We primarily use the solution for automation.
UiPath Robot
UiPath Inc.External reviews
External reviews are not included in the AWS star rating for the product.
Easy to build automations, and has helpful Academy courses, but can be expensive
What is our primary use case?
How has it helped my organization?
UiPath has been quite useful for the organization. It's helped reduce workloads.
What is most valuable?
The processing time is the best aspect of the solution. There are also fewer coding requirements. It takes less time to develop and implement projects using UiPath for this reason.
It's easy to build automation. The organization has a variety of projects and we can complete the projects faster using automation using UiPath.
The product enables us to implement end-to-end automation.
We use the UiPath user community. If you have any doubts about what you are doing, you can turn to the community and they'll answer your questions - which is very helpful.
The Academy courses are very useful. If you want to do any certifications, it's very simple.
We use the AI functionality. It helps automate processes that are more involved. However, it's something the team works on; I don't know much about it.
The solution helps us reduce human error as we can run many projects without much human involvement. Once we reduce human interactions, we can reduce human error quite significantly.
It's also helped us free up employee time thanks to the automation. It's freed up maybe 30% to 40% of our time since we started implementing automation.
What needs improvement?
We've tried to use test automation, however, I'm not sure how well it works.
For how long have I used the solution?
I've been using the solution for one year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
We took about three or four months to deploy the solution. The process itself is moderate. We were able to manage the process ourselves. While it's rather easy, it does take some time.
What's my experience with pricing, setup cost, and licensing?
The licensing cost is quite high. It could be reduced.
What other advice do I have?
I'm an end-user of UiPath. I'm an RPA developer.
I'd rate the solution seven out of ten. There should still be more opportunities to make the solution less expensive.
Easy automation building with a helpful user community and responsive support
What is our primary use case?
We use the solution for building automation.
What is most valuable?
It's easy to build automation using UiPath. I'd rate the ease of use eight out of ten.
UiPth allows us to implement end-to-end automation. It's very important to us and very helpful.
It's helped us minimize our on-premises footprint.
The user community is very helpful. We are able to converse with people and look for solutions to questions.
I've used the UiPath Academy courses. It helps us use the US version.
It has helped us speed up digital transformation and reduce the cost of digital transformation. We were able to speed transformation in a way that wasn't expensive.
UiPath has helped us reduce human error. It's also assisted with productivity.
The product has freed up employee time, however, how much time depends on the process itself.
The solution has helped us save costs. How much we save depends on the process.
What needs improvement?
The recording module could be improved. The screen identifications can be better.
I'd like it to have a more convenient development. If they had more development assistance, it would be helpful.
For how long have I used the solution?
I've used the solution for two to three years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The solution has been scalable.
How are customer service and support?
Technical support is very good and very responsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did not previously use a different solution.
How was the initial setup?
It was easy to deploy the product. It was quite quick to implement.
What was our ROI?
I have witnessed an ROI while using the solution.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable. It's cheaper than its competitors. There are additional fees for maintenance and support.
Which other solutions did I evaluate?
We did evaluate other options before choosing UiPath. We chose this solution based on its feature offering and reasonable cost. It had a better graphical user interface than other options.
What other advice do I have?
I'm a UiPath customer.
At this point, we don't use the UiPath AI functionality.
I'd rate the solution nine out of ten overall.
I'd advise potential new users to do a proof of concept before investing in UiPath.
An easy-to-use and scriptless tool that can be used for process automation
What is our primary use case?
The use cases for UiPath are mostly based on SAP products, web applications, and APIs.
What is most valuable?
UiPath is a tool which is mostly used for process automation. It's not like a normal automation tool. We have different kinds of process automation tools in the market. UiPath provides the best integration between multiple applications. It has supportive technology for all kinds of applications. It supports all kinds of products like desktop products and web applications.
So, integration is the best feature of UiPath. UiPath provides attended and unattended robots to do automation. It provides a use case for scanning invoice processing. So, these are some of the useful features provided by UiPath.
What needs improvement?
UiPath is currently lacking a Citrix environment, mostly on remote desktop applications. The banking sector is more concerned about security. To open an application, we need to enter some token authorization. Such kinds of processes or technologies need to improve in UiPath.
For how long have I used the solution?
I have been using UiPath for three to four years.
How are customer service and support?
When we face technical or product issues, we raise a ticket to UiPath support and get technical assistance from Uipath regarding the products and services.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before UiPath, I used an automation tool called QTP/UFT tool.
How was the initial setup?
The solution's initial deployment is easy, and it's not that difficult.
For the solution's on-prem initial deployment, we need the license and installation of the Orchestrator and the robotics machine.
What about the implementation team?
Since it's a single-contribution project, I did the solution's development, deployment, and post-deployment support all by myself.
What was our ROI?
