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Appian Platform

Appian | 1

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External reviews

405 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Management Consulting

Appian has been an incredibly valuable tool for our business and customers

  • May 11, 2021
  • Review verified by G2

What do you like best about the product?
Appian can be used by both experienced developers and non-developers, as the platform is intuitive and simple to use.
What do you dislike about the product?
Documentation is hard to follow, along with the Appian Community platform. These contain valuable resources, but can be better organized and maintained to keep the user experience simple for developers and to provide developers with the information they need, right where they need it. Additionally, while a lot of things can be customized within Appian for a business, this is not always as seamless and "low-codey."
What problems is the product solving and how is that benefiting you?
We are automating workflows and simplifying the processing of requests. We have realized the benefits of tracking and auditing, as well as reducing those activities that hinder businesses' productivity and efficiency.


    Thapani S.

Appian World 2021

  • May 11, 2021
  • Review verified by G2

What do you like best about the product?
Appian enabled our team to deliver an end-to-end business process in less than ten days.
What do you dislike about the product?
One limitation with the new record feature is that user filters are only allowed one default setting. We were unable to load with multiple selections in the user filter dropdown.
What problems is the product solving and how is that benefiting you?
We are using Appian to aid the digitalization of the workplace and better serve our customers. In times where emergency responses are needed, Appian has enabled us to create and deliver products to satisfy the response required.


    Insurance

Appian Rules!!!!

  • May 11, 2021
  • Review provided by G2

What do you like best about the product?
Streamline processes so you can focus on more important things
What do you dislike about the product?
Import limit of data in Excel needs to be increase
What problems is the product solving and how is that benefiting you?
Eliminate repetitive tasks and allow the contact center to focus on the customer rather then the system.
Recommendations to others considering the product:
Get it. It will save your company time and money


    Travis K.

Appian's Low Code capabilities encourage innovation and business agility

  • May 11, 2021
  • Review provided by G2

What do you like best about the product?
The low code capabilities (specifically the process modeler and integration configurations)
What do you dislike about the product?
The price of a solution is the biggest deterrent for work
What problems is the product solving and how is that benefiting you?
Primarily onboarding and deal life cycle mgmt related issues for medium to large financial institutions


    Megan M.

Appian - A Great Low-Code Platform

  • May 11, 2021
  • Review verified by G2

What do you like best about the product?
Appian is a great tool that enables businesses to create and deploy applications on very short timeframes. They excel in Agile frameworks where applications are continuously improved. Appian also has great support for when you need help with your cloud environments.
What do you dislike about the product?
While Appian's OOTB UI elements are great, sometimes you want to do a little more with them that you can't.
What problems is the product solving and how is that benefiting you?
We have created multiple patient engagement solutions in the healthcare space. Appian makes it easy to integrate with and pull in data all into one place to make it easier for providers in their day to day life.


    Financial Services

Appian is an effective and reliable workflow tool.

  • May 11, 2021
  • Review verified by G2

What do you like best about the product?
Appian Documentation is thorough.
Compare and deploy means that deployments are simplified and avoid error.
Appian support teams.
Its easy to use
It has great product vision
Integration is generally easy
Develop once and can get multi-channel delivery i.e. Recyclable Objects
Easy to get non-technical people up to speed.
What do you dislike about the product?
Limited UI options e.g. 5 tabs across the top.
Integrations can be difficult.
Debugging can be difficult as error messages are not always detailed enough.
Support is hard to get for individual freelancers and small company business partners.
There is a data export limit to excel that inhibits growth. Additionally, the flexibility between desktop and mobile development can sometimes limit specific development toward one platform.
What problems is the product solving and how is that benefiting you?
Quickly implementing an approval process for form submission.
Email mailbox integration with a Microsoft Graph API.
Appian was offering a pre-build solution that we could easily customize to meet our specific purposes.
Recommendations to others considering the product:
The low-code environment is not complicated. Most technical people with a little development experience can be productive in the tool in a short period of time.


