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Tool For Support Devision
What do you like best about the product?
Fresh Service is toll whi can help the compny to make a very fine flow of users request, incedent and process
What do you dislike about the product?
some time there was dealy in support from fresh services
What problems is the product solving and how is that benefiting you?
Fresh Service is used to manage maintaing the service request, user onboard offboard request, change management, etc to keep track of all this, as well reporting of all this
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Good Support Tool
What do you like best about the product?
fresh service is best for its many of the services including the problem management, change management and others
What do you dislike about the product?
there are some limitations based on SKU to apply all the modifications
What problems is the product solving and how is that benefiting you?
freshdesk is helping to resolve the customer request flow with service requests and incidents
Awesome Support Tool
What do you like best about the product?
Its very good tool with all the required modules helpfull in day to day activities, incluing service request, incedent management, asset request, asset management, change process, approval process, scheduler, canned responses, and many other things in one place
What do you dislike about the product?
as of now i can not dis like any thing about fresh services, fresh services can epand the feature like advance scheduler etc
What problems is the product solving and how is that benefiting you?
helpdesk tool for internal incidents, process management, change management, onboarding offboarding requests etc
Backbone for support flow
What do you like best about the product?
the tool helpdesk contain many module helpfull for the total sollution of all the request flow
What do you dislike about the product?
need some more feture and have to updated pre defined module, as will replys to the currnt enviomrnet
What problems is the product solving and how is that benefiting you?
There is the full flow managemtn for incident management which solving our main purpose for INC
Best tool for support people
What do you like best about the product?
ticketing tool, change process, asset management, etc..
What do you dislike about the product?
some feature can not be modified this is the main limitation
What problems is the product solving and how is that benefiting you?
all the it problems
Perfect solution for Support Davison
What do you like best about the product?
the freshdesk tool is having too many thing in place is just like pack of all sollution at single stop, the incedent, service request, change riase, automator, as well collabration beetween many apps and services
What do you dislike about the product?
there are some module wich can be improved like asset management and admin predifiend roles
What problems is the product solving and how is that benefiting you?
I used it to solve the onboarding and offboarding for the employee mainly, other then that helping on change management and automation on service request
Doesn't handle large businesses, missing lots of simple features and efficiencies
What do you like best about the product?
Interface is simple and easy for users to work with.
Has lots of features such as tickets, tasks, change management...
Can be customized, a little.
Has lots of features such as tickets, tasks, change management...
Can be customized, a little.
What do you dislike about the product?
The features don't flow together - ie you can't get a list or a page that shows all your tickets and tasks in a single view, as they're all separate modules.
Compared to other tools, many features and links are hidden down behind hamburger menus, instead of being buttons on the screen - lots of extra clicks.
Bad UX/UI for agent screens - other tools fit the content on the screen, but FreshService requires lots of scrolling and clicking
Compared to other tools, many features and links are hidden down behind hamburger menus, instead of being buttons on the screen - lots of extra clicks.
Bad UX/UI for agent screens - other tools fit the content on the screen, but FreshService requires lots of scrolling and clicking
What problems is the product solving and how is that benefiting you?
It's trying to be a service desk ticketing tool, as well as one that flows on to change management and task management. It does handle all these features for us - it works fine for people that only need to use 1 of these features (eg service desk doing incident management, end users raising tickets, ...) however for people that need to operate on multiple features, or for power users, it's poorly designed and inefficient.
robust tool for IT
What do you like best about the product?
I like Freshservice’s intuitive interface because it makes navigating and managing IT tasks straightforward. Its user-friendly design streamlines ticketing, automates repetitive tasks, and provides clear visibility into service performance, making it easier to handle IT issues efficiently.
What do you dislike about the product?
One of the main drawbacks of Freshservice is its limited customization options compared to some other IT service management tools. While it offers a range of features, there are constraints on how extensively users can tailor certain elements to meet very specific organizational needs. For instance, while you can create custom fields and modify workflows, there might be limitations in adapting certain aspects of the interface or functionality as flexibly as you might with other platforms.
What problems is the product solving and how is that benefiting you?
Freshservice solves the problem of managing IT issues by centralizing ticketing, automating routine tasks, and improving team collaboration. It benefits users by streamlining workflows, reducing manual effort, and enhancing service efficiency, leading to faster issue resolution and better overall productivity.
Perfect IT Sollution
What do you like best about the product?
The fresh service toll is helpfull for the day to day desk management, the scheduler feature is awesome where we can set the auto creation of service request to perfom certain task. change manement incuding the CAB
What do you dislike about the product?
none of the limition as of now, it covers all the requirement what we need,
What problems is the product solving and how is that benefiting you?
Fresh Service helping our service request flow very smooth for the operation, we are using the change management module for the changes it may cover all the part that require for the process, we can very well define the priority, criticality as well as CAB. asset managment module is also very usefull to keep proper track of assets
All over Admin Solution, Problem Solver
What do you like best about the product?
Ticketing Tool, Change Management, Approval Process, SLA Management
What do you dislike about the product?
Limitation like unable to apply all required modification
What problems is the product solving and how is that benefiting you?
All kind of users request
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