UiPath has helped streamline most standard processes, and it has also made the rule-based decision-making process stable. The solution helps us save a lot of time and manual effort. It has improved the accuracy and speed of processes like approving tasks, processing tickets, or the expenses of the employees. Most things that were very slow when done manually have become very fast nowadays with UiPath.
What's my experience with pricing, setup cost, and licensing?
Comparatively, UiPath's pricing is higher than other tools. Since it provides the best services compared to other tools, UiPath's pricing is reasonable. Nowadays, they also provide cloud robots that don't require any infrastructure in our organization.
What other advice do I have?
UiPath is a very easy-to-use and scriptless tool. Since it doesn't have any code involved in it, any nontechnical person can also use it for their professional work. They can automate any kind of workflow as per the business knowledge. UiPath doesn't require much technical knowledge and is very easy to use.
In most service-based or manufacturing organizations, UiPath can be used for processes that deal with a good cause. In the service-based organization, it provides employee benefit services like the recruiting process and retirement process. The solution also does monitoring tasks like license validation.
If you talk about social services, the solution also helps with passport scanning, which mostly happens in the airport. With the help of UiPath, we can immediately scan the passport and get the required information from a security point of view. So, it provides all kinds of the most relevant use cases in real life.
In UiPath, multiple stages are involved, like requirement gathering, business analysis, preparation of the process design documents, implementation of the perfect automation, and then deployment of that automation. After the deployment, we provide post-deployment support to the end users. This end-to-end process involves all kinds of stages, from requirement gathering to production and deployment. So, UiPath provides end-to-end automation.
UiPath provides a trial version of 60 days, which is the community edition and is completely free to use to learn. They have their own academies to learn the courses, which are also completely free. It also provides a certification of UiPath as a developer. UiPath has the best forum community edition where you can raise your questions and immediately get support or answers from the community. UiPath's user community is very user-friendly.
With UiPath, we have reduced a lot of manual work and saved a lot of time. It helped us reduce the most complex activities involved in the finance and HR departments.
I have used UiPath Academy courses and completed my certification program as a UiPath developer. Since UiPath is a scriptless tool, any user can learn the tool very easily by using the UiPath Academy courses. UiPath Academy courses are completely free. They don't have any charges and provide all the practical sessions and environment.
The UiPath Studio is also available for a 60-day trial version. You can install this tool on your machine, practice, and become an RPA or UiPath developer. So, UiPath Academy is the best tool to learn the UiPath tool.
Currently, UiPath has a lot of things like machine learning, artificial intelligence, and natural language processing. We have integrated all these things with UiPath. We also have AI Fabric in UiPath. By using AI, we can automate the more complex processes where decision-making is involved. The solution's AI functionality is mostly used in invoice processing or approving budgets.
UiPath's AI functionality has enabled us to automate more processes overall. AI gives us more leverage on process automation by reducing manual work and saving a lot of time in complex situations where decision-making is more complex. Based on historical data and previous experience, our UiPath bots can learn many things and give the best solution in AI.
UiPath gives more features to digitize your current business from manual to automation. It also saves lots of manual costs and real-time employee costs.
Although not 100%, UiPath reduces human error and provides more accurate results. It is very fast in terms of processing, and we can automate any kind of process. It works 24/7, even on weekends and holidays.
UiPath helps us to reduce or avoid some manual, repetitive tasks that most of our employees do on a daily basis. We have automated such tasks, and it saves a lot of employee time. So, employees can contribute their time to new innovations, new tasks, or new projects.
Nowadays, time is money. With UiPath, we save a lot of time and money in real-time employees.
RPA has multiple automation tools like Blue Prism, Automation Anywhere, and UiPath. We chose UiPath in our organization because it has more features than other tools.
I was involved in setting up the infrastructure for my current project. I was involved in the installation of the robots, the installation of the Studio, the connection between the Orchestrator and the Studio, and the deployment of the robots on the machine. I was involved in such activities, apart from the development.
Overall, I rate UiPath a nine out of ten.
Good for end-to-end automation, easy to implement, and reduces human error
What is our primary use case?
We use the solution for task automation.
What is most valuable?
The automation for building tasks is good. It reduces the manpower needed. It helps us automate large projects.
It's easy to create automation with the solution. Once we understand the process, we can easily create an automation.
We use end-to-end automation. It helps us remove the need for manual labor.
We are satisfied with the user community UiPath offers as well.
The solution has helped simplify projects and our requirements.
We've used the Academy courses. Anyone can access it. It's great that anyone can take advantage of it. You don't need to be technical.
The solution has reduced the cost of digital transformation.
It's helped reduce human error by 100%.
The solution has freed up employee time.
What needs improvement?
UiPath should improve the document understanding a bit.
For how long have I used the solution?
I have been using the solution since 2021.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
We have 50+ users using the solution.
It's scalable.
How are customer service and support?
Technical support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not use a different solution.
How was the initial setup?
The deployment was not complex. It's easy. We had to test it a bit manually. Once we were sure we had the right requirements in place, we implemented it.
