I mostly use Appian for internal applications in the firm.
Appian Platform
AppianExternal reviews
483 reviews
from
and
External reviews are not included in the AWS star rating for the product.
New applications using AI.
What do you like best about the product?
I am very excited about the development of new websites and applications using AI.
What do you dislike about the product?
As a software developer I would love to migrate my actual web sites to appian maybe as a XML
What problems is the product solving and how is that benefiting you?
I think the main advantage is the time of development of new applications with low code is very simple.
Enables seamless transition from process-centric to data-centric operations with robust data management
What is our primary use case?
What is most valuable?
The most beneficial aspect of Appian is its data management capabilities and the process engine in general. It allows for a seamless transition from process-centric to data-centric operations. Additionally, the zero-code integration feature is remarkable, allowing for ease of data transfer and workflow enhancement.
What needs improvement?
I would like to see more enhancement in the user interface to allow more freedom in designing the sites and pages. The user interface should be updated for a more modern and appealing look.
For how long have I used the solution?
I have been working with Appian for around fifteen years.
What do I think about the stability of the solution?
So far, I find Appian reliable and stable.
What do I think about the scalability of the solution?
Appian is scalable, but it depends on how you build your applications. With a proper setup, Appian is scalable.
How are customer service and support?
The technical support is generally good. Though I have had some issues in the past, overall, I consider it effective.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have experience with Microsoft Power Apps and have seen OutSystems. However, most of my experience has been with Appian.
How was the initial setup?
The initial setup of Appian was very easy.
What about the implementation team?
No implementation strategy was used. We simply built different platforms like development, testing, UAT, and production.
What was our ROI?
Appian is very efficient, allowing us to build a lot of applications within a financial year, making it cost-effective.
What's my experience with pricing, setup cost, and licensing?
The pricing of Appian is based on the number of users and generally ranges from 70 to 100 USD per user per month. I would like it to be more flexible, not solely based on the number of users.
Which other solutions did I evaluate?
As alternatives, I have worked with Microsoft Power Apps and have explored OutSystems.
What other advice do I have?
I would recommend looking into data management, reporting, and process capabilities of Appian. Overall, I rate Appian as a nine.
Manages databases effectively with seamless foreign key creation and data manipulation
What is our primary use case?
What is most valuable?
Appian allows us to manage the entire database. I can create tables, perform database-related activities, and create multiple tables. I can directly create foreign keys, connect tables, and manipulate data using expression rules. This feature replaces data workflow from on-premises.
What needs improvement?
Since I have just started using Appian for three to four months, I haven't explored every part of it, so there might be areas that need improvement that I am unaware of.
For how long have I used the solution?
I have been using Appian for the last three or four months.
What was my experience with deployment of the solution?
The deployment process is very easy. I create a package for the component I work on and deploy that package to another environment.
What do I think about the stability of the solution?
Appian is a stable product and works very well.
What do I think about the scalability of the solution?
Initially, without much coding, I can easily handle five thousand records. However, for more than five thousand records, I have to manage with some coding.
How are customer service and support?
Appian has a community where I can put my questions. I haven't had a chance to contact the support team directly.
How would you rate customer service and support?
Positive
How was the initial setup?
My experience with the initial setup is normal as I didn't get a chance to work on it. I started directly with creating features after the initial setup.
What other advice do I have?
I would rate Appian nine out of ten. I would definitely recommend it to others. Being an initial user, I haven't had a chance to explore it much. I rate the overall solution nine out of ten.
Seamless integration enhances workflows while memory optimization can improve complex processes
What is our primary use case?
I am working with all of these products: Pega, Appian, and OutSystems. I use Appian as a process orchestrator for workflow and rule-based routing, and it is preferred when I am developing an enterprise-wide application. The application is mobile-friendly, allowing me to use it across any device, whether mobile, laptop, or desktop.
What is most valuable?
It is easy for me to define the process and create configurable workflows. Additionally, they have provided inbuilt integration points and services, which facilitates integration with external services.
What needs improvement?
If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory. For those use cases, Appian needs to optimize memory utilization. AI-related features should also be more integrated.
For how long have I used the solution?
I have been in this ecosystem for quite some time. For Pega, it is 20 years, and for Appian, it is more than ten years.
What do I think about the stability of the solution?
I would rate the stability as eight out of ten. As a product, there are no issues. It depends on how it has been designed and how it has been configured.
What do I think about the scalability of the solution?
Appian is scalable in its architecture.
How are customer service and support?
Their customer service is responsive, and the team is very prompt for support. The response depends on the kind of partnership vendors have and their relationship with them. For step one issues, which impact most of the business on that workflow, I get quick support from the Appian team.
How would you rate customer service and support?
Positive
What about the implementation team?
Whenever there is a production deployment, it involves the Appian development team. However, if other systems are also involved, representatives from the integration teams of different systems are needed as well.
