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Fresh Service is the way to go with Ticketing systems
What do you like best about the product?
The integrations with our systems, such as laptop management. We can have it pick up SnipeIT abd SimpleMDM, so we know exactly what computer is being requested about. Makes life easy!
What do you dislike about the product?
Fresh Service is a little difficult to navigate. Sometimes tickets get lost and its kind of a hassle to try to track them down.
Overall it works but you have to find workarounds.
Overall it works but you have to find workarounds.
What problems is the product solving and how is that benefiting you?
Probably the most benificial thing is helping index issues that we have been having and having a knowledge base built up so we can extend the knowledge of our team.
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Perfect service desk for our small team
What do you like best about the product?
Has all of the features in one place on on platform. Extremely easy to use but powerful at the same time. Can be as simple or as complex as you require but easy to configure.
What do you dislike about the product?
There really isn't anything I dislike about Freshservice. There are no hidden costs or missing features that need to be filled by add-ons that I have found when using previous service desk systems.
What problems is the product solving and how is that benefiting you?
Ticketing, communication, self service, knowledgebase \ documentation, incident management, alerting, asset management. I have found each of these easy to configure and easy to use.
It was easy and reliable tool.
What do you like best about the product?
its very secure and easy to manage all the tickets and Request received from users.
What do you dislike about the product?
Nothing to dislike. Everything is good abount freshservice.
What problems is the product solving and how is that benefiting you?
To manage the flow of tickets.
Freshservice the best tool for IT help desk
What do you like best about the product?
That it is very easy to handle and intuitive for an agent or user, I also like that it allows for case management by user, managing response and resolution times for a final report.
What do you dislike about the product?
one of the things I don't like about freshservice is that it doesn't have an option to put the panel in dark mode, and since agents spend hours in front of the screen, this option would be very good for eye care.
What problems is the product solving and how is that benefiting you?
On this platform, level 1 and 2 IT support of the company is managed, and it benefits us a lot as it allows us to keep track of cases and makes our work easier with the automations it provides.
Help desk
What do you like best about the product?
It is easy to use for both administrators and users, it is very easy to learn and it does not take much time to update it and get the most out of it.
What do you dislike about the product?
The truth is there is very little that I don't like about Freshservice. In my time working with this tool, I have had a very good experience and have noticed improvement in my final work since it also allows you to organize your work times.
What problems is the product solving and how is that benefiting you?
incidents in the technical or technological area of the company where I am working and also how it benefits me because I am a user of other areas such as the administrative one
Easy to use and user frendly
What do you like best about the product?
Its very easy to use and its very user friendly. Within a shot span of time i have learn a lot about fresh service.
What do you dislike about the product?
the reports and the dashboard access is depend on the plan which you take. Doenst give more options in dashboard on basic plan
What problems is the product solving and how is that benefiting you?
as if now there is a major issue with fresh service
The GUI interface is very simple.
What do you like best about the product?
That there is category for every type of task.
What do you dislike about the product?
I dislike the layout of the incidents section.
What problems is the product solving and how is that benefiting you?
It is helping me to to keep track and some IT related problems in the Organization.
Fresh service web application
What do you like best about the product?
Ease of use when using the Fresh service portal, and functionality is flexiabile and meeting requirements
What do you dislike about the product?
it needs training to know your way around
What problems is the product solving and how is that benefiting you?
Inventory, IT helpdesk tickets, and customer sevice tickets
Perfect addition to the team!
What do you like best about the product?
The most helpful about freshservice is that it's quick, easy and user friendly. A click of a button and people are able to submit tickets.
What do you dislike about the product?
No dislikes about freshservice as they been very helpful throughout the whole implementation.
What problems is the product solving and how is that benefiting you?
Freshservice helps resolve the simplicity so that end users can submit a ticket without any issues.
A complete ITSM tool
What do you like best about the product?
This ITSM tool is really fresh, perfectly suited to the name of the system based on its features and new updates every month. It has everything you need for the end-to-end process of IT. Also, it was easy to set up.
What do you dislike about the product?
Since there are so many updates, sometimes I feel like there's a lack of context, articles, or product launches. Also, chatbot is not compatible to Google workspace
What problems is the product solving and how is that benefiting you?
A portal for everyone to use whenever they need. Second, a service catalog for visibility of our services. Next is workflow automation to expedite the approval and escalation processes. Then, asset discovery helps us easily monitor all our assets. Lastly, analytics for reporting and analysis purposes.
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