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Reviews from AWS customer

10 AWS reviews

External reviews

361 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Electrical/Electronic Manufacturing

Complete Network Monitoring with CS Falcon

  • June 10, 2024
  • Review provided by G2

What do you like best about the product?
Crowdstrike Falcon maintains a database of all the systems that it monitors in the network, this database is easily accessible with basic database queries. It furthermore lets us manage the threats percieved quickly. Crowdstrike provides easy integration with 3rd party platforms for ticket management such as Okta, XSOAR through this, we were able to implement a unified dashboard for our system monitoring. The customer support from CS was onpoint as whenever a new feature or a change rolled out in the UI our entire team was kept informed and updated.Crowdstrike was our main EDR which we used frequently.
What do you dislike about the product?
Although crowdstrike provides a good api base for integration it lacks in focumentation for plugin support, If there was a no code based plugin development system for CS , analysts would be able to quickly develop CS workflows.
What problems is the product solving and how is that benefiting you?
We were using CS as our EDR, Not only did CS helped mitigate multiple threats to our network, containing the threat instantly but also its forensic capabilities helped us as a team to colloborate and get to the root cause causing the issue.


    Vinay G.

CrowdStrike Falcon provides the complete protection over you intranet and internet

  • June 08, 2024
  • Review provided by G2

What do you like best about the product?
It's provide protection over DDos attack, phishing attack and other.
What do you dislike about the product?
Thing is dislike is somtime it give frequent updates.
What problems is the product solving and how is that benefiting you?
NA


    nishant k.

NGAV replacement

  • June 07, 2024
  • Review provided by G2

What do you like best about the product?
Easy to understand.
Customer support was best as compared to competitors
implementing it in the network was super smooth in the deployment process
As compared to competitors, it provides the best in class features in the in the policy section with user control
Integrating it with other security solutions is super easy and manage
What do you dislike about the product?
i use this very often and as I see during the marketing and training competitors emphasise more on a certain feature saying it patented and they are the only OEM providing that feature but crowdstrike also do that but don't mention it to the extent competitors.
What problems is the product solving and how is that benefiting you?
Features like the protection of VSS shadow copy help my organization from threats targeting VSS shadow copy. along with controls given in the policy section, user can customise It as per the business requirement.


    Atanu M.

Probably the most effective and real time Endpoint Protection Platform

  • June 06, 2024
  • Review provided by G2

What do you like best about the product?
Its instant and real time nature of detection and execution is mind blowing. Also it is really easy to use, which gives us more time to focus on other business critical things. The overall functionality , that is the list of features offered and its performace as well are both consistent of its quality and hence offers a peace of mind to us.
What do you dislike about the product?
For some newer apps the level of integration isnt as friendly and smooth as it should be . Also Linux support can be improved.
What problems is the product solving and how is that benefiting you?
Any suspicious activities or process is detected immediately and terminated. For example, i tried to download an installation file of an application . Crowdstrike immediately alerted about it and even closed the browser session to ensure the activity is not proceeded.


    Paul Jacobs

Works with Office 365 and helps to manage threats

  • June 05, 2024
  • Review provided by PeerSpot

What is our primary use case?

The tool helps to increase security because the threats we face keep changing, so we need better protection. In the past, we've faced some attacks on our network, and while we managed to deal with them, we realized we needed even stronger protection. That's why we decided to implement CrowdStrike Identity Protection.

What is most valuable?

The main feature we rely on is the product's intelligence. We appreciate the advice from the team during implementation. One of the main reasons we chose this product is its compatibility with Office 365.

What needs improvement?

Improvement is always possible. It's challenging to gauge how much future mitigation is provided, especially since we've only been using the product for about one and a half years. Every product faces this challenge because nothing is ever completely foolproof. So, besides relying on technology, we also focus on increasing our staff's awareness of security issues. Feedback from my colleagues suggests that the reporting and dashboarding of incidents could be improved.

For how long have I used the solution?

I have been working with the product for one and a half years.

What do I think about the stability of the solution?

I rate the tool's stability an eight out of ten.

What do I think about the scalability of the solution?

Scalability isn't a problem for us. Many big multinational companies use CrowdStrike Identity Protection, so it's designed to handle environments like ours without any issues. My company has 500 users.

How was the initial setup?

The tool's deployment is easy. Thanks to the installation scripting we utilized, the technical rollout took about two weeks. Then, there was some additional time, around two to four weeks, for customization and configuration. After that, the systems were up and running. So, all in all, it took about three months to have our mitigation strategies in place. We have one engineer for maintenance.

What other advice do I have?

I rate the overall product an eight out of ten. I would recommend it to others. However, it's crucial to understand areas where the product might not provide coverage and how to mitigate those gaps. For example, it covers endpoints, networks, and Office 365 environments, but are there other areas in the attack surface that it doesn't address well? It's essential to be aware of any potential gaps upfront.

