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UiPath Robot

UiPath Inc.

Reviews from AWS customer

31 AWS reviews

External reviews

308 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Stephon Thomas

Automates processes but needs to be easier to use

  • October 23, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution to automate our processes.

What is most valuable?

The tool's most valuable feature is its embedded activities.

What needs improvement?

UiPath needs to be easier to use.

For how long have I used the solution?

I have been using the product for two years.

What do I think about the stability of the solution?

I rate UiPath's stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the solution's scalability a nine out of ten.

How are customer service and support?

The tool's tech support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used Blue Prism before.

How was the initial setup?

The tool's deployment was easy.

What about the implementation team?

A consultant helped us with the tool's deployment.

What was our ROI?

We have seen ROI with UiPath's use.

What's my experience with pricing, setup cost, and licensing?

The tool's pricing is fairly reasonable.

What other advice do I have?

We wanted to minimize manual work so that our employees could utilize their time efficiently.

The solution has helped us save employees' time and money.

I rate the product a nine out of ten. You should utilize the training, practice exams, and all other information in UiPath.


    reviewer2298903

Fundamentally changed our organization's reporting and task-mining processes

  • October 23, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the product for contact center, HR, and airport operations.

What is most valuable?

The tool's most valuable feature is unattended robots.

What needs improvement?

UiPath's process mining needs to improve a lot. The generated reports are difficult to analyze by ordinary people. Task mining reports are also difficult.

For how long have I used the solution?

I have been using the solution for four years.

What do I think about the stability of the solution?

I rate UiPath's stability an eight out of ten.

What do I think about the scalability of the solution?

I rate the solution's scalability an eight out of ten.

How are customer service and support?

The support tickets don't get solved at times. We expect to support people with higher expertise when we open a ticket. However, we get less experienced individuals who waste our time.

How would you rate customer service and support?

Negative

How was the initial setup?

The solution's deployment was straightforward.

What about the implementation team?

Our partner helped us with the implementation.

What's my experience with pricing, setup cost, and licensing?

UiPath is too expensive.

Which other solutions did I evaluate?

I have evaluated Power Automate and Automation Anywhere. The main differences include easy implementation and development.

What other advice do I have?

The business objective that we tried to achieve with automation was enhanced productivity.

UiPath has fundamentally changed our organization's reporting and task-mining processes.

We use UiPath AI Center.

I rate the product an eight out of ten.


    Rajat-Jain

Questions on the user community forum are typically answered within minutes

  • October 23, 2023
  • Review provided by PeerSpot

What is our primary use case?

UiPath is a general automation tool that's useful in multiple cases, such as finance, HR, and cybersecurity. We have around 8,000 indirect users. Thousands see the reports generated by UiPath daily.

How has it helped my organization?

UiPath has helped my company to increase productivity, and it has financial implications. We can reduce the number of full-time employees we need, and existing FTEs can concentrate on more important work. It has reduced the time spent on repetitive tasks by about 30 percent. UiPath is particularly beneficial to employees who work night shifts. They don't need to wake up early to run the reports. It's automated, so they have the reports in their inboxes as soon as they wake up.

It gives us the power to scale up because we can process a greater volume of tasks by adding more bots, and we can accomplish things we could not do without adding staff.

UiPath reduces human error in terms of understanding what is written and changing it. It does not have the intelligence to think or manipulate the values that it sees, but it can change a value from x to y, reducing human error. It depends on the use case, but a bot is a lot less likely than a human to make errors when performing certain tasks, like converting a dollar amount to euros or pounds.

We have a hybrid environment with a small on-prem installation and AWS, but we plan to transition fully to the cloud by next year, so it has definitely decreased our on-prem footprint and the maintenance requirements from our side. We don't need to do as much stack maintenance on our physical infrastructure.

The UiPath Academy courses help the team to learn and understand what is going on. The great part is that it's free. With some products, you can only access the learning materials with an enterprise license. However, UiPath enables you to take the courses even if you are only using the community version.

We have experimented with UiPath's AI functions, but we have not used them in production. We are working with the solution's Document Understanding capabilities, and our AI team is creating a few use cases for us.

What is most valuable?

The most valuable feature is the UiPath Community, where developers can share and collaborate. We realize a lot of value and utility from developers coming together. That's a significant advantage UiPath has over its competitors. It has helped us understand what other people are doing and contribute to the community. Aside from that, the UI automation is pretty good with respect to error handling and other stuff.

