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Everything you need even on their free subscription
What do you like best about the product?
As a owner/software developer I just love how easy it is to set freschat up on any platform. Within just a few minutes and a couple of copied code you can deliver an amazing support experience por users on your apps.
What do you dislike about the product?
Sometimes I found a bit unstable adding some customized properties on user sessions, some times it works and sometimes it doesn't. Maybe it's something on my code I have to check that out with more time to spend.
What problems is the product solving and how is that benefiting you?
With freshchat, users that are logged in our platform can solve their issues while working inside our app and our customer service respond to them almost in real time. So I guess it's just good for everyone!
Recommendations to others considering the product:
If you guys need any support tool and want to go fast and with low budget, I would really recommend Freshchat, just easy to use and setup, and I've never had any problems with them.
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Is a excellent tool to customer service
What do you like best about the product?
The channels to forward to customer.
I like so much the new option of away experience, i was waiting this option, it´s like a the previous vertion of chat.
In my concept FreshChat give the best cost-benefit.
It´s a friendly option of customer and let it review the contents of help that reduce potentialy a new case if the informations it´s put in the articles of solutions.
It´s so easy of configured.
The agents can view all content.
The agents can transfers the conversation if the roll of agent is the best to resolve to customer.
The option to create automatically ticket in Freshdesk is fabulous, save more time and icrease the productivity.
I like so much the new option of away experience, i was waiting this option, it´s like a the previous vertion of chat.
In my concept FreshChat give the best cost-benefit.
It´s a friendly option of customer and let it review the contents of help that reduce potentialy a new case if the informations it´s put in the articles of solutions.
It´s so easy of configured.
The agents can view all content.
The agents can transfers the conversation if the roll of agent is the best to resolve to customer.
The option to create automatically ticket in Freshdesk is fabulous, save more time and icrease the productivity.
What do you dislike about the product?
My licence is basic, i don't pay for it because i bought Fresdesk before november 2017, and i don't have some features like a automation and reports (are more limited). I'm thinking in buy the next type of licence.
The tittles of the widget is very hard to configured. In my case is necesary that i say to developers to change a subtittle in the widget.
I need the Bot option, but this only work in English language.
I need change the position of widget.
The tittles of the widget is very hard to configured. In my case is necesary that i say to developers to change a subtittle in the widget.
I need the Bot option, but this only work in English language.
I need change the position of widget.
What problems is the product solving and how is that benefiting you?
Let us increase the customer service when the phone lines are satured. In fact there are more customers that prefer the chat to telephone.
The main benefits: with fews agents attend more customers.
The main benefits: with fews agents attend more customers.
Recommendations to others considering the product:
The tittles and the move of widget.
A good all rounder for small and big
What do you like best about the product?
The best part would be the ease of integration, just a bit of time needed to get used to the product and from then on pretty much plain sailing !
What do you dislike about the product?
A few search or tag fields can be really picky about whether upper or lower case is used, which can sometime make it tedious to find certain tags or clients.
What problems is the product solving and how is that benefiting you?
Mainly client support for our fidelity application
Recommendations to others considering the product:
Carefully plan out your number of users and which plans at what levels will be used. It can very quickly become very expensive if you don't take all of this into account.
Easy to use and yet powerful tool
What do you like best about the product?
Quick integration
Integration with ticket management system
Integration with ticket management system
What do you dislike about the product?
Automatic naming of chat user which was based on some random fruit name was bit of surprise on first use.
What problems is the product solving and how is that benefiting you?
Customer interaction and support
Freshchat amazing connection with our clients
What do you like best about the product?
We have placed the chat button only within our client portals which then gives our clients an immeadiate tool to find solutions,communicate with the help team and receive specific campaigns. Chat is now almost 45% of our client contact and quickly taking over email/phone
What do you dislike about the product?
A lot of simple questions from clients that could be easily answered if the chatbot was a little smarter and could be trained constantly
What problems is the product solving and how is that benefiting you?
Help team can have multiple contact with clients and easy transfer of information, files and images. Great for our direct marketing to increase awareness of our new releases
Recommendations to others considering the product:
Recommend for software suppliers to have direct communication with clients with the inhouse campaigns, triggers
Freshchat improves customer service
What do you like best about the product?
The chat is easy to monitor, offers valuable features to improve customer service.
Supports customizations, automation rules to improve workflows and integrations with third-party software. It helps us to efficiently handle incoming queries and to respond to them promptly.
Supports customizations, automation rules to improve workflows and integrations with third-party software. It helps us to efficiently handle incoming queries and to respond to them promptly.
What do you dislike about the product?
It's hard to find something negative, since its functionality is tailored to our requirements.
What problems is the product solving and how is that benefiting you?
Freshchat improves communication with our customers, helps us improve response times and offer personalized attention. It is very useful to capture leads.
Recommendations to others considering the product:
It is a solution to improve the quality of customer service, it could work quite well for marketing and sales teams.
Freshchat Review
What do you like best about the product?
Making use of whatsapp platform - most used and easily available contact channel of customers.
Ease of chatting with customers.
Ease of chatting with customers.
What do you dislike about the product?
Unable to initiate a new chat with our customers
Comprehensive reporting options
Comprehensive reporting options
What problems is the product solving and how is that benefiting you?
Reduction in turn around time
An easier communication channel for our customers.
An easier communication channel for our customers.
Recommendations to others considering the product:
A good tool to have - a long way to go!!! Cost-effective.
Great tool for supporting customers
What do you like best about the product?
Simple interface, easy to understand and use admin tools. It was very easy to get it set up and start using it really fast. It also integrates with other Freshworks tools, like Freshdesk so that you can share FAQs from your knowledgebase on chat.
What do you dislike about the product?
Very little to dislike. I would appreciate more flexibility with the online/offline tools (easier way to go to offline vs. business hours, more flexibility on bot-chat intro conversations). But, as is it is still super helpful and useful.
What problems is the product solving and how is that benefiting you?
Resolving support issues in real-time. Answering questions quickly. Happier customers.
Recommendations to others considering the product:
Take the time to set up the chat-bot to help and use the free trial to test it out. It is so simple to use!
User Friendly, Worth it For the Price
What do you like best about the product?
So far, Freshchat has been easy to install, and their customer service, though slow at times, has been informative.
What do you dislike about the product?
Sometimes things are unclear in terms of the initial setup, which was a bit frustrating, but once I got in touch with their customer support, they were able to point me in the right direction for several articles that explained what I needed.
What problems is the product solving and how is that benefiting you?
Freshchat has already allowed us some leads directly from our website and allows us to answer questions as quickly as possible, vs. email. It's proving worth it just in the couple of weeks we've had it installed, giving us leads on a few products.
Recommendations to others considering the product:
Freshchat is worth it for the less expensive price (depending on which plan you get - we have Garden), but there are some limitations that come with the lower level plans, just to be prepared for.
Great platform and continuous product features added constantly!
What do you like best about the product?
I love the native integrations with other apps that make it easy to install without having to bother our web developers.
What do you dislike about the product?
I don't like how you haven't launched a more native integration with Shopify. I want to track my customer journey and revenue if a customer visited our chat services, to see if the chat lead to the sale.
What problems is the product solving and how is that benefiting you?
Product inquiries, product complaints, etc.
Recommendations to others considering the product:
Shopify integration, track customer journey and revenue on users who chat that end up converting into a sale on Shopify.
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