Sign in Agent Mode
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

UiPath Robot

UiPath Inc.

Reviews from AWS customer

30 AWS reviews

External reviews

308 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Sunilkumar Venugopal

Bridges the gap between multiple systems, does good web-scraping, and improves accuracy

  • June 07, 2023
  • Review provided by PeerSpot

What is our primary use case?

We automate transactional processes such as sales order creation and PO creation for UiPath automation.

How has it helped my organization?

UiPath enables us to implement end-to-end automation. It's a very good tool. It helps us to automate from input processing to output, which is very important for us.

We have been doing automation for the last four or five years, and we were able to achieve efficiency. We were able to reduce our workload and improve employee morale. We were able to eliminate human error, and we were able to improve process efficiency. From the payback standpoint, it took eight to twelve months. That's also because, after the implementation, we take about a month or so to make the solution more stable.

It hasn't helped to reduce our on-premises footprint because we are still doing most of the automation from the on-premises solution. We still rely upon certain ERPs, but it bridges the gap between multiple systems. It plays a huge role in terms of bridging the gap between applications.

It has reduced the challenges that we faced with digital transformation. We were able to achieve a lot through UiPath.

It has definitely reduced human error. We are able to get more mature processes.

It has freed up employees' time.

What is most valuable?

We mostly run things on ERP, so predominantly, the SAP model is used. Some of the features, such as web-scraping, are also very good in UiPath.

It's easy to build automation with UiPath. It's very stable in terms of having controls captured and putting some environment. It's a very stable environment for automation.

What needs improvement?

Its price is high compared to many other tools. When we go for any additional capability, everything comes at additional pricing. As a package, they can provide something that helps with scalability in terms of bot addition.

For how long have I used the solution?

We've been using UiPath for the last four to five years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's scalable. We plan to increase its usage in the future. We have a centralized CCOE for the management of licenses and monitoring, and we have around four developers.

From the licensing standpoint, we are still at a very early stage. We have only 40 to 50 bots. We are increasing the number of bots every year, and we will go for additional licenses every year.

How are customer service and support?

We are a part of UiPath's community, but we also used their support for understanding some of the features. I'd rate them an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We still have Automation Anywhere. From the capability standpoint, both tools are equally competitive. However, when we go for a thin client application, UiPath is better than Automation Anywhere. Whenever we access an application outside the environment, there is a feature in UiPath called Citrix plugin to be able to capture controls. We see that feature as an advantage.

UiPath has all the features that Automation Anywhere has. There's nothing that Automation Anywhere has but it's not there in UiPath.

We took two tools as our adoption strategy, so we have Automation Anywhere as well as UiPath. We tried these two tools against some of the functions with various levels of complexity. We did a mapping of certain functions with Automation Anywhere, and we had certain functions with UiPath. We picked up a few processes, mostly the low-hanging fruit, and we were able to quickly implement those processes for process automation. It gave us a lot of confidence.

How was the initial setup?

We started with a very old version. Five years ago, the version was different. We didn't face many challenges. Now, we are doing the migration year by year. It isn't a challenge.

What about the implementation team?

Initially, we took some support from the professional services team, but we did everything in-house.

Generally, we have two people for each tool. In total, we have four people. They are senior developers.

What was our ROI?

We have seen an ROI. We are able to get an ROI through better processes. Apart from the infra cost, we have saved around 200K.

What's my experience with pricing, setup cost, and licensing?

The price of both UiPath and Automation Anywhere is high.

The basic package is included in the price, but in case you require any professional or golden package, you have to pay a higher price.

What other advice do I have?

I'm currently not using UiPath Academy, but we have different roles, and people who join our team use UiPath Academy. For example, business analysts who join our team use UiPath Academy to understand all the tool capabilities.

Overall, I'd rate UiPath a nine out of ten.


    Nikhil Gohil

Provides us with a single solution provider for end-to-end automations

  • June 07, 2023
  • Review provided by PeerSpot

What is our primary use case?

The business side of our company has different processes and they send us requests to develop automation for them.

How has it helped my organization?

Almost all of our processes are end-to-end automations. Our company looks for a single solution provider and the minimum number of tools needed to automate a whole process. We don't want to jump between different systems where the owners have to get more approvals to get the automation done. It's better to have one simple solution that can work on different scenarios.

Another benefit is, obviously, that processes that don't require human intervention can comply with security requirements and then you can host it on a VM. You then schedule the automation and it will run. It's really good compared to competitors, like Automation Anywhere, which have not yet reached that level.