The UiPath user community is pretty engaged. You rarely see this level of engagement on other platforms. There are thousands of questions, and when you post a new one, you can usually get an answer within five minutes. That shows how engaged the community is. You can also get a fast response from the company itself. They connect with their users through regular seminars and events like mini-hackathons and demos.

Building automations in UiPath is simple. It's a safe, low-code platform. The drag-and-drop workflows make it accessible to non-technical people, and it's becoming even easier with the advent of generative AI. You can just type whatever you want to create, and it can do it for you.

We have been developing some processes that can help with climate issues. UiPath can help us track our carbon emissions. We have various portals where we report our progress on our climate goals, and we can gather the data using UiPath quickly and provide timely updates to the government.

With UiPath, we can implement end-to-end automation involving integration with multiple products. We can add chatbots in the front and process mining or data mining. Through process mining, we can automate use cases as we get them. This capability was not available earlier. We can analyze the bots and derive insights from UiPath, which makes it end-to-end.

What needs improvement?

UiPath should make more of its advanced capabilities available to non-technical users through additional low-code features. They should also enhance their AI features and make more machine learning models available out of the box through the UiPath store.

For how long have I used the solution?

I started using UiPath in 2016 when I was with a different company.

What do I think about the stability of the solution?

UiPath is a stable product, but there are still some areas where it could improve.

What do I think about the scalability of the solution?

The scalability depends on the design of the board. If I follow single designs, there might not be a possibility to scale it. But if I follow a design where I have Master, the pro producer, and consumer problem where I have some bots that are just collecting the information and some parts just processing that information. That way it can be scaled, but that will be dependent on the design of the problem.

How are customer service and support?

I rate UiPath support nine out of 10. The turnaround time is typically a day. We might get a callback the next day if it's something more complex, but the ticket is usually closed within two days.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have previously used Automation Anywhere but not at my current company. A lot of people use Automation Anywhere. However, it's more of a closed ecosystem, so you don't have access to the creativity of other developers. With UiPath, developers can publish their processes to be reused by others. That is not available in Automation Anywhere. It's like the Android store where I can publish my app in the store, and people can use it whether it is monitored or not.

How was the initial setup?

Our deployment took around four to six months. The initial deployment was simple, but it took some time to set up the architecture. We needed to get approval from our cloud team to set UiPath up and integrate it. Around five to seven people were involved. The solution is deployed across multiple locations and departments.

We have to perform some maintenance on the software that UiPath is automating. When we build a database, we need to archive it so that we don't exceed the requirements. We have to delete logs regularly, and the machines require software updates. It isn't specific to UiPath.

What was our ROI?

We've seen a significant return on our investment. For example, when we needed to do a lot of data migration because we were transitioning to a new platform, we previously had to hire outsourced contractors to do that manually.

This cost a lot of money and involved some data security risks because we had to share access with them. They would need to migrate the data manually using some tool, but we can now do that internally with UiPath. No one is looking at our data, and it can be done fast.

What's my experience with pricing, setup cost, and licensing?

UiPath is on the higher side compared to Microsoft Power Automate and Automation Anywhere.

What other advice do I have?

I rate UiPath eight out of 10. If you are considering UiPath, you should think about whether you have strong use cases that can't be handled by a competing solution. For small use cases, your needs might be better met by another tool that is native to your environment.


    Ryne Heck

Works for tracking purposes and comes with features like attended and unattended robots

  • October 21, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use UiPath primarily for tracking purposes. We are a logistics provider and have external portals and websites. The tool aggregates information from these systems to our core application.

What is most valuable?

We leverage the whole platform. The tool's most valuable features are unattended and attended robots.

What needs improvement?

We have to change our account representative every year, which is frustrating. We have to re-explain our business every year.

For how long have I used the solution?

I have been using the product since 2020.

What do I think about the stability of the solution?

UiPath is stable.

What do I think about the scalability of the solution?

The product is scalable.

How are customer service and support?

Support becomes frustrating when the team asks about the cloud and organizational details.

How would you rate customer service and support?

Positive

How was the initial setup?

Our implementation strategy involved choosing a small use case first, improving the value, and accelerating.

What about the implementation team?

Two to three partners helped us with the implementation.

What was our ROI?

