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Reviews from AWS customer

4 AWS reviews

External reviews

365 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Computer & Network Security

Helpful for logs and monitoring, but takes time to learn

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
It helps us track logs easily and monitor systems in real-time. Dashboards are good, and we can create custom views. Integration with other tools also works smoothly.
What do you dislike about the product?
Bit difficult to learn at first, especially the query part. UI can be confusing sometimes, and it's a bit costly for large data usage.
What problems is the product solving and how is that benefiting you?
It helps us find system errors and performance issues quickly. We use it for monitoring logs and getting alerts so we can fix problems before they affect users. Saves a lot of time for the team.


    Accounting

Real-time log analysis made easy with Sumo Logic

  • July 24, 2025
  • Review provided by G2

What do you like best about the product?
Sumo Logic’s real-time log processing and intuitive query language make it easy to monitor application performance and infrastructure health. I especially like the pre-built dashboards and visualizations for AWS and Kubernetes, which save a lot of setup time. The alerting system is reliable and helps detect anomalies quickly. Its scalability is also impressive, handling large volumes of log data with ease.
What do you dislike about the product?
The learning curve can be steep for beginners, especially when it comes to writing advanced queries and setting up complex alerts. The UI could be more responsive at times, especially when loading heavy dashboards. Also, pricing might be on the higher side for smaller teams or startups.
What problems is the product solving and how is that benefiting you?
Sumo Logic helps us centralize and analyze log data from various cloud services and on-prem systems in real time. This has significantly improved our ability to identify performance bottlenecks, detect security anomalies, and troubleshoot issues faster. The powerful search and alerting capabilities reduce downtime and improve incident response times, benefiting both our DevOps and security teams.


    Ishita K.

Great tool for insights and reporting

  • July 04, 2025
  • Review provided by G2

What do you like best about the product?
The way it helps us track the usage of our customers and we can filter on the basis of dates plus the reports and dashboards help in data driven decision making
What do you dislike about the product?
None - it’s awesome. I’d recommend to all IT companies
What problems is the product solving and how is that benefiting you?
Basically we need to track data of our customers and share their journeys with us- it gives all types of widgets like concurrency trends, max queue timeout which are beneficial


    Rishabh S.

Reliable log monitoring and troubleshooting tool for quick deep dives

  • June 21, 2025
  • Review provided by G2

What do you like best about the product?
Sumo Logic makes it very straightforward to search through large volumes of logs when investigating issues. I like how flexible the query language is — it lets me filter down exactly what I need, correlate events, and quickly pinpoint root causes across multiple services. The real-time dashboards and saved searches also save a lot of time for recurring monitoring tasks. Overall, it’s very responsive even with high data volumes.
What do you dislike about the product?
Sometimes the learning curve for writing more advanced queries or joins can be steep for new team members. Also, when queries are very complex, they can take a bit longer to execute. A bit more guidance or templates for common troubleshooting use cases would be helpful.
What problems is the product solving and how is that benefiting you?
Sumo Logic helps us quickly analyze large volumes of application and system logs to investigate issues and identify root causes faster. This reduces debugging time, improves incident response, and makes it easier to catch patterns that might impact reliability. It’s a big time saver for both proactive monitoring and reactive troubleshooting.


    Nitin C.

we are using it in our cyber security project and it is very easy to use

  • June 12, 2025
  • Review provided by G2

What do you like best about the product?
It is the best platform to integrate tools and is very easy to use.
What do you dislike about the product?
don't have any negative expirace on this platform
What problems is the product solving and how is that benefiting you?
we got the event details clearly and its very manageable


    Dinesh K.

Sumo Logic is a great Tool

  • May 29, 2025
  • Review provided by G2

What do you like best about the product?
I use Sumo Logic on a every day basis to debug the Call flow. Sumo Logic Log search is a fantastic tool that provides good log search mechanisam. Sumo Logic rich in tools helps to quickly debug the voice call flow with its clear log details.