UiPath also speeds up digital transformation in many ways. People start thinking about automation and the processes from start to end. For example, if there are four steps in a process and one team member is responsible for the third step, by turning the process into an automation, he knows the whole process from start to end.

In addition, it helps reduce human error, especially for repetitive processes done with human effort, but that is true of any automation, not just UiPath. But I do think UiPath is the best solution. UiPath has sped up processes for many of our teams, and they are much happier. They can explore other areas in which they are more interested. Personally, UiPath automation has saved me at least three hours a day.

What is most valuable?

The key features that I find quite helpful include

  • Orchestrator support
  • Automation Hub
  • Process Mining
  • Document Understanding
  • Test Manager
  • Insights.

What needs improvement?

On the Orchestrator side, I would like to see more controls and conditions for RPA managers. If they advanced in those areas, it would help.

For how long have I used the solution?

I have been using UiPath for two and a half years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

We have over 100 users in our company.

We have UiPath on-premises so we usually upgrade the platform whenever they release a stable version. There is some work involved with UiPath web extensions, which we have to install on web browsers.

How are customer service and support?

We usually talk with our account manager. UiPath's technical support team is good. They are always approachable.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not work in RPA before I started using UiPath.

What's my experience with pricing, setup cost, and licensing?

UiPath is costly compared to Power Automate Desktop, but if you want to do most things, UiPath helps a lot. The more you use it, the cheaper it gets.

Which other solutions did I evaluate?

UiPath is the industry leader in RPA. Other tools, such as Automation Anywhere and the Power Automate platform, are notably lacking in most of the features.

What other advice do I have?

There is a big learning curve if someone is new to programming. It would be better to have gone through some basic data types or to have an understanding of how logical sequences work. But apart from that, it is easy to build automations. Once you understand how to use logic, it's easy.

In our company, people are still adapting. It's not 100 percent done. We are asking many teams to start learning UiPath and automating simple things first.

There is a desktop studio and any citizen developer can develop an automation without learning much. It's quite simple to use. When you want to share something with other team members, you just publish it to Orchestrator and share it with UiPath Assistant. That is quite helpful for any team looking for automation.

The UiPath Academy has different certifications and, on my team, everyone has done some kind of course there and received certification. They know what they're doing and understand how RPA works.

I would suggest developing a basic understanding of how to use UiPath Studio, which is the IDE. Try different things and, then, if you're stuck, go to the UiPath forum for help. If it requires more detailed knowledge, then go with a video course in the UiPath Academy. But most of the time, we Google an issue and find answers on the UiPath forum or documentation. Sometimes a YouTube video will help. It's not necessary to go through the video learning process in the Academy to start using automation.


    Prabu Baskaran.

Helps minimize on-premises footprint, which is important for our clients' environments

  • June 07, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use it mostly for the banking and insurance domains. We are a service-based company and the tools we use depend on our clients' requirements.

How has it helped my organization?

UiPath provides scalability, quality, and a high level of accuracy. It has definitely reduced human error.

It also helps minimize the on-premises footprint, which is important for our clients' environments.

What is most valuable?

The most valuable features include

  • multi-bot architecture
  • UiPath Studio
  • Test Manager.

It is easy to build automations with this solution as well. We are able to implement end-to-end automation.

There are also build connectors for Salesforce and SAP. Before the connectors, we could only automate the GUI. Now, it is very easy to integrate on the back end as well.

The UiPath Academy courses are also helpful. When a feature or release comes out, they demonstrate them in the Academy.

And if there are any issues, the UiPath community forum helps us to check whether others are also facing these issues. There are a lot of benefits from that.

What needs improvement?

For some of the cognitive features we have to learn the integration side. Other than that, everything is fine.

For how long have I used the solution?

I have been using UiPath for nearly three years.

What do I think about the stability of the solution?

The LTS version is very stable.

What do I think about the scalability of the solution?

It is also definitely scalable. I would recommend it for any size of company, from small to large. For example, if a small company only needs UiPath Studio, they can have it. They don't need UiPath Orchestrator. They can run things with Studio only. There are a lot of options with UiPath.

How are customer service and support?

Their support is good to have, especially for priority issues.

One thing that would be helpful is if the support team could quickly help us when we raise a ticket. It takes them at least one or two hours to get back to us. With Automation Anywhere, if there is a Severity 1 issue, their support responds within 15 minutes.

How would you rate customer service and support?

Positive

How was the initial setup?

Setting it up is very easy.

The amount of time it takes depends on the client's security requirements. Some teams have restrictions and documentation on how things should be done. But once everything has been verified, deployment will take one to two hours.