It only takes ten minutes to deploy the solution.
When you change the version of the solution, there is some maintenance required.
What's my experience with pricing, setup cost, and licensing?
We've used the enterprise version of the solution.
What other advice do I have?
We're developers. We have customers that use UiPath.
We can implement the AI functionality, however, we haven't used it yet.
I'd rate the product nine out of ten.
Easy to use, excellent support, and cheap for the value you get
What is our primary use case?
We are an EdTech company. We are working on a solution that allows us to customize our offering by reviewing the intelligence that we have about a person. For example, based on how a person learns, we can customize our offering. If a person is more tactile, we can give more quizzes and other things so that the person uses his or her hands to interact. It is a work in progress. We are still implementing it. It is a lot of work.
How has it helped my organization?
It is very easy to build automations with UiPath. It is completely visual. You can easily drag and drop and create a process. It is fairly easy. People who are not technical are also able to work very well. In education, we have to work with educators apart from techies. In EdTech, we have people who understand learning, so we are able to deploy them for this, and we are able to build a better solution. Techies will not be able to build it because they are not educators. We have educators with over 20 years of experience. If we train them to be techies, they will take 10 years, but if we ask techies to become educators, they might take 100 years. With UiPath, we are able to use the skills of our education specialists along with IT and other departments that are needed.
UiPath enables us to implement end-to-end automation. We can use AWS, Azure, or any other product. It is easy for us to integrate UiPath with our current offering. It is very easy to implement and go live.
We are working on using their AI functionality. We are trying to use the user data that we have to understand about a person and deliver a solution accordingly. For example, right now, in education, one size fits all, so there is one program that is directed at a hundred people. If you see Coursera, they have a completion ratio of around 3%. What we have observed is that when we use a solution like UiPath, for the test cases, the completion ratio is very good. It is close to 80%, which is very good. It is going in the right direction.
As far as our business is concerned, if a person does not complete the program, we do not get paid. There is a revenue leakage. By using UiPath, we are seeing a higher completion ratio. For example, if a person enrolls in a university and completes the program, he will pay up for four years. If he drops out in two months and finds that we are not useful, then obviously, we would lose the revenue for three years and ten months. It is helping us reduce wastage. It is helping us increase our revenues with minimal cost addition. The pricing of UiPath is negligible compared to the benefits. We can recover its monthly cost from the revenue that we get from just one student. We have close to 5,000 students. It is very good for us.
In terms of reduction in human error, when you are developing a program, initially, you will discover many errors that you have been missing out on, so human error will be reduced to minimal if your protocol is right. If you make a basic flaw in your design, then it is different, but otherwise, human error is more or less eliminated. There is close to 30% reduction in human error. Once we scale up, that percentage will go up and efficiency will go up.
We plan to automate all manual processes. Some of them are already automated using UiPath, some of them are in progress, and some of them will be automated in the future, but we will save a lot of human time. Human resources are very costly these days. It takes years and years of training for them to add to our business. UiPath has been good for a lot of things that we thought were not possible. We are able to do them after using UiPath. They are able to help us in finance. They are able to help us in HR. They are able to help us with contact centers. It is very good.
What is most valuable?
One thing that we love about UiPath is that the pricing is very good. While we are developing, they have a free option. The Pro option is for just $420. Once we go live, we do not mind paying, so the price point is very good.
The platform is robust. Particularly in process mining and task mining areas, it is very good. We are working on integrating it with our solution, and the API is fairly easy for us to work with.
UiPath is very good. They have OpenAI integration. It is a free integration. They have something for extracting data. They have something for copying text from an image. These are all free and ready to be used in automation.
They have a UiPath community. They have a lot of activities to engage people, and the community is growing. It is not as wide as some of the older products such as PHP or Java, but for AI, it is a very good community. They have DevCons that are very popular as well. Their community is all over the world. They have developers in India. They have developers in the Philippines. It is very good.
What needs improvement?
We would like to see small modules that we can pick and use. Currently, we have to implement a lot of things. The platform is very good, but we would love to have some more templates that we can quickly implement. Other than that, it is very good. We do not require anything else. We are very happy with UiPath. It has been an eye-opener for us. We have discovered things that we thought were not possible earlier.
For how long have I used the solution?
I have been using UiPath for 3 years.
What do I think about the stability of the solution?
It is completely stable. I have not had a single downtime in our development journey and usage. It is a very stable solution. I would rate it a ten out of ten in terms of stability.
What do I think about the scalability of the solution?
It is easily scalable because of the way it is implemented. You start with a small license, and as your needs grow, you can keep taking more resources. UiPath also makes money as you grow. They scale it up for us, so we do not have to worry much about the product as such. It is quite scalable.
We have UiPath in multiple departments. We are an EdTech company, and we are using UiPath in the product department and the finance department. We are integrating some elements of HR. Customer support is the most vital component for us because you save a lot of manhours in customer support. Our tech teams are based out of India and the Philippines.
