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Acquia DXP

Acquia | 1

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External reviews

82 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Biotechnology

Great open source tool for beginners

  • December 27, 2017
  • Review verified by G2

What do you like best about the product?
Ease of use.
Fast to setup on your own website
What do you dislike about the product?
Does not have proper lead nurturing campaign recepies.
Does not have workflows
What problems is the product solving and how is that benefiting you?
Implement marketing automation tactics


    Mario D.

A comprehensive open source marketing automation software, but has its problems

  • December 21, 2017
  • Review provided by G2

What do you like best about the product?
The first time I saw information about Mautic was searching for apps in Bitnami, an industry leader in application packaging, a few years ago. I stayed with the idea of, some day, test the software.

Finally, four months ago, I could install Mautic in my own server. I had some problems in the process, but the effort paid off.

The software has everything you need to make full marketing automation. You can create contacts, segment them, create landing pages, forms, emails campaigns and so on. The campaign builder is very good and intuitive.

I saw in Mautic, in the near future, a real player in the competitive world of marketing automation providers.
What do you dislike about the product?
Well. Here are the no so good stuff. Like I said before, I had some problems in the installation process. I had to create a custom php.ini file, and finally the software was installed.

About the functionality, I have to say Mautic has a lot of bugs (I installed the version 2.9.2). In forms, for example, because they hang on submit button after hit submit,. As well as no error message when submitting forms with missing required fields.

Also, the uptate process is a bit tricky. You need to erase manually the cache, before you can proceed to the update.

Other issue is the lack of integration with Zapier.

I stayed with the impression that Mautic has many more bugs than I face. I don't know if the latest version has fix some of them, but I have to say, I will not use the software if remains like that.
What problems is the product solving and how is that benefiting you?
Basically, you will save a lot of time, segmenting prospects, and sending them automated custom email campaigns. Very useful tool. But, at the same time, you will need someone to deal with bugs.
Recommendations to others considering the product:
If you have the time and energy to deal with bugs, go ahead, use this open source version of Mautic. I think is better to wait for Mautic until it is completely stable and reliable, like, for example, WordPress, a solid software.


    Marco C.

Excellent solution for marketing automation

  • December 19, 2017
  • Review verified by G2

What do you like best about the product?
Mautic is an open-source solution. We especially appreciate this aspect, because it allows even a small company like ours to have a powerful tool on par with more expensive solutions.
What do you dislike about the product?
Everything must be built from scratch. There are only a few predefined templates. You should create your campaigns and all your funnels from scratch.
What problems is the product solving and how is that benefiting you?
We are replacing our old Mailchimp subscription. We found that Mautic can do what we had in Mailchimp and much more.


    Computer Software

Innovative , feature rich Marketing Automation

  • December 11, 2017
  • Review verified by G2

What do you like best about the product?
It is a powerful marketing automation tool , which is going to be improved day by day. You can explore each dimensions of automation here from visitors tracking , web-form , pop-up forms to lead scoring, progressive profiling everything. Powerful marketing automation at very affordable price makes it an stand alone performer.
What do you dislike about the product?
You many face unexpected bugs with the system. The troubleshooting needs expert advice from Community. Social media integration part is weak. Not easy to deal with it's concurrent version updates.
What problems is the product solving and how is that benefiting you?
We are doing marketing automation here, we have put mautic tracking codes , created web forms and setup automation rules for our subscribers.
Recommendations to others considering the product:
If you are looking for a feature rich marketing automation at very affordable cost , Mautic is a best option to go with .You can easily automate lead generation , lead followups here.


    Nurit R.

Stand alone performer in Open Source Automation Software

  • December 08, 2017
  • Review provided by G2

What do you like best about the product?
They have almost all features required to setup marketing automation for a website.
Mautic community is ready to help. Mautic team is improving their product day by day.
Campaigns , pop-up form , social listening , profile scoring can be easily configured.
What do you dislike about the product?
Difficult to setup , it is a developer friendly software.
What problems is the product solving and how is that benefiting you?
We have setup marketing automation here. Visitors are easily tracked . All contacts are segmented and scored according to their website interaction.
Recommendations to others considering the product:
If you are looking for feature rich , almost free marketing automation tool, you should go with mautic.


    Chris B.

Great Open Source Product for Marketing Automation

  • November 28, 2017
  • Review verified by G2

What do you like best about the product?
open-source, easy to install, minimum server requirements
What do you dislike about the product?
Email builder could be better. Some functions take more clicks than needed.
What problems is the product solving and how is that benefiting you?
Ability to send timely responses to inquiries. Improved follow-up responses from leads.
Recommendations to others considering the product:
Open source version requires fairly extensive knowledge of hosting knowledge and administration, so hire a pro to install it and help you set it up. It's well worth whatever that cost considering the commercial version is several hundred dollars per month. Overall it's an excellent program that does what it says. Email builder is quirky and a bit limited compared to other options out there, but it's serviceable. It could almost be used as both a marketing automation solution and a CRM solution all by itself. Lots of built-in integrations also extend it's usefulness.


    Dirk S.

I started with Newsletter Management and now love the Marketing Automation part of it

  • October 20, 2017
  • Review verified by G2

What do you like best about the product?
The fact, that it it is free of license cost makes it attractive to small and medium sized companies like us. It saves budget to spend into smart campaigns. Also installing it on premise is a big advantage for complying with data privacy laws in EU and Germany.
What do you dislike about the product?
New releases introduce new bugs, I wonder if a bit slower speed but more stable code would be better.
What problems is the product solving and how is that benefiting you?
We automate several communication processes, as for instance onboarding new customers to our SaaS solution webZunder.com


    Carlie P.

Mautic for on-boarding automation

  • October 18, 2017
  • Review provided by G2

What do you like best about the product?
Automated email streams and segmented users. See consumer behavior by viewing what pages customers land on and where they go from there.
What do you dislike about the product?
Inability to schedule emails to go out at specific times
What problems is the product solving and how is that benefiting you?
Automated email streams that go out based on behaviour. Diverse selection customization with the open api version.


    Bob R.

Great if you are hands on dev. -not an out of the box MA solution

  • October 17, 2017
  • Review provided by G2

What do you like best about the product?
The fact that it is open source and free is huge, with the right skillset and time you could do great things with Mautic
What do you dislike about the product?
For me being non tech savvy the configuration was a roadblock. Also support is limited to community forum which is frustrating. There were a few issues i couldn't resolve, briefly considered going with Mautic Pro for $500/month but instead left the platform and moved to Pardot.
What problems is the product solving and how is that benefiting you?
Marketing automation, prospect segmentation, and email drip campaigns
Recommendations to others considering the product:
Those who are hands on and techy - dive in, you'll be impressed with the feature set and can't beat the price.
Those who are not, move on to a more established player with implementation experts that can guide you.


    Brad N.

Great product for open source, but there is a learning curve and support is up to community

  • October 03, 2017
  • Review provided by G2

What do you like best about the product?
The only decent open source marketing automation platform available on the market.
Available in Softaculous for easy installation with most hosting companies.
Lots of power once you learn how to use it.
Decent interface that seems to be getting better
What do you dislike about the product?
Can be really difficult to configure and requires a lot of learning to get things right.
Community is just OK when it comes to support. Many many questions go unanswered on the forum.
Confusing in many places.
Encounter a number of bugs in the product regularly.
What problems is the product solving and how is that benefiting you?
Marketing automation for ourselves and for our clients.
Recommendations to others considering the product:
Make sure you read through all the documentation, blog posts, etc. if you want this to be an effective solution for you. It is getting better with every release, but still needs work and polish.