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Freshchat

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

489 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Airlines/Aviation

Excellent option for startups and new developments to find their feet

  • October 29, 2019
  • Review verified by G2

What do you like best about the product?
Freshchat lets you add chat to your new site quickly and the service plans available mean that you can set it up for free and upgrade it as your site grows.
What do you dislike about the product?
You can't set a schedule of availability on the free service levels.
What problems is the product solving and how is that benefiting you?
Freshchat meant we could start interacting with our website customers from the very first day the website launched.

    Martha T.

This business live chat app will help you meet and respond to all your customers needs.

  • October 23, 2019
  • Review verified by G2

What do you like best about the product?
What I like about the program is its focus on helping sales teams talk to potential customers by offering a messaging experience with a variety of features making it a solid option to consider. Among the features that this has the ability to create campaigns, intelligent message routing, creation of bots that allow offer a much faster and automated service to all your customers without the need to have a specialized person to respond to each incoming request. It has an incredible way to organize conversations with your clients by sipping them by topic, agent, among other options.
What do you dislike about the product?
Honestly, there are not many bad things to say about this software, as all the features are really solid and practical delivering everything you need in one place. There are few things to point out, although you have personal online training as well as a good documentation, it does not have a forum to help you answer frequent doubts that customers have had in the past, the integrations for iOS and Android mobile devices work smoothly, something very disappointing at a certain point since its versions on Windows and Mac work great.
What problems is the product solving and how is that benefiting you?
The main help that this tool has offered to the company in which I work is that it teach us to communicate with our customers, opening different communication channels that allows us to reach customers in real time and in a much more effective way offering features such as integrations with freshwork applications, live chat, bot for 24/7 attention, thus increasing our productivity as a company without ever lowering our efficiency while giving a quality service to each of the customers.
Recommendations to others considering the product:
Freschat offers a graphical interface very easy to use in addition to being interactive making it possible for anyone to use it without any technical knowledge in programming or other technological field. Its free version is very good, it allows you to work with the basic tools without any problem and I recommend it to take the first steps with the software. Its integration with zendesk products makes them impeccable but it is not the only application that it supports, there are also others like Slack and Facebook Messenger which I recommend to try it.

    Sergio H.

Great great great!

  • October 19, 2019
  • Review verified by G2

What do you like best about the product?
I like how the work of the whole team is easy and friendly
What do you dislike about the product?
I don't understand the integration with freshcaller
What problems is the product solving and how is that benefiting you?
Our clients like to contact via chat on the page or send emails, this makes our customer service more formal.

    Education Management

Was really good

  • October 18, 2019
  • Review verified by G2

What do you like best about the product?
It helps me contact to my clients quickly and sufficiently
What do you dislike about the product?
That the client need to say yes to push notifications i lose a fef client there that does not understand its just to let them receive response from me
What problems is the product solving and how is that benefiting you?
I get in contact with my client in record times
Recommendations to others considering the product:
Go ahead use it

    Stefan Z.

Feature rich and affordable

  • October 17, 2019
  • Review verified by G2

What do you like best about the product?
Freshchat is feature-rich and I can't think of a scenario that can't be accomplished. As I use Freshdesk as a help desk system I like the integration of both systems. Furthermore, I like the web console which is easy to use and comes in a fresh design. Last but not least the support is great and very responsive.
What do you dislike about the product?
I've compared a few chat systems and Freshchat suits my needs best for an affordable price. I don't really have things I don't like with Freshchat. The one thing I can complain about is that real multi-language support is only available with the highest subscription. This is not really helpful for one-man startups like me.
What problems is the product solving and how is that benefiting you?
I use Freshchat to get in touch with visitors on my website and help them choose the right subscription for my services.

    Richard B.

Great Product, Well Priced

  • October 17, 2019
  • Review verified by G2

What do you like best about the product?
Easy to integrate into our web-app and website. Great set of features and part of the Freshworks suite so it integrates with the other Freshworks products that we use.
What do you dislike about the product?
Freshchat is just a chat tool where some other tools include additional functionality. For us, that is great because we didn't want to pay for functionality that we don't need or use.
What problems is the product solving and how is that benefiting you?
We use FreshChat to provide support for our consumer and business customers. It works well, is easy to use and we consistently get great customer feedback.
Recommendations to others considering the product:
Take a look at the other products available from Freshworks, the decider for us was the complete, integrated package.

    Raul M.

Good experience

  • October 17, 2019
  • Review verified by G2

What do you like best about the product?
The Freshdesk and the Bots integration and the mobile apps they are fantastic for the On the go team, the widget in the site with the FAQ tab and the schedule service.
What do you dislike about the product?
I didn`t have a different channel in different areas
The personalization for the widget are very basic.
What problems is the product solving and how is that benefiting you?
The first contact with our clients in the visit to our webpage, reduce the time to bring help to our clients, the efectiveness to take chats out of the office
Recommendations to others considering the product:
You can trust in freshchat the mobile app is great for on the go chats.

    Deon B.

Configuration and setup

  • October 14, 2019
  • Review verified by G2

What do you like best about the product?
The simplicity behind setting up the Chat service and the power behind integration with Freshdesk. Looking forward to the integration with Whatsapp and the benefit of IntelliAssign, routing, reporting and the measurement of CSAT in our customer experience team. The SDK's for Android and IOS make the deployment into an app chat seamless and gives our development team time to do more tasks related to the business because the chat service has been take care of with Freshchat.
What do you dislike about the product?
One of the main reasons for deploying Freshchat was to take advantage of the Whatsapp integration. Our hope is that the full suite of services available in Freshchat will be available for Whatsapp in the the future. Services like routing, IntelliAssign and a really important service for us, CSAT through the Whatsapp channel.
What problems is the product solving and how is that benefiting you?
Reaching our customers on multiple channels with an integration into one communication channel, consolidating multiple whatsapp numbers into one measured channel.
Recommendations to others considering the product:
Very easy to quick to configure and setup. The power of the Android and IoS SDK's gives the development team a distinct advantage.

    Retail

Convenience!

  • October 10, 2019
  • Review verified by G2

What do you like best about the product?
I like that it's a big goup chat avaiable for our reps to use.
What do you dislike about the product?
I have not found anything that I dislike as of yet.
What problems is the product solving and how is that benefiting you?
We are solving the problem of not being able to get everyone on the same page with updates.

    Kaushal A.

Excellent tool for integrating chat system on website

  • October 09, 2019
  • Review verified by G2

What do you like best about the product?
I love the design and layouts provided for the chat window. The design of the my account section is user-friendly. I will give 10 out of 10 for the design.

The best part I like about this tool is a chatbot, you can easily set up questions for a chatbot.

You can easily set up the system within a few clicks. Awesome for done by the Freshchat development team.
What do you dislike about the product?
There is nothing I dislike. There are plenty of features available.
What problems is the product solving and how is that benefiting you?
I can provide online support to my clients and reply to their queries.

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