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Usabilidade ruim
What do you like best about the product?
Campos completos para envio de informações e categorização de mensagens.
What do you dislike about the product?
Visual confuso, dificuldade na geração e leitura de relatórios e dados.
What problems is the product solving and how is that benefiting you?
Não utilizamos mais, pois migramos completamente para o IC.
Recommendations to others considering the product:
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as it says fresh and connect
What do you like best about the product?
the way the tool works any non trained person can also handle this like a pro. thank you for making life so easy.
What do you dislike about the product?
nothing to dislike for this product, its on top of everything.
What problems is the product solving and how is that benefiting you?
the ticketing and easy to connect with other teammates with best follows
Recommendations to others considering the product:
highly recommended use with fresh desk and the experience is no next level
Intuitive and user friendly
What do you like best about the product?
The user interface is very intutive and it does exactly what's meant to be
What do you dislike about the product?
Some buttons don't work and sometimes the web interface takes time to load
What problems is the product solving and how is that benefiting you?
Staying in touch with prospects
Recommendations to others considering the product:
Please give it a try
Excellent mobile Business messaging Application.
What do you like best about the product?
The fact tha you can conect with your clients and coworkers on the same platform.
What do you dislike about the product?
Need to have more sycronitation with fresh desk.
What problems is the product solving and how is that benefiting you?
Sales, Work Tasks, Organization and more.
Best app for instant resolution of queries!
What do you like best about the product?
There is absolutely no need to go to any other tabs or tools because we can resolve the tickets right under freshconnect. And we can view the discussion under the ticket to get a clear picture of what the issue is about.
What do you dislike about the product?
Everything is better in this app, should improve the mobile app version as sometimes it gets lag. Otherwise, it is the best app for communication and helps to solve the customer queries much faster
What problems is the product solving and how is that benefiting you?
Resolving Customer queries
Best for communication
Problem solving
Best for communication
Problem solving
Count on the best software when it comes to comunicate with your customers
What do you like best about the product?
It's so useful for me as an agent cause I can solve the issues that face my customers and make it easier and more beneficial for them to be satisfied with the service I provide.
What do you dislike about the product?
Sometimes in rush hours, as I have to solve all kinds of cases, I deal with so many chats at the same time, and it gets stacked on the queue, which appears to the customer that we are intentionally avoiding them, but it's not a big deal as we handle them.
What problems is the product solving and how is that benefiting you?
All kinds of problems, I really mean it cause customer can contact with us so quickly and that exposing the main issues that face our clients which help us improve our way of service.
Recommendations to others considering the product:
It is guaranteed by all means.
Best Chat support out there
What do you like best about the product?
The chat is amazingly simple to integrate with your application. I also loved the customization feature to match users' branding guidelines.
Also features like bot, campaign, topics, faqs, etc are too good.
Also features like bot, campaign, topics, faqs, etc are too good.
What do you dislike about the product?
The only downside I notice is that there are no tutorials available for most of the features. I had to contact support for Demo which took quite a long. I suggest a separate tutorial on every feature like bots, campaign, setup, etc.
What problems is the product solving and how is that benefiting you?
We use Freshdesk message to give support ability to our platform via chat. We also use it to inform our visitors about new deals, features,etc via campaign feature
A knowledge-based ticketing system to improve customer experience
What do you like best about the product?
One of the things I like most about this messaging platform is the high customizability it has; we use it to complement our CRM to manage customer tickets and respond to concerns quickly and efficiently. I have been surprised and delighted by how simple the ticket assignment system is; it doesn't make us waste time. On the other hand, it integrates with various third-party tools; it helped us improve our customer service.
What do you dislike about the product?
For a tool that promotes good customer service and support, they don't set the best example; their customer service could be improved.
What problems is the product solving and how is that benefiting you?
It is stable software that has operated smoothly; we have integrated it with our CRM and have been able to take advantage of its capabilities to provide better customer service to our customers and to be able to respond to both staff and customer concerns when needed. The ticket assignment system saves us time and ensures that nothing goes unanswered. It helped us improve our customer experience exponentially, which is very valuable to us; we are pleased.
Recommendations to others considering the product:
It's an excellent alternative for any company or organization that wants to have an efficient way to answer and resolve issues for their customers; plus, it integrates with a wide variety of third-party tools without much effort, it's easy to learn and works well, without any hiccups.
Very good experience
What do you like best about the product?
Freshchat really makes our lives easier, we have everything in the same place: Whatsapp, platform chat, messenger, reports, and analytics. It is amazing that I can easily navigate.
What do you dislike about the product?
Mostly what I dislike are the Whatsapp restrictions, not being able to start a normal conversation without templates is a bit frustrating. Also, the custom bot took a lot of work and it is still not initiating the conversations at all times. And that it does not support Arabic.
What problems is the product solving and how is that benefiting you?
Our customers are very happy that they can find a window to chat with us when they get frustrated or have any issues using our platform. Also, it is an easy way to link them to all the FAQs and/or engage them to book their demos/ training sessions.
Intuitive Usability
What do you like best about the product?
The Freshdesk Messaging is very easy to learn and use, the design is very simple yet it is also complex. The tools that we're using are both Freshdesk and Freshchat. Working in this industry I've had many experiences using the different messaging systems and Freshchat is my most liked so far. There's no training needed to use this software, it's pretty much straightforward.
What do you dislike about the product?
I guess the least likable in Freshdesk is the reporting statistics. It could've been better if there are other data available like Statistics for the whole team and not just for individual agents. Also, it's better if the system does not automatically count the chats that were "resolved/create a ticket" without us sending a message as resolved chat for each individual agent.
What problems is the product solving and how is that benefiting you?
We had some problems before regarding the automatic assigning the chat to a specific agent but it was easily resolved by one of the support in Freshchat. She scheduled a zoom call just to assist any of our inquiries which is great. This is the first time I've experienced support that was sincerely wanting to help.
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