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Amazing solution for customer service
What do you like best about the product?
Freshchat is very straightforward. The chat Ui is amazing and what I would call "sophisticated", with a nice aesthetic that is appealing to the eye. That being said, the chat bot works amazingly with all the customers and it answers all the basic questions, and if that's not enough, it refers the customers to one of our agents so they can speak to a real human, and I find that very helpful because it's easier to organize our tickets and reports.
Freshchat offers a quantity of features that work well and expand our communication experience, by implementing video and image sharing into the chat, as well as being able to share URL links. I think that small features like those are mostly missing all the time in any other software, but Freshchat makes sure to give it all to make the best out of something as simple as communicating.
Freshchat offers a quantity of features that work well and expand our communication experience, by implementing video and image sharing into the chat, as well as being able to share URL links. I think that small features like those are mostly missing all the time in any other software, but Freshchat makes sure to give it all to make the best out of something as simple as communicating.
What do you dislike about the product?
Overall, Freshchat works great. I haven't found any problems while using it and the bot works at all times. But the customer support is not the most responsive.
What problems is the product solving and how is that benefiting you?
Being able to create a live chat that can answer all of our customers' doubts while not wasting a great amount of money is the big benefit of Freshchat. It's intuitive, clean and didn't take much training and time for us to set up and start using. For my work, it's benefitial that I have this tool, because it's easier for me to keep track of reports, and that way solve all issues regarding customer service in a more organized way.
Recommendations to others considering the product:
It offers a free trial for enough time for you to make a decision but in my opinion it's worth buying.
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support has room for improvement
What do you like best about the product?
its cheap, has some versatility to integrate etc
What do you dislike about the product?
support provided by the technical team, information on the knowledge base is not updated, and sometimes leads to a dead link. I am left stranded with no way to fix the issue on my own and need to spend a lot of time trying to figure this out with the tech support.
What problems is the product solving and how is that benefiting you?
yet to leverage on this at the moment, cant comment.
Freshchat : Great chat bot application
What do you like best about the product?
Freshchat UI is very good, i like its look and feel.
What do you dislike about the product?
Actually honestly speaking i like every thing in freshchat
What problems is the product solving and how is that benefiting you?
interacting with website visitor and lead conversion into freshsales
Sophisticted tool with high market value in terms of team collaboration and communication.
What do you like best about the product?
Freshconnect offers the best services when it comes to collaborate as a team or at organization. It has versatile features which allows us to exchange messages , track time and activities and also maintain a solid track on how to communicate in the organization. We can eaisly get in contact with each other and can perform activites in a instantt manner. It is also quite a user friendly tool with attractive dashboards and user-interface.
The main benefit for which we are using this software is that it has great set of features packed in such a lightly tool which allow us to unleash our true potential by quickly collaborating and connecting as a time. A sophisticated professional tool with unlimited benefits.
The main benefit for which we are using this software is that it has great set of features packed in such a lightly tool which allow us to unleash our true potential by quickly collaborating and connecting as a time. A sophisticated professional tool with unlimited benefits.
What do you dislike about the product?
There's not much to dislike about this tool. It has remarkable features but few of them still needs some improvements for more smooth execution of processes. It has this really high and expensive subscriptions and does not support much of the integrations. Except for all of this, it has great benefits and high value for clients and professionals.
What problems is the product solving and how is that benefiting you?
We implemented this tool to get connected with each and every team member in our organization. which it has performed well and fulfilled all of our requirements as a team. We can track progresses and can maintain 24/7 check with our team on certain projects and all of our team. It is indeed a benefit tool for professional if being used in a proper way.
Great for Whatsapp Business
What do you like best about the product?
Whatsapp Integration and multi agent ability
What do you dislike about the product?
Notifications are slow and it causes delayed response. Unable to download report in excel of phone numbers with which we engaged on Freshchat
What problems is the product solving and how is that benefiting you?
Ability to have multiple people chat on whatsapp with customers
Recommendations to others considering the product:
Have genuine and multiple user accounts
I enjoy using it but do have some requests for improvement
What do you like best about the product?
I can create a knowledge base in here and look at customer metrics
What do you dislike about the product?
I cannot merge tickets. For some reason, a second ticket is being created during one conversation. I REALLY dislike that you can only "resolve" when closing a chat. If an issue can not be resolved within the chat we create a support ticket for Freshdesk. We would like to "close" our chat even though the issue has not been "resolved". We follow up with any users via Freshdesk. Users reopen that chat asking why it's been "resolved". It's time-consuming having to explain, again, why we closed the chat.
