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fresh service
What do you like best about the product?
What I like most about Freshservice is that it helps me every day in my organization as it helps me organize the cases in the IT help desk where I work, organizing them by incidents or service requests, and I love that.
What do you dislike about the product?
there are few things that I don't like but if I have to say something to improve it is the issue of value, in my opinion it is a bit expensive, I still recommend freshservice with my eyes closed
What problems is the product solving and how is that benefiting you?
The main problems that freshservice is helping me solve are in the IT help desk, cases in the technology area of my organization, and since I started using it, I notice that I am more effective in my work as I organize myself.
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The best tool in IT help desk
What do you like best about the product?
The truth is there are many things I like about Freshservice, among them its ease of use and its interface. It is easy to use for both administrators and end users. I also really like that it helps me stay organized with the cases that come to the IT help desk in my organization.
What do you dislike about the product?
there is very little or nothing to respond here since I love freshservice, I use it every day in my work and it makes it much easier for me, for me it is the best tool one can use if working in IT help desk
What problems is the product solving and how is that benefiting you?
The main problem that freshservice personally helps me solve is the organization of my cases, as it helps me organize according to incident or service request and provides reasonable times to resolve each ticket. I simply love freshservice.
Great Product and Amazing Customer Service
What do you like best about the product?
Fresh Service is an amazing ITSM/ITOM tool. It is feature-rich at an incredible price! Very easy to use, customize, and integrate with other systems. Last but not least, the customer service is fantastic! I have never had a bad experience working with anyone at Freshworks.
What do you dislike about the product?
I do hope the company restarts hosting its annual conference again.
What problems is the product solving and how is that benefiting you?
It is our primary ITSM/ITOM tool helping us run our IT Operations. We have since expanded the use of it to include our Facilities and HR teams as their issue and case management tool.
the best tool
What do you like best about the product?
I love Freshservice, I recommend it to anyone who has or works at a help desk, it helps you optimize time as it organizes tickets according to incident or service request I love it.
What do you dislike about the product?
there is little to say here since I love it and use it daily in my years of experience using freshservice at my organization's help desk I have not found anything negative, I recommend it with my eyes closed
What problems is the product solving and how is that benefiting you?
The main problems that Freshservice is helping to solve are time optimization since it organizes the tickets and gives you a reasonable time to resolve them.
Freshservice the best tool for help desk
What do you like best about the product?
I love and really like Freshservice, but what I like the most is that since we started using it in my organization, the case times have decreased because it helps us organize and gives us reasonable time to handle each case that comes to the help desk.
What do you dislike about the product?
The truth is I use Freshservice every day since I work as a help desk analyst. I haven't found anything negative about it; on the contrary, it is an excellent tool that has done us a lot of good.
What problems is the product solving and how is that benefiting you?
the main problems I have noticed that Freshservice is helping to solve are mainly the times in which we resolve cases or service requests because it gives us the ease of organizing ourselves in a better way, I love Freshservice
Freshservice is the best in the market.
What do you like best about the product?
For me, it is the best tool in IT help desk, it helps us a lot in our organization, we use it daily, I like it a lot and consider it very useful and that all companies should have it.
What do you dislike about the product?
There are very few things to say nothing, as I really love Freshservice and use it a lot daily at the IT help desk in my organization. I truly recommend it a lot.
What problems is the product solving and how is that benefiting you?
The main problems that Freshservice is helping to solve are time and space since we are addressing each case depending on its importance or urgency, I love Freshservice.
The best for working at an IT help desk
What do you like best about the product?
There are many things I like about freshservice, but what I love the most is that it helps me daily in my work as it helps me organize the cases that come in depending on their importance and gives me a reasonable time to resolve them.
What do you dislike about the product?
There are few things I could say that I don't like about Freshservice, as I love it and use it every day in my organization, but if I had to say something, I would say they could improve the price or value of the license.
What problems is the product solving and how is that benefiting you?
The truth is that it is greatly resolving the issue of organization, and I always highlight and say that it is what I like the most and what is most useful to me daily, and the time they give you to resolve incidents or service requests is very reasonable, and I agree very much.
Doesn't work
Cannot setup account because the setup account URL is dead, it goes to either a 503 or a 404. Do not buy through marketplace, even if you use the same email address, the billing is not linked.
Reliable tool for incident management and follow-up with clients on cases via email and portal
What do you like best about the product?
The most usefull use of the tool is it can be accessed by mobile and laptop, providing the flexibility to work from anywhere and making it user friendly.
What do you dislike about the product?
None as of now, the tool is working perfect and FS team is nailing it.
What problems is the product solving and how is that benefiting you?
Helps in keeping track of case/incident ticket flow and sending notification to agent promptly. Also I received a notification in case any case is escalated/closed/opened/assigned.
The best for help desk
What do you like best about the product?
What I like most about Freshservice is that I can use it daily in my organization, its interface is easy to use for both administrators and end users, I have the pleasure of using Freshservice.
What do you dislike about the product?
there are few things I can respond to this question since I really like freshservice if I have to give my opinion to improve in one aspect it is that the value is a bit high in my opinion, but the rest is great
What problems is the product solving and how is that benefiting you?
The topic of organization in the help desk of my organization is fantastic thanks to Freshservice as it helps us organize cases depending on their importance and gives us a reasonable time for their resolution.
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