At the implementation stage, we have only 14 developers, but once implemented, it will be used for at least 5,000 customers.
How are customer service and support?
They have been very prompt and helpful. They pay attention to detail. They are available. Their support is a class apart. There are no issues. I would rate them a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We tried several products but did not implement any RPA. We tried Automation Anywhere and Microsoft Power Automate. We found UiPath to be the best in terms of features, community, and support. Some of the things that we tried did not work well for us.
UiPath is a class apart. Automation Anywhere is a standard solution. Overall, Automation Anywhere is very easy. It does not have a community. It does not have all the features. You are mostly platform-dependent when you are using Automation Anywhere, whereas UiPath has a community. You do not need UiPath to help you with everything. There is a lot of talent available. UiPath Academy is good. A lot of people get trained in UiPath. Pricing-wise also, UiPath is cheaper. It is also easy to implement. Automation Anywhere helps to get started very quickly, but we needed customization for our business. This is something where UiPath was better.
How was the initial setup?
It is deployed on the cloud. Everything is on the cloud. UiPath has helped to minimize our on-prem footprint. Ever since COVID, everyone has been moving to a phase where they can be completely remote. We have been transitioning from on-premises for the last few years, and this is a step in the right direction. Of course, we need to do more, but it is going in the right direction.
The number of people required depends on what you are using it for. We are using it for our own custom solution. We have 14 resources working on UiPath for our solution, but a small enterprise does not need that many people. A smaller team is good enough to implement because it has everything. For example, if you want to integrate Salesforce, you can easily integrate Salesforce. You can go and click on the marketplace and just use Salesforce.
It does not require any maintenance from our side. Everything is automatically maintained. The platform is continuously upgraded in the backend. We do not need much maintenance. It is a cloud solution, and everything is maintained at the backend. You do not need any intervention.
What's my experience with pricing, setup cost, and licensing?
It is super cheap for the value you get. Their free version is good enough to implement. When you are building a solution, it takes months of effort, and sometimes, it takes years. Its free version is good enough for you to test out everything, so when you are developing, you do not need to pay. After that, there is a Pro version at $420. It is reasonable for the value it is offering. Their basic support is also very good, which comes with the Pro version.
The Enterprise license is suitable when you need a hundred automation licenses. It is also reasonable. They give good pricing when you negotiate.
What other advice do I have?
I would highly recommend UiPath. You can definitely go for it. I would suggest being a little bit patient while implementing this solution initially because it can be overwhelming. There are so many options.
UiPath as a company is also good. They respond quickly. It has been a pleasure so far. Our product is not yet live. We are still working on it. It is a very big solution for us, and it will be a game changer for our business.
Overall, I would rate UiPath a ten out of ten.
A scalable and user-friendly tool that enables users to build automation easily
What is our primary use case?
The use cases depend on the processes. The processes we have so far have been complex. It took almost six months to complete each process. We required four developers per process. We have been working for the same client since 2021. Before this, we worked for other clients and automated almost five to ten processes, but they were not critical processes like what we currently do.
How has it helped my organization?
UiPath is user-friendly. Our customers get to see what is happening on the screen even if we deploy it on another machine. They can easily see what is happening in the background using log messages in the Orchestrator. People always have concerns about how well the credentials are stored. UiPath uses Thycotic Secret Server to ensure the credentials are not shared with anyone else except the client.
What is most valuable?
We are working on processes that involve Excel automation. We can use our coding knowledge for these processes. If we have someone who knows coding, instead of writing lengthy codes, we can finish it within a second. Even if it is a big Excel, we can achieve our needs within fractions of seconds. Activities like InvokeMethod are really helpful while doing Excel automation. New releases come up very frequently. The vendor is working very hard to make it a very efficient tool.
What needs improvement?
Support should be improved.
For how long have I used the solution?
I have been using the solution for four years.
What do I think about the stability of the solution?
The tool has 100% stability.
What do I think about the scalability of the solution?
I rate the solution's scalability a nine and a half out of ten.
How are customer service and support?
We found some issues with Salesforce Activities. We have raised a ticket with the support team. It has been almost a month, and we don’t have a solution yet. It's already in UAT, and we might deploy the bot by the end of the month. However, we haven't received any response from the support team. Whenever we call support, the support person says that they will get back to us. We didn't get a solution for the issue we raised.
I have contacted the support team for previous projects. The team did not take much time to resolve the problem. But this time we had difficulties resolving the issue. I'm only satisfied 80 to 90% with support.
How would you rate customer service and support?
Positive
How was the initial setup?
The deployment was straightforward. If everything is in place, we can deploy the product in a few minutes.
What about the implementation team?
The solution does not require much maintenance. It is a stable platform.
What's my experience with pricing, setup cost, and licensing?
UiPath's cost is a bit high compared to other RPA tools. However, a few clients prefer to use UiPath. It will be helpful if UiPath reduces its cost a little bit.