The product is worth its money. We have seen an ROI of 274 percent.

What's my experience with pricing, setup cost, and licensing?

UiPath is not cheap.

Which other solutions did I evaluate?

We evaluated Automation Anywhere and Blue Prism. We chose UiPath because I was familiar with it, and the local representative didn't have a sales pitch tone.

What other advice do I have?

There is a gap in the marketplace for tracking specialized services. UiPath was the only way to achieve it quickly.

AI-powered automation has fundamentally changed our organization. We have repurposed the hundreds of headcounts and enabled them to focus on more meaningful work.

UiPath AI Center has grown and evolved from what it was. We are looking at more opportunities since the person who managed it has left the company.

We are still trying to figure out AI's use in our operations. It brings in efficiency, but we are in the process of validating it.

AI use has sped up our time to about 256,000 hours a year.

We have only started to use process mining.


    Maaz Ahmed

The biggest benefits are fast implementation and the ability to run unattended bots

  • October 20, 2023
  • Review provided by PeerSpot

What is our primary use case?

I develop RPA processes at a financial services company. We use UiPath for tasks like data entry, image processing, and reporting.

How has it helped my organization?

The biggest benefits of UiPath are fast implementation and the ability to run unattended bots. When they implemented UiPath, my manager was kind of shocked.

We could run a process to extract every file from the portal each employee needs, which saves almost two hours per employee daily. You could see the benefits immediately. The hardest part of RPA is often convincing management that the expense is justified. The company can hire fewer employees because it's automating repetitive tasks. However, some of that savings is offset by the cost of licenses and hiring developers.

I completed the UiPath Academy course, but I haven't received a certification. It helped me to understand how to implement UiPath processes. The main benefit is that it contains complete information about the tool. I know enough about using UiPath that I don't need to search the knowledge base when I get a new requirement.

Another advantage of implementing robotic process automation is that you can greatly reduce human errors. The RPA process almost never makes mistakes. It increases productivity and frees up employee time. For example, we have a guy who is responsible for creating memos for the checks. It involves 200 checks, but he was reassigned to something else, and now all those checks have been automated. The organization saved the equivalent of about 60 FTEs.

What is most valuable?

The most valuable feature is image processing. It's something I use daily when I need to do some work on a VM remotely. Image processing enables me to locate the connectors and click to perform my job or task. It's easier for me to develop a process using UiPath compared to Power Automate.

UiPath enables us to set up end-to-end processes. For example, I have a process for taxes that gets a statement from the bank, checks incoming and outgoing transactions, calculates the withholding and exemptions, and files it on the income tax site. If I get stuck when I'm working on any process, I can easily ask the UiPath Community forum, and the public can respond to it.

What needs improvement?

UiPath's OCR features could be improved. It has to do complex OCR captures with UiPath. I would also like improvements in the dashboard for executing processes.

For how long have I used the solution?

I have used UiPath for a year and a half.

What do I think about the stability of the solution?

UiPath is stable, but you need to adjust the process when a web application changes its interface.

What do I think about the scalability of the solution?

UiPath is quite scalable, in my experience. We have a large environment and 150-160 processes.

How are customer service and support?

I rate UiPath technical support nine out of 10. They're always on our level when we contact them about any errors or limitations we face. They respond consistently, and they're available when we need a meeting to discuss something.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have also worked with Power Automate. UiPath is more flexible and dynamic, whereas Power Automate is a little harder to handle.

How was the initial setup?

The initial installation is straightforward. You install the UiPath enterprise license and apply the license key after completing the task. For unattended bots, you need to deploy the Orchestrator on-premises, which is somewhat complicated, but the overall experience is straightforward.

When we implement it on-premises, we need to take some steps for security. We have to configure some ports and connect all the PCs, but everything is under the control of an enterprise security security solution. During the initial installation, we needed five people, but once it's deployed, a single person can administer the platform.

What's my experience with pricing, setup cost, and licensing?

The pricing depends on whether you're running attended or unattended bots. Unattended processes cost a lot more, and you have to pay cloud costs, too. It's costly. The licensing for the tenant dashboard, developer's toolkit, etc. was reasonable, but unattended bots are quite expensive.

What other advice do I have?

I rate UiPath nine out of 10. I suggest new users study the knowledge base on the UiPath website. Many people get information from YouTube or another source that doesn't cover all the steps of this tool. However, if you study using UiPath Academy, you can gain complete knowledge of the tool.