Once it's deployed, it's the validation checks that take some time but it depends upon the project: the supporting files and checking that all the integrations are correctly mapped.

In terms of project deployment, we generally have three people involved. One of them will completely handle monitoring and supporting, as well as the Control Room and any logs or administrative tasks. The other two handle change requests.

As for maintenance, our setup is on-premises and we have an internal team that takes care of situations when the server is down. They will restart it and do patch updates, which they will inform us about.

What other advice do I have?

We are using the Enterprise version. We are exploring using it in the cloud, but some of our banking clients do not accept the cloud because of security issues so we go for on-prem only in those cases.

We are not fully using UiPath's AI functionality but we are doing some PoCs, based on our clients' requirements, to check the feasibility. For that, we are using the Community Edition. As for UiPath speeding up digital transformation, I'm not sure. It depends on the process involved.

Overall, I don't see a need for any additional features. I don't have any difficulty using UiPath.


    Alperen Sani Konukoglu

Reduces the cost of digital transformation and allows us to build automations easily and quickly

  • June 02, 2023
  • Review provided by PeerSpot

What is our primary use case?

One of the use cases is related to material billing. For the material billing process, previously, when a vendor invoice came into our SAP system, our staff had to write invoice data and process the invoice. We transferred this process to RPA. We now have only one robot focusing on this project. It handles about 120 invoices in a month.

We have not yet used UiPath's AI functionality in our automation program. We are always thinking about using AI and machine learning in our development, but we have not had a project in which we could use AI. We might use it in the near future.

It is deployed on-prem, but we are thinking about changing it to the cloud.

How has it helped my organization?

It is easy to build automations by using UiPath. One of the projects was related to reporting or getting some information from the websites. To do our purchasing, the department needs a summarized report containing prices in email. We converted that into an RPA project where the robot accesses the website, reads the specific numbers, creates a small report in Excel format, and sends it as an email to our department. It took us three days or so to implement this automation. It was an easy project.

UiPath enables us to implement end-to-end automation. One advantage is that robots can work 24 hours. It enables people to add some value to the company. They can think about some places where they can improve or they can reduce costs. They have enough time to think about it. Before RPA, they used to take a lot of time to do the same work.

Our on-premises footprint has been reduced. For our invoice use case, our staff used to print out the invoice to check the numbers and enter the data. We eliminated that and reduced our paper usage by approximately 20%.

UiPath reduces the cost of digital transformation. We are using the SAP system, and there is a cost if we want to implement any automation. There are consulting companies that can write the code, but they are very expensive. With UiPath, we can automate our processes and eliminate or reduce that cost.

It has reduced human error. If the invoice is correct and the data is correct, what the robot writes into SAP is also correct. It has reduced risks and errors.

Employee time has been freed up. It saved us the time of one staff member. We were able to shift that person to another department because of the time savings.

UiPath has saved us costs. We could shift one staff member to another department. We did not have to hire one more staff member, so it has saved that cost.

What is most valuable?

The development part is very simple. It is easy to use. Our development time for a project is approximately two weeks now. It is good because even though you can develop the code in SAP, it takes a lot of time. When the demand is high, we can deliver in two weeks. It has helped us to tell our organization that RPA is easier and faster than the usual code route.

What needs improvement?

We have used UiPath Academy courses for process mining. For RPA, we have some KPIs for developers to complete their education. In UiPath Academy courses, they have an option for the Turkish language for videos, but they are always in English. They should correct that.

UiPath should integrate more machine learning and have more machine learning processes. In their development system, they have some machine learning tools, but they should increase them. With robots and structured data, in my opinion, we can use machine learning. The robots should also use machine learning to create some AI models.

Its price should be reduced.

For how long have I used the solution?

We have been using UiPath for two years.

What do I think about the stability of the solution?

At the beginning of the project, there were some issues, but now, it is stable.

What do I think about the scalability of the solution?

It is scalable. For the RPA part, we have 5 robots, and we have 40 projects that are live. We have about 100 projects that are to be implemented.

How are customer service and support?

I would rate them an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use any other solution.

What about the implementation team?

In our department, we have three employees for implementation. We do not take the help of any consulting company.

What's my experience with pricing, setup cost, and licensing?

Its price could be better. They should reduce its price.

The insights module, process mining, document understanding, and other modules should come as one package because when you buy a module, it usually is not enough for a project, and then you have to buy another module. They might already have bundled these. I have not checked it recently.

What other advice do I have?

