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Reviews from AWS customer

10 AWS reviews

External reviews

361 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Paul Jacobs

Works with Office 365 and helps to manage threats

  • June 05, 2024
  • Review provided by PeerSpot

What is our primary use case?

The tool helps to increase security because the threats we face keep changing, so we need better protection. In the past, we've faced some attacks on our network, and while we managed to deal with them, we realized we needed even stronger protection. That's why we decided to implement CrowdStrike Identity Protection.

What is most valuable?

The main feature we rely on is the product's intelligence. We appreciate the advice from the team during implementation. One of the main reasons we chose this product is its compatibility with Office 365.

What needs improvement?

Improvement is always possible. It's challenging to gauge how much future mitigation is provided, especially since we've only been using the product for about one and a half years. Every product faces this challenge because nothing is ever completely foolproof. So, besides relying on technology, we also focus on increasing our staff's awareness of security issues. Feedback from my colleagues suggests that the reporting and dashboarding of incidents could be improved.

For how long have I used the solution?

I have been working with the product for one and a half years.

What do I think about the stability of the solution?

I rate the tool's stability an eight out of ten.

What do I think about the scalability of the solution?

Scalability isn't a problem for us. Many big multinational companies use CrowdStrike Identity Protection, so it's designed to handle environments like ours without any issues. My company has 500 users.

How was the initial setup?

The tool's deployment is easy. Thanks to the installation scripting we utilized, the technical rollout took about two weeks. Then, there was some additional time, around two to four weeks, for customization and configuration. After that, the systems were up and running. So, all in all, it took about three months to have our mitigation strategies in place. We have one engineer for maintenance.

What other advice do I have?

I rate the overall product an eight out of ten. I would recommend it to others. However, it's crucial to understand areas where the product might not provide coverage and how to mitigate those gaps. For example, it covers endpoints, networks, and Office 365 environments, but are there other areas in the attack surface that it doesn't address well? It's essential to be aware of any potential gaps upfront.

The solution helps in preventing incidents. However, it's challenging to quantify the exact impact because we don't know what would have happened without it. It's similar to having insurance for your house.


    Computer & Network Security

CrowdStrike EDR

  • May 13, 2024
  • Review provided by G2

What do you like best about the product?
Easy to deploy
Easy to manage
Less resources
One platform more services
Best in the market
Well updated and upgraded
Great support
What do you dislike about the product?
High on price
Needs internet most of the time
Some OS does not support to the CrowdStrike
What problems is the product solving and how is that benefiting you?
This provides protection to whole enterprise network under on simple cloud console. its fast, and very reliable antivirus engine to scan and identify the thearts. Also, this has machine learning features which can be very useful for Zero day attacks as well.


    Aakash K.

BEST XDR PLATFORM FOR ENDPOINT PROTECTION WITH BEST INCLASS FEATURE OFFERINGS

  • May 13, 2024
  • Review provided by G2

What do you like best about the product?
CrowdStrike Falcon Endpoint Protection is the best in class product with the ease of use and implementation. The XDR detections which are detected on the endpoints provides you a visibility of all minor to major adversaries on the endpoints. We use this product in our day to day activities where our SOC team monitors and integrate the same with other solutions for better visibility from the network. The customer support is really fast and accurate.
What do you dislike about the product?
When it comes to integration with other tools sometimes the prerequiste to integrate is a bit length process which needs to be changed and sometimes we get a lot of false positives.
What problems is the product solving and how is that benefiting you?
CrowdStrike Falcon Endpoint Protection helps us to stop threats quickly and also provide a lot of important information about each and every detection.
Compliance benefits are also a part of this solution which is benefiting us a lot. The generated reports also helps us to evaulate the threats in weekly manner.


    reviewer2385126

Proactively blocks threats, provides insights, and integrates seamlessly

  • May 10, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use CrowdStrike Falcon for intrusion prevention management.

How has it helped my organization?

CrowdStrike Falcon proactively blocks threats and provides us with insights.

CrowdStrike Falcon integration is seamless.

What is most valuable?

The endpoint and server management are the most valuable features of CrowdStrike Falcon.

What needs improvement?

CrowdStrike Falcon's GUI requires improvement for user-friendliness. The console's available options are unclear, making it difficult to understand and extract details. Additionally, correlating information within the console and reports proves challenging.

For how long have I used the solution?

I have been using CrowdStrike Falcon for two years.

What do I think about the stability of the solution?

CrowdStrike Falcon had some initial stability issues in our environment, likely due to its new integration. However, it appears to have matured and is now functioning reliably.

What do I think about the scalability of the solution?