    Robert Wanjohi

Efficient and frees up employee time with helpful technical support on offer

  • October 18, 2023
  • Review provided by PeerSpot

What is our primary use case?

Our company deals with data analysis and we use the RPA to help with various functions related to data analysis and to keep our operations moving 24/7.

How has it helped my organization?

Since we've automated, we've received great results in improved performance and helped increase productivity. Our business has expanded and the solution has made customer service faster. We're also able to respond to various suppliers and stakeholders more efficiently. Whatever they require they can get in just the click of a button.

The biggest benefit so far has been the upward trajectory of our productivity. Our teams have become more efficient and productive.

We're also saving on staff and allowing staff to work more remotely.

What is most valuable?

It's very easy to deploy and we can use it without any problems. It's easy to learn. We have various staff members using the product. It's easy to troubleshoot if you run into issues. The support team is very efficient.

It's just easy. It streamlines our activities very well. Before acquiring it, we had issues with data loss and record keeping. Now, it automates everything. It's efficient for tracking and acquiring whatever data you are using.

It took us less than a month to automate everything. From there, it's picked up very well and has been super stable. there's no buffering. We have no problems.

We use it for a diverse group of people who come from different departments. It can be used in customer service, bookkeeping, HR, et cetera. It works across diverse projects and staff.

The automation saves time on various tasks. It used to be handled by a human workforce that had to handle repetitive or cumbersome tasks. Now, it can be done efficiently without even using humans. Now, we can run 24 hours a day. Even when shifts are over, the robots keep working.

We can enable end-to-end automation. It's enabled now. We're even thinking of implementing it further and acquiring more products. We want to use it as the core of our automation. We do have processes that are almost end-to-end. Three-quarters of them are almost fully automated. For example, ticketing. How we attend to our customers is very extensively automated using UiPath.

The user community is very efficient. They help us a lot. We can exchange notes. For example, we've used the community to figure out how to implement benchmarking in our company. We get very efficient notes on how to improve our systems.

It's helped minimize our on-premises footprint. It's on the cloud. For example, we can have more staff working remotely. When we had our entire team in the office, our production cost was very high. However, now that we've allowed remote work, we've saved money and found more efficiency.

Some of our staff have used our Academy courses. Some staff that are not so tech-savvy have taken advantage of the courses. It's improved the general knowledge of the platform and has made onboarding more efficient so that other users can learn more about how to benefit from this platform.

It's helped us with digital transformation. It's helped us move away from manual processes and away from analog systems. We're working to be more digitally efficient.

It has helped free up employee time. They are now able to engage in other activities within the company. It's enabled them to complete their work and assigned responsibilities on time. It's likely freed up employee time by 50% to 60%.

From a value perspective, we have seen cost savings. Tasks that have traditionally taken a week take far less time. It helps save money on the organization's part as it all takes less time. We might have seen a cost saving on tasks of 42% to 50%.

What needs improvement?

It would be nice to have physical support, where UiPath can come to companies and do frequent visits for troubleshooting. It takes a while to respond back and forth when there's an issue.

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

The solution is stable unless we have a network problem or connectivity issues.

What do I think about the scalability of the solution?

We use it across the organization, and within different departments. We have 500 users, and 12 people using the solution on a daily basis.

The scalability is good. It's easy to scale up.

How are customer service and support?

Support is very friendly. They are amazing people. The time it takes to respond might be a day. When they do reach out they are super-efficient.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

We are working with the latest version of the solution.

From what I understand for IT, who deployed it, it's not hard to maintain the solution.

What about the implementation team?

Our IT dealt with the vendor during the initial setup.

What was our ROI?

We have witnessed an ROI since the production costs have gone down while the productivity has risen overall. Everything across operations is streamlined and staff are working more efficiently.

What's my experience with pricing, setup cost, and licensing?

For small users and startups, the price is a bit high. However, it does give good value for money. For established organizations, it's reasonable.

Which other solutions did I evaluate?

We did evaluate other solutions, however, we found UiPath very popular and heard good things from people who used it.

What other advice do I have?

We are not currently using the tools' AI functionality. We're just considering adopting it. We're not there yet.

I'd recommend the solution. It helps you realize your automation journey. It's good to get some training or some general knowledge about the product so that you can use it without delay.