To those evaluating this solution, I would recommend seeing it as one package. Before implementing it, the organization should also be ready for it because, with automation, people have concerns about losing their jobs. Organizations should have a clear understanding that robots are coming to save time.

Overall, I would rate UiPath an eight out of ten.


    Tapan Behera

Enables us to pull patient information into a single dashboard with the help of a Power BI integration service

  • June 02, 2023
  • Review from a verified AWS customer

What is our primary use case?

We're using UiPath for healthcare use cases. It is primarily used for automating document-related tasks, such as moving documents around, classifying them, and extracting the information we need. 

How has it helped my organization?

UiPath has increased our accuracy to 99.99 percent and expanded our ability to process large volumes of data, making data processing more affordable and improving our profitability. It has helped reduce personnel time and enhanced productivity because we can run the bots 24 hours daily.

We can automatically scan documents and send the information through Twilio. Document scanning is tricky, but we can easily collect the data after finishing the process. The integration is smooth. 

The solution helps us share data between systems, which speeds things up. Previously, we were doing everything manually. Now, we can automate data tasks in Informatics with UiPath. 

UiPath enables us to pull patient information into a single dashboard with the help of a Power BI integration service. Power BI is our dashboard solution, and we integrate it via API. It's much easier to monitor the patients because we can see how many records were successfully processed and prepared. It's secure enough to comply with HIPAA because we can collect patient data and encrypt it. Automated scheduling helps the healthcare staff, particularly the doctors. 

What is most valuable?

I like the ability to extract emails and other data from scanned documents. The machine learning and AI features are helpful because we're processing tons of documents and warehousing the data. UiPath's Document Understanding makes that much easier. 

What needs improvement?

Document processing could be improved. It's challenging to build document automations. It would be helpful if UiPath provided some templates and prebuilt models. Citrix automation could be improved. It's static automation, and we cannot fully automate processes involving Citrix. Some elements aren't supported. 

For how long have I used the solution?

I have used UiPath for around four years.

What do I think about the stability of the solution?

UiPath is generally stable, but the stability goes down when we do Citrix automation.

What do I think about the scalability of the solution?

UiPath is scalable enough. We are using more than 20 licenses. 

How are customer service and support?

I rate UiPath support 10 out of 10. I'm satisfied. When we raise a ticket, we get a response in a day or two. 

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

UiPath Studio is available in community and enterprise versions, but the UI doesn't work correctly in the community edition, so it's difficult to achieve 100 percent automation. I'm not responsible for the licensing, so I don't know how much it costs. 

What other advice do I have?

I rate UiPath 10 out of 10. I recommend UiPath because it's better than other automation tools like Blue Prism. It's easy to use and has a large user community that you can rely on for support.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    SanjayLokapur

We can complete tasks faster and reduce our backlog, which keeps our stakeholders happy

  • May 23, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use UiPath to automate activities that are typically done on a computer by an individual. It's used to automate purchases involving a large volume of transactions for hundreds of organizations.

How has it helped my organization?

UiPath has improved customer confidence and helped us cut costs. We can complete tasks faster and reduce our backlog. A fast turnaround time keeps our stakeholders happy. It also improves accuracy. We can customize and optimize the processes.

Before UiPath, we had a five-person team. It took them each around six hours to complete 200 tasks. We cut that down to one hour by implementing automation, so it took only five employee hours to do the same amount of work that formerly required 30. It also saves energy consumption because the same result can be completed in far less time, so the employee's computer isn't running continuously.

We can reduce our on-prem footprint because we can store our data in the cloud and use UiPath to automate cloud-based data solutions. The cloud is more accessible, and various tools can access the cloud database, whether you're using a mobile phone or desktop.

The UiPath Academy helped prepare our team to use the program. The introductory course taught them everything they needed to know to start working. UiPath also has a huge community that has been helpful when we have issues. Most of our questions have already been answered.

We've used some of the AI features. For example, machine learning is built into the document understanding system. We're working on integrating ChatGPT, but that's not mature yet. APIs are available, but we are still not integrated. The ChatGPT APIs can make our automation more complete and compliant.

We can do complex automations with UiPath. For example, we can automate processes that need to be authenticated to run and integrate processes with the AI engine. UiPath didn't require any upgrades. We could run it on our existing infrastructure.

What is most valuable?

The user interface is intuitive and easy to understand. This automation increases the ease of operation for the employees.

What needs improvement?

