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fresh chat expienecne.
What do you like best about the product?
Very easy to use and easy to navigate when chatting
What do you dislike about the product?
When chatting and a new on comes in it goes to the top and sometime messes me up when talking to my customers.
What problems is the product solving and how is that benefiting you?
This makes it easy to communitcate with our customers.
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Easy to use with many features
What do you like best about the product?
Reporting is great
Lots of integrations offered
Easy to use for consultants
Setup is super easy
Allows custom app integrations
Lots of integrations offered
Easy to use for consultants
Setup is super easy
Allows custom app integrations
What do you dislike about the product?
The filtering of the chats isnt great
You cant filter open chats or resolved chats by consultant or date, only by channel
Analytics is only available for admins which is not great
You cant filter open chats or resolved chats by consultant or date, only by channel
Analytics is only available for admins which is not great
What problems is the product solving and how is that benefiting you?
Freschat has great channels, such as sms, GMB, whatsapp, instagram and Facebook allowing us to have direct live conversations with customers. We also have the ability to send out proactive messages via WAB to customers. This allows faster resolution times
Freshchat
What do you like best about the product?
- ease of use
- multi channel platform integration available
- ease of implementation
- multi channel platform integration available
- ease of implementation
What do you dislike about the product?
Limited function on blocking spam message
What problems is the product solving and how is that benefiting you?
we are mainly use the whatsapp integration function, which convenient our company to provide chat support to our customer
Effecient
What do you like best about the product?
I appreciate the comprehensive 360-degree view of support needs.
What do you dislike about the product?
Sometimes, the support is frustratingly slow, which I dislike.
What problems is the product solving and how is that benefiting you?
Freshchat is solving our customer communication challenges by providing real-time support and increasing engagement, resulting in improved customer satisfaction and retention
Great service!
What do you like best about the product?
The service is super streamlined and easy to use. I use it at a every-day frequency. There's no confusing menus, no excessive number of features, and everything looks organized and neatly positioned. I rarely encounter issues with the service, and whenever it has happened, the developer and customer support team is always quick to fix it.
What do you dislike about the product?
The occasional outages. They happen every now and then, but I feel that's to expect with any online service.
What problems is the product solving and how is that benefiting you?
I'm able to asisst the customer in a quick and easy manner since the service provides a lot of the info I need for me.
Very easy and nice to use!
What do you like best about the product?
The design and simplicity of using it, very straight forward, no complicated steps.
What do you dislike about the product?
Needs to refresh my chats, I find myself having to refresh because my chats don't update, but other than that its good.
What problems is the product solving and how is that benefiting you?
It is helping us converse with customers and solve their issues and concerns that they may have with our company. Without customers, our company is nothing. Customer chat plays a big part in the life of our business.
Great app to automate chats
What do you like best about the product?
I can handle all my whatsapp and Meta chats easily in one place. Besides, I have an app and can control all chats and agents in charge of.
What do you dislike about the product?
The fields of a contact of the Freshsales (CRM) are not synced with Freschat. As workaround you have to create workflows. It is not the same.
Besides, there is no API to trigger whatsapp messages/campaigns from your backend.
There is no directo chat to the chatbot team, all are handled by tickets.
Besides, there is no API to trigger whatsapp messages/campaigns from your backend.
There is no directo chat to the chatbot team, all are handled by tickets.
What problems is the product solving and how is that benefiting you?
I centralized one number for many agents. I automated first messages to new leads. Before we had many whastapp numbers.
Freshchat has been great!
What do you like best about the product?
Its easy to use the analytics are easy to navigate and its very user friendly
What do you dislike about the product?
Sometimes it glitches and you need to refresh or it doesnt create tickets properly
What problems is the product solving and how is that benefiting you?
Freshchat helps us to communicate with our clients and help them to resolve any problems they may be having quickly and effeciently
Great app with great functionalities
What do you like best about the product?
Freshchat offers a seamless and intuitive chat experience for businesses. Its user-friendly interface, automated responses, and robust customization options make it a valuable tool for customer engagement. The platform's real-time analytics provide valuable insights, empowering businesses to enhance customer support. However, occasional glitches in the system may disrupt the flow. Overall, Freshchat is a reliable choice for companies seeking efficient communication solutions.
What do you dislike about the product?
Freshchat, like any software, has its imperfections. Users may encounter occasional glitches or technical issues that disrupt the smooth flow of communication.
What problems is the product solving and how is that benefiting you?
Freshchat addresses communication challenges for businesses by providing a unified platform for customer interactions. It streamlines conversations, reducing response times and enhancing customer support efficiency. Automation features help manage high volumes of queries, improving overall team productivity. Real-time analytics provide valuable insights, aiding in better decision-making. The ability to customize and scale the platform allows businesses to tailor their communication strategy. In essence, Freshchat's solutions contribute to a more streamlined and effective customer engagement process.
Great UI
What do you like best about the product?
Freshchat has the best AI operated bot which has great responses. It gives a pleasure of using it.
What do you dislike about the product?
Questions can be more easier. Bot responses can be more quick
What problems is the product solving and how is that benefiting you?
It reduces manpower and the hassle of typing which helps user to get to thr point quickly rather than waiting in queues.
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