I would rate the solution nine out of ten. It's one of the most popular options on the market. It's adaptable across departments, from product to service, to finance - everything. It can be used across the board.


    Farooq Subhani

Our organization needs fewer human resources, saving costs

  • October 18, 2023
  • Review provided by PeerSpot

What is our primary use case?

The way I'm using UiPath is to create workflows related to financial services. I work for a company called Cedar Financial here in Pakistan. The workflows are related to our data statements, clients' financial documents, and the like. It mostly involves Document Understanding and creating workflows to generate reports. My use cases are restricted to UiPath Studio, where I use the Activities to create workflows and automate some of my clients' work.

How has it helped my organization?

It's very cool to be able to create automations and reduce human effort. It really is a valuable and great tool to be working with. It has improved things immensely because our organization needs fewer human resources. In one department, 40 percent of the time has been freed up for other tasks. The work the bots do is more efficient and reliable. UiPath has reduced human error, which has had great effects: better results and better revenue. It has saved us about 40 percent of our costs.

Another important benefit is that UiPath enables you to implement end-to-end automation. Humans don't have to do repetitive, boring tasks.

What is most valuable?

The most valuable feature is its screen recording capability, where you tell it what the workflow should do, and it then automatically creates Activities for you.

It's easy to build automations with UiPath help. I have also been a Python developer, and there you need to do hard coding to create an automation. But when you're dealing with UiPath Studio, you have all the modules. You just need to know what to do and which Activities you can use. You get everything right, and the automation is ready for you. You don't need to do hard coding.

And UiPath's user community has been great for me. Every time I'm stuck somewhere, there's always a forum to ask questions and share my knowledge as well. There have been a few main developers, like Michael Jensen and a few others, whom I follow and really admire their work.

What needs improvement?

They need to keep fixing the bugs and improving the tool. For example, if an Excel file is running and I'm doing an automation on that Excel file, it doesn't complete. There are some bugs, and fixes and improvements are required.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

It's scalable.

Which solution did I use previously and why did I switch?

Previously, I used Python and its multiple libraries and frameworks to do automation with Selenium and Beautiful Soup. We switched to UiPath because you don't need to do hard coding with it. You have more functionality. You just need to know what to do and keep on importing those activities. Create the workflow, and the automation is almost done.

What was our ROI?

UiPath is always a good investment.

Which other solutions did I evaluate?

I have tried Microsoft Power Automate, but UiPath has a lot of Activities and is easy to use.

What other advice do I have?

The UiPath Academy is where everyone starts. I started there and took courses such as the RPA Developer Foundation course, and I still take courses from the Academy. It's very beneficial.

When you have RPA developers, they sometimes require IT support. The application team is also important in this.

The time it takes to implement a solution with UiPath depends on the problem and the workflow. Some might take 30 days, while others might take just one day. It does require some maintenance at times. There may be updates, or an error might appear. We have to provide support as well.

From a company point of view, it didn't take long to identify how beneficial UiPath could be. Every industry these days needs automation tools. If an employee generates the same report every single day, we can build a robot to do that.

It's a good and handy tool to use. Try it, and it will help you greatly boost your business. And your employees will be happy as well when their time is saved. Go for it.


    Raheel Irshad Khan

Helps save time, is user-friendly, and reduces human error

  • October 12, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for robotic process automation. We use it across the value chain for our business. We've used it in accounts, including cash management, and in HR for management tasks and IT for password resetting.

How has it helped my organization?

The automation has been quite useful. It's been helpful in our journey towards transformation.

What is most valuable?

I've used this solution for a while and I utilize the whole tool and get a lot of benefits out of it.

It helps save time. We've had efforts that would take more than four hours a day, yet, when done through UiPath, it takes less than a minute.

The useability is very good - even for non-technical people. I'm an accountant by education and now I'm also an automation expert by profession. Its interface is user-friendly to those of us who are non-technical.

Anyone who wants to automate any task that is rule-based and repetitive can do it through UiPath.

We can use the solution for automation emails or notifications.

It enables end-to-end automation. We developed a use case where people from different business units have large amounts of data, Excel files, we've made it so that we can combine it and enter it into the ERP system. Everything can be checked via the rule book and can create the report and send back the information to the customer. It simplifies the data and organizes and compiles it for them. Users have gotten the benefit of five FTEs by using UiPath. It saved many man-hours.

