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FreshService Feeback
What do you like best about the product?
I love the private note options to be able to leave solutions that I and other colleagues to refer back to on how to resolve an issue.
What do you dislike about the product?
Can sometimes be challenging to locate a ticket by someone' s name
What problems is the product solving and how is that benefiting you?
FreshService has offered an AI component that is helping the tech with resolving tickets quickly.
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Easy to use, great partnership
What do you like best about the product?
Fresh service provides a simple to navigate agent experience as well as a customizable end user portal. We have been able to develop workflows using their workflow designer to improve the routing and handling of tickets within IT and cases within other business areas of the organization. Specifically our accounting and HR teams have recieved significant improvements to their workflow by utilizing approval steps. Their customer support has been very good, they meet with us regularly and take the feedback we provide to their product managers.
What do you dislike about the product?
Fresh service is developed in an Agile process, so some features are released in an MVP (minimum viable product). This is both a blessing and a curse. We are able to see features they are working toward but sometimes there are more bugs. So you just have to be prepared to run into more issues with these new features and functions. The blessing is that often the things they are producing are items that have actual impact to the work being done within the system.
What problems is the product solving and how is that benefiting you?
Freshservice has provided many departments within the organization with a way to consolidate their workstreams into a single tool. This allows for better reporting and analysis of workloads and provides easy ways to view the status of various requests throughout the organization.
Freshservice reliablity and ease of use
What do you like best about the product?
I have been working with Freshservice for the last 6 years. Freshervice allows our small IT Department to manage requests from 450 staff daily. The features that are built in also help our daily workflow with service requests and IT issues. Their customer support is always helpful and resolves any issues we have in a timely manner.
What do you dislike about the product?
I wish Freshservice allowed the sorting of help desk tickets by subject. We include the store number in the subject line and would love to see this sort the subject line.
What problems is the product solving and how is that benefiting you?
Freshservice continuously updates and improves its features on a monthly basis.
Not perfect, but pretty darned close
What do you like best about the product?
The flexibility of FreshService is probably it's greatest asset.
What do you dislike about the product?
Along with the flexibility, as in most cases, comes complexity.
What problems is the product solving and how is that benefiting you?
FreshService consolidates various systems and allows us to have a complete ticketing system in one pane of glass.
Very easy to use User Interface
What do you like best about the product?
The interface and features are very impressive. The GUI is easy to navigate and the features are perfect for a helpdesk
What do you dislike about the product?
I would like to see more Microsoft implementations and cross-platform integrations.
What problems is the product solving and how is that benefiting you?
It gives us a nice asset management platform and also the feature to report and sustain projects with scopes.
Tudo funciona muito bem ! Utilizamos há vários anos
What do you like best about the product?
Análises e relatórios personalizados que são enviados para os nossos clientes de forma automática.
Recursos de automação.
Recursos de automação.
What do you dislike about the product?
Sinceramente acho ele perfeito, apenas deixaria o módulo de asset inventário sem custo adicional.
What problems is the product solving and how is that benefiting you?
Tickets.
Best tool for help desk and IT management
What do you like best about the product?
Freshservice is one of the best tool for ticket management, asset management, reportings and automations. It is loaded with tons of features which are very helpful in ITSM. Implementation is very easy and customer support is also good.
What do you dislike about the product?
There is nothing to dislike about freshservice. It has everything you need to manage tickets and assets.
What problems is the product solving and how is that benefiting you?
Freshservice is providing best ITSM tools. We are using it to manage incident tickets, providing self service desk to customers, workflow automations and reportings are very useful.
Best Ticket management tool
What do you like best about the product?
Freshservice has very user friendly ui and loaded with ITSM features, automations and many more useful things.
What do you dislike about the product?
Agent Licensing is bit costly. It can be reduced a bit.
What problems is the product solving and how is that benefiting you?
We are using Freshservice for incident management, service request management and ITSM tools.
La mejor herramienta en mesa de ayuda TI
What do you like best about the product?
Lo que mas me gusta es la interface y la facilidad de uso que tiene freshservice, lo uso a diario en mi organizacion, siento que desde que la usamos mis compañeros y yo somos mas productivos y nos ayuda dia a dia, recomiendo a ojos cerrados freshservice
What do you dislike about the product?
La verdad he pensado mucho esta pregunta y sinceramente no he podido responderla ya que uso a diario freshservice y m encanta, siento que desde que lo uso somos mas productivos en la mesa de ayuda TI de mi organizacion.
What problems is the product solving and how is that benefiting you?
Los problemas principales que me ayudan a resolver freshservice es en la mesa de ayuda TI, siento que el tiempo nos rinde mas por que con su sistema de tickets los clasifica dependiendo si es incidencia o solicitud de servicio, me parece de lo mejor y siento que me ayuda mucho
La mejor herramienta para mesa de servicio
What do you like best about the product?
En mi organizacion utilizamos todo tipo de herramientas y licencias para diferentes cosas, pero la que mas uso y la que mas me gusta es freshservice, la concidero super necesaria y no me imagino trabajar sin ella, lo que mas me gusta es su interface y lo practico y facil que es de usar, la recomiendo a ojos cerrados para la mesa de ayuda TI de sus organizaciones
What do you dislike about the product?
Hay poco que decir en esta pregunta ya que uso freshservice todos los dias y me encanta, pero si tengo que decir algo negativo o a mejorar seria el costo de la licencia, pero del resto me encanta
What problems is the product solving and how is that benefiting you?
Trabajo en la mesa de ayuda TI de mi organizacion y los principales problemas que ayuda a resolver freshservice son de caracter TI, los personales serian el tema de la organizacion y los tiempos para resolver cada ticket, ya que los organiza dependiendo de su importancia, incidencia y solicitud de servicio, simplemente freshservice me encanta
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