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Reviews from AWS customer

4 AWS reviews

External reviews

365 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    reviewer2116392

Helps to monitor logs and event timestamps

  • May 16, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use it for the log monitoring of our legacy site. We typically monitor the event timestamps.

What is most valuable?

The tool has key features like operability. It will alert the admins whenever a device is onboarded.

What needs improvement?

From the network segmentation side, there is some discrepancy in log onboarding. The tool needs to improve direct API integrations, login integration, native login integration, etc.

For how long have I used the solution?

I have been working with the product for three years.

What do I think about the stability of the solution?

I would rate the tool's stability a nine point five out of ten.

What do I think about the scalability of the solution?

I would rate the product's scalability a nine out of ten.

How are customer service and support?

The support replies to us back within 24 hours of opening a ticket.

How would you rate customer service and support?

Positive

How was the initial setup?

The tool's setup is simple and straightforward. A three-member team manages the solution.

What other advice do I have?

I would rate the solution a nine out of ten.


    DipeshBhawsar

Integrates well, useful rules, and beneficial GUI

  • May 03, 2023
  • Review from a verified AWS customer

What is our primary use case?

We are using Sumo Logic Security for security monitoring.

What is most valuable?

The most valuable features of Sumo Logic Security are the rules, use cases, and ease of use. Additionally, the integration is straightforward and good GUI.

What needs improvement?

The API integration in Sumo Logic Security could improve. There are delayed connections or they stop and then automatically start. Having a seamless log collection would be beneficial.

In a feature release, more insights on threat intelligence would be helpful.

For how long have I used the solution?

I have been using Sumo Logic Security for approximately one year.

What do I think about the stability of the solution?

The solution is stable.

I rate the stability of Sumo Logic Security a seven out of ten.

What do I think about the scalability of the solution?

We have approximately 20 to 35 users using this solution. We use it on a daily basis.

How are customer service and support?

I rate the support of Sumo Logic Security an eight out of ten.

Which solution did I use previously and why did I switch?

I was previously using IBM Security QRadar. We switched to Sumo Logic Security because it was on the cloud and IBM Security QRadar was on-premise.

How was the initial setup?

The setup of Sumo Logic Security is easy.

The time it takes for the deployment depends on how many logs and the sources there are.

I rate the initial setup of Sumo Logic Security a seven out of ten.

What's my experience with pricing, setup cost, and licensing?

The license pricing model is based on the events that are processed through the solution.

The price of Sumo Logic Security is high.

I rate the price of Sumo Logic Security a seven out of ten.

What other advice do I have?

It is important to tune the rules so that are minimal false positives.

I rate Sumo Logic Security an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Chirag M.

Great monitoring tool but too costly

  • April 19, 2023
  • Review provided by G2

What do you like best about the product?
The best thing about Sumo Logic is the monitoring dashboards and the easy integrations, the tool provides. It helped my team to get quicker alerts on application downtime and security issues.
What do you dislike about the product?
The only thing I dislike about Sumo Logic is the pricing. It costs us a huge bill for providing these services. There are more tools available that are cheaper but yeah they are not accurate enough for big scale systems.
What problems is the product solving and how is that benefiting you?
Sumo Logic is helping our teams to react quickly and resolve any security, or downtime issues. There are a number of times that we were able to pre-identify an issue and resolve it faster than actually getting bad feedback from the customers.


    Airlines/Aviation

Easy to use and full of features

  • April 19, 2023
  • Review provided by G2

What do you like best about the product?
Its easy to use and is full of features.
What do you dislike about the product?
From price point of view, its little bit expensive
What problems is the product solving and how is that benefiting you?
Log analysis of critical components


    Prashanth G.

Great tool for log processing & data fetching real-time

  • November 01, 2022
  • Review provided by G2

What do you like best about the product?
1. Centralized dashboard to find logs & errors.
2. Super quick to fetch the relevant data from the logs.
3. Proper documentation & user-friendly as it can be integrated with any application.
4. Support is also very responsive
What do you dislike about the product?
1. Sometimes, it lags in fetching data from custom dashboards.
2. Interface is confusing & messed with an overlap of multiple data cards.
3. Not compatible with all query languages. SQL is a must to use it. It can't support all other languages.
What problems is the product solving and how is that benefiting you?
Since we are a B2C Financial startup, we get loads of data daily. SumoLogic helps us to organise by creating custom dashboards and set alerts for specific key actions. Highly recommended for any growing enterprise.


    Bharath V.

Sumo Logic as SIEM

  • October 11, 2022
  • Review provided by G2

What do you like best about the product?
Sumo Logic integrations with AWS are really good, these seamless integrations help get the data into Sumo Logic easier.
What do you dislike about the product?
Sumo Logic is still a new product which needs a lot more exposure in terms of supporting other platforms.
What problems is the product solving and how is that benefiting you?
Openpath integrations with Sumo Logic needs a feature to be added which is being worked on by the Sumo Logic team.


    Saurav J.

Amazing customer service

  • October 10, 2022
  • Review provided by G2

What do you like best about the product?
Best thing that we experienced was their customer service and their willingness to help us out based on our need.
What do you dislike about the product?
Nothing to dislike but it will be helpful to have some more documentation on services that sumo logic offer.
What problems is the product solving and how is that benefiting you?
Sumo logic is helping us in ingesting our AWS data and even it's SIEM solution is very helpful from security perspective


    Financial Services

Initial setup can be challenging but there are lots of resources available for learning

  • September 27, 2022
  • Review provided by G2

What do you like best about the product?
One central location to find logs, errors, and view custom dashboards. I really like the App Catalog and the pre-made dashboards/saved searches.
What do you dislike about the product?
Finding stuff like scheduled searches isn't intuitive but lots of documenation available.
What problems is the product solving and how is that benefiting you?
Sumo Logic helps solve how we identify problems and monitor our cloud infrastructure.


    Security and Investigations

New, efficient and scalable

  • September 27, 2022
  • Review provided by G2

What do you like best about the product?
SOC Team I Lead has been managing SOAR since 2018 with incredible feedback and enhancement in Security Managed Services for our customers and our infrastructure, tooo!
What do you dislike about the product?
Really, dunno. I've to think about it. Support is awesome andwith R&D department interactions are extremely fruitful, too. Now we look forward to new brand version.
What problems is the product solving and how is that benefiting you?
SOARtechnology gives our Incident Handling and response team a huge vision over infrastructure


    Darshan M.

Very efficient tool for real time log processing with ability to fetch data from various sources

  • September 27, 2022
  • Review provided by G2

What do you like best about the product?
* Ability to fetch data from various sources
* Ability to process and correlate the data
* Ability to search through direct search, regex
What do you dislike about the product?
* Quite complex set-up
* Steep learning curve for engineers and users
What problems is the product solving and how is that benefiting you?
We are analysing all security logs and analysing & detecting for anomalies through logs and reading the configs changes in our dynamic environment