organization to explore opportunities. The Celonis training provided general guidance, but the teams were not familiar with the functionality and features built into the dashboards, which would have benefited the team in performing the data analysis and root cause studies.
What problems is the product solving and how is that benefiting you?
Our business saw opportunities to streamline processes that were impacting multiple teams. The benefits included removing non-value added and manual efforts to save time and money for the company.
Keep it simple and see the results
What do you like best about the product?
Celonis allows you to easily identify, quantify and objectify the bottlenecks in any given process. Even for non advanced programmers, it is possible to get results fast.
The Community and customer support are always available to answer questions and explore new ways to evolve and address any issues.
The Community and customer support are always available to answer questions and explore new ways to evolve and address any issues.
What do you dislike about the product?
This is a difficult one. Probably one of Celonis greatest problems is how easily you can overcomplicate your analysis and loose focus, depending on your company's organization and hierarchy's.
So, one simple advice would be, if you feel your analysis are getting to complicated, stop, go back to basics, back to the drawing board, and try to follow the success examples of other companies in implementing Celonis.
So, one simple advice would be, if you feel your analysis are getting to complicated, stop, go back to basics, back to the drawing board, and try to follow the success examples of other companies in implementing Celonis.
What problems is the product solving and how is that benefiting you?
Main focus as been:
- Credit Recovery process (broad-spectrum intervention with the aim of optimizing the process E2E)
- Credit Decision (identifying bottlenecks and gains with RPA and other improvement opportunities)
- Costumer Experience (global analysis)
In terms of benefits, we've been able to provide real-time data that wasn't available. We also were able to identify bottlenecks (that are being addressed) and quantify how much the activities in the processes we are analyzing cost and how much we can "win" with some simple otimizations.
- Credit Recovery process (broad-spectrum intervention with the aim of optimizing the process E2E)
- Credit Decision (identifying bottlenecks and gains with RPA and other improvement opportunities)
- Costumer Experience (global analysis)
In terms of benefits, we've been able to provide real-time data that wasn't available. We also were able to identify bottlenecks (that are being addressed) and quantify how much the activities in the processes we are analyzing cost and how much we can "win" with some simple otimizations.
Mining and More....
What do you like best about the product?
Diverse Capability and Functionality of offerings
Online Training and resource tools
Knowledgeable and helpful support, dedicated customer success managers
Online Training and resource tools
Knowledgeable and helpful support, dedicated customer success managers
What do you dislike about the product?
No downsides experienced at this point directly attributed to Celonis
Need to have a good base understanding of how your company models were developed
Need to have a good base understanding of how your company models were developed
What problems is the product solving and how is that benefiting you?
Identify Process Improvement opportunities, variation across operations by differing segments
Developing POC with Action Engine to automate existing manual tasks
Reporting & Metrics
Developing POC with Action Engine to automate existing manual tasks
Reporting & Metrics
An excellent platform to analyze business processes end to end and beyond
What do you like best about the product?
- User Friendly
- Good Customer Service
- Ability to study the business process easily
- Good Customer Service
- Ability to study the business process easily
What do you dislike about the product?
- UI in Event Collection could have some improvements
What problems is the product solving and how is that benefiting you?
- Banking processes
Superior Process Mining Tool with exception customer support
What do you like best about the product?
Celonis has allowed us to unlock our SAP OTC data in order to perform process mining, data analysis and tending we otherwise would not have visibility to. This has provided us with insights into how our process actually functions and has uncovered area of opportunity we may not have found without Celonis. Our Celonis users love how user friendly the tool is. Celonis has been a true partner by providing exceptional customer support and enablement of analysts and users.
What do you dislike about the product?
To go beyond the out of the box solution you need to have knowledge of PQL. This allows the tool to be incredibly flexible, but is useful to know before you embark on your journey. We have found success by pairing a data savvy business user and an IT PQL expert. Data validation is critical. Take your time to ensure the data is coming into the tool as you expected.
What problems is the product solving and how is that benefiting you?
We are using Celonis to send alerts for issues that occur infrequently. Instead of needing to actively check SAP, we can wait for the alert to let us know when action is required. Celonis is helping with tactical issues such as determining what sales orders require manual intervention as well as identifying strategic process improvement initiatives.
The tool to discover flaws of our own process
What do you like best about the product?
Celonis is very user friendly tool that enables the user to analyse the process and discover a lot of imperceptible flaws which would be hard to detect other way.
What do you dislike about the product?
There are some minor improvements that can be worked on like the "back button" during the development on new dashboards but overall I like pretty much everything.
What problems is the product solving and how is that benefiting you?
We are analyzing the inefficiencies we already knew that could occur during the process and discovering new ones and ensure we can eliminate or speed up some steps of the process in order to save money and time to the company.
Great Tool
What do you like best about the product?
Celonis provides excellent data management. This data mining tool has lots of options and flexibility for customization. The system is well organized and easy to use; we are constantly growing our footprint of the usage every day. It is an enterprising tool that is rapidly developing each day, to fit the evolving analytics insight industry. The people who work at Celonis are of a high caliber and have expressed a comprehensive understanding of our business goals and objectives while also providing exceptional customer support. Celonis enables deep dives into dating mining without overwhelming its users.
What do you dislike about the product?
I would love more printable materials, instead of videos.
What problems is the product solving and how is that benefiting you?
data management
Well packaged product with Process Analytics and power of Action Engine
What do you like best about the product?
Ease of integrating with on-prem and cloud applications for data extraction. Process Analytics provides user friendly dashboards and greater insights into the business processes. What's even more useful is the ability to utilize the KPI's built in Process Analytics and utilize them in the Action Engine to drive the process improvement over the time.
What do you dislike about the product?
The way groups and user permissions are structured is definitely very robust and flexible but at times could be confusing to understand. I think a centralized user permissions console would be helpful.
What problems is the product solving and how is that benefiting you?
We are currently using the tool for process mining and automation activities in the PTP business processes (data from Ariba and SAP-ERP systems) which has provided business the ability to look into some of the important KPI's, identifying deviations from the standard process/policies and taking necessary actions using the action engine.
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