I haven't used the UiPath Community too much. I often Google questions to find answers. It is a good place to go for development work, though.

It reduces our footprint. We historically did have many items on-prem. I like it on-prem and on the desktop.

It can reduce the cost of digital transformation. Where processes can have faster response times, UiPath helps with efficiency. However, if the response time of the application is slow, and we need to provide workarounds, it isn't helpful in that it hasn't efficiently helped us save time.

UiPath reduces human error by 100%. Whatever you give to the robot, it will do it correctly. That said, it needs to be programmed correctly - if it's programmed wrong, it will do it 100% wrong. If it's programmed right, it does it 100% right.

It's freed up human time. It's not well-utilized in that sense. It should be available to everyone so that they can find ways to save time by creating their own automation according to what they need.

What needs improvement?

There are a few shortcomings. For example, even in their latest version, there are still older features even though they've introduced new ones in parallel. They should do something where they update the solution and then close off the older version after a year or something like that. That might help with standardization.

Sometimes it is very useful for automation. However, sometimes it is really, really frustrating when it is unable to manage the more dynamic items. When an element is stable, it's great. When it comes to changes to IDs or the dynamics of the website, it lets us down in front of our customers. It needs to be better at handling volumes of data.

Automation on the cloud has had issues. It can be slower.

The Academy classes could be improved. There should be a portal for use cases. There should be more business examples.

They should offer different licensing tiers, especially for daily individual users.

For how long have I used the solution?

I've been using the solution since 2016, more than five years.

What do I think about the stability of the solution?

It is a stable product. There were some issues while interacting with different applications. For example, with Microsoft, we have issues with One Drive. When UiPath is working on a file, it cannot quickly get to the file. We need to move the file to a local drive before processing the data. Microsoft applications seem to give it trouble.

What do I think about the scalability of the solution?

We have multinational business units. Company-wide, maybe 500 people are using it. Where I am, there may be a team of ten people working with it and 50 to 60 automations. The solution is in multiple locations and departments.

The solution is scalable. It depends on how an organization wants to utilize it.

How are customer service and support?

Technical support is very flexible, however, they do not respond quickly. Sometimes they just tell us "this is how it works" and we have to try to explain our framework.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have also tried Blue Prism. I didn't work with it much; I just studied it theoretically.

I also tried to work with Power Automate. Initially, it wasn't very good, however, later, it began to echo the style and functionality of UiPath.

UiPath is easy to use and easy to get started with.

How was the initial setup?

The deployment was a long journey. I was one of the first people in Pakistan to use it. Now, once you get a license, you can deploy it in two weeks. However, it depends on the complexity of the processes in terms of deploying automation.

We have around ten people maintaining the solution. It requires a lot of maintenance. If anything needs to be changed in the target application, it needs to be incorporated into the robot.

What was our ROI?

Someone told us you do need three to five years before you get an ROI. However, in our first year, we were able to save more than 8,000 hours.

What's my experience with pricing, setup cost, and licensing?

The solution is on the expensive side.

There should be standardized packages. If an organization already has a license with UiPath, UiPath should offer special licenses to each employee so that each employee has their own UiPath automation capabilities for each of their individual tasks.

There should be regional packages and costs. Different regions cannot necessarily afford UiPath. What is affordable in Europe may not be affordable somewhere else.

What other advice do I have?

We're a UiPath customer. We serve internal customers with robots.

We do not use the UiPath AI functionality, however, we are on a journey towards building our own internal solution.

I'd like to see UiPath cut the cost of their license. For end-to-end automation, for developers, I understand why it needs to be expensive, however, for day-to-day users, it should be cheap.

I'd recommend the solution to new users.

I'd rate the solution eight out of ten. It's still the best out of all related products.


    reviewer2291880

Effective for building automations with a helpful community and useful Academy courses

  • October 10, 2023
  • Review from a verified AWS customer

What is our primary use case?

We are primarily using the solution to automate manual processes for users. The solution helps reduce their efforts. We connect it to databases and do web automation.

How has it helped my organization?

The solution has helped us to reduce costs and lessened manual effort. We've been able to cut back on employee costs by reducing human interventions. 

What is most valuable?

The automation is very good. I like that I can connect various databases and our framework templates. It is effective for building automation.

The orchestrator functionality is good.

