The solution is used to automate internal operations. We had industrial and equity-based financial clients.
Appian Platform
AppianExternal reviews
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A true low code platform
What do you like best about the product?
Low code, modular design, quick to adapt, Lots of support, citizen development, AI, RPA, perfect for workflow and case solutions.
What do you dislike about the product?
Some enhancements still required, example no native support for Kafka, DAST scans, data segregation.
What problems is the product solving and how is that benefiting you?
Modernization of business processes & centralized rules implementation.
Great Product, weird license model
What do you like best about the product?
Appian, the platform, is a great product. It's incredibly extendable and configurable, and easy to tailor to your customers needs. The recent releases have greatly improved Appians capability, and I look forward to what they're going to release next. The recent focus on product sales (as in, selling from a pre built Appian app, as opposed to selling a scratch build) makes it easier to hook new clients with impressive interfaces and capabilities with less effort on the dev team.
What do you dislike about the product?
I cannot explain their licensing cost in a easy and succinct way. It's cost per user, unless it's not. It's X price, unless you want to use the new app they're marketing. In addition, it can be difficult to develop and test custom plugins and components. While that is a rarer use case, it can still come up. I also wish Appian made more product/app tools available to partners, like the solutions hub.
What problems is the product solving and how is that benefiting you?
Appian's low code platform makes it easy to take a customer's vision and make it reality. Or, at least as close as we can reasonably get. It allows for rapid iteration with a relatively light team of developers.
APPIAN is great but takes some time to get used too.
What do you like best about the product?
The documentation is really good and the APPIAN community is awesome and always willing to help. The application is easy to use and provides documentation inside the application itself. The deployment tool makes implementation easy.
What do you dislike about the product?
No formal source control like GIT this causes some delays in development when working in larger teams.
What problems is the product solving and how is that benefiting you?
We were looking at replacing an old application that is essential to our day to day and wanted something that allows for agile developlment and looks modern.
My experience with Appian
What do you like best about the product?
It allows you to build very customizable, secure, polished apps with very few developers incredibly quickly. Easy integrations, many out of the box features.
What do you dislike about the product?
Sometimes the components are a bit limiting -- so you have to get creative if there is something appian doesn't offer out of the box
What problems is the product solving and how is that benefiting you?
Appian is able to quickly setup web apps and offers a large base of support for developers to deliver great products.
Flexible, improves operational efficiency, and reduces the time taken to complete processes
What is our primary use case?
How has it helped my organization?
The product improved our operational efficiency. The deployment takes one or two weeks. The rollout takes two to three weeks.
What is most valuable?
The solution’s turnaround time for development is better compared to other tools. The solution enables fast development. The traceability of the processor is good. There is much more governance and regulations on the processers. The tool reduces the time of the processes by 30% to 40%. The solution’s low-code aspect has greatly impacted the development and deployment speed.
One of the major reasons we are using the product is that we can reuse the modules. The developers can reuse all the modules. It enables us to make subsequent developments in less time. The prebuilt modules can be deployed within two to three weeks. The tool is very flexible. Compared to other platforms, the Appian product team was agile in quickly customizing things for us.
What needs improvement?
It is difficult to set up the on-premise version.
For how long have I used the solution?
I used the solution for more than three years.
What do I think about the stability of the solution?
The solution is very stable. I've never faced any downtime. The response time is also great.
What do I think about the scalability of the solution?
It is easy to scale up the product for a large number of users. We can scale up to 100 users within 20 to 30 minutes. I rate the scalability a nine out of ten. Our customers are enterprise businesses.
How are customer service and support?
The technical support is not excellent, but it is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of the cloud version is quite easy. I rate the ease of setup of the cloud tool a nine out of ten. It is difficult to set up the on-premise version. I rate the ease of setup of the on-premise tool a five or six out of ten.
What's my experience with pricing, setup cost, and licensing?
The tool is quite costly. It's not affordable to the general public and most companies. People would prefer a low-cost version that comes with reduced functionalities. The solution would be more accessible to the users if the vendor provided it at half the cost. I rate the pricing eight and a half out of ten. The price is quite high.
What other advice do I have?
I haven't faced challenges with new implementations. If an organization has a long-term goal of automation and wants to explore automation, Appian is a good choice. The product is quick, agile, and very robust. It provides everything we need. It's not like the other platforms where we have to buy multiple things on top of the actual product. It is a holistic automation tool. Overall, I rate the solution a nine out of ten.
Creating user interfaces is highly productive when these interfaces are integrated with the original database
What is our primary use case?
Appian is a platform that focuses on human-centric workflows around processes. It facilitates requests for policies or incidents involving groups of people. The application manages the workflow between individuals to negotiate and confirm these policies.
How has it helped my organization?
Appian is managed and upgraded regularly.
What is most valuable?
The most productive aspect of Appian lies in its ability to develop interfaces, particularly user interfaces. Creating user interfaces is highly productive when these interfaces are integrated with the original database. In such cases, using record types proves to be a very efficient method of handling data. The synergy between interfaces and record types enhances productivity.
What needs improvement?
The case management studio is still immature, but it looks very nice. However, the VPN should be improved. The case management system needs improvement, but it has some promising features. Appian has the commitment to continuous improvement. With each new release, they enhance the platform for all users.Currently, making changes requires too much backend development work. They're working on streamlining this process, particularly with VPN integration. As it stands, storing everything in memory doesn't effectively handle large datasets. Transitioning VPN processes to a more traditional database approach would greatly improve scalability and usability in real-world scenarios
When the sentences are too long, they become difficult to manage. The scalability is low, when they become complex. The integrations are fine. There are some minor errors and details, but it does a great job in explaining errors within Appian. Internally, there is much information to help you understand what's going on, but not always. Sometimes, it's difficult to know what's happening, but these instances are rare.