    Pablo d.

LOW-CODE PROG, THE BEST WAY TO DIGITALIZE YOUR LIFE

  • May 11, 2021
  • Review verified by G2

What do you like best about the product?
We can develop apps and tools much faster and deploy them incredibly fast. In this way, we can digitalize our company and standardize data inputs to optimize and enhance data-driven decisions.
These are some detailed examples of things that Appian does particularly well:
- The culture of data decentralization in millions of files is to end with Appian apps.
- Company processes tracking is enabled with Appian solutions.
- Interactive reports to analyse business data.
- Web page to centralize communication with users, incidents, resources, etc.
What do you dislike about the product?
These are some detailed examples of things that Appian does not do particularly well:
- The standard cloud database still has a little bit unfriendly interface but it is true that we use our own databases.
- Besides, process diagrams and coding interface experience are improvable (there are some process flow functions missed like for or while loops).
- Robot process automations and AI & ML functionalities are improvable in terms of user interface and functionalities.
What problems is the product solving and how is that benefiting you?
We are using Appian across the whole organization in order to digitalize all processes and optimize efficiency. Some of the problems we are solving with Appian are data decentralization and process workflow tracking. Creating apps with Appian enables us to give personalized and adaptable solutions to the different departments needs whereas migrating all information from different files to our databases. In addition we can digitalize company processes and track them. At the end, we can analyse both records data and process workflows data to enhance company efficiency.
Recommendations to others considering the product:
If you are looking for an all-in-on software to digitalise your company: that is Appian (BPM's, RPA's, ML, AI, Process tracking, tasks...). You can create almost everything! Sure that you will need a good team of Appian developers to ensure that your digitalization is being done scalable and adaptable to changes.


    Pablo T.

Great tool to suit business needs

  • May 11, 2021
  • Review verified by G2

What do you like best about the product?
Easy way to develop new tools and adapt the ones we have to business changes
What do you dislike about the product?
For me, some things are rigid and difficult to adapt to fit perfect the business needs
What problems is the product solving and how is that benefiting you?
Business process that the company have. We can generate this kind of tools fast


    Alfie J.

Appian Is an amazing Low-code development platform

  • May 11, 2021
  • Review verified by G2

What do you like best about the product?
Appian is a powerful platform and allows us to undertake large projects with great complexities.
What do you dislike about the product?
Appian generally is a great platform but as with all technologies we use, we generally find areas of improvement the more we use it. However when we find these areas we communicate them to our contacts at Appian and they usually get resolved or added.
What problems is the product solving and how is that benefiting you?
We have created a great range of applications with Appian - from risk management, HR, learning trackers etc.


    Selvakumar K.

Appian is a best low-code automation platform where most of the business problems can be addressed

  • May 11, 2021
  • Review verified by G2

What do you like best about the product?
The list of OOTB features provided to ease development work and gives enrichment to the business processes. The ability to include AI/ML/RPA has brought in a hyper-automation capability which reduces the manual errors in the business processes and increases the accuracy of the outcome. Overall the efficiency & productivity of the business increases. It also provides functionality to extend Appian by adding custom plug-ins to the platform(after a review by Appian)
What do you dislike about the product?
Not all products provide all the features which a user can wish for. Same way, Appian also has some restrictions on its OOTB functionality & some UX constraints. We have to write custom plug-ins/components for features that we need to bring into Appian.
What problems is the product solving and how is that benefiting you?
As a BPM tool, Appian has helped our organization in automating business processes starting from onboarding a user to handling the request from the user to each and every department within the organization. It has also provided features to extract reports on the user activity which helps in precise tracking of an user's/departments productivity/efficiency. One main problem that has been solved by Appian is maintaining the historical records with a specific set of security rules defined by the business - For example, my historical leave requests should be visible to me and my manager only.
Recommendations to others considering the product:
If you're looking for a short-time application release with guaranteed ROI, then Appian is the best fit for it.