Building automations can be a little complicated. There are so many variables and commands. We're also trying to integrate new technology like ChatGPT. Although ChatGPT has many APIs, they're not sufficiently integrated. If UiPath could add more API integration and tutorials in the academy, it would help us utilize them more effectively.

For how long have I used the solution?

We have used UiPath for four years.

What do I think about the stability of the solution?

UiPath is stable, but it's crucial to understand new features when upgrades are released. Updates can cause problems because sometimes we don't know how to use the new features.

What do I think about the scalability of the solution?

UiPath is scalable.

How are customer service and support?

I rate UiPath support nine out of 10. We don't typically require support because we can usually get all the answers from the UiPath community.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We also tried Automation Anywhere. It has a more user-friendly and attractive interface. UiPath has more features, a larger user community, and is more capable of handling integrated processes. I think Automation Anywhere is a better fit for small businesses and startups.

How was the initial setup?

The deployment was straightforward. We purchased the license, downloaded the software, and installed it, then we programmed our bots. The deployment can be completed by one person in two days.

The software is on-prem, but the data is stored in the cloud. The solution is installed on a server that multiple people can use. Regarding maintenance, there are only routine updates. The bots themselves need to be maintained, monitored for performance, and optimized. Sometimes you need to modify them when we have additional requirements.

What was our ROI?

The ROI is excellent because you can significantly reduce your staff's working hours. You'll start to see a return after one or two years.

What's my experience with pricing, setup cost, and licensing?

Large enterprises can negotiate a better price, but UiPath is comparable to Automation Anywhere if you're a small company. Automation Anywhere is affordable for small integrations. There are various kinds of licenses, and the return for a small company could be positive. Still, the architecture and usage-based licenses are costly. As the volume increases, it may become unaffordable for smaller businesses.

What other advice do I have?

I rate UiPath nine out of 10. It's a great solution, but it isn't easy to use, and you need to learn a lot. I recommend taking advantage of the free courses and other resources available.


    Suraj Deoram Agarkar

Enables us to do complex end-to-end automation for multiple systems

  • May 17, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use UiPath to automate back-office tasks.

How has it helped my organization?

UiPath helped us with compliance-related tasks. These tasks involve reviewing various systems and taking screenshots to get proof of compliance. It's a costly process that can be mostly automated. The employee doesn't need to collect all the proofs; they just have to check if they are correct. For example, they must verify that the referenced time stamp is correct.

They can focus on quality instead of doing all of the manual work, which requires a lot of time and effort from the specialist doing that auditing job. Automation frees up the auditor to do more critical tasks. A bot can handle repetitive, menial jobs.

If you have some tasks that must be done at the start of the day, you can configure the bot to run first thing in the morning to retrieve all the details you need. You can get the report and start working on it. It's hard to estimate how much time it frees up because it varies from client to client, but if you plan well and use UiPath strategically, it can cut the time in half.

UiPath enables us to do complex end-to-end automation for multiple systems. Some of our automated processes take input from the ERM software and enter data into various applications. UiPath can sit and listen to any SAP solution, depending on the requirements, and report to the business user, who can validate it.

The user community is amazing. UiPath put a lot of effort into fostering a community, and now it is so mature that we can find a solution for 90 percent of our problems in the forum.

UiPath has a small physical footprint. It's not like a typical enterprise application that requires multiple servers. You can run various automations on a field workstation. Numerous processes can be automated on a single machine.

The UiPath Academy courses are helpful. It's a great way to learn queries and new techniques. I got my initial training from UiPath Academy, and we use it to onboard junior staff fresh out of college. We first direct them to the UiPath courses and follow up with one-on-one training.

UiPath reduces the cost of digital transformation. For example, you can automate the process of extracting information from devices. If you aren't confident that the automation is accurate, send it to a human staffer to verify and make corrections. You can put a human in the loop if necessary. It may still require some labor, but it takes much of the burden off your employees.

It reduces human error if you have fool-proof automation developed. If you have good rules that fit, it works smoothly without any help. With the proper ruleset, you can eliminate errors 100 percent.

What is most valuable?

UiPath is a complete RPA product suite with machine learning packages and out-of-the-box processes. I'm a developer, so I primarily interact with UiPath Studio. It has a large set of activities ready to use, reducing the time we spend developing bots. The Orchestrator interface is thoughtful and easy to use. In Orchestrator, you can deploy processes and choose from various triggering options.

Building simple automations is easy if you have a little technical knowledge. It takes more expertise to create complex automations. UiPath has a different product line for non-technical users, but it has some limitations.

The more advanced developers use UiPath Studio, which allows you to enrich processes with Python and JavaScript. From a developer's perspective, it's almost a perfect 10.