The solution helps in preventing incidents. However, it's challenging to quantify the exact impact because we don't know what would have happened without it. It's similar to having insurance for your house.


    reviewer2385126

Proactively blocks threats, provides insights, and integrates seamlessly

  • May 10, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use CrowdStrike Falcon for intrusion prevention management.

How has it helped my organization?

CrowdStrike Falcon proactively blocks threats and provides us with insights.

CrowdStrike Falcon integration is seamless.

What is most valuable?

The endpoint and server management are the most valuable features of CrowdStrike Falcon.

What needs improvement?

CrowdStrike Falcon's GUI requires improvement for user-friendliness. The console's available options are unclear, making it difficult to understand and extract details. Additionally, correlating information within the console and reports proves challenging.

For how long have I used the solution?

I have been using CrowdStrike Falcon for two years.

What do I think about the stability of the solution?

CrowdStrike Falcon had some initial stability issues in our environment, likely due to its new integration. However, it appears to have matured and is now functioning reliably.

What do I think about the scalability of the solution?

Being cloud-based, CrowdStrike Falcon offers easy scalability. Adding licenses through procurement increases resources without the need for additional hardware, making scaling straightforward.

How are customer service and support?

While the technical support meets all response time commitments outlined in our Service Level Agreement, some users believe they should strive for a higher standard – a Security Level Target. This means responding to security incidents immediately, not just within SLA windows. Security tools are crucial for our environment's protection, and their use shouldn't be limited by SLA constraints.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

After using Symantec, Trend Micro, McAfee, and VMware Carbon Black, we migrated to CrowdStrike Falcon due to a lack of support from the previous vendors and their shortcomings in comprehensive threat detection.

What other advice do I have?

I would rate CrowdStrike Falcon eight out of ten.

The maintenance required is reasonable.

We have 6,000 endpoints in our environment.

CrowdStrike Falcon shines with its user-friendliness, providing clear insights into the endpoint environment. Proactive features are a major plus, offering actionable items and valuable attack path simulations that empower better decision-making.


    reviewer2399508

The agents are deployed on every workstation, so policy changes can be enforced on all of them

  • May 09, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Falcon to check the login attempts of the users. We can see who has logged in and when. We can see which workstation is assigned to each user. CrowdStrike helps us enforce policies, such as USB policies and users recycling passwords.

How has it helped my organization?

CrowdStrike is deployed on every workstation, so policy changes can be enforced on all of them. It lowers the manual work on each of the workstations. It has helped us manage device usage in our environment.

What is most valuable?

I like CrowdStrike's policies. The integration is easy to do. I can remember once when Falcon prevented a security breach occurred because someone clicked on a phishing link, and their credential was compromised. We used threat tracking to isolate the device from networks.

For how long have I used the solution?

I have used Falcon for two years.

What do I think about the stability of the solution?

I rate Falcon nine out of 10 for stability.

What do I think about the scalability of the solution?

I rate Falcon eight out of 10 for scalability.

What other advice do I have?

I rate CrowdStrike Falcon nine out of 10.



    Zuhair Hasan

Integrates well and identifies and responds to threats much faster

  • May 02, 2024
  • Review provided by PeerSpot

What is our primary use case?

Due to compliance requirements, our organization utilizes CrowdStrike Falcon as our Endpoint Detection and Response solution. This decision was particularly driven by the need to address a surge of ransomware attacks within our environment, experiencing between ten and 15 incidents at the time. The implementation of an EDR solution became crucial for effectively responding to these threats.

Our existing system lacked real-time monitoring and visibility, causing detection delays of even several minutes. CrowdStrike addressed this by offering near-instantaneous detection across the entire system. Furthermore, it allows for manual or automated response actions, significantly improving our overall incident response speed.

How has it helped my organization?

Integrating CrowdStrike Falcon with other solutions such as our SIEM was easy.

What is most valuable?

The key aspect of CrowdStrike Falcon is its behavioral detection approach. Unlike traditional signature-based platforms that rely on pre-defined patterns, Falcon analyzes an application's behavior to identify and respond to threats much faster. This makes it lightweight and minimizes impact on system performance. The sandbox feature is also valuable, while it incurs an additional cost, it can be valuable for deeper investigation.

What needs improvement?

The UI is not efficient. We are required to dig down to get more information, jumping from screen to screen.

For how long have I used the solution?

I have been using CrowdStrike Falcon for three and a half years.

What do I think about the stability of the solution?

CrowdStrike Falcon generally ran smoothly with minimal lag.

What do I think about the scalability of the solution?

CrowdStrike Falcon meets our scaling needs. To increase usage we simply add more agents.

How are customer service and support?

Frustrated by CrowdStrike's slow and inconsistent technical support, we ended up having more success researching and resolving the issue ourselves.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

It is the 1st EDR we selected, after testing different solutions.

How was the initial setup?

Leveraging the cloud platform, the initial deployment was straightforward. We simply needed to activate and deploy the agents. While configuration for a seasoned professional only took one to two hours, the entire deployment process typically takes a couple of days.

What's my experience with pricing, setup cost, and licensing?