What other advice do I have?
We are using UiPath for our current project. It's already in the UAT phase. We plan to put it in the production environment by the end of this month. I started my career with UiPath. I am still working on it.
It is easy to build automation using the product. I have also used Automation Anywhere and found some difficulties when using it. Some features available in UiPath are missing in Automation Anywhere. It is very easy to drag and drop activities in UiPath, and we can add multiple conditions within one activity. I couldn't find these features in Automation Anywhere. It is one of the biggest advantages of using UiPath. More than 100 activities are available in UiPath to do Excel automation. Other RPA tools do not have such features.
The product enables us to implement end-to-end automation. The same can be achieved through other RPA tools as well. A few of our clients prefer UiPath because of the features and support we get from the tool. Some things cannot be achieved through other automation tools. If someone wants to automate or scan a PDF, we cannot achieve it through other automation tools. UiPath has a lot of options for the users. We can also integrate third-party tools into the solution.
If a company uses five employees for a process, it would need only one employee after it is automated using UiPath. The other four employees can be allocated to other tasks. It will depend upon the complexity of the process. A company might require one or two employees after the automation if it is a complex process. They would have a support team to help them, but sometimes, clients want someone from their side to check things.
We couldn't save costs in a few processes because of the complexity of the processes. Almost 80 to 90% of our clients benefit from UiPath. If a company invests in UiPath, though the cost is a little bit high, it is a one-time investment. Later, they can see profits from this investment. It is not seen immediately, but the tool is definitely helpful for clients.
The tool reduces human error. If some people do a job daily, we can do that job using UiPath. If a human takes an hour to complete a job, UiPath could do the same job in one or two minutes. It cannot do it 100%. Some cases might require human intervention. If there are no multiple scenarios or edge cases, then it's very easy for the developer to train the bot. If we get the proper requirement, we can definitely achieve it through UiPath with zero error. The current project that we are working on is in the UAT phase. We come up with new scenarios every day. I cannot say that any process can be done with 100% perfection.
We have freshers in our team who do certifications in UiPath Academy. People who complete courses on UiPath Academy will get some basic knowledge of web automation and Excel automation. They will feel confident achieving something using UiPath. If we put someone directly into the project without the basic knowledge, they may find some difficulty. UiPath Academy courses help us get some basic hands-on knowledge of UiPath.
UiPath’s user community is one of the key assets for any UiPath developer. We get information on new updates, versions, and activities from the community forum. During development, we might get stuck while implementing things like Excel automation, web automation, selector issues, logic issues, and coding issues. If we get stuck while doing something, we can post it in the forum and get a solution. The community is very helpful for all the developers. I work for almost four to five clients and three to four companies. Most of the developers are part of the community.
Most things can be achieved with the product. I would advise people to use the platform. We get responses to our queries very quickly on the forum. Whoever is available will respond to our queries. We also have an internal WhatsApp group where we can post our queries.
Overall, I rate the solution a nine and a half out of ten.
Simple to use with a straightforward setup and a helpful user community
What is our primary use case?
I'm using one or two robots. We use the solution for reports. We have another software yet we don't have support. Instead of pulling reports manually, we use the program to get the reports and pull them for us.
What is most valuable?
The solution is very simple. We can easily create robots. It's easy to build automation.
UiPath enables us to implement end-to-end automation. We have some manual procedures and it helps to complete those tasks.
We use the UiPath user community. It's free.
The amount of work we have is very small. We don't have big workflows. However, employees can now spend time on other things, and it's helped us manage our time around reporting.
The company has helped us minimize our on-site footprint.
We've used Academy courses. I've done classes myself. I don't use it every day. I've only used it once, actually.
The solution speeds up digital transformation and reduces the cost of digital transformation. with UiPath, we do not require expensive or complex application upgrades or IT application support.
UiPath has helped reduce human error. It has also freed up employee time. It has saved about 20 to 30 hours or so.
What needs improvement?
I've dealt with compatibility issues with Microsoft components. When we upgrade the UiPath framework, we might be able to fix the issue.
We'd like the accounting team to be able to have improved data out of SAP.
For how long have I used the solution?
I've been using the solution for one year.
What do I think about the stability of the solution?
The product has been stable.
What do I think about the scalability of the solution?
It's a scalable solution. We have about 150 people using the solution. We may increase the usage in the future if we have an opportunity to apply more robots.
How are customer service and support?
I haven't worked with technical support.
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
How was the initial setup?
We're using the 2023 version of the solution.
I was involved in the implementation.
The setup was straightforward with the help of UiPath documentation. The implementation process took less than one day and we implemented with one or two people doing the work.
UiPath does require a bit of maintenance, however, it is not that much. We're mostly just dealing with compatibility issues with Microsoft.
What about the implementation team?
We deployed the product ourselves.
What was our ROI?