What needs improvement?

UiPath could gain a lot more customers if they lowered the price a little and improved the license model with some more affordable tiers.

For how long have I used the solution?

I have been using UiPath for nearly six years.

What do I think about the stability of the solution?

A few years ago, UiPath wasn't stable, but it matured a lot since then.

What do I think about the scalability of the solution?

UiPath has built-in features that help you scale your automation, and you can deploy automation on multiple machines simultaneously.

How are customer service and support?

I rate UiPath support a nine out of ten. Their support is decent. I get a fast response when I have questions. I haven't had any issues with them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used Blue Prism and Automation Anywhere for learning purposes. UiPath is easier to use and has a more extensive user community. UiPath's constant improvement is outpacing other platforms.

How was the initial setup?

Deploying UiPath is straightforward. It requires some maintenance in terms of modifying and updating your existing processes. You can reduce the overhead maintenance if you have a good developer interface in place. The maintenance is minimal compared to the benefits.

What was our ROI?

A good consultant can help you implement automation and maximize your returns. Automation implementation can range from fifteen days to six months. You'll see a return in as little as one month. For that to happen, you need to implement it strategically. We see a 10-20 percent return, depending on the process.

What other advice do I have?

I rate UiPath a nine out of ten.


    reviewer1444071

Enables us to implement end-to-end automation and has very useful templates

  • May 17, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use UiPath in the banking industry to help with the loan process. UiPath can check the title and address, and get documents from government and public websites. It can also check UCC scripts and the depth of support before feeding the information into the line of business application for the loan process.

How has it helped my organization?

Building automation using UiPath is quite easy.

UiPath enables us to implement end-to-end automation as long as the format is compatible.

Being a part of the UiPath user community is helpful because it provides us with a lot of resources for our internal research. We use the UiPath Academy courses to train our team members when we have new projects or implementations.

UiPath helped us reduce our on-premises footprint. The bots have taken over the repetitive tasks, freeing up our people to focus on other areas.

For some of our digital transformation initiatives, the solution helps reduce costs, but the extent of the savings depends on the licensing costs.

We only require IT application support for some aspects of our digital transformation.

Before UiPath, there was a human error rate of five percent on tasks. With UiPath, the human error rate has been reduced to three percent. UiPath can save people's time anywhere from a few weeks to three months, depending on the complexity of automation.

What is most valuable?

Document processing is a valuable feature in UiPath. It allows us to process various scanned and PDF documents, extract data from them, and further evaluate the data for business purposes. This could include income tax files that are required for load processing or documents for property inspection reports.

The templates are very useful to us. We reviewed templates for almost 400 similar scenarios where changes are made to two configuration files. These scenarios may be helpful to the customer.

The integration is also good.

What needs improvement?

UiPath needs to improve its onboarding and operational excellence.

The licensing cost and technical support have room for improvement.

For how long have I used the solution?

I have been using UiPath for almost five years.

What do I think about the stability of the solution?

UiPath is stable.

What do I think about the scalability of the solution?

UiPath's scalability depends on how we design the solution. Our clients are medium-sized organizations.

How are customer service and support?

The technical support takes a long time to resolve our tickets.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is straightforward. Deployment usually takes a few hours. Configuration can sometimes be challenging because the deployment is across multiple instances of the orchestrator.

What about the implementation team?

We implement UiPath for our clients. Minimal maintenance is only required for complex deployments.

What was our ROI?

Some of our customers have seen a return on investment within the first eight months, while others have seen it after 15 months.

What's my experience with pricing, setup cost, and licensing?

The UiPath license is expensive.

What other advice do I have?

I give UiPath a nine out of ten.

Based on the complexity of the automation required, I would recommend UiPath.


    Raj Sundar Padmanabhan

Helped our organization by eliminating repetitive job tasks

  • May 11, 2023
  • Review provided by PeerSpot

What is our primary use case?

We do not have any specific use cases for UiPath. We automate areas where we have a large volume of work.

How has it helped my organization?

UiPath makes it easy to build automation because it uses a drag-and-drop interface and requires little coding.

We use UiPath to automate our repetitive processes. This reduces manual effort, freeing up employees to focus on other tasks, such as learning new skills and improving their careers. Doing repetitive tasks on a daily basis does not help employees develop their skills or advance their careers.

An associate in the loan approval process must validate licenses, forms, and certain records of the floor person before approving the loan for the next level. This person goes through a lot of paperwork on a daily basis, which can be very tiring. However, we now have UiPath, which uses artificial intelligence and machine learning to extract all the information from the licenses. This reduces the associate's workload by 50 percent, allowing them to complete the rest of the job more easily.

