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Appian is a great partner not just a vendor.
What do you like best about the product?
Their systems are written using the software they provide. Therefore no matter who you talk to at Appian - they all have had experience in the system. Everyone from the incident management to the higher-level representatives is always available when needed to work on or escalate issues. Education provided by the online learning center is free and quick digestible segments instead of large time-consuming training sessions. If I need to learn how to build a dynamic interface or develop an effective database. They do have a certification path if that is of interest to your team. They have a very nice community site that is also based on the product. Easy to navigate and search for helpful information. Incorporated into the community site is the app market that does boast numerous amount of plugins for Appian.
What do you dislike about the product?
The quarterly update is a bit excessive for my team's regression testing abilities. This requires more effort as we are moving into more processes developed requiring more time for regression testing.
What problems is the product solving and how is that benefiting you?
Automation of manual processes that removes many emails and human errors. We initially converted our existing processes out of Oracle BPM and into Appian. We have expanded upon those applications and have created new applications to cover additional needs. While we did utilize a partner to help us begin our Appian journey - we are now doing all development in house.
Recommendations to others considering the product:
They are a great company to partner with. They do give a wealth of knowledge and they have a path to keep them successful in the BPM market.
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Appian - A great product with minimal limitations
What do you like best about the product?
I love the quarterly upgrades, that enable Appian to be cutting edge. Constant platform improvements continue to allow us to provide the best product to our business partners.
What do you dislike about the product?
Reporting. Using the out of the box reporting functionality produces slow, inefficient reports. Developers must also become proficient in SQL to create views of data that the Appian reports can be produced from.
What problems is the product solving and how is that benefiting you?
We've built numerous custom applications on Appian, supporting multiple business unit. To name a few...Marketing, Compliance, Client Ops, Trade Ops and Creative Services. We have learned that we can manage the flow of work across departments, to allow them to focus on their core responsibilities, instead of getting caught up in process. We've also mitigated risks and ensured that necessary consent and acknowledgements are received.
Appian Review
What do you like best about the product?
Workflows that integrate and that can be easily extended.
What do you dislike about the product?
Cost per license that makes it difficult to push to larger number of people
What problems is the product solving and how is that benefiting you?
a lot of the financial workflows and integrations
A fast way to develop applications
What do you like best about the product?
Appian can be used by people with minimal coding experience.
What do you dislike about the product?
Appian documentation has been improving.
What problems is the product solving and how is that benefiting you?
We use Appian to create student-focused applications. Its software has enabled use to build and modify features in a short amount of time.
Recommendations to others considering the product:
Great product to try for speedy delivery.
Flexible platform with unbeatable time-to-market.
What do you like best about the product?
Your imagination is the only real limitation of what you can achieve.
What do you dislike about the product?
License model pricing structure not suitable for incremental growth.
What problems is the product solving and how is that benefiting you?
Manual workflows and audit requirements.
Recommendations to others considering the product:
If you have a budget and robust managerial support you should be set. If you don't, you may struggle with building a satisfactory case from an ROI perspective. In most cases, in order to derive real value, your use case need to touch many employees, each employee require a user license to access Appian (see above comment about pricing structure).
Critical Technology for your Digital Transformation
What do you like best about the product?
Appian is a low code, fully configurable, and saleable platform to automate even your most complex workflows. With knowledgeable industry professional consultants, you can confidently partner with Appian to roll-out the platform to your organization.
What do you dislike about the product?
Important to understand it is not a no-code platform. They advertise as low-code so you still need your internal IT Team involved in your roll-out. This makes the platform highly configurable, scalable, and secure as a result.
What problems is the product solving and how is that benefiting you?
Appian is streamlining many critical front and back-office functions including Client Onboarding.
Strongly recommend Appian
What do you like best about the product?
Appian's low code platform enables quick delivery and flexibility to make changes.
What do you dislike about the product?
It is an expensive platform with respect to annual licenses.
What problems is the product solving and how is that benefiting you?
We are streamlining our core business processes to accelerate the delivery of services to our clients and enabling a more efficient way of working for our employees.
Recommendations to others considering the product:
I would strongly recommend the Appian platform as a key enabler to scaling your business by automating your core business processes.
The concept is there but there's a lot more room for improvement
What do you like best about the product?
Ease of creating applications, we are able to tweak it more to our needs than the previous one
What do you dislike about the product?
It has limitations as to some of the functionalities we need specific to our organization's needs and thus, we had to do a lot of manual work ie updating the database
What problems is the product solving and how is that benefiting you?
Replacing an old application that is no longer serving our needs
A good platfor but dificult to start...
What do you like best about the product?
The fast processing time, the parts structure
What do you dislike about the product?
the autocomplete doesn't work every time that we need to use code, debugging could have breakpoints, and even it is a full browser app, probably could have a simpler desktop app
What problems is the product solving and how is that benefiting you?
it is helping to plan and implement automation processing various departments
Recommendations to others considering the product:
take your time to fully understand functioning
Fast tool for developping
What do you like best about the product?
fast and reliable, quick developping mode
What do you dislike about the product?
missing a source code manager, and the "pop-up" window is too big, should scale with the form.
What problems is the product solving and how is that benefiting you?
business processes, to facilitate the end-user work
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