Architecturally, there is an issue with Appian that it tends to put all the applications in the same infrastructure. Big customers resort to having several installations of Appian to deploy different applications in different infrastructures. They face the problem of managing assignments. Appian should make it easy to deploy different applications in separate infrastructures. Additionally, there needs to be a way to unify them because without using VPN, users are left without a unified inbox. Applications can't use the VPN and have to resort to their own solutions to show users their work, leading to inconsistency. Since each application is different, it becomes crucial to have a centralized point where users can find their work. Even if the applications are split into different installations, there needs to be a single way for users to find all their work.
For how long have I used the solution?
I have been using Appian for two to three years. We are the using V24 of the solution.
What do I think about the stability of the solution?
The solution's stability is better.
I rate the solution’s stability an eight out of ten.
What do I think about the scalability of the solution?
The solution is difficult to scale. 1,000-2,000 users are using this solution.
I rate the solution’s scalability a six out of ten.
Which solution did I use previously and why did I switch?
I have used SoftEther VPN.
How was the initial setup?
I rate the initial setup a seven out of ten, where one is difficult, and ten is easy.
What about the implementation team?
The platform was set up by third party.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive.
I rate the product’s pricing an eight out of ten, where one is cheap and ten is expensive.
Which other solutions did I evaluate?
We evaluated Outsystems. Appian is much proactive to create solutions applications.
What other advice do I have?
The most frustrating aspect is its DPM offering. It fails to support VPN due to its limited scalability. You can only use the VPN for isolated cases. When attempting to apply it in a real-world scenario with multiple applications, it becomes unusable due to its lack of scalability. It boosts everything into memory.
It is very easy to develop interfaces and access data with Appian. The local code acts as a communicator. The interfaces function as record types, and the logic you program use special rules, which resemble a kind of functional language exclusive. This combination of user interfaces and record types, along with the special rules, is very productive. You typically need to write much less code compared to other platforms
Intergration is good.
I recommend the solution, One should evaluate the VPN needs very closely. Not everybody needs VPN, but those who do should take a closer look to avoid surprises. You can use VPN in Appian, but it's somewhat different from what you might expect.
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Appian. Path to hyper automation
What do you like best about the product?
Great UI
Refined data fabric layer
Addition of process mining and RPA
Evolving platform
Refined data fabric layer
Addition of process mining and RPA
Evolving platform
What do you dislike about the product?
The need to make adjustments to your code to be able to make it mobile reactive. Also the issue of not being able to inject custom code using java script
What problems is the product solving and how is that benefiting you?
We are a fund management service and Appian is used for onboarding different customers and funds into our system using Appian's Connected Onboarding Solution
Easy, quick development for the right use cases
What do you like best about the product?
It doesn't take long to learn and once learned, you can quickly and easily build some really impressive apps.
What do you dislike about the product?
It's all enterprise-grade and might also suit well to smaller developers
What problems is the product solving and how is that benefiting you?
It speeds up a lot of processes that currently exist over email, where tasks are triaged to users.
On the development side, it allows rapid iteration and deployment.
On the development side, it allows rapid iteration and deployment.
Strong workflow solutions
What do you like best about the product?
Low code empowers non technical people.
Host it on kubernetes relatively simply
Host it on kubernetes relatively simply
What do you dislike about the product?
Very hard to integrate with any other automation tool. Impossible to manage configuration via api. Loads of overhead to run on prem
What problems is the product solving and how is that benefiting you?
Case management workflow for operator team
About Appian
What do you like best about the product?
Appian's low-code approach simplifies the application development process, allowing users to create robust and functional applications with minimal coding. In my opinion ,this not only accelerates the development cycle but also makes it accessible to individuals with varying levels of technical expertise. With that in mind Appian allows rapid application development is commendable. Appian enables users to swiftly bring their ideas to fruition, resulting in a faster time-to-market for software solutions. This agility is crucial in today's dynamic business environment.
Appian also excels process automation, streamlining complex business workflows. Im my opinion, this capability enhances operational efficiency by automating repetitive tasks and ensuring a smoother flow of processes. This not only saves time but also reduces the likelihood of errors in critical business operations.
Appian also excels process automation, streamlining complex business workflows. Im my opinion, this capability enhances operational efficiency by automating repetitive tasks and ensuring a smoother flow of processes. This not only saves time but also reduces the likelihood of errors in critical business operations.
What do you dislike about the product?
Cost: Some of my clients have expressed concerns about the cost of Appian, stating that it might be on the higher side compared to other low-code platforms.
Limited Customization in UI: Although Appian offers tools for designing user interfaces, some of my clientes have mentioned limitations in terms of highly customized and intricate UI designs. Depending on specific design requirements, users may find the options somewhat restrictive.
Limited Customization in UI: Although Appian offers tools for designing user interfaces, some of my clientes have mentioned limitations in terms of highly customized and intricate UI designs. Depending on specific design requirements, users may find the options somewhat restrictive.
What problems is the product solving and how is that benefiting you?
In my oppion appian helps my clients streamline and automate complex business processes. By offering solutions that address process inefficiencies, I can demonstrate how your Appian services improve operational efficiency, reduce manual errors, and enhance overall productivity for your clients.By aligning my Appian services with this problem-solving aspect, I position myself as a partner who understands the unique challenges that my clients face and offers tailored solutions using the capabilities of the Appian platform. This can enhance the value proposition of my services and benefit your consulting business.
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