UiPath's automation has resulted in zero errors.

UiPath enables us to implement end-to-end automation. The solution includes all of the components necessary for end-to-end automation, from process identification to deployment. End-to-end automation is very important because it can help businesses save time and money. To identify a process that can be automated, we can either speak with the business team or use UiPath's process mining capacity. Process mining is a technique that can automatically analyze business processes and identify areas that can be automated. Once we have identified a process that can be automated, we can use UiPath to create a robot to automate the process.

UiPath's user community is very large with millions of users. Everyone has questions, and if we have a question, we don't have to post and wait for an answer. There is always someone who already answered the question. For example, if I have a question about selectors, there will be answers to my question. The user community is like a database of answers.

UiPath helped our organization by eliminating repetitive job tasks.

UiPath helped us minimize our on-premises footprint, which is important. For example, let's say an employee used to have to come into the office to check papers or documents to determine if a loan could be processed for a particular individual. Now, that employee can do that work remotely. There is no need for them to go to the dealer and collect all the papers, which can then be submitted or uploaded into a software program. The employee can now do all of this work from their computer.

All team members are required to participate in the UiPath Academy courses suggested by UiPath and to complete the certification. Access to UiPath Academy is great because our employees do not have to go to a particular coaching center to get a certification. They can do it on their own, on their mobile devices, at home, or on their laptops. They can learn at their own pace and in their own time. UiPath Academy has excellent examples and assessments for each chapter, which makes it easier to complete the course.

The AI functionality affects our ability to automate more complex processes. For example, in the UK, there are five different types of licenses that individuals may need to obtain in order to be approved for a loan. This means that there are numerous licenses that need to be processed for each loan application. In order to determine whether a license is expired or legitimate, we need to manually review each one. This can be a time-consuming and error-prone process. However, using AI and machine learning, we can automate this process. AI can be used to identify the different types of licenses that are required for a loan application. Machine learning can then be used to train a model to determine whether a license is expired or legitimate. This allows us to automate the entire process, which can save us time and money.

In our data center, we are unable to develop certain processes because existing rule-based automation is not sufficient. End-to-end automation helps our data center implementation.

UiPath helps reduce the cost of our digital transformation and it does not require upgrades or IT application support.

The solution helped reduce human error by 100 percent. We now have zero errors.

UiPath freed up our employee's time to work on other processes that can not be automated.

By eliminating the need for human intervention in repetitive processes, UiPath saved us costs.

What is most valuable?

The most valuable features are CR capabilities and logistics automation.

What needs improvement?

UiPath can improve its AS center region by expanding its reach and addressing technical difficulties in certain areas. While the platform works well on-premises, there are some technical issues that can be resolved when moving to the cloud.

For how long have I used the solution?

I have been using UiPath for five years.

What do I think about the stability of the solution?

I give UiPath's stability a nine out of ten.

What do I think about the scalability of the solution?

I give UiPath's scalability an eight out of ten.

How was the initial setup?

The initial setup is straightforward. However, it requires some technical knowledge, as we will need to connect to the SQL Server and Elasticsearch to create the tables. There is documentation available online that we can use, and we may also need to contact UiPath for assistance.

One person is enough for the deployment.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

We have seen a return on investment with UiPath through the elimination of quality errors.

What's my experience with pricing, setup cost, and licensing?

UiPath is a bit more expensive than other similar solutions, and its price is increasing daily.

Which other solutions did I evaluate?

We evaluated multiple tools to verify our requirements, cost, licensing, and support capabilities.

What other advice do I have?

I give UiPath a nine out of ten. I recommend UiPath to others.

UiPath does not require maintenance.


    reviewer2177328

Can significantly increase productivity and reduce processing time, but the price has room for improvement

  • May 08, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use UiPath to automate tasks in our internal HR and finance departments, as well as to dispatch back office requests, close accounts, process insurance claims, and make international money transfers.

How has it helped my organization?

Building automation with UiPath is easy. It depends on our level of understanding of the process we want to automate. UiPath offers a wide range of possibilities for automating business processes. For example, we can use UiPath to get input data from files, extract data from databases, or make SQL requests. We can also use UiPath to manipulate applications, perform human actions on the user interface, and introduce back-office processes. Finally, we can use UiPath to distribute the execution of our automation across multiple devices.

