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Creatio is a great solution both for efficiency and effectiveness
What do you like best about the product?
"Creatio offers an exceptionally user-friendly interface, making it accessible to users with various levels of technical expertise.
And it's seamless integration with a range of development standard languages as JScript and C#, significantly simplifies the integration of external tools."
And it's seamless integration with a range of development standard languages as JScript and C#, significantly simplifies the integration of external tools."
What do you dislike about the product?
It could further enhance its no-code offerings and provide more debugging tools. These improvements would make Studio Creatio even more comprehensive.
What problems is the product solving and how is that benefiting you?
Creatio offers an exceptionally user-friendly interface, making it accessible to users with various levels of technical expertise.
And it's seamless integration with a range of development standard languages such as JS and C#, significantly simplifies the integration of external tools. We have a lot of lead sources so had to build multiple integrations. It was pretty easy for me as an experienced engineer.
And it's seamless integration with a range of development standard languages such as JS and C#, significantly simplifies the integration of external tools. We have a lot of lead sources so had to build multiple integrations. It was pretty easy for me as an experienced engineer.
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Wonderfull Application Highly Recommended
What do you like best about the product?
Bpmonline is the best platform CRM, I love module Sales because it helpfull for me.
What do you dislike about the product?
I don't like bpm online android version, but its okey for me.
What problems is the product solving and how is that benefiting you?
We are using Bpmonline Sales. Amazing application, Low code and just drag and drop like a puzzle.
Recommendations to others considering the product:
BPM is a good choice because this is inexpensive CRM. Easy to use and make me happy.
Flexible and very intuitive Customer Service Platform
What do you like best about the product?
Bpm’Online is a very complete and flexible platform with many possibilities for creating new and tailored business processes to fit the organization needs. It performs well and offers a very quick and efficient service and technical support.
The platform provides the ability to create tailored reports, quickly filter data and clearly consult the history and timeline of clients. For Case Management this feature has proven to be very effective.
The platform provides the ability to create tailored reports, quickly filter data and clearly consult the history and timeline of clients. For Case Management this feature has proven to be very effective.
What do you dislike about the product?
The Knowledge Base is a very static repository, and it doens’t allow the user to dig-into some subject or navigate it.
There is a need to use multiple screens (especially to use documents taken from the Knowledge Base) which is not very user friendly.
The chat app integration was not very good (many code adjustments needed).
There is a need to use multiple screens (especially to use documents taken from the Knowledge Base) which is not very user friendly.
The chat app integration was not very good (many code adjustments needed).
What problems is the product solving and how is that benefiting you?
If you’re looking for a Customer Support solution, the bpm’Online platform is a very efficient tool which allows management of specific roles and functions, monitoring and supervision.
If you know your processes well and have a struturred idea of waht you need to take out of the plaftorm, bpm’Online (with the help of the very supportive customer service) can deliver.
If you know your processes well and have a struturred idea of waht you need to take out of the plaftorm, bpm’Online (with the help of the very supportive customer service) can deliver.
Easy to use and great support if you have any issues.
What do you like best about the product?
Lots of out of the box features, however if you need to very intuitive to set up. Lots of flexibility to easily configure and reconfigure. Very powerful analysis possible.
What do you dislike about the product?
Not a lot. At times if you have complicated processes to set up it can seem challenging but the support team are always there to simplify and help.
What problems is the product solving and how is that benefiting you?
Managing our sales project and pipeline much better. We have a much better platform to share business information
Recommendations to others considering the product:
BPM is worth investigating. Its a very valid option.
Up and running - fast!
What do you like best about the product?
We were able to customize and add/remove data fields, processes and external integrations. I love the ability to create an external web hook that connects to any source that we need, then trigger a BPMonline business process and pass parameters in to do business process automation.
What do you dislike about the product?
Documentation needs improvement, need more examples to develop quicker.
What problems is the product solving and how is that benefiting you?
automating business processes. we've been able to do everything that we've wanted using business processes and external REST API integrations.
Recommendations to others considering the product:
exercise a trial version for 30 days.
Amazing highly congifurable solution to meet most of our needs
What do you like best about the product?
