Freshservice
Freshworks Inc.External reviews
1,280 reviews
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External reviews are not included in the AWS star rating for the product.
It was easy and reliable tool.
What do you like best about the product?
its very secure and easy to manage all the tickets and Request received from users.
What do you dislike about the product?
Nothing to dislike. Everything is good abount freshservice.
What problems is the product solving and how is that benefiting you?
To manage the flow of tickets.
Freshservice the best tool for IT help desk
What do you like best about the product?
It is very easy to handle and intuitive for an agent or user. I also like that it allows for case management by user, handling response and resolution times for a final report.
What do you dislike about the product?
One of the things I don't like about Freshservice is that it doesn't have an option to set the panel to dark mode, and since agents spend hours in front of the screen, this option would be very good for eye care.
What problems is the product solving and how is that benefiting you?
On this platform, level 1 and 2 IT support for the company is managed, and it benefits us greatly as it allows us to keep track of cases and facilitates our work with the automations it provides.
Help desk
What do you like best about the product?
It is easy to use both for administrators and users, it is very easy to learn and it does not take much time to update it and make the most of it.
What do you dislike about the product?
The truth is, there is very little I don't like about Freshservice. In my time working with this tool, I have had a very good experience and I have noticed improvements in my final work since it also allows you to organize your work times.
What problems is the product solving and how is that benefiting you?
incidents in the technical or technological area of the company where I am working and also how it benefits me because I am a user of other areas such as the administrative one
Easy to use and user frendly
What do you like best about the product?
Its very easy to use and its very user friendly. Within a shot span of time i have learn a lot about fresh service.
What do you dislike about the product?
the reports and the dashboard access is depend on the plan which you take. Doenst give more options in dashboard on basic plan
What problems is the product solving and how is that benefiting you?
as if now there is a major issue with fresh service
The GUI interface is very simple.
What do you like best about the product?
That there is category for every type of task.
What do you dislike about the product?
I dislike the layout of the incidents section.
What problems is the product solving and how is that benefiting you?
It is helping me to to keep track and some IT related problems in the Organization.
Fresh service web application
What do you like best about the product?
Ease of use when using the Fresh service portal, and functionality is flexiabile and meeting requirements
What do you dislike about the product?
it needs training to know your way around
What problems is the product solving and how is that benefiting you?
Inventory, IT helpdesk tickets, and customer sevice tickets
Perfect addition to the team!
What do you like best about the product?
The most helpful about freshservice is that it's quick, easy and user friendly. A click of a button and people are able to submit tickets.
What do you dislike about the product?
No dislikes about freshservice as they been very helpful throughout the whole implementation.
What problems is the product solving and how is that benefiting you?
Freshservice helps resolve the simplicity so that end users can submit a ticket without any issues.
A complete ITSM tool
What do you like best about the product?
This ITSM tool is really fresh, perfectly suited to the name of the system based on its features and new updates every month. It has everything you need for the end-to-end process of IT. Also, it was easy to set up.
What do you dislike about the product?
Since there are so many updates, sometimes I feel like there's a lack of context, articles, or product launches. Also, chatbot is not compatible to Google workspace
What problems is the product solving and how is that benefiting you?
A portal for everyone to use whenever they need. Second, a service catalog for visibility of our services. Next is workflow automation to expedite the approval and escalation processes. Then, asset discovery helps us easily monitor all our assets. Lastly, analytics for reporting and analysis purposes.
Made to be simple and easy
What do you like best about the product?
It can convert email to ticket very simply
What do you dislike about the product?
Uploading bulk assets is a little bit hard
What problems is the product solving and how is that benefiting you?
NA
Its very easy to understand
What do you like best about the product?
Easy to understand handy to use
Admin can set rules for agent
Admin can set rules for agent
What do you dislike about the product?
After closing the ticket ist not updated need to update again then only its closed
What problems is the product solving and how is that benefiting you?
It helps in connecting with our customers internal as well as external and helps in resolving their issues
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