We've found the solution offers good cost savings. It reduces the need for human effort. It can cut down the costs of an entire unit via automation. Automating the process has been quite effective. When humans are involved, it sometimes can take days and now we can get those tasks down to a few minutes. By reducing the time it takes to resolve problems, our customers are happier. 

It has helped us implement end-to-end automation. It's very important for us. It really helps us in the current market and will help us save on future costs.

We have user forums if we have any issues. We can always post questions there. We also have a Community Enterprise Edition that helps practice and gain certifications. It helps us to gain experience with UiPath.

It can do whatever a human can do and mimic their actions.

I've used the Academy classes. There are UiPath docs, and you can go through the material, however, the courses are helpful for learning. We can go through tutorials to learn how to build a use case or sequence by ourselves. It gives us use cases to build on our own. It's really helpful that we can go ahead and mimic their steps and create our own work.

The solution reduces the cost of digital transformation. Even if the processes are complex, we can manage it. Once we understand a process, and we are able to build something end-to-end, it helps digitize processes, which translates to benefits and cost savings. 

We've been able to reduce human error. My process is very complex. Even an expert may not be able to do the process I am automating. I'm talking about 100 to 200 steps. That's a lot of places to introduce human error if you don't have automation. 

It's freed up human time.

UiPath has helped save costs. The clients have been happy with the results. 

What needs improvement?

The issue we have is around security and internal policies. If I want to update a queue item to the orchestrator, not only from UiPath but from Javascript, I can only use an item from UiPath. It's restrictive, based on our company guidelines. 

If there is any change in the selector in any application, we have to make changes accordingly in the code. Then we have to redeploy it again. It's one of the challenges we have. We cannot automatically change the selectors in the bot. 

My client has very old and complex applications. Getting that sorted for the bot can be very difficult at first. There may be a few extra steps in production.

I do need to check continuously for messages in Slack to work through processes. I have to run my bot every minute. There is some complexity with automating my bot through UiPath. I'm not sure if UiPath completely supports Slack automation. I've seen tutorials that show you can automate in Slack, however, I've had some real problems with the process. 

What do I think about the stability of the solution?

The stability of UiPath is very good. However, to build a bot requires us to go through many phases. Bot development is easy, however, getting access to applications can slow the process down.

What do I think about the scalability of the solution?

We're using the solution around the globe. We are using the solution in different areas in India and we have many teams using UiPath. 

The scalability of UiPath is very good. I'd rate it nine out of ten. 

How are customer service and support?

Technical support has good knowledge of what's happening. Whoever supports the bots, however, needs to have good knowledge. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not previously use a different solution. UiPath was something my client wanted. 

How was the initial setup?

The implementation was easy. Once we connect our bot to the orchestrator, it's very easy to publish to the orchestrator and move it. 

We deploy our code in a remote VM. Due to the license issues, we cannot have UiPath installed in the VM, where we deploy our bots. We have to do it via the orchestrator. There may be licensing issues that make it difficult to deploy UiPath to virtual machines. If we have any issues, debugging is difficult. 

We do have templates related to the company and use those to build automation. 

There is maintenance required while using the solution. Once you commit your code, the maintenance is pretty easy. We upload our code to the orchestrator. Beyond that, we may need to handle updates of UiPath. 

What about the implementation team?

We did use a third party to get some credentials. Everything else was handled in-house. 

What was our ROI?

We have seen an ROI in the form of reducing employee costs. 

What's my experience with pricing, setup cost, and licensing?

I don't deal with the costs. The company is handling the licensing. 

Which other solutions did I evaluate?

I did not evaluate other options before using UiPath.

What other advice do I have?

I have not yet used UiPath's AI functionality. 

I'd rate the solution nine out of ten. 

I would advise others to make sure they learn the solution and gather knowledge in order to understand how to start before jumping into real use cases. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Muhammad_Uzair

Good automation tool that helps reduce labor cost and increase efficiencies

  • October 05, 2023
  • Review provided by PeerSpot

What is our primary use case?

I've been making some accelerators using it. Each Customer Relationship Management page in the telecom industry has a similar kind of structure, so things do not change a lot. I'm creating an accelerator that can log into a CRM and quickly perform specific tasks as per requirements. For example, the robot will log on to a CRM page, will add updated user information, and check the details of user requests. Another case could be creating specified user service requests and monitoring their status for service efficiency.

How has it helped my organization?