Being cloud-based, CrowdStrike Falcon offers easy scalability. Adding licenses through procurement increases resources without the need for additional hardware, making scaling straightforward.

How are customer service and support?

While the technical support meets all response time commitments outlined in our Service Level Agreement, some users believe they should strive for a higher standard – a Security Level Target. This means responding to security incidents immediately, not just within SLA windows. Security tools are crucial for our environment's protection, and their use shouldn't be limited by SLA constraints.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

After using Symantec, Trend Micro, McAfee, and VMware Carbon Black, we migrated to CrowdStrike Falcon due to a lack of support from the previous vendors and their shortcomings in comprehensive threat detection.

What other advice do I have?

I would rate CrowdStrike Falcon eight out of ten.

The maintenance required is reasonable.

We have 6,000 endpoints in our environment.

CrowdStrike Falcon shines with its user-friendliness, providing clear insights into the endpoint environment. Proactive features are a major plus, offering actionable items and valuable attack path simulations that empower better decision-making.


    reviewer2399508

The agents are deployed on every workstation, so policy changes can be enforced on all of them

  • May 09, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Falcon to check the login attempts of the users. We can see who has logged in and when. We can see which workstation is assigned to each user. CrowdStrike helps us enforce policies, such as USB policies and users recycling passwords.

How has it helped my organization?

CrowdStrike is deployed on every workstation, so policy changes can be enforced on all of them. It lowers the manual work on each of the workstations. It has helped us manage device usage in our environment.

What is most valuable?

I like CrowdStrike's policies. The integration is easy to do. I can remember once when Falcon prevented a security breach occurred because someone clicked on a phishing link, and their credential was compromised. We used threat tracking to isolate the device from networks.

For how long have I used the solution?

I have used Falcon for two years.

What do I think about the stability of the solution?

I rate Falcon nine out of 10 for stability.

What do I think about the scalability of the solution?

I rate Falcon eight out of 10 for scalability.

What other advice do I have?

I rate CrowdStrike Falcon nine out of 10.



    George G.

EXCELLENT PRODUCT

  • May 07, 2024
  • Review provided by G2

What do you like best about the product?
Ease of use - Great prioritization of risk.
What do you dislike about the product?
No complaints, from install to current day - great support
What problems is the product solving and how is that benefiting you?
provided state of the art security for our endpoints


    Zuhair Hasan

Integrates well and identifies and responds to threats much faster

  • May 02, 2024
  • Review provided by PeerSpot

What is our primary use case?

Due to compliance requirements, our organization utilizes CrowdStrike Falcon as our Endpoint Detection and Response solution. This decision was particularly driven by the need to address a surge of ransomware attacks within our environment, experiencing between ten and 15 incidents at the time. The implementation of an EDR solution became crucial for effectively responding to these threats.

Our existing system lacked real-time monitoring and visibility, causing detection delays of even several minutes. CrowdStrike addressed this by offering near-instantaneous detection across the entire system. Furthermore, it allows for manual or automated response actions, significantly improving our overall incident response speed.

How has it helped my organization?

Integrating CrowdStrike Falcon with other solutions such as our SIEM was easy.

What is most valuable?

The key aspect of CrowdStrike Falcon is its behavioral detection approach. Unlike traditional signature-based platforms that rely on pre-defined patterns, Falcon analyzes an application's behavior to identify and respond to threats much faster. This makes it lightweight and minimizes impact on system performance. The sandbox feature is also valuable, while it incurs an additional cost, it can be valuable for deeper investigation.

What needs improvement?

The UI is not efficient. We are required to dig down to get more information, jumping from screen to screen.

For how long have I used the solution?

I have been using CrowdStrike Falcon for three and a half years.

What do I think about the stability of the solution?

CrowdStrike Falcon generally ran smoothly with minimal lag.

What do I think about the scalability of the solution?

CrowdStrike Falcon meets our scaling needs. To increase usage we simply add more agents.

How are customer service and support?

Frustrated by CrowdStrike's slow and inconsistent technical support, we ended up having more success researching and resolving the issue ourselves.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

It is the 1st EDR we selected, after testing different solutions.

How was the initial setup?

Leveraging the cloud platform, the initial deployment was straightforward. We simply needed to activate and deploy the agents. While configuration for a seasoned professional only took one to two hours, the entire deployment process typically takes a couple of days.

What's my experience with pricing, setup cost, and licensing?

CrowdStrike Falcon can be more expensive than some competitors, and its base price doesn't cover every feature. For instance, adding sandboxing for advanced malware analysis incurs an extra cost.

Which other solutions did I evaluate?