UiPath enables us to implement end-to-end automation and orchestrate all processes using the orchestration tool. We can get the inputs for the process and execute the report at the end. We have all kinds of possibilities. For five or six years now, we have been able to automate all the processes that we faced, as long as the inputs are structured and well-structured, and we have a good flow and volume of inputs.

There are numerous advantages to using UiPath. Firstly, it can significantly increase productivity and reduce processing time. Secondly, UiPath enables scalability, allowing processes to be performed around the clock, seven days a week. Additionally, robots can execute processes with consistent quality, minimizing the risk of errors or incidents. Finally, UiPath can help optimize human resources by delegating tasks with low added value to robots, freeing up human resources to focus on tasks that require higher levels of expertise.

The time it takes to bring UiPath to market can range from a few days to several weeks. The return on investment can become apparent within a few weeks or months, depending on the complexity of the process involved.

When we refer to UiPath as a suite, it includes several tools and features that can greatly facilitate the automation process. For instance, we can group some commonly used features into a single library. Additionally, we can segregate the different layers of our development process. These abundant features can help us organize our work on UiPath, ultimately reducing our on-premises footprint.

UiPath Academy is a place where we can ramp up our skills very quickly and become operational as soon as possible.

UiPath's AI features provide a broad range of API applications, such as handling unstructured inputs. This includes non-digital inputs such as paper forms. Additionally, the system can process false inputs that are not well-organized through character recognition. UiPath also offers machine learning to further enhance its functionalities.

UiPath accelerates digital transformation and significantly lowers the associated costs. The impact is significant as it enables the deployment of production environments in just a few weeks. Additionally, RPA users can collaborate over the weekend to automate applications starting from the human interface. This allows us to automate more processes effectively. Other tools may require access to top-up bases or the use of Unix or scripts, but with RPA, we can automate a wide range of features based solely on the user interface component.

There were no expansive or complex application upgrades or IT application support required.

UiPath helped to decrease human error. By developing autonomous processes and thoroughly testing them, we ensure consistent and reliable execution, which guarantees high-quality results for our customers. Compared to human execution, global execution by robots is both more accurate and quicker.

UiPath saved us around 17 percent of our time.

UiPath helps to save costs in several ways, such as reducing the time required for execution. The main difference between manual and automatic processes is the ability to have UiPath execute tasks on our behalf, based on pre-defined reports. Unlike humans, who typically work from eight o'clock in the morning until six o'clock in the evening, UiPath can work all day, even on weekends. This can result in cost savings of up to 60 percent.

What is most valuable?

The queue feature is the most interesting to me because it allows us to work on a list of tasks in parallel on several robots. Additionally, the ability to integrate the OCR components is valuable. We use this feature for one of our banks in Africa. These are the most valuable features that we cannot find with other tools.

What needs improvement?

The pricing has room for improvement.

I would appreciate UiPath's assistance in simplifying our process of easily and quickly capturing our customers' business requirements within our framework.

For how long have I used the solution?

I have been using UiPath for almost seven years.

What do I think about the stability of the solution?

UiPath is stable.

What do I think about the scalability of the solution?

UiPath is scalable.

How are customer service and support?

UiPath's technical support is reactive.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is complex, and obtaining a license for training poses a challenge. As a result, an experienced person is necessary to complete the deployment. Our deployment required two people.

The deployment can take one to two days for an experienced person, but for an inexperienced person, it may take up to three weeks.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

The return on investment is based on the complexity of the process that is being automated.

What's my experience with pricing, setup cost, and licensing?

The cost of UiPath is higher in Africa than in Europe and Asia due to differences in salary levels. As a result, the number of customers who are able to use UiPath is limited.

We pay for additional components to include features, in addition to the licensing fees.

Which other solutions did I evaluate?

We utilized Selenium Test Automation for tests and conducted an evaluation. However, it did not fully meet our business requirements, so we selected UiPath.

What other advice do I have?

I give UiPath a seven out of ten.

Due to the quantity of customer input, the success of automating tasks is not solely dependent on the capabilities of UiPath tools. The quality of the paper scan, document quality, and resolution are also crucial factors that can positively or negatively impact the possibility of a wide range of automation. Therefore, the success of automation is highly reliant on the quality of the source inputs, in addition to UiPath's capabilities.

Our implementation strategy involves beginning with the proof of concept and then separating processes before moving on to scaling the API.

I would recommend UiPath for large enterprise companies, as the cost of the solution may be prohibitive for smaller organizations.

I recommend that anyone assessing UiPath should first create a clear automation roadmap. This will enable them to address questions related to optimization, implementation, and development.