As for the cost, I'm not sure if it has saved us money. The customer still keeps the same number of employees, for example. That said, the important thing is to reduce the time it would take for them to handle tasks. In some ways, it's done that.
What's my experience with pricing, setup cost, and licensing?
Our use case is still very small. Therefore, we don't want to buy a solution that is too big for us. We don't want to pay more than $10,000 USD for a license. Therefore, we're focused more on the community version.
Which other solutions did I evaluate?
We did evaluate other options. We found UiPath to be more localized. They were one of the top solutions.
What other advice do I have?
We are UiPath partners.
We do not use the solution's AI functionality just yet. We're only using small automation. We also have yet to try the document understanding features. We still need to try some advanced features and I look forward to experimenting with it.
I'd rate the solution eight out of ten.
I would recommend the solution to others who need to create automation.
Reduces the amount of human intervention and errors and is easier to use versus other solutions
What is our primary use case?
We use UiPath for robot authentication. We primarily use the software for accounting, particularly in our financial department, where we place some details from the client site, put them on a particular website, download the details, and then send those to a specific client.
I work for a big organization with many team members who access UiPath. On the client side, mostly enterprise clients, UiPath also has many users.
How has it helped my organization?
We've seen many benefits from UiPath, particularly from the client side.
The first benefit is manpower reduction, or reducing the number of people required to do the work.
Another benefit of UiPath is the reduction of errors. Sometimes, you'll notice errors from human intervention, but when the work is done via UiPath, you won't see any errors, so the solution has improved the success rate.
What is most valuable?
What I like most about UiPath is that it significantly reduced the amount of human intervention, which means that what usually takes people to do in ten to fifteen minutes would only take the robot one to two minutes.
I also like that UiPath runs 24/7.
I find the ease of building automation in UiPath valuable. It's easier to do that in UiPath versus other platforms, such as Blue Prism and Automation Anywhere. My organization has a lot of activities and needs to give specific details and accesses, and I found that UiPath works in the final product.
UiPath enables my organization to implement end-to-end automation. Sometimes, it's required for the user interface, but implementing end-to-end automation still depends on the product and agenda.
The solution helped minimize the on-premises footprint of my organization, mainly because it allows you to do a significant amount of work remotely, so UiPath is the best way to minimize your on-premises footprint.
My team has utilized UiPath Academy, precisely the basic course, then the development course, and then the advanced certification. You have to start with the basic course that shows you how the platform works, then move on to the development course, and then the advanced course or certification.
What I like best about UiPath Academy courses is that you see several maintenance scenarios you don't get to observe daily. You'll see perfect examples of different scenarios in the videos plus the instructor has a good teaching style, so my team was able to understand the lessons easily.
I also found that UiPath has helped in significantly reducing the cost of digital transformation.
In terms of reducing human error, UiPath has helped decrease it by twelve to fifteen percent. Sometimes, humans working for five to ten hours become tired, while the robot can work twenty-four by seven without getting tired, complete the work on time, and ensure that all details it encodes are correct.
Because of UiPath, my organization doesn't need so many people, but you still need to manage the robot, monitor it, and ensure that reporting works fine. It's not like my team has to do another project after utilizing UiPath. Still, the solution requires managing routers, which now requires one person with UiPath versus ten people without UiPath, so that's one example of what the solution has helped reduce. UiPath helped free up about thirty percent of employee time.
I like the most recent update that was completed for UiPath because it helped solve the clustering case, and then the modern authentication is good.
What needs improvement?
What needs some improvement in UiPath is its Document Understanding functionality. It should be simplified because, right now, it's a little complicated to use, as you have to give it data or details, so in the future, I hope that could be improved.
For how long have I used the solution?
I have been using UiPath for more than four years now.
What do I think about the stability of the solution?
UiPath is a stable solution.
What do I think about the scalability of the solution?
Currently, we find UiPath scalable, but we still need to observe and monitor it for an extended period to check its scalability.
How are customer service and support?
We have not had any issues with UiPath technical support. They've helped us a lot and have provided a lot of input, and we are satisfied with how they've handled different types of issues.
Our rating for them would be seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I've used Blue Prism and Automation Anywhere.
In my organization, my team previously used Excel Automation, which means the team uses scripts and macros to automate tasks. However, there was a lot of limitation, while in UiPath, there was none, so my organization switched to UiPath.
How was the initial setup?
Deploying UiPath wasn't as complex. My organization has a lot of members who can access everything. There wasn't any issue with deploying the solution.
What was our ROI?
At the moment, I haven't seen ROI from UiPath, but maybe in the future, I will.
What's my experience with pricing, setup cost, and licensing?
I find UiPath a reasonably priced solution.
What other advice do I have?
My organization currently doesn't use UiPath to automate processes that deal with good causes, but there is a possibility in the future.
The organization I belong to has not implemented the AI functionality of UiPath in its automation program.
