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Freshservice lo mejor en el mercado
What do you like best about the product?
Para mi es la mejor herramienta en mesa de ayuda ti, nos ayuda mucho en nuestra organizacion, la utilizamos a diario, me gusta mucho y concideron algo muy util y qu todas las empresas deberian tener
What do you dislike about the product?
Hay muy pocas cosas para no decir nada, ya que me encanta mucho freshservice y lo utilizo mucho a diario en la mesa de ayuda TI de mi organizacion la verdad la recomiendo mucho
What problems is the product solving and how is that benefiting you?
Los principales problemas que esta ayudando a resolver freshservice son de tiempo y espacio ya que vamos atendiendo cada caso dependiendo a su importancia o urgencia, me encanta freshservice
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Lo mejor para trabajar en mesa de ayuda TI
What do you like best about the product?
Hay muchas cosas que me gustan de freshservice pero lo que mas me encanta es que m ayuda a diario en mi trabajo ya que me ayuda a organizar los casos que van entrando dependiendo de su importancia y me da un tiempo prudente para resolverlo
What do you dislike about the product?
Hay pocas cosas que podria decir que no me gustan de freshservice, ya que me encanta y lo utilizo todos los dias en mi organizacion, pero si tuviera que decir algo diria que podrian mejorar el precio o valor de la licencia
What problems is the product solving and how is that benefiting you?
La verdad esta resolviendo mucho el tema de la organizacion y eso siempre lo resalto y lo digo es lo que mas me gusta y lo que mas me sirve a diario y el tiempo que te dan para resolver los incidentes o solicitudes de servicios son muy prudentes y estoy muy deacuerdo
Doesn't work
Cannot setup account because the setup account URL is dead, it goes to either a 503 or a 404. Do not buy through marketplace, even if you use the same email address, the billing is not linked.
Reliable tool for incident management and follow-up with clients on cases via email and portal
What do you like best about the product?
The most usefull use of the tool is it can be accessed by mobile and laptop, providing the flexibility to work from anywhere and making it user friendly.
What do you dislike about the product?
None as of now, the tool is working perfect and FS team is nailing it.
What problems is the product solving and how is that benefiting you?
Helps in keeping track of case/incident ticket flow and sending notification to agent promptly. Also I received a notification in case any case is escalated/closed/opened/assigned.
Lo mejor para mesa de ayuda
What do you like best about the product?
Lo que mas me gusta de freshservice es que puedo usarlo de forma diaria en mi organizacon, su interface es sencilla de usar tanto para administradores como usuarios finales, tengo la dicha de usar freshservice
What do you dislike about the product?
hay pocas cosas que puedo responder a esta pregunta ya que me gusta mucho freshservice si tengo que dar mi oponion para mejorar en un aspecto es en que el valor es un poco elevado a mi parecer, pero del resto es estupendo
What problems is the product solving and how is that benefiting you?
El tema de la organizacion en la mesa de ayuda de mi organizacion es fantastica gracias a freshservice ya que nos ayuda organizando los casos dependiendo su importancia y nos da un tiempo pruedente para su resolucion
Great for bringing the business teams together
What do you like best about the product?
A great tool that enables you to setup a tool for IT and the business with an easy to use Out the box solution. Links great to a CMDB and alerting on downtime.
What do you dislike about the product?
Workflow automator could use a bit of work on the useability.
What problems is the product solving and how is that benefiting you?
Freshservice is solving a ticketing solution unification across the whole business and stopping the siloed culture in the company.
Great As a Ticketing System and Knowledge Base
What do you like best about the product?
I especially like that Freshservice can be configured to our needs, and that support agents were available to answer my questions and help me with setting up automation.
What do you dislike about the product?
I don't like the fact that despite being a long-time customer and not needing to utilize any additional features, the cost has increased exponentially and without much notice.
What problems is the product solving and how is that benefiting you?
We use it as our ticketing system and for our Support Library. It has helped with enhancing our efficiency. We can address customer support issues quickly and easily link articles from our Knowledge Base.
Fresh service for the win
What do you like best about the product?
How it can help me delegate our ticketing system to additional users based on bandwidth, as well implement a division of departments to easily move tickets between entities
What do you dislike about the product?
How email integration sometimes works faster than the ticketing que and any new tickets can show in email before the actual web portal
What problems is the product solving and how is that benefiting you?
letting me integrate and collaborate across my teams to verify proper time management and execution are in place.
This service NOT WORK
We purchased service, but setup URL to configure didn't work. We contacted freshservice support and was awful experience and they not solve the problem. We shut down the subscription.
Unveiling Excellence: A Review of Freshworks Solutions
What do you like best about the product?
Unified Platform: Freshworks offers a suite of customer engagement tools, including customer support, marketing, sales, and more, all integrated into a single platform. This unified approach streamlines workflows and eliminates the need for multiple disjointed tools.
Automation: The automation features within Freshworks help reduce manual tasks, increase efficiency, and ensure timely responses to customer interactions.
Integration Capabilities: The software's ability to integrate with other popular tools and platforms contributes to a more comprehensive and connected business ecosystem.
Automation: The automation features within Freshworks help reduce manual tasks, increase efficiency, and ensure timely responses to customer interactions.
Integration Capabilities: The software's ability to integrate with other popular tools and platforms contributes to a more comprehensive and connected business ecosystem.
What do you dislike about the product?
No Cloud Hosting in Middle East
Response Time: In some cases slower response times from customer support, impact the resolution of urgent issues.
Feature Requests: Users might wish for certain additional features that are not currently available within Freshworks' offerings.
Response Time: In some cases slower response times from customer support, impact the resolution of urgent issues.
Feature Requests: Users might wish for certain additional features that are not currently available within Freshworks' offerings.
What problems is the product solving and how is that benefiting you?
Disjointed Communication: Freshworks' suite of customer engagement tools consolidates communication channels, preventing fragmented interactions and helping businesses manage customer inquiries seamlessly.
Inefficient Support: Freshworks' customer support software streamlines and automates support processes, reducing manual tasks and ensuring timely responses to customer queries.
Sales Pipeline Management: Freshworks' CRM tools help businesses track leads, manage sales activities, and forecast revenue, leading to more organized and efficient sales processes.
Inefficient Support: Freshworks' customer support software streamlines and automates support processes, reducing manual tasks and ensuring timely responses to customer queries.
Sales Pipeline Management: Freshworks' CRM tools help businesses track leads, manage sales activities, and forecast revenue, leading to more organized and efficient sales processes.
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