We evaluated CrowdStrike and SentinelOne. However, since we bought the CrowdStrike, we did not move forward with SentinelOne.

CrowdStrike stands out for its superior threat detection speed, lightweight agents that don't impact system performance, and its helpful recommendations for responding to threats. This combination allows us to swiftly stop even unknown threats in their tracks.

What other advice do I have?

I would rate CrowdStrike Falcon eight out of ten.

Two engineers max are required for maintenance.

We have 5,000 CrowdStrike Falcon users within our organization.

CrowdStrike Falcon utilizes a behavioral approach to security, proactively identifying threats based on their actions rather than relying on pre-defined signatures. This allows for faster response times compared to traditional signature-based systems.


    reviewer2396214

Helps protect our data, is stable, and reasonably priced

  • May 02, 2024
  • Review provided by PeerSpot

What is our primary use case?

A popular choice for Data Loss Prevention is CrowdStrike Falcon. This is the primary function our clients leverage it for, as it offers industry-leading DLP capabilities.

How has it helped my organization?

CrowdStrike Falcon has helped our customers secure their confidential data.

What is most valuable?

The DLP is the most valuable feature of CrowdStrike Falcon. Additionally, the scanning is good and the deployment is easy.

What needs improvement?

The console is not user-friendly or visually appealing and has room for improvement. I would like a single pane of glass dashboard.

For how long have I used the solution?

I have been an integrator of CrowdStrike Falcon for one day.

What do I think about the stability of the solution?

CrowdStrike Falcon is stable.

Which solution did I use previously and why did I switch?

I have also worked with Trend Micro and Panda.

How was the initial setup?

The initial deployment is straightforward. I would rate the ease of setup nine out of ten.

Two people are required for the deployment.

I need to upgrade the software occasionally but it doesn't require continuous maintenance.

While the specific deployment time varies depending on each client's individual environment, on average the process can be completed in a couple of days.

What was our ROI?

I only deploy the solution for clients, I don't calculate their ROI.

What's my experience with pricing, setup cost, and licensing?

CrowdStrike Falcon's pricing is reasonable. We can customize features and that affects the pricing.

We pay 40,000 dirhams per 100 users.

What other advice do I have?

I would rate CrowdStrike Falcon nine out of ten.

Our clientele ranges from small to enterprise-level businesses.

I recommend CrowdStrike Falcon as it provides all the features of an EDR.


    Edith Ibacache

Easy to deploy and manage with many helpful features

  • April 30, 2024
  • Review from a verified AWS customer

What is our primary use case?

We use the product for cloud security. We use it for prevention, to watch for gaps in security. We work with customers seeking prevention for advanced apps.

How has it helped my organization?

Sometimes a customer has multiple solutions that come at a higher cost. They have to pay for all of these other security features. With CrowdStrike, customers get one agent for all system operations. It offers more security for remote work and clients gain access to the latest protections.

What is most valuable?

The solution offers good features. The prevention and device control are useful. It offers helpful firewall management and identity protection.

They've reduced the complexity and provide better security outcomes. Customers tend to prefer CrowdStrike.

It's easy to deploy and manage.

What needs improvement?

The solution isn't known in my market. The brand isn't as recognizable. Their shortcomings are more on the marketing side. Everyone knows Microsoft Defender. Customers need to hear more about CrowdStrike and all the advantages and features on offer.

For how long have I used the solution?

We've used the solution for three to four months.

What do I think about the stability of the solution?

I haven't had any issues with bugs or glitches. I haven't had a problem with stability so far.

What do I think about the scalability of the solution?

The capability to scale so far has been good.

How are customer service and support?

Technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I'm also familiar with Microsoft Defender. However, Defender works best with Microsoft and not necessarily other legacy applications. With CrowdStrike, you can secure all system operations and versions. It's easier to deploy and operate.

How was the initial setup?

The deployment is seamless and users get immediate protection. It's lightweight. There's one agent deployed to endpoints in minutes. The product offers consistent coverage. There's no complex integrations and it doesn't need fine-tuning. In comparison, Defender can be more complex.

CrowdStrike can be deployed on any operating system, not just Microsoft.

There isn't really maintenance, it's set and forget. The agent updates automatically and receives continuous security updates, enabling immediate enforcement across endpoints.

What was our ROI?

The solution is well worth the cost.

What's my experience with pricing, setup cost, and licensing?

The costs are predictable. There are no surprises.

In Chile, there are not a lot of CrowdStrike partners of the managed service; therefore, it's a little more expensive than Microsoft, as there are so many more managed partners for Microsoft. That said, if you look at the total cost of ownership, CrowStrike is better than Microsoft.

