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Freshchat

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

489 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Marketing and Advertising

It is a simple application aimed at improving the customer experience

  • August 19, 2019
  • Review provided by G2

What do you like best about the product?
The service is great for organizing communications with users. It allows you to customize the appearance of the chat and set up autoresponders. Guides conversations to the correct agents and also collect metrics to know the level of customer satisfaction.
The bots are easy to use, they are useful to serve users at any time of the day.
What do you dislike about the product?
It's hard to find something I don't like, Freshchat is just great.
What problems is the product solving and how is that benefiting you?
Freshchat is the perfect way to communicate with our prospects in real time. Personalized interaction helps us respond to the unique needs of users and discover potential customers. Integrations with third-party products increase productivity.
Recommendations to others considering the product:
I recommend the software because it offers a wide variety of functions aimed at improving customer service.

    Frank J.

Freshconnect is the best time tracking software.

  • August 16, 2019
  • Review provided by G2

What do you like best about the product?
Freshconnect is one of the best collaboration and management tool. Freshconnect is a great solution software for the small business companies. The one of the great benefit of this software is that it is great application software for the specialists and small organizations. This software provides the different ways such as, invoices, time tracking, expenses and reliable ways to connect with the employees and colleagues. This software provides the full information to our customer. Hence, it is the best way to communicate in the organization.
What do you dislike about the product?
The biggest disadvantage of this software is that the function of balance sheet is not good. This software is very expensive as compared to its competitors. The another problem of this software is that the updating system of freshconnect is a little more difficult with the importing of expenses. But to conclude that it is the great software for small businesses.
What problems is the product solving and how is that benefiting you?
Freshconnect is very users friendly and very helpful software. The great thing I like about this software is that it can be very helpful for running the business in an easiest way. I recommend this software because it is the best business software.

    Felipe S.

Affordable and easy to use

  • July 31, 2019
  • Review provided by G2

What do you like best about the product?
Works in all my devices and whatsapp integration is cheaper
What do you dislike about the product?
Is hard to integrate with the web page if you want to add a pre-form because you have to make certains configurations on the backend
What problems is the product solving and how is that benefiting you?
Live interaction with all the users that came form Google or Facebook ads.

    Jackson P.

A good tool to organize information and strengthen teamwork

  • July 30, 2019
  • Review provided by G2

What do you like best about the product?

It is very useful to have all the personnel and all the departments of a company connected since they can be easily updated.
The environment may seem a bit loaded, but it is impressive as you spend time handling it and feel that everything is well organized, we can already have the right information at all times, even beyond the internal network of a company and be able to respond to customer requests . It also makes the departments are not dispersed within a company interchangeably if they are not in the same building. You can organize and notify and create collaborative environments of the projects, and tasks in general within the company which makes this software a great help
What do you dislike about the product?
Requesting a demo sometimes takes time. The initial installation requires certain technical knowledge.
What problems is the product solving and how is that benefiting you?
With Fresconnect we have found that you can simplify many processes and make a company's internal communication more fluid. Although it can be implemented in any business or small business, it is more recommended for those where the flow of information is very constant, numerous and dispersed, as it helps to organize and manage in the best way

    Marketing and Advertising

Freshchat is a simple and sophisticated live chat

  • July 27, 2019
  • Review verified by G2

What do you like best about the product?
It is a messaging software with functions that help us improve the user experience and add value to our customer service. It is easy to use and has customization features.
It is integrated into customer service environments and responds perfectly to the expectations of marketing and sales teams since it helps to capture leads through multiple communication channels -like Facebook Messenger-.
Integrations with third-party software (such as CRM and helpdesk) are great for increasing performance and effectively managing workflows.
What do you dislike about the product?
So far I have had a good experience with Freshchat, it is a user-friendly software with excellent customer support.
What problems is the product solving and how is that benefiting you?
It allows us to guarantee a stable and optimal service. It is also fantastic to capture leads and manage communications with users.
It is also useful for evaluating important metrics such as resolution time or workload of agents. Deepening these aspects help us improve the service we provide.
Recommendations to others considering the product:
Freshchat's flexibility empowers the customer service, it's great to optimize personalized attention.

    Sandra V.

Works well!

  • July 24, 2019
  • Review provided by G2

What do you like best about the product?
This is really an excellent tool provided by fresh books. The UX/UI and also the clean interface makes it very clean for the team members to connect! Internal communication is so much better all thanks to fresh connect.
What do you dislike about the product?
I personally hope fresh connect can improve and get better like fresh desk.
What problems is the product solving and how is that benefiting you?
I was able to connect better with my clients, and with my team members. We were able to co ordinate in a better way.

    Sheela A.

Most helpful collaboration tool !!!!

  • July 23, 2019
  • Review provided by G2

What do you like best about the product?
Freshconnect is an amazing feature provided by freshdesk. It is a complete collaboration tool.Communication among my team members became for efficient ,after using freshconnect.
Team messaging and contextual messaging are the important feature of freshconnect.Freshconnect connects team internally thus project development becomes less headache for me
What do you dislike about the product?
At this moment I dont have anything to dislike.I love freshconnect. It is really time saving.
What problems is the product solving and how is that benefiting you?
Project team management is what I do.I can discuss with my team mates more efficiently.I can conduct discussions based on tickets,their priority and all(on any context).As I can discuss with my team with less time,project development becomes more simpler than before.My team can express their ideas at the right time.So it saves my time a lot.
Recommendations to others considering the product:
Freshconnect is the best collaboration tool to use provided you are using freshdesk.You can communicate with your team more efficient than before.
It is really a time saver.Freshconnect grows internal communication in your company.Thus results in positive solutions after discussions.

    Anurag R.

A fresh perspective to in-app chat support

  • July 17, 2019
  • Review provided by G2

What do you like best about the product?
Easy of use, cost per license, easy integration with other Freshworks apps, Simple to implement In-App Chat SDK
What do you dislike about the product?
The multi-language feature should be part of the other low-cost plans too. For startups in Europe, it becomes extremely important to be able to provide support in different languages.
What problems is the product solving and how is that benefiting you?
Better & quick support to our customers, across channels.

    Retail

It is effective to improve communication with customers

  • July 11, 2019
  • Review verified by G2

What do you like best about the product?
The platform gives us the advantage of a smooth communication with customers, connection to multiple channels such as Facebook- make it easier interaction. It is a flexible chat to our needs.
It is excellent for capturing leads, it allows us to monitor and classify messages and configure automatic responses in the chat. In addition, integrations with third-party software increases productivity.
What do you dislike about the product?
It is difficult to find something that I do not like since it is a versatile tool in terms of communication.
What problems is the product solving and how is that benefiting you?
Improves customer experience, optimize messaging and helps us attract qualified leads. Centralizes customer service and increases productivity of our team of agents.
Recommendations to others considering the product:
I recommend to improve productivity and communication. It is a versatile solution to unify customer service.

    Pedro G.

One of the best Support plataforms.

  • April 29, 2019
  • Review verified by G2

What do you like best about the product?
Their support and resources are the best to organize customers data and improve their experience. You have tools to make internal and external communication more effective.
What do you dislike about the product?
Sometimes their support takes a few minutes to awnser, but that's rare.
What problems is the product solving and how is that benefiting you?
With the feedback of our costumers we were able to improve their experience on our platform and also our results.
Recommendations to others considering the product:
Use their best plan, it's a very a good investment on your company.

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