CrowdStrike Falcon can be more expensive than some competitors, and its base price doesn't cover every feature. For instance, adding sandboxing for advanced malware analysis incurs an extra cost.

Which other solutions did I evaluate?

We evaluated CrowdStrike and SentinelOne. However, since we bought the CrowdStrike, we did not move forward with SentinelOne.

CrowdStrike stands out for its superior threat detection speed, lightweight agents that don't impact system performance, and its helpful recommendations for responding to threats. This combination allows us to swiftly stop even unknown threats in their tracks.

What other advice do I have?

I would rate CrowdStrike Falcon eight out of ten.

Two engineers max are required for maintenance.

We have 5,000 CrowdStrike Falcon users within our organization.

CrowdStrike Falcon utilizes a behavioral approach to security, proactively identifying threats based on their actions rather than relying on pre-defined signatures. This allows for faster response times compared to traditional signature-based systems.


    reviewer2396214

Helps protect our data, is stable, and reasonably priced

  • May 02, 2024
  • Review provided by PeerSpot

What is our primary use case?

A popular choice for Data Loss Prevention is CrowdStrike Falcon. This is the primary function our clients leverage it for, as it offers industry-leading DLP capabilities.

How has it helped my organization?

CrowdStrike Falcon has helped our customers secure their confidential data.

What is most valuable?

The DLP is the most valuable feature of CrowdStrike Falcon. Additionally, the scanning is good and the deployment is easy.

What needs improvement?

The console is not user-friendly or visually appealing and has room for improvement. I would like a single pane of glass dashboard.

For how long have I used the solution?

I have been an integrator of CrowdStrike Falcon for one day.

What do I think about the stability of the solution?

CrowdStrike Falcon is stable.

Which solution did I use previously and why did I switch?

I have also worked with Trend Micro and Panda.

How was the initial setup?

The initial deployment is straightforward. I would rate the ease of setup nine out of ten.

Two people are required for the deployment.

I need to upgrade the software occasionally but it doesn't require continuous maintenance.

While the specific deployment time varies depending on each client's individual environment, on average the process can be completed in a couple of days.

What was our ROI?

I only deploy the solution for clients, I don't calculate their ROI.

What's my experience with pricing, setup cost, and licensing?

CrowdStrike Falcon's pricing is reasonable. We can customize features and that affects the pricing.

We pay 40,000 dirhams per 100 users.

What other advice do I have?

I would rate CrowdStrike Falcon nine out of ten.

Our clientele ranges from small to enterprise-level businesses.

I recommend CrowdStrike Falcon as it provides all the features of an EDR.


    Edith Ibacache

Easy to deploy and manage with many helpful features

  • April 30, 2024
  • Review from a verified AWS customer

What is our primary use case?

We use the product for cloud security. We use it for prevention, to watch for gaps in security. We work with customers seeking prevention for advanced apps.

How has it helped my organization?

Sometimes a customer has multiple solutions that come at a higher cost. They have to pay for all of these other security features. With CrowdStrike, customers get one agent for all system operations. It offers more security for remote work and clients gain access to the latest protections.

What is most valuable?

The solution offers good features. The prevention and device control are useful. It offers helpful firewall management and identity protection.

They've reduced the complexity and provide better security outcomes. Customers tend to prefer CrowdStrike.

It's easy to deploy and manage.

What needs improvement?

The solution isn't known in my market. The brand isn't as recognizable. Their shortcomings are more on the marketing side. Everyone knows Microsoft Defender. Customers need to hear more about CrowdStrike and all the advantages and features on offer.

For how long have I used the solution?

We've used the solution for three to four months.

What do I think about the stability of the solution?

I haven't had any issues with bugs or glitches. I haven't had a problem with stability so far.

What do I think about the scalability of the solution?

The capability to scale so far has been good.

How are customer service and support?

Technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I'm also familiar with Microsoft Defender. However, Defender works best with Microsoft and not necessarily other legacy applications. With CrowdStrike, you can secure all system operations and versions. It's easier to deploy and operate.

How was the initial setup?

The deployment is seamless and users get immediate protection. It's lightweight. There's one agent deployed to endpoints in minutes. The product offers consistent coverage. There's no complex integrations and it doesn't need fine-tuning. In comparison, Defender can be more complex.

CrowdStrike can be deployed on any operating system, not just Microsoft.

There isn't really maintenance, it's set and forget. The agent updates automatically and receives continuous security updates, enabling immediate enforcement across endpoints.

What was our ROI?

The solution is well worth the cost.

What's my experience with pricing, setup cost, and licensing?

The costs are predictable. There are no surprises.

In Chile, there are not a lot of CrowdStrike partners of the managed service; therefore, it's a little more expensive than Microsoft, as there are so many more managed partners for Microsoft. That said, if you look at the total cost of ownership, CrowStrike is better than Microsoft.

What other advice do I have?

We're a reseller. We're still new to CrowdStrike.

I'd rate the solution eight out of ten. The cost is good and they offer better tech support. Also, the protection is wonderful.