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resolution of IT incidents
What do you like best about the product?
What I like most about freshservice is that it helps me day by day in my tasks as a technologist and user of my organization's service desk and allows me to perform my tasks in an organized and timely manner since it has an organized and easy-to-manipulate interface.
What do you dislike about the product?
There is nothing I don't like about freshservice, I actually use it every day in my work and it seems to me one of the best tools I use in the company where I work, so to this question, the answer I can give is that I like everything about freshservice.
What problems is the product solving and how is that benefiting you?
The problems that he is personally solving are that, as we manage the help desk in the IT area of my organization, it allows me to organize the number of cases that come to me and fulfill them within the stipulated time. Since we started using Freshservice, the quality of attention and service we provide to users has improved considerably.
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Fresh service
What do you like best about the product?
The truth is that I like to use Freshservice a lot because I consider it a very intuitive and easy-to-use tool for my daily tasks.
What do you dislike about the product?
There is little I can say or answer in this question since I use Freshservice daily in my work as we use it as a help desk in the technology department.
What problems is the product solving and how is that benefiting you?
This is resolving a lot the issue of organization and work times, as I have organized the cases that come to me in terms of time and importance of each one, and it helps me to have goals and meet my objectives. I highly recommend freshservice to organizations.
Case management in the technology area
What do you like best about the product?
what I like most about this platform is that it is interactive and allows me to upload cases and give quite a complete follow-up to this and any other case or requirement I have
What do you dislike about the product?
What I don't like is that it doesn't allow me to have direct communication with the agent assigned to me and only through emails and the case response, everything else is very good.
What problems is the product solving and how is that benefiting you?
technology problems such as issues with office, network software that we use in the company among others these cases I report and are assigned to an agent and this reaches me via an email
Help desk
What do you like best about the product?
What I like most about Freshservice is that it allows me to be organized and punctual with my tasks since I use it daily as a help desk in my organization, and I consider it one of the best on the market today.
What do you dislike about the product?
There are very few things or nothing that I could say in this question since I use Freshservice day to day and I consider that its interface is very simple and very useful when using it both for the user and for the administrator.
What problems is the product solving and how is that benefiting you?
The problem it helps me solve personally is that I am more organized since we started using Freshservice, and the users are also very happy because it allows meeting work deadlines at the help desk.
Best software for IT support
What do you like best about the product?
That it is a very interactive and efficient platform when it comes to handling support and keeping records of the cases handled by each of the agents.
What do you dislike about the product?
in this part there are very few things I can talk about since this platform is very efficient for everything I mentioned earlier but one of the things that can improve is its high prices
What problems is the product solving and how is that benefiting you?
problems such as issues with the company's software and hardware that affect its operation, generally all cases are reported by the workers.
La aplicación de Helpdesk más versátil con la que he trabajado.
What do you like best about the product?
What I like most about the Freshservice application is that it is very fast when it comes to responding to tickets and the traceability of these is very clear, seeing the continuity of the conversation and solutions.
What do you dislike about the product?
Previously, one of the things I didn't like was that while on the ticket, when responding to it, due to the location of the close button (next to the reply button), the button was accidentally pressed, but everything else is fabulous.
What problems is the product solving and how is that benefiting you?
The organization, assignment, and management of incidents has improved significantly since here you can have everything more organized and faster.
Help desk
What do you like best about the product?
What I like most about Freshservice is its interface and how it helps me a lot with organizing my work schedule and my cases to resolve, it is very easy to use for both administrators and users.
What do you dislike about the product?
There are very few things I could say here since I use Freshservice every day and it helps me in my tasks day by day, and both I and the users I help at the help desk are happy with Freshservice.
What problems is the product solving and how is that benefiting you?
Freshservice benefits me a lot, but what I like the most is that it organized my time and space since I handle the cases that come to me and organize them according to high or low priority, allowing me to meet the estimated time.
Freshservice una herramienta de helpdesk muy facil de usar e intuitiva
What do you like best about the product?
The truth is that freshservice is an application that is very easy to use, intuitive and that updates all its modules as they observe the needs of users and the updating of ITIL standards.
What do you dislike about the product?
At the moment I can't find anything that I dislike about Freshservice, as I indicated I really like Freshservice for its ease of use and at the same time how robust it is with ITIL standards
What problems is the product solving and how is that benefiting you?
Previously, the help desk was very messy and delivered solutions very late and even some were not given, after using Freshservice all this improved since cases are organized according to their priority and thus they are attended to, apart from this traceability of the incidents can be seen in the same ticket and at any time, even after several years have passed.
Freshservice a very versatile tool for use in Helpdesk
What do you like best about the product?
What I like the most about freshservice is that it is very easy to use, the truth is that it is very intuitive to use, and that it is up to date with Itil standards. I am really happy with the use of this tool.
What do you dislike about the product?
I have not yet found something that I dislike about Freshservice, as I indicated before it is very versatile, and it is constantly updated to provide the best user experience.
What problems is the product solving and how is that benefiting you?
In the company it was very difficult to see the traceability of the incidents that the users placed, with Freshservice all changes since the traceability of the incidents and solutions that we provide are maintained over time, in addition to the fact that the cases are assigned according to the agent in charge of said application, on the other hand, the SLA configuration allowed us to attend to the cases with the priority that is due.
Feature-rich and easy to use helpdesk service for your employees
What do you like best about the product?
The helpdesk interface is easy to use, there are many ways to automate recurring tasks and processes and there are many useful apps in the marketplace.
What do you dislike about the product?
Creating a complicated automation is not easy and will require a lot of trial and error.
What problems is the product solving and how is that benefiting you?
- IT ticketing system for employees and customers: Simplifies our workflow, each IT agent knows what to do and when, employees and customers get better service.
- Asset Management: When an employee is opening a ticket about an issue with their laptop, we can lookup that laptop right away and will be able to reference that ticket in the future via the laptop record.
- Orchestration: We can create workflows that automate our other systems, like adding a member to a Google Group or creating a Google Calendar event based on service requests that come to Freshservice.
- Asset Management: When an employee is opening a ticket about an issue with their laptop, we can lookup that laptop right away and will be able to reference that ticket in the future via the laptop record.
- Orchestration: We can create workflows that automate our other systems, like adding a member to a Google Group or creating a Google Calendar event based on service requests that come to Freshservice.
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