Traces are very clear in Sumo Logic helps to find what we required.

Metrics are also very helpful.
What do you dislike about the product?
Everything is fantastic. No issues in Sumo Logic.
What problems is the product solving and how is that benefiting you?
Sumo Logic helps me to quickly understand the voice call flow and find the issue in the flow. It helps to debug the issue quickly.


    Isaac J.

We use Sumologic at operation Brazilian SOC. Good plataform !

  • April 29, 2025
  • Review provided by G2

What do you like best about the product?
User experiencie is good , we see datas easy.
What do you dislike about the product?
The new interface not good ! But this happened.
What problems is the product solving and how is that benefiting you?
This is our central platform operation, easy visitations our datas.


    Jayasurya K.

Great experience for finding logs in SumoLogic

  • April 18, 2025
  • Review provided by G2

What do you like best about the product?
It's really helpful for us in finding related logs from a pile of everything
What do you dislike about the product?
I didn't find anything bad to be disliking
What problems is the product solving and how is that benefiting you?
As I mentioned previously it helps us to analyse logs from various client environments and that helps to easily debug issues


    Retail

Real Time Monitoring and alerting for Mulesoft

  • April 15, 2025
  • Review provided by G2

What do you like best about the product?
We are using the on-prem Mulesoft as our integration platform. We have more than 200+ applications with millions of messages on a daily basis. We have integrated with Sumologic for log monitoring and real time alerts. We are able to setup alerting using the out of the box and also setup dashboards.
What do you dislike about the product?
Sometimes we have seen the log entries are getting duplicated and also the time stamps are mismatched with the source entries.
What problems is the product solving and how is that benefiting you?
We are using the on-prem Mulesoft as our integration platform. We have more than 200+ applications with millions of messages on a daily basis. We have integrated with Sumologic for log monitoring and real time alerts


    Education Management

My Three-Year Experience with Sumo Logic: Streamlining Log Management and Issue Resolution

  • March 28, 2025
  • Review provided by G2

What do you like best about the product?
I have been using Sumo Logic for the past three years, and in my experience, it has been highly effective in addressing issues across multiple environments. One of the main features I find impressive is its quick response time. For example, when we need to retrieve application logs from a server or container orchestration, we typically have to log into the container or server, locate the file path, and search for the relevant logs. However, with Sumo Logic, you can simply enter the error keyword or host details along with the error information and specify the time frame, and you’ll get all the relevant logs from the container within seconds. This is why I highly recommend Sumo Logic to others. Additionally, I’ve used the recently added Copilot feature, and my overall user experience has been excellent. I encourage Sumo Logic to continue integrating new features, such as enhanced error detection, i hope the customer support top be good at all.
What do you dislike about the product?
From a user's perspective, I believe Sumo Logic could improve its UI experience, as the current interface feels outdated and resembles an older application. In my personal experience, a more colorful and modern UI would attract more users and make the platform more enjoyable to use. While the features are excellent, the pricing could be a concern. Users often evaluate whether the cost is justified by the value provided, so ensuring a balance between price and functionality is key. A great customer experience can lead to higher satisfaction and attract more customers. Additionally, I suggest enhancing the onboarding process with more intuitive tutorials or guided workflows to help new users get started quickly. Another improvement could be faster load times for dashboards
What problems is the product solving and how is that benefiting you?
Over the past three years, I have been using the Sumo Logic application, which has significantly helped resolve numerous P1 issues, incidents, and other infrastructure and application problems. Sumo Logic has been particularly valuable in addressing customer-related issues that need to be fixed within SLA timeframes. In such cases, it is highly effective for identifying the issue, determining the root cause, and providing detailed insights. Based on my experience with production-related queries, Sumo Logic is extremely beneficial. We have integrated it with AWS, which simplifies log ingestion for our applications and enhances efficiency. Additionally, Sumo Logic’s custom query flexibility allows me to use regex-based field parsing and the query builder to extract specific data, such as error codes, enabling precise and efficient troubleshooting.