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Ease of use
What do you like best about the product?
It's easy to use and is bug free. Customer support is great
What do you dislike about the product?
Nothing honestly. It's been seemless so far
What problems is the product solving and how is that benefiting you?
It helps us reach out to our prospects timely. Our old vendor had issues with bugs and ztuff
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Excellent experience with Freshchat
What do you like best about the product?
The best thing about Freshchat is that you can use shortcuts to use sentences that are repeated occasionally. The user details are easily accessible and creating tickets is easy.
What do you dislike about the product?
There are some issues like the names are not visible sometimes, but were eventually solved later. This had caused some problems while working.
What problems is the product solving and how is that benefiting you?
The bots solve most of the concern before landing to our bucket to help the customers.
Freshchat Review
What do you like best about the product?
-Direcly integrated with CRM
-Easy to use
-Works with WhatsApp
-Easy to use
-Works with WhatsApp
What do you dislike about the product?
A bit of bugs and glitches while using Chrome. Takes time to load
What problems is the product solving and how is that benefiting you?
Customers find it handy and helpful to connect with an agent via WhatsApp
Good AI powered chat box
What do you like best about the product?
It's relevant, understands inputs. Gives near to accurate answers.
What do you dislike about the product?
Lag time. 2-3 seconds. However, it is understandable as it's AI
What problems is the product solving and how is that benefiting you?
Reducing incoming volumes for humans.
Good User interface
What do you like best about the product?
INTERFACE EASY TO USer and easily understand to everyone
What do you dislike about the product?
Nothing of now it's good use for chats n have lots of fun
What problems is the product solving and how is that benefiting you?
Good support if any troubleshoot occurs on timely manner
Awesome Service delivered, Thank you!
What do you like best about the product?
I loved the service and I would really recommend my friends & family.
What do you dislike about the product?
nothing, all good. So far I have not got any issues.
What problems is the product solving and how is that benefiting you?
It solves issues such as record keeping and that benefits us because we are able to go back and assist a customer who came in a while ago and needs feedback on a query.
The best and fastest way to communicate with customers
What do you like best about the product?
I really appreciate the canned response feature of freshchat. It helps to communicate with customers faster and much effective. It keeps a history of chats thus able to check later on.
What do you dislike about the product?
A timely update is necessary as the platforms like WhatsApp and all brings new new features in it for chats. Else communication with customers won't be that effective. I found that 90 percentage of customer support also can be done job st using the freshchat. Only in some rare cases a call becomes an urgent need.
What problems is the product solving and how is that benefiting you?
Customer queries are addressed through freshchat faster. As it is effective in communicating with multiple customers at the same time it helps save time.
It could be better
What do you like best about the product?
Freshchat is one of the unique CRMs that is relatively easy to use and has its own AI assistance for summarizing and paraphrasing conversations. This makes customer support easy and offers an excellent user experience and what I especially admire about Freshchat is the features that it provides, like the ability to save your own customized replies and messages also that you can Implement other tools allows you to access them more quickly and easily within freshchat.
What do you dislike about the product?
The audio and notification system currently has a problem or glitch that makes it annoying to not hear a sound when a new chat or conversation starts, which cause a delay for responding to customers. Other than that it worth the money.
What problems is the product solving and how is that benefiting you?
The AI is quite helpful; rather than having to manually summarize and documenting chat and email conversations, which takes time, Freshchat AI saves us a lot of time with the summarizing feature and my team is able to send concise records to the backend and the data analyzation team with efficiency and clarity.
Freshchat is simple and efficient for customer support
What do you like best about the product?
Freshchat's user-friendly interface, real-time chat, and powerful automation simplify customer communication for an efficient and personalized experience.
What do you dislike about the product?
The recent developments, number of status while closing ticket, etc.
What problems is the product solving and how is that benefiting you?
Streamlining customer communication. It ensures prompt responses, automates processes, and gathers insights, enhancing our support efficiency. This leads to quicker issue resolution, improved customer satisfaction, and a more agile and responsive support system. And giving a mobile app for our people to respond.
A simple and User-friendly Support Tool !
What do you like best about the product?
Freshchat has been helpful for us to channel our queries to our sales and support respectively according to the query. Freshchat has has made ticket creation and resolution very easy for us . As a sales person it has really helped me contact the customer immediately whenever there is a sales query.
What do you dislike about the product?
Freshchat has been really good for us, so there is nothing negative about it.
What problems is the product solving and how is that benefiting you?
Freshchat has helped us reach our customers within the stipulated time. It has helped our sales team greatly by enabling us to provide timely responses to the customers. Overall, it has really helped us support our customers better.
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