External reviews
External reviews are not included in the AWS star rating for the product.
Way to connect to IT on timely manner
What do you like best about the product?
Documentation, System info, Device information, End user support, Licenses, and renewal, Combine services with 3rd party, Connect with Microsoft with the info.
What do you dislike about the product?
Still need to add options for the IT team meeting options, Few services are not yet connected (not huge so it is ongoing work so expecting in an year)
What problems is the product solving and how is that benefiting you?
They are quick over problem-solving if any of the IT members are facing some access. Resolving in a timely manner helps to service out internal members on time.
- Leave a Comment |
- Mark review as helpful
FreshService, an affordable all-in-one IT Helpdesk
What do you like best about the product?
We love the fact that the helpdesk and inventory system are all in a single place. It allows us to quickly track assets assigned to various users across our organization.
What do you dislike about the product?
They like to periodically change things that we don't use, but the UI changes impact other parts of the interface that we do. I understand the need for changes and improvements but sometimes would like an option to opt-out.
What problems is the product solving and how is that benefiting you?
We use Freshservice as the main helpdesk for our organization. It also hosts our inventory database and user self-help guides. It has increased our team's efficiency by giving us a quick, easy, and, most importantly, convenient way to interact with our users about tech issues.
Freshservice is good tool with attractive interface.
What do you like best about the product?
In a Freshservice, We are managing the ticket efficiently for the issues reported by the customer.
We are working in a team, and these tools help us to manage the work as a team in the fresh service.
We are working in a team, and these tools help us to manage the work as a team in the fresh service.
What do you dislike about the product?
Freshservice does not have more integrations compared to other tools such as Snow or Salesforce.
Also, we would like to see the google meet integration with the fresh service as we have google meet as a primary communication tool.
Also, we would like to see the google meet integration with the fresh service as we have google meet as a primary communication tool.
What problems is the product solving and how is that benefiting you?
Managing the customer's queries helps resolve the issue in a timely manner(SLA).
fresh service has good user interface and easy to use tool features
What do you like best about the product?
With this tool, we can manage our customer tickets precisely.
What do you dislike about the product?
Currently, there is no dislike which I can share here
What problems is the product solving and how is that benefiting you?
We are working on a team and this tool helped us to improve our working capabilities.
Freshservice is real IT service
What do you like best about the product?
The best part is to associate of Assets with tickets and collaborate other tickets to Change and problem tickets.
What do you dislike about the product?
Automation is lacking in change request which needs to resolved.
What problems is the product solving and how is that benefiting you?
We implemented a freshservice for the service desk. Using for Incident, Service request, change request and problem request. Also, extracting reports from analytics.
We have automised the incident management and service request management process of approvals.
We have automised the incident management and service request management process of approvals.
nice ticketing tool but sometimes hard to customize
What do you like best about the product?
easy to use by the users. nice interface
also the analytics and admin sections are useable without knwoledge or programming skills. pretty intuitive to set up rules and workflows.
also the analytics and admin sections are useable without knwoledge or programming skills. pretty intuitive to set up rules and workflows.
What do you dislike about the product?
customization is an issue in Freshservice. We want to customize more but run into blockers a lot.
also the analytics miss some parameters we would like to check on. Also the user interface is made to be easy to use but compromises have been made on the data you can collect.
also the analytics miss some parameters we would like to check on. Also the user interface is made to be easy to use but compromises have been made on the data you can collect.
What problems is the product solving and how is that benefiting you?
customers can raise tickets to our support, planning and orderdesk teams for all their questions/orders/issues
It has very attractive user interface, easy to use, good analytical and reporting structure
What do you like best about the product?
It gives us good insight into the data which can be used for customer presentation and for management insights
What do you dislike about the product?
Live dashboards are not providing more insight of ticket data, we have to create report analytics for the more insights
What problems is the product solving and how is that benefiting you?
Centralised data management, Easy customer interaction, Secure and safe for storing customer data
World best ticketing tool
What do you like best about the product?
I really love Freshservice features like easy-to-log-in, design, security, dashboard, Customer support and assign ticket tracking.
What do you dislike about the product?
In my own words, I think it's a little costly compared to others ticketing tools.
What problems is the product solving and how is that benefiting you?
Freshservice customer support is always ready to help your valuable customer. he resolves all types of queries on sort spend on time. We also automate a lot of repetitive tasks.
The ticketing solution (not a platform)
What do you like best about the product?
Freshservice is highly configurable yet is completely an out of the box solution. Most small to medium sized companies do not have the resources to pay for resources needed to build a soloution from platforms like Ivanti or ServiceNow. That being said Freshservice can offer a very similar service with no coding requirements needed. Given that it costs us less to run Freshservice but still have a soloution that is useful to the company.
What do you dislike about the product?
There are some limitations to not being able to build the tool you are looking for from scratch. Therefore you do come across situations where you have to make sacrifices in terms of customization that you were used to previously with other tools. That being said Freshservice comes closer than any other tool to giving you all the tools and features you need to make anything you want without an expert or developer support.
The only other thing I must point out directly is that the slack/Freddy integration is terrible. They say it is still in beta but expect you yo pay a premium for it. I have to say it doesn't come close to any other competitor in terms of usefulness or features. I would really prefer them to modernize the slackbot to be more like Halp or closer to Moveworks as it just completely useless in its current form.
The only other thing I must point out directly is that the slack/Freddy integration is terrible. They say it is still in beta but expect you yo pay a premium for it. I have to say it doesn't come close to any other competitor in terms of usefulness or features. I would really prefer them to modernize the slackbot to be more like Halp or closer to Moveworks as it just completely useless in its current form.
What problems is the product solving and how is that benefiting you?
Our freshservice account is used as a one stop shop for all our company needs including HR, information security, analytics, customer privacy, and facilities.
We have been able to centralize help services to which previously support was scattered using different services and methods. This has saved us time and money in this way.
We have been able to centralize help services to which previously support was scattered using different services and methods. This has saved us time and money in this way.
Amazing experience
What do you like best about the product?
Very user-friendly, I don't remember having to ask for help since I started working with freshservice. This is the best cloud-based IT Help Desk and service management solution I have found.
What do you dislike about the product?
At the moment I haven't found anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
We tried using a lot of service management solutions without success. Now we can actually follow the tickets with ease. It utilizes robust processes like incident management, problem management, change management, asset management, and service catalog management to streamline IT service delivery
showing 251 - 260