What other advice do I have?

We're a reseller. We're still new to CrowdStrike.

I'd rate the solution eight out of ten. The cost is good and they offer better tech support. Also, the protection is wonderful.


    Marco-VIVALDELLI

It works with all devices and operating systems easily to provide integrated security

  • April 30, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Falcon to investigate threats and reduce risks in our environment. It covers multiple departments within the same building and company. All units are attached to one controller, so we can manage them from one point.

We can implement different kinds of policies on sensitive data for various departments. For example, I can limit how data can be changed if I'm dealing with financial data. It's the same for production or logistics. We can set rules for data sharing and access because some departments need to share data with customers.

How has it helped my organization?

CrowdStrike's AI-driven analytics have improved our security considerably. It's sharing information from across the infrastructure and applying machine learning to prevent issues. This is a powerful, proactive approach to cybersecurity. It takes action in time to prevent the problem, so we don't need to remedy it after the fact. Sometimes, by the time you take action, it's already too late.

Before deploying Falcon, I would avoid taking action due to potential risks. With CrowdStrike, I don't worry about recovering data, so I can focus on preventing situations. In two years, I have never had that problem. When I look at the platform, I can see all the notifications and the actions taken. I can see how potential attacks can possibly reach the server and create a significant incident. Thus, I can directly measure the quality of the service.

Falcon is easy to integrate with our infrastructure because we can control the entire network through our fiber router and switch. CrowdStrike can interface with all devices easily and provide integrated security. Falcon gives you greater control without any problems.

The agent will recognize issues immediately, and we can follow up to create a plan for if this problem reappears or is still present on the infrastructure. Falcon enables instant remediation. It doesn't take two or three days. It's in real-time.

What is most valuable?

Falcon has the capacity to identify potential problems quickly. The administrator can deploy the agent, and the users cannot change it. This assures you that the agent remains on this device. Also, the agent can act preemptively to provide alerts about potential problems.

When there's a problem, you can follow the rules. For example, you can put a file that might be infected into quarantine or lock the device, preventing it from propagating the threat to other devices or networks. The agents are collecting information and feeding that back into the CrowdStrike platform, so you have 24/7 control and visibility.

Falcon's deep learning capabilities are flexible and work across multiple operating systems. You can control everything from the same place, whether you're dealing with a Windows, Linux, or Mac device. You can define your policies precisely and decide how you want the platform to respond in any situation.

CrowdStrike's AI approach is interesting because it improves the capacity to correlate information based on all the deployments on devices worldwide. It analyzes this data to identify something anomalous that could potentially be a problem in your environment. Falcon can isolate the issue to determine if it's a real threat. You will get an email saying the platform has identified a potential problem they are investigating.

Falcon explains the steps they are taking. After the issue has been resolved, you will get another message showing CrowdStrike's analysis and evidence that the problem is now under control. I get about 20 emails from CrowdStrike daily.

What needs improvement?

I want more ability to customize how you summarize the data. The default views are fine, but it would be interesting to be able to customize them based on the kind of data you want to see immediately. This can help the administrator gain an immediate overview and reduce the investigation time.

For how long have I used the solution?

We have used Falcon for two years.

How are customer service and support?

I rate CrowdStrike support 10 out of 10. They have one of the best teams that I've worked with. They're very fast and professional, with a high level of skill and knowledge.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Sophos. It's a good solution that works well with other Sophos infrastructure, like firewalls, etc. For example, if the firewall is from Sophos, it can interact with the software to identify a problem. However, CrowdStrike is more powerful when using hardware from different vendors. It doesn't rely on specific hardware because it works with an agent, so you're more flexible and less constrained.

Overall, Falcon is more powerful than other solutions. It is light on resource consumption. It has a minimal effect on the client when you have installed the system because everything is controlled by our cloud platform where you can see the portfolio of devices.

How was the initial setup?

The installation was quite easy. The platform is based in the cloud, but you need to download agents based on your operating system. After you install the agents, you only need to configure the various devices on the cloud platform. CrowdStrike's platform is managed by the vendor. You can log in and manage your portfolio of devices and define your policy or apply profiles to groups of users and devices.

What was our ROI?

We feel like Falcon is worth what we pay. The cost of the solution is minimal compared to restoring data from a potential attack.

What's my experience with pricing, setup cost, and licensing?

Falcon's price is accessible, and it's a good value for the level of quality we get. We don't have any objections based on the cost, and we understand that you will pay more for an enterprise solution. There is no objection to the cost. It's appropriately priced for the service that we receive.

What other advice do I have?

I rate CrowdStrike Falcon 10 out of 10.