External reviews
External reviews are not included in the AWS star rating for the product.
Excellent service and user experience
What do you like best about the product?
Navigating around and finding things is pretty straightforward. Their support team is always very responsive and helpful.
What do you dislike about the product?
I wish the assets type list could be expanded by default.
What problems is the product solving and how is that benefiting you?
Asset management is easy now.
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Evaluation
What do you like best about the product?
Practical, easy to manage, dynamic reports according to the reality of the business, easy to customize
What do you dislike about the product?
does not have any negative questions for evaluation so far, I believe that the tool sets out to do what is presented.
What problems is the product solving and how is that benefiting you?
gerenciamos todos os chamados da empresa a nivel de TI, demandas de infraestrura, microinformatica, e cad 3d.
Recommendations to others considering the product:
You can trust.
Easy and with the Best User Experience
What do you like best about the product?
The FreshService UI is clean and intuitive.
What do you dislike about the product?
Some of the automation workflows can be a little clunky. Very powerful, but you can’t do everything with it.
What problems is the product solving and how is that benefiting you?
We moved from a clunky and unintuitive system. Our users love the ease of FreshService, dramatically lowering walk ups and increasing actual ticket counts.
Great Customer service and responsive!
What do you like best about the product?
how I am able to quickly access help with chat functions
What do you dislike about the product?
nothing the prodcut does exactly what I need
What problems is the product solving and how is that benefiting you?
we are able to leverage the product for not only IT but Facilities support
Help Desk Software "Just Right" for our size
What do you like best about the product?
The ability to use pre-packaged emails and temolates or to customise our own.
What do you dislike about the product?
Nothin yet...Things are looking good. I like everything I saw during Trial period, and Glad that we bought the usbscription
What problems is the product solving and how is that benefiting you?
We are able to track and document issues as they arise, along with being able to run certain reports, even at a lower-price level of FreshService.
FreshService Review
What do you like best about the product?
Ease of use and setup and very prompt customer support
What do you dislike about the product?
Would like a little more customization options.
What problems is the product solving and how is that benefiting you?
Help Desk Service Desk
Recommendations to others considering the product:
While they are smaller than some of the bigger Service Desk products, they meet almost all of our needs for a small and midsize IT shop.
Fresh-Service
What do you like best about the product?
Very user friendly and has the ability to show when someone is viewing the same ticket.
What do you dislike about the product?
Not much really, it took about 30 minutes to get used to the new GUI and now I like it even more than the original.
What problems is the product solving and how is that benefiting you?
Primarily helpdesk and change management but can be used for other modules as well.
Recommendations to others considering the product:
try before you buy, it should meet most if not all your needs!
Good easy to use service desk
What do you like best about the product?
The ease of use. The UI is very simple and easy to navigate.
What do you dislike about the product?
Lack of project management tools available
What problems is the product solving and how is that benefiting you?
Response to client issues are made easy using Freshservice.
Great product, great service
What do you like best about the product?
I love the product interface and how many features it has. The features don't seem overwhelming because they are well designed.
What do you dislike about the product?
I really dislike the inventory system. When i used it more than a year ago it was clunky and did not work well. It also had no way for me to audit my inventory.
What problems is the product solving and how is that benefiting you?
We use it to help our employees get help faster and in an orderly manner. We have great success tracking how much we help our employees as well as how fast we help them.
Recommendations to others considering the product:
A good audit for inventory
Support in FreshService
What do you like best about the product?
Faster turnaround time of email reply and reliable
What do you dislike about the product?
When replying the Support group does not send screenshots for faster understanding of the resolution
What problems is the product solving and how is that benefiting you?
Everything
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