UiPath is currently deployed on-premises, but the team is considering moving it to the cloud.
Sometimes, the solution requires maintenance, specifically on the server side, as that runs 24/7, so you need to integrate and do some checks to maintain UiPath.
I recommend UiPath versus Blue Prism and Automation Anywhere. If you are using other platforms, I suggest moving to UiPath.
My rating for UiPath as a solution is eight out of ten.
My organization is not a UiPath customer. My organization is an integrator that creates the robots and recommends UiPath to businesses.
Helps scale operations, has built-in AI models, provides free tutorials, and has a helpful community
What is our primary use case?
We use UiPath for SAP automation, detecting document sections, web automation, and external applications.
We use both UiPath RPA and UiPath Document Understanding.
UiPath Document Understanding is for data extraction, while we use UiPath RPA for basic purposes and use .NET.
We also used UiPath once to automate processes dealing with good causes, particularly in Ecolab. The company dealt with floor cleaners and hand sanitizers for hospitals in the US, and at that time, the demand for sanitizers and floor cleaners was through the roof. It was so high that we had to automate processes using UiPath to fulfill the number of orders coming in, for instance, thirty thousand orders a day.
We use UiPath in multiple departments, such as HR, Procurement, and Manufacturing.
How has it helped my organization?
We were able to scale our automation and operations through UiPath, for example, up to thirty thousand orders a day, and the direct impact was that all hospitals could order whatever they needed from our company and get what they wanted.
UiPath also helped us send information, particularly the list of requirements to vendors, for example, the number of materials needed, the size of each material, etc., so we found UiPath useful.
What is most valuable?
One of the features of UiPath that we found good is Document Understanding. We also like using the prebuilt AI models in UiPath rather than creating our own AI models.
We also liked how UiPath enabled us to implement end-to-end automation.
The UiPath Community is very good. When UiPath started, there was no community and documentation, but then UiPath built its community and started giving all courses and training for free along with IT requirements. We found that very helpful, especially then, because other solutions, such as Blue Prism and Automation Anywhere, were not providing free tutorials. Only UiPath provided free tutorials; it was the first company to do that. It even gave practical use cases along with the required data and even built its own application and website, which was why we could automate, including learning about automation.
We found the UiPath Community very helpful because we get answers when we input some queries. We feel that it's always good to look in the UiPath Community to keep learning from the questions other users ask and even reply to questions by other users. If we want to dig deep and further understand how things work, we go to the UiPath Community, which we find good.
The UiPath Academy courses beneficial. I've even completed the advanced course there.
We started using the AI functionality in UiPath for our automation programs. As the solution comes with three built-in AI models, we like that we can directly use those current AI models rather than building custom models. We can plug and play the built-in AI models in UiPath, which helps make our development faster than last year's development speed.
We found that UiPath made digital transformation happen within our company. Digital transformation increased for us.
We also like that the solution helped reduce mistakes and freed up the time or hours of our workers, as seen on our dashboard, which helps keep track of the number of hours worked. UiPath helped in freeing up sixty percent of the workers' time.
What needs improvement?
An area for improvement I saw in UiPath is API integration, particularly with Microsoft. If you compare my experience with Power Automate in terms of integration, it is seamless, and you don't have to create trust with other applications. Integration via Power Automate is easy, more of dragging and dropping and then starting, which is still not the case with UiPath, so that should be improved.
For how long have I used the solution?
I've been working with UiPath for eight years now.
What do I think about the stability of the solution?
UiPath is a stable solution.
What do I think about the scalability of the solution?
Scalability-wise, I'd give UiPath a seven out of ten.
How are customer service and support?
I would rate the UiPath technical support as eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup for UiPath was a bit complex in 2017 because the documentation available at the time was not that great, but nowadays, setting it up may be fine.
What was our ROI?
We've seen ROI from UiPath in our organization.
What's my experience with pricing, setup cost, and licensing?
Whether UiPath has reasonable or expensive pricing depends on the scale of your organization. It could be a bit pricey for startups, but if you belong to at least a mid-level organization, then the pricing would be okay.
What other advice do I have?
I'm a customer of UiPath.
Whether building automation in UiPath would be easy or difficult depends on the application interface or the website. You first have to check if the application, interface, or UI is going to change over some time. If it won't, you must check whether the selectors are stable enough or if there are runtime changes. This is the initial check you must do to determine if it would be easy or challenging to build automation in UiPath.
In terms of UiPath minimizing the on-premise footprint, my company doesn't have anything on-premises except for SAP systems, so most of it is on the cloud and a portal.
I cannot exactly see currently if company costs were reduced or not by UiPath.
In terms of my organization's implementation strategy, the team started with one bot for development, which was the attended bot, and then scaled it into ten or twenty bots and also used bot operators for the implementation, and then after COVID, switched the automations to unattended.
The number of people required to deploy UiPath depends on the number of deployments your organization has.
