Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Complete solution for CRM and process automation
What do you like best about the product?
For us the main advantages of Creatio are that the system is flexible and easily customizable. We were looking for replacements for several legacy systems running in parallel (maintaining customer details, invoicing and for CRM and sales matters). We were able to easily adapt Creatio to our requirements and received competent support from the manufacturer and the project partner involved, for example on the subject of interfaces and integrations. Creatio proved to be a powerful system that not only serves as CRM software, but also enables us to structure, control and evaluate processes.
What do you dislike about the product?
There was no Sharepoint integration out of the box. Outlook integration is there, but could be improved. A translation of the user interface into German is available, but incomplete, so that additional work had to be done here.
What problems is the product solving and how is that benefiting you?
We were able to avoid the effort of operating multiple parallel systems (multiple maintenance of data, synchronization of the data, maintenance of the softwares). At the same time, we achieve a better overview and understanding of customer needs.
Recommendations to others considering the product:
Avoid thinking of Creatio as just CRM software. The software has considerably more potential, which should be considered when planning a project.
- Leave a Comment |
- Mark review as helpful
A global platform that really deserves to be known!
What do you like best about the product?
Creatio's low-code/no-code capabilities make it possible to gain autonomy and efficiency, projects that used to take months are now completed in weeks or even days.
The marketing tools are impressive, as well as the way Creatio offers a global approach, from initial lead generation to customer support and the entire sales process.
The marketing tools are impressive, as well as the way Creatio offers a global approach, from initial lead generation to customer support and the entire sales process.
What do you dislike about the product?
As a low-code platform, Creatio offers great freedom to users. Low-code means great opportunities and acceleration for creating new features and applications, but it doesn't mean that you can create anything in a snap, and this can be a bit frustrating.
What problems is the product solving and how is that benefiting you?
Creatio has become a core component of our business. In my particular case, I manage almost all of our direct marketing activities via the Creatio platform. The ease of use as well as the overall capabilities are really appreciated.
Automating project management workflows with Creatio
What do you like best about the product?
Creatio is very flexible and therefore easily accommodates to varying needs of various companies and departments. In addition, the system provides robust reporting and productivity tools.
What do you dislike about the product?
In terms of the system capabilities I use daily, Creatio works perfectly well. Of course, sometimes , like with any software, we experience issues. But they get resolved pretty quickly.
What problems is the product solving and how is that benefiting you?
We adopted Creatio to manage customer-centric operations and automate project management workflows. The system provides a unified customer view that helps maintain cross-departmental alignment. Automated project workflows help us manage costs, set deadlines, break projects into tasks, assign them to owners, and track their productivity. With Creatio, we optimized operational activities and ensured visibility for project stakeholders.
Recommendations to others considering the product:
Dedicate enough time to learn the product well
Streamlining lead-to-cash conversion
What do you like best about the product?
I like Creatio's analytics and reporting capabilities. The data is visualized at the touch of a button, providing instant insights into company operations.
What do you dislike about the product?
I like everything about Creatio. Both product and service are top-notch.
What problems is the product solving and how is that benefiting you?
Our company provides medication delivery services, so we need to process customer orders efficiently and ensure a quick delivery. Thanks to Creatio, our agents get immediately notified about each new order coming from the website or via mobile app and make the delivery arrangements. Creatio helps us collect information about customer interests and preferences and boost engagement through personalized marketing campaigns.
Business process acceleration
What do you like best about the product?
The best thing about Creatio is the ability to configure workflows according to the business requirements with the help of low-code and no-code tools.
What do you dislike about the product?
We like the platform and are going to scale, roll it out company-wide.
What problems is the product solving and how is that benefiting you?
Creatio is a centralized platform for our customer-centric operations. The combination of out-of-the-box solutions and custom-built workflows provided us with end-to-end sales process automation. The system gives us a unified customer view, allows for tracking all the interactions, managing documentation, and assigning customers to a responsible manager.
End-to-end sales automation and more
What do you like best about the product?
Creatio offers a great set of tools for building custom workflows and integrating all corporate solutions into a single IT environment
What do you dislike about the product?
There are no significant issues to mention
What problems is the product solving and how is that benefiting you?
We use Creatio for end-to-end sales process automation. A single customer view with a track record of all the touchpoints helps us know our customers better. Sales forecasting functionality enables planning of our sales volumes, and dashboards and analytics allow monitoring the team progress in real-time.
No-code platform for high-quality customer service
What do you like best about the product?
The system provides you with the tools to create workflows that mirror your business processes. You can configure out-of-the-box solutions and adjust workflows as company requirements change. The Creatio Academy contains articles that educate you on the product, explaining all the steps to navigate the system quickly.
What do you dislike about the product?
What comes to mind for improvement would be more flexible setup of dynamic dashboards that would allow us to change time intervals we need data for.
What problems is the product solving and how is that benefiting you?
We use Creatio for internal and external customer service. The platform allowed building custom workflows to automatically assign agents to a case based on the service type. Creatio is integrated with our ticketing system to manage ticket purchases and returns. Thanks to the integration with hot spots, we have an additional opportunity to collect customer info. Beesender Chatbot helps to interact with our customers and transfer their requests. Dashboards and analytics allow to be hands-on with service efficiency.
Smooth digital transformation journey with Creatio platform
What do you like best about the product?
The most significant advantage of Creatio is no-code tools. Thanks to them, end-users don't need to rely on IT to customize the system.
What do you dislike about the product?
I would suggest adding some marketing features to enhance the system, like creating landing pages within Creatio and sending out bulk SMS.
What problems is the product solving and how is that benefiting you?
With Creatio, we started our digital transformation project. Out-of-the-box capabilities and custom-built solutions allow us to adjust the system to changing business needs. Creatio helped us accelerate sales and service processes and boost the efficiency of marketing operations. The no-code nature of the system and extensive integration options enabled the integration of all our applications into a single IT environment.
Recommendations to others considering the product:
Creatio is a easy-to-use solution with unlimited customization capabilities
Making informed business decisions with Creatio
What do you like best about the product?
I like Creatio’s analytics and reporting capabilities. I have real-time access to all the required data to make informed business decisions.
What do you dislike about the product?
Data visualization could be better, but the vendor is already working on improvements.
What problems is the product solving and how is that benefiting you?
Creatio is being used to automate our trade marketing activities. The platform serves as a single source of truth, keeping all the data about our key accounts and interactions with them. Tailor-made dashboards help us monitor the efficiency of our activities and, based on results, make changes to our promo plan. Shortly, we plan to start using Creatio to manage approvals.
The platform that has a lot to offer
What do you like best about the product?
I do like the platform’s flexibility and robustness. It provides practically unlimited customization options. Also, the customer service the vendor offers is top-notch. We have a dedicated Customer Success Manager who is very involved in the system development process and does his best for us to achieve the desired results.
What do you dislike about the product?
Occasionally there are some performance issues. But overall, my experience with Creatio is very positive.
What problems is the product solving and how is that benefiting you?
Before Creatio, we didn’t have an efficient tool to streamline processes and reach the desired level of transparency. The platform helped us automate a range of customer-facing operations and create a unified digital workspace. We gained visibility of our processes with real-time analytics and improved employee efficiency by unifying all technologies into a single ecosystem.
showing 51 - 60