What's my experience with pricing, setup cost, and licensing?
There are two buckets. On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
However, the robustness of the products, their features, and their availability justify the pricing.
Which other solutions did I evaluate?
I have considered Appian, Pega, Uncorp, and Mendix as alternate solutions.
What other advice do I have?
Overall, everything is eight out of ten.
I am a little bit biased towards Pega. Pega has a lot more standardized processes, which take less time to go to market compared to Appian. Appian provides a platform.
A fascinating journey
What do you like best about the product?
The way Appian adapts to new trends e.g. The new wave of AI and how quickly Appian is able to adapt but also lead the way rather than changing for the sake of it.
What do you dislike about the product?
Appian at times can be difficult to tailor to certain business needs, although these use cases may not be suitable for Appian, there is still a way that should be possible.
What problems is the product solving and how is that benefiting you?
The speed of development and security.
Fast development and great outcomes
What do you like best about the product?
Working with Appian and creating process is really simple and easy. The product offers a lot of plugins to connect with your systems and we have included Portals in the last months with a great value for our company. Fully recommend it
What do you dislike about the product?
Nothing at all as is covering all our needs
What problems is the product solving and how is that benefiting you?
We implemented a lot of financial crime workflows that it the past were handled on paper or spreadsheets
Speedy and Efficient App Development
What do you like best about the product?
Appian is easy for follow low-code platform which allows to create and formulize complex business processes.
What do you dislike about the product?
Appian struggles with huge volumes of data processing.
What problems is the product solving and how is that benefiting you?
Data Fabric offering is really useful for integrating different data sources and act on the data in a record centric way.
Data Fabric and power of AI - cherry on top
What do you like best about the product?
The way Appian have evolved and have brough in AI capabilities in line with market demand is great to see
What do you dislike about the product?
Would like to see more security enhancements in terms of portals
What problems is the product solving and how is that benefiting you?
Currently working for a client automating their loan services using Appian. Requests come thick and fast to create a portal for a borrower and Appian's low code has been used to deliver these portals quickly and efficiently
Enhanced process automation and helpful portal with good integration
What is our primary use case?
Appian is really helpful in automating different processes. Our clients use it for process automation and leveraging updated features like Appian Portal and Appian RPA. The main use case revolves around external application building in nature, making it comparable to other mobile app general interfaces, particularly those heavy in user interface and user exchange. Also, Appian Records integrates all systems, providing a consolidated view, dashboard, monitoring, and report.
How has it helped my organization?
Appian helps in consolidating systems within the client's network, correlating data points, and offering visual dashboards to get a real-time view of various factors. Clients can check the functional state of their current infrastructure and monitor it in real-time, which also relates to the financial side of operations with business reports and similar functionalities.
What is most valuable?
The valuable features include process automation, Appian Portal, and Appian RPA. Appian allows easy integration with other systems, offers a visual dashboard, provides real-time analytics, and is flexible to be used by non-technical users for automating simple process flows. Additionally, Appian's data fabric now helps in correlating data across various systems for consolidated monitoring.
What needs improvement?
From a reseller's point of view, subscription licensing could be improved to be more cost-effective, especially for new prospects and smaller investments. Appian has new subscription models, but they might not always be feasible for smaller customers. Competitive pricing on the external user side is good, but internal user pricing needs to be adjusted for better market reach.
For how long have I used the solution?
I have been working with Appian for nearly six years.
What do I think about the stability of the solution?
In terms of stability, Appian is quite reliable. I have not encountered any major downtime in customer environments. Their support team has been effective, making the solution stable overall.
What do I think about the scalability of the solution?
Technical scalability is generally good, maybe an eight out of ten, however, some clients encounter issues due to high costs, affecting their ability to scale effectively.
How are customer service and support?
Customer service in the Philippines is rated around a seven due to response times and the lack of a direct support line.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is generally simple and well-supported by the platform's flexibility and ease of use. My technical colleagues find Appian easy to learn, though they need to continuously adapt to new features.
What's my experience with pricing, setup cost, and licensing?
Appian is promising yet the cost can be a barrier. The subscription cost is higher compared to competitors, which can hinder potential market expansion, especially for new prospects.
Which other solutions did I evaluate?
The main competitors for Appian are Pega and OutSystems. Appian is set apart by its RPA capabilities, though it is still catching up with the likes of UiPath.
What other advice do I have?
Appian is a promising platform with significant functionalities, but it would benefit from more cost-effective pricing for smaller clients. The technical support could also be improved, especially in providing direct and faster response options.
I'd rate the solution nine out of ten.
The Technology
What do you like best about the product?
The technology it has got to change the world's perspective of digital data security
What do you dislike about the product?
The monitoring tool and the advanced automation system development.
What problems is the product solving and how is that benefiting you?
Definitely
showing 31 - 40