What problems is the product solving and how is that benefiting you?
Basic user-error when our customers have questions using our software. How it's a quick way to communicate to us when our users find a bug in our system.
Customer Service is Iffy, Product Itself is Okay.
What do you like best about the product?
I like that so much is customizable, from the coloring of your widget to the structuring around store hours.
What do you dislike about the product?
A lot of this application is hit or miss. The product is one of the cheapest on the market, and I've realized why - the customer service is not helpful, and some of the settings do not "stick" initially. I had to hop on customer service chat three times for one issue with my store hours, but they didn't respond in the allotted five (or eight? either way) minutes - it ended up being an average of thirty. Ironically, for a chat company, their own chat is not preferable.
What problems is the product solving and how is that benefiting you?
Once all the kinks (read: several hours waiting on customer service) get worked out, the app does what it's supposed to. It gets customer (or potential customer) messages to us in real time, is able to generate some leads, and can handle inquiries in a way that helps us out during the day and brings us into the 21st century.
Recommendations to others considering the product:
Do your research and try not to be stingy about what you spend on chat bots - from what I've seen, this is one of the cheapest for a reason. You might have to invest a little more for a streamlined chat experience for your company.
Great, but needs some work!
What do you like best about the product?
the User ability of the sites and systems. Especially the Customer Support!
What do you dislike about the product?
Rich Features are lacking user ability. Needs a UI for setup especially in cases of Apple Business Chat
What problems is the product solving and how is that benefiting you?
We’ve eliminated issues with customers being unable to contact us over phone. And provided quicker easier ways for them to contact us.
Recommendations to others considering the product:
Chat with support, with any questions you may need. Very helpful!
Everything you need even on their free subscription
What do you like best about the product?
As a owner/software developer I just love how easy it is to set freschat up on any platform. Within just a few minutes and a couple of copied code you can deliver an amazing support experience por users on your apps.
What do you dislike about the product?
Sometimes I found a bit unstable adding some customized properties on user sessions, some times it works and sometimes it doesn't. Maybe it's something on my code I have to check that out with more time to spend.
What problems is the product solving and how is that benefiting you?
With freshchat, users that are logged in our platform can solve their issues while working inside our app and our customer service respond to them almost in real time. So I guess it's just good for everyone!
Recommendations to others considering the product:
If you guys need any support tool and want to go fast and with low budget, I would really recommend Freshchat, just easy to use and setup, and I've never had any problems with them.
Is a excellent tool to customer service
What do you like best about the product?
The channels to forward to customer.
I like so much the new option of away experience, i was waiting this option, it´s like a the previous vertion of chat.
In my concept FreshChat give the best cost-benefit.
It´s a friendly option of customer and let it review the contents of help that reduce potentialy a new case if the informations it´s put in the articles of solutions.
It´s so easy of configured.
The agents can view all content.
The agents can transfers the conversation if the roll of agent is the best to resolve to customer.
The option to create automatically ticket in Freshdesk is fabulous, save more time and icrease the productivity.
I like so much the new option of away experience, i was waiting this option, it´s like a the previous vertion of chat.
In my concept FreshChat give the best cost-benefit.
It´s a friendly option of customer and let it review the contents of help that reduce potentialy a new case if the informations it´s put in the articles of solutions.
It´s so easy of configured.
The agents can view all content.
The agents can transfers the conversation if the roll of agent is the best to resolve to customer.
The option to create automatically ticket in Freshdesk is fabulous, save more time and icrease the productivity.
What do you dislike about the product?
My licence is basic, i don't pay for it because i bought Fresdesk before november 2017, and i don't have some features like a automation and reports (are more limited). I'm thinking in buy the next type of licence.
The tittles of the widget is very hard to configured. In my case is necesary that i say to developers to change a subtittle in the widget.
I need the Bot option, but this only work in English language.
I need change the position of widget.
The tittles of the widget is very hard to configured. In my case is necesary that i say to developers to change a subtittle in the widget.
I need the Bot option, but this only work in English language.
I need change the position of widget.
What problems is the product solving and how is that benefiting you?
Let us increase the customer service when the phone lines are satured. In fact there are more customers that prefer the chat to telephone.
The main benefits: with fews agents attend more customers.
The main benefits: with fews agents attend more customers.
Recommendations to others considering the product:
The tittles and the move of widget.
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