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A good all rounder for small and big
What do you like best about the product?
The best part would be the ease of integration, just a bit of time needed to get used to the product and from then on pretty much plain sailing !
What do you dislike about the product?
A few search or tag fields can be really picky about whether upper or lower case is used, which can sometime make it tedious to find certain tags or clients.
What problems is the product solving and how is that benefiting you?
Mainly client support for our fidelity application
Recommendations to others considering the product:
Carefully plan out your number of users and which plans at what levels will be used. It can very quickly become very expensive if you don't take all of this into account.
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Easy to use and yet powerful tool
What do you like best about the product?
Quick integration
Integration with ticket management system
Integration with ticket management system
What do you dislike about the product?
Automatic naming of chat user which was based on some random fruit name was bit of surprise on first use.
What problems is the product solving and how is that benefiting you?
Customer interaction and support
Freshchat amazing connection with our clients
What do you like best about the product?
We have placed the chat button only within our client portals which then gives our clients an immeadiate tool to find solutions,communicate with the help team and receive specific campaigns. Chat is now almost 45% of our client contact and quickly taking over email/phone
What do you dislike about the product?
A lot of simple questions from clients that could be easily answered if the chatbot was a little smarter and could be trained constantly
What problems is the product solving and how is that benefiting you?
Help team can have multiple contact with clients and easy transfer of information, files and images. Great for our direct marketing to increase awareness of our new releases
Recommendations to others considering the product:
Recommend for software suppliers to have direct communication with clients with the inhouse campaigns, triggers
Freshchat improves customer service
What do you like best about the product?
The chat is easy to monitor, offers valuable features to improve customer service.
Supports customizations, automation rules to improve workflows and integrations with third-party software. It helps us to efficiently handle incoming queries and to respond to them promptly.
Supports customizations, automation rules to improve workflows and integrations with third-party software. It helps us to efficiently handle incoming queries and to respond to them promptly.
What do you dislike about the product?
It's hard to find something negative, since its functionality is tailored to our requirements.
What problems is the product solving and how is that benefiting you?
Freshchat improves communication with our customers, helps us improve response times and offer personalized attention. It is very useful to capture leads.
Recommendations to others considering the product:
It is a solution to improve the quality of customer service, it could work quite well for marketing and sales teams.
Freshchat Review
What do you like best about the product?
Making use of whatsapp platform - most used and easily available contact channel of customers.
Ease of chatting with customers.
Ease of chatting with customers.
What do you dislike about the product?
Unable to initiate a new chat with our customers
Comprehensive reporting options
Comprehensive reporting options
What problems is the product solving and how is that benefiting you?
Reduction in turn around time
An easier communication channel for our customers.
An easier communication channel for our customers.
Recommendations to others considering the product:
A good tool to have - a long way to go!!! Cost-effective.
Great tool for supporting customers
What do you like best about the product?
Simple interface, easy to understand and use admin tools. It was very easy to get it set up and start using it really fast. It also integrates with other Freshworks tools, like Freshdesk so that you can share FAQs from your knowledgebase on chat.
What do you dislike about the product?
Very little to dislike. I would appreciate more flexibility with the online/offline tools (easier way to go to offline vs. business hours, more flexibility on bot-chat intro conversations). But, as is it is still super helpful and useful.
What problems is the product solving and how is that benefiting you?
Resolving support issues in real-time. Answering questions quickly. Happier customers.
Recommendations to others considering the product:
Take the time to set up the chat-bot to help and use the free trial to test it out. It is so simple to use!
User Friendly, Worth it For the Price
What do you like best about the product?
So far, Freshchat has been easy to install, and their customer service, though slow at times, has been informative.
What do you dislike about the product?
Sometimes things are unclear in terms of the initial setup, which was a bit frustrating, but once I got in touch with their customer support, they were able to point me in the right direction for several articles that explained what I needed.
What problems is the product solving and how is that benefiting you?
Freshchat has already allowed us some leads directly from our website and allows us to answer questions as quickly as possible, vs. email. It's proving worth it just in the couple of weeks we've had it installed, giving us leads on a few products.
Recommendations to others considering the product:
Freshchat is worth it for the less expensive price (depending on which plan you get - we have Garden), but there are some limitations that come with the lower level plans, just to be prepared for.
Great platform and continuous product features added constantly!
What do you like best about the product?
I love the native integrations with other apps that make it easy to install without having to bother our web developers.
What do you dislike about the product?
I don't like how you haven't launched a more native integration with Shopify. I want to track my customer journey and revenue if a customer visited our chat services, to see if the chat lead to the sale.
What problems is the product solving and how is that benefiting you?
Product inquiries, product complaints, etc.
Recommendations to others considering the product:
Shopify integration, track customer journey and revenue on users who chat that end up converting into a sale on Shopify.
Empower your Live Chat Support
What do you like best about the product?
What I love the most with this app is the ability to add FAQ's, Message Channels and customize the entire message icon. The user interface is very easy to navigate and understand that even if you're not a tech savvy person you will get used to this app right away.
Ease of access, seamless access to important information to provide timely support for customers. Being able to answers incoming chat whether from browser or mobile app.
The Co-Browsing feature which gives you the ability to give customer assistance remotely through their screens.
Ease of access, seamless access to important information to provide timely support for customers. Being able to answers incoming chat whether from browser or mobile app.
The Co-Browsing feature which gives you the ability to give customer assistance remotely through their screens.
What do you dislike about the product?
The limited functionality of the Freshchat bot. As of now, its capability is just to ask configured questions.
Only 1 freshdesk account can be integrated to 1 freshchat account directly thus giving you an option to connect several more via web messenger feature which will require you to copy, paste and modify code provided from your Freshchat account.
The limitation of messaging apps integration (Viber,instagram dms) Which will make this live chat app more powerful.
Only 1 freshdesk account can be integrated to 1 freshchat account directly thus giving you an option to connect several more via web messenger feature which will require you to copy, paste and modify code provided from your Freshchat account.
The limitation of messaging apps integration (Viber,instagram dms) Which will make this live chat app more powerful.
What problems is the product solving and how is that benefiting you?
Being able to provide a chat widget for the end users that prefer talking to a live agent instead of sending an email/raise a ticket.
Providing a self help to customers by listing FAQs and the accuracy of Answer Bot that eliminates commonly asked questions.
Providing a self help to customers by listing FAQs and the accuracy of Answer Bot that eliminates commonly asked questions.
Recommendations to others considering the product:
If you are looking for a chat software to cater or handle your customers that is easy to setup, very flexible paid plans and have an easy to understand UI I would suggest you give this a try. They have a free limited day trial with no other requirements.
Fresh Chat Service
What do you like best about the product?
Customer Support is always available quickly and happily. They make sure they answer your questions as helpful as they can!
What do you dislike about the product?
The only wish that I would have for this would be that we could have an automated response when we reach a certain amount of chats. But not really a dislike.
What problems is the product solving and how is that benefiting you?
I have never had any issues. If you have any questions, they're happy to help you understand and teach you more about the system that you already have!
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