Bpmonline is highly configurable and customisable solution that has increased the efficiency and productivity for users. We love the business processes and the automation functionality it offers to eliminate manual work on regular, smaller tasks. It was great to customise the built-in processes to our specific business needs. The other good thing about this solution is that users were able to move to Bpmonline quite quickly, without the need of lot of training. Data migration through data import was not that difficult either, once we cleaned the data.
What do you dislike about the product?
Would like to see more integrations/connectors for industry standard applications e.g. Zapier, Sage, MYOB etc. Also, AI is not as mature as its competition so that needs to be worked upon by Bpmonline.
What problems is the product solving and how is that benefiting you?
We are using Bpmonline for all: Marketing, Sales, and Service. And number of automated processes within these areas.
Recommendations to others considering the product:
The product is recommended. However the company should have their requirements well-thought of so that the right partner can design and implement the right solution. Data migration is not that difficult, again the implementation partner needs to understand the business before undertaking the solution. Would also mentioned that if a company is moving away from an existing CRM, their users should not expect that they will get the exact same solution on Bpmonline. Bpmonline solution will increase the efficiency by improving the processes as well as automating some of the tasks.
A robust, meticulously built CRM System!
What do you like best about the product?
The user-friendly design, business process functionality and user-modification flexibility. These features allow our firm to not only improve the efficiency and productivity of business but help us to innovate and adapt to market changes in the Financial industry with unprecedented agility.
What do you dislike about the product?
We have yet to come across anything we dislike with the system - fortunately the user friendly ability to configure the system allows us to swiftly find new ways of resolving obstacles when they arrive.
What problems is the product solving and how is that benefiting you?
The CRM helps us streamline our internal business processes - from generating documents to data entry and calculations, email management and insightful analytics.
Recommendations to others considering the product:
BPMs staff and transparency of the system gives their client the upper-hand to truly evaluate and determine if the endless features of the system accomodate your needs. From personal experience, BPM works so closely with their clients and always allows them to test the system without limitations and even start building on it during the trail period to then transfer all those changes and implement (unfortunately the other majors do not - they are always so contract orianted
Refreshing CRM with a robust process engine
What do you like best about the product?
Low-code platform that speeds the time to roll out implementations. Their business process designer makes it easier to create automation that adds great value to the end user experience.
What do you dislike about the product?
There is a little bit of a learning curve due to the flexibility of the platform there are many paths to approach different business cases and translating them into the software platform so having a full understanding of the platform will impact the end result.
What problems is the product solving and how is that benefiting you?
- Transparency across departments
- streamlined business process integration
- Open-ended API allows for integration across many different software suites
- User adoption of the platform is high
- Transition from legacy software
- streamlined business process integration
- Open-ended API allows for integration across many different software suites
- User adoption of the platform is high
- Transition from legacy software
Robust, highly customizable CRM for a fraction of the price.
What do you like best about the product?
The ability to fully automate our email marketing process is a huge increase in efficiency. We are now able to send out trigger emails based on almost anything we want, so that our reps and marketing team don't have to manually send out every email we want to send. Now, if a customer fits a certain criteria, we can have the system automatically send them a specific, personalized email. The best feature is that we can ultimately customize almost everything within the CRM and set it up exactly how we want it. Additionally, our Partner Success Manager Harry Taimur has been exceedingly helpful and has gone above and beyond to help us out.
What do you dislike about the product?
There are less integrations with other products and services than some competitors, although the marketplace is constantly updating with new integrations.
What problems is the product solving and how is that benefiting you?
We are now able to send out trigger emails and automate our email marketing processes. We can now run reports and see live dashboards and updates within our funnel to have a better idea of our current overall picture. Our lead/opportunity flow is smoother and more efficient than before. The internal communication tools make it easier for internal employees to communicate, follow, and track activities in the form of call backs, reminders, etc.
Recommendations to others considering the product:
BPM is great if you are looking for a relatively inexpensive CRM (compared to other competitors) that gives you a high level control in terms of customizing your experience and business process. There is a learning curve, but once you start to understand the capabilities of the CRM, the possibilities are limitless.
The best Tool SaaS Plataform
What do you like best about the product?
A friendly and easy interface, the most complete 360° customer view.
What do you dislike about the product?
Trainning material on internet could be more detailed.
What problems is the product solving and how is that benefiting you?
create a Service Center
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