We're automating a bunch of processes in the telecommunication industry. We’re implementing RPA solutions in the biggest telecommunications company in my country. Our main focus was to increase the return on investment. What we tried to do was reduce the time, reduce the manual labor costs and errors, and increase efficiency.

The big picture is to work towards reducing labor costs and creating solutions that are required to enhance your efficiency. This also streamlines process workflows when handling robot exceptions.

What is most valuable?

The drag-and-drop features and the activities that are pre-made are useful. It's a big plus for UiPath. Whenever I use it, I can do all kinds of work with it and it's really easy. For example, if you have to store data in a dictionary or make a list, there are all kinds of ways to do it. You can do almost anything using UiPath.

The community is very good. I get 90% of my questions answered there.

There’s a good level of maturity in the UiPath framework. Once you get hands-on experience with it and once you are a little bit familiar with it, it becomes really interesting to make automation.

Another thing to add would be queues. It gives you the power to assign multiple bots to any item in the queue and you can monitor the activities and status in the queue.

UiPath enables us to implement end-to-end automation. Once you have hands-on experience with it, you don't even have to think about the steps. There are hundreds of activities to help you to carry out any solution. It enables you to perform endpoint processes really efficiently.

When you compare the solution to other automation companies, like Automation Anywhere or Microsoft Power Automate, UiPath has the biggest community, and that really helps you a lot. Whatever questions we have will get answered due to the extremely helpful and active community. You get answers pretty quickly as well. Most questions I have are already addressed there. It adds a lot of value to UiPath and plays a major role in our success.

I have done a few UiPath Academy courses. I have not gotten certifications, however, UiPath has advanced certifications and material on the website that lays out those certifications. They have a lot of tutorials to let you get deep into the product.

It's helped speed up our digital transformation. Our main focus has been on automation and increasing efficiencies while reducing errors and costs. Automation helps significantly reduce human error.

What needs improvement?

The ease of building automation using UiPath is appreciable. In the beginning, it was a bit difficult as you have to know about C# and VB Script. I come from a Python background. If you are making a list, for example, in Python, it’s very simple. There isn’t that much complexity. If you're doing list manipulation and dictionary manipulation, you have all kinds of data structures. However, when it comes to UiPath, it is not as simple since you have to be very certain about what you're writing.

There are some things missing in UiPath. There used to be an activity where you could just add an item. This activity is now gone. Some of the things in UiPath are changing. This is a bit difficult due to the fact that, if a beginner is trying to add something to a dictionary, they'll have to look through the community's communications and then they might figure out that the old ways are gone. But that is not always the case, there have been better and newly modified activities like ones that help choose selectors for UI Automation.

UiPath is not that fast. They do have an option to increase the speed of processes. You can increase their speed in the settings. However, whenever you do that, the chances of it curbing the flow at some point is higher.

For how long have I used the solution?

I've been using it for the last three months. I jumped into this field of automation about six months ago. I have explored Power Automate, Robocorp, and Automation Anywhere during this time. UiPath, however, has been a good experience so far.

What do I think about the stability of the solution?

The stability is okay and chances of bottlenecking are not much. Occasionally there are some errors and the robots do crash but overall that is not an issue.

What do I think about the scalability of the solution?

It's a mature product; it can scale well. It's pretty sophisticated so you can get a lot of scalability in the automation process.

How are customer service and support?

I have not contacted technical support. I'm a beginner, and usually, I turn to the UiPath community forums. Many problems are answered right in the community itself.

Which solution did I use previously and why did I switch?

I was using Autosphere before UiPath. I've also used Automation Anywhere and Robocorp. UiPath is for developers and business users. UiPath is far superior to Automation Anywhere, however, when it comes to speed, I feel that Autosphere and Robocorp are faster than UiPath.

How was the initial setup?

I was not involved in the initial deployment.

They do give a bit of support with processes. However, after a few months, the solution does require some maintenance. We also supply support and our clients hardly need it anymore.

What's my experience with pricing, setup cost, and licensing?

The cost used to be fine, however, Microsoft has reduced its costs significantly and that's going to be a challenge for UiPath. In comparison to other automation products, UiPath is reasonable.

What other advice do I have?

I'm an end-user and an administrator.

I'm not using the AI functionality apart from OCR-related solutions. However, there is a huge market for it.

I would rate the solution nine out of ten. This solution offers a lot. It's a good product to try.