UiPath requires some maintenance, but since my organization moved to the cloud, the maintenance part is only secondary and only involves updating the firmware, so there is no maintenance from our side.
Overall, UiPath is an eight out of ten for me.
My advice to others looking into implementing UiPath is to deploy it at a medium scale rather than deploying it at the start, as that would be a bit expensive.
Great user community and Academy classes with an overall reduction in human error
What is our primary use case?
I'm currently working as a solutions architect as well as the lead developer for UiPath. I have a vast number of use cases in various sectors and with SAP enterprise applications. I worked in the insurance sector and health sector, accomplishing different use cases.
I've used the solution in manufacturing in terms of procurement. We deal with a lot of products that come in and out and everything is being tagged in the SAP Enterprise application. We use UiPath RPA in order to close all the purchase orders that are already accomplished - and this needs to be done in SAP. UiPath is completely responsible for interacting with SAP applications in order to close purchase orders.
I have developed a process that handles around 500 to 600 invoices a day, purchase orders a day. I'm running through multiple bots simultaneously.
What is most valuable?
Whether it is easy or difficult to build automation completely depends upon the behavior of the applications and the complexity of the business process. That said, compared to many other tools, it is the most flexible, developer-friendly tool. We can build out automation more quickly and easily compared to the other tools.
We use UiPath to automate processes to deal with a good cause. However, since it is a commercial tool and enterprise tool, the company is always looking for some greater ROI. If we can gain ROI and help with a good cause, we will. It's possible.
UiPath allows us to implement end-to-end automation. This is important to us as operations and technology change. Since it's end-to-end, we can let people focus on more creative tasks. They can move away from repetitive work. Human energy can be placed into building and thinking and UiPath can automate away manual processes.
The user community is growing every day. It grows in value thanks to its flexibility. It provides a lot of features. You can discover how to build automation and look into orchestration. There's help with machine learning as well. The community enables a lot of users to get involved with UiPath. There are many open forums where a number of users share their thoughts. People can work on issues collectively and collaborate easily.
We have managed to minimize our on-premises footprint. We can use on-prem and cloud deployments which makes the solution much more flexible for our current technology needs.
We've leveraged the Academy courses. Compared to many other automation platforms or software development tools, UiPath provides a very good training portal where every beginner, user, or developer can log in and complete different courses. There are different certificates for security, orchestration, development, et cetera. We can find detailed training sessions and certification courses.
We use AI in our automation. We are still doing some research with our Central Acceptance team in terms of implementing artificial intelligence. However, we have not implemented it so far. We are in the research stage.
UiPath has helped speed up digital transformation. It plays a major role as part of the digital transformation within the organization and also saves a lot of money in the effort. It helps streamline many of the business processes inside the company.
It's reduced human error. I cannot say RPA is completely error-free, however, compared to humans, the results are highly error-free. Many of the complex business processes have far fewer errors. Thanks to UiPath we can handle tasks quickly while maintaining the configurations of the project.
UiPath has saved employee time. For example, usually, we will also be developing some of our agenda reports alongside our inventories. With UiPath, we assign each and every employee a robot to do some short tasks to help reduce the burden on the employee.
What needs improvement?
Currently, we have a lot of data extraction models in UiPath. Still, sometimes the data extraction model needs improvement. For example, extracting the data from various kinds of complex documents. Still, compared to the other automation tools, this works way better.
The solution needs to offer more integrations.
For how long have I used the solution?
I've used the solution for seven or more years.
What do I think about the stability of the solution?
We never have issues with UiPath's stability. While we have had issues with older versions, the tool continues to improve and it's in great shape now.
How are customer service and support?
We've contacted support about a few use cases. We only contact them sometimes and have meetings around feasibility. They listen to our problems and they come back with solutions, however, sometimes it takes time.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I've worked with various products, including Automation Anywhere, Python Automation Frameworks, and Hyland RPA. UiPath is the best. It's more flexible and ready for developers to jump into business processes rather than focusing on more technical aspects. The product setup is easier too.
How was the initial setup?
Depending on the client, deployments can be on-premises, cloud, or hybrid.
The setup is not complex compared to other tools. It's straightforward.
We typically have two to three people that help with the deployment process. However, for testing purposes, we have a huge team.
What about the implementation team?
I get a lot of help from different colleagues regarding different tools, however, with UiPath, the documentation is very good and the requirements are straightforward.
What's my experience with pricing, setup cost, and licensing?
I cannot say the solution is affordable. It is expensive compared to other tools. However, companies do not worry so much about this kind of thing. Before making a decision, business teams will always calculate the ROI.
What other advice do I have?
I'm a customer and end-user.
I'd rate the solution eight out of ten.
I'd advise people to try UiPath, depending on the size of the project and the business processes. It's important to calculate the expected ROI at the outset. Based on this calculation, you'll be able to gauge if it will be a product worth your time. If the volume of work is low, it may be better to go with an open-source option.