Freshservice
Freshworks Inc.External reviews
1,280 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Freshservice is a great tool for communication between customers and support executives.
What do you like best about the product?
Freshservice is very easy to use, both for end users and for IT administrators. The interface is clean and intuitive, and there are plenty of helpful tutorials and documentation available.
What do you dislike about the product?
The mobile app is not as good as the web app. The Freshservice mobile app is functional, but it is not as user-friendly as the web app.
What problems is the product solving and how is that benefiting you?
Freshservice provides a central location where end users can submit tickets, track the status of their tickets, and get help from IT. This has made it much easier for me to communicate with end users and to resolve their issues quickly and efficiently.
I recently had a user who was having trouble with their computer. They submitted a ticket through Freshservice, and I was able to quickly resolve the issue by remotely accessing their computer.
I recently had a user who was having trouble with their computer. They submitted a ticket through Freshservice, and I was able to quickly resolve the issue by remotely accessing their computer.
Very good Experience
What do you like best about the product?
It is very user frandly and can be learn from any user.
What do you dislike about the product?
As of now, nothing is bad about fresh service.
What problems is the product solving and how is that benefiting you?
It is helping us to resolve the incidents raised by other users.
Way to connect to IT on timely manner
What do you like best about the product?
Documentation, System info, Device information, End user support, Licenses, and renewal, Combine services with 3rd party, Connect with Microsoft with the info.
What do you dislike about the product?
Still need to add options for the IT team meeting options, Few services are not yet connected (not huge so it is ongoing work so expecting in an year)
What problems is the product solving and how is that benefiting you?
They are quick over problem-solving if any of the IT members are facing some access. Resolving in a timely manner helps to service out internal members on time.
FreshService, an affordable all-in-one IT Helpdesk
What do you like best about the product?
We love the fact that the helpdesk and inventory system are all in a single place. It allows us to quickly track assets assigned to various users across our organization.
What do you dislike about the product?
They like to periodically change things that we don't use, but the UI changes impact other parts of the interface that we do. I understand the need for changes and improvements but sometimes would like an option to opt-out.
What problems is the product solving and how is that benefiting you?
We use Freshservice as the main helpdesk for our organization. It also hosts our inventory database and user self-help guides. It has increased our team's efficiency by giving us a quick, easy, and, most importantly, convenient way to interact with our users about tech issues.
Freshservice is good tool with attractive interface.
What do you like best about the product?
In a Freshservice, We are managing the ticket efficiently for the issues reported by the customer.
We are working in a team, and these tools help us to manage the work as a team in the fresh service.
We are working in a team, and these tools help us to manage the work as a team in the fresh service.
What do you dislike about the product?
Freshservice does not have more integrations compared to other tools such as Snow or Salesforce.
Also, we would like to see the google meet integration with the fresh service as we have google meet as a primary communication tool.
Also, we would like to see the google meet integration with the fresh service as we have google meet as a primary communication tool.
What problems is the product solving and how is that benefiting you?
Managing the customer's queries helps resolve the issue in a timely manner(SLA).
fresh service has good user interface and easy to use tool features
What do you like best about the product?
With this tool, we can manage our customer tickets precisely.
What do you dislike about the product?
Currently, there is no dislike which I can share here
What problems is the product solving and how is that benefiting you?
We are working on a team and this tool helped us to improve our working capabilities.
Freshservice is real IT service
What do you like best about the product?
The best part is to associate of Assets with tickets and collaborate other tickets to Change and problem tickets.
What do you dislike about the product?
Automation is lacking in change request which needs to resolved.
What problems is the product solving and how is that benefiting you?
We implemented a freshservice for the service desk. Using for Incident, Service request, change request and problem request. Also, extracting reports from analytics.
We have automised the incident management and service request management process of approvals.
We have automised the incident management and service request management process of approvals.
nice ticketing tool but sometimes hard to customize
What do you like best about the product?
easy to use by the users. nice interface
also the analytics and admin sections are useable without knwoledge or programming skills. pretty intuitive to set up rules and workflows.
also the analytics and admin sections are useable without knwoledge or programming skills. pretty intuitive to set up rules and workflows.
What do you dislike about the product?
customization is an issue in Freshservice. We want to customize more but run into blockers a lot.
also the analytics miss some parameters we would like to check on. Also the user interface is made to be easy to use but compromises have been made on the data you can collect.
also the analytics miss some parameters we would like to check on. Also the user interface is made to be easy to use but compromises have been made on the data you can collect.
What problems is the product solving and how is that benefiting you?
customers can raise tickets to our support, planning and orderdesk teams for all their questions/orders/issues
It has very attractive user interface, easy to use, good analytical and reporting structure
What do you like best about the product?
It gives us good insight into the data which can be used for customer presentation and for management insights
What do you dislike about the product?
Live dashboards are not providing more insight of ticket data, we have to create report analytics for the more insights
What problems is the product solving and how is that benefiting you?
Centralised data management, Easy customer interaction, Secure and safe for storing customer data
World best ticketing tool
What do you like best about the product?
I really love Freshservice features like easy-to-log-in, design, security, dashboard, Customer support and assign ticket tracking.
What do you dislike about the product?
In my own words, I think it's a little costly compared to others ticketing tools.
What problems is the product solving and how is that benefiting you?
Freshservice customer support is always ready to help your valuable customer. he resolves all types of queries on sort spend on time. We also automate a lot of repetitive tasks.
showing 331 - 340