Freshchat
Freshworks Inc.Reviews from AWS customer
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Quick communication channel with clients and work colleagues
What do you like best about the product?
I use Freshchat to interact more easily and quickly with clients and potential clients that I contact through social media management through digital marketing. I can increase the flow of clients and implement the corresponding chat. I like that you have a lot of interaction with customers through contextual messages from the chatbot, this allows you to offer your services and products, it is even the way to make a sale. With webhooks, I can obtain data to provide users with the corresponding information, the one they are especially looking for, such as the status of an order, a payment, invoices or any type of activity that is related to our company and the use of this platform.
What do you dislike about the product?
At first, it is a bit complicated to use but I guess that happens when you are new to using this software, it was a bit difficult to adapt to but now I manage it very well. Many clients have told me that using the bot has been a challenge for them; it takes time for them to keep up with it. Another thing, to create the chatbot you have to invest a lot of time.
What problems is the product solving and how is that benefiting you?
I have gotten a lot of interaction with customers through tools that send automated messages, this is very beneficial because customers feel well taken care of and this leads to future sales and production. In addition, with the use of frequently asked questions, customers are cleared of certain doubts and proceed directly to make a purchase, it also relates products and articles according to what they know and proceeds to interact with the seller at once.
Robust Customer Engagement Chatbot
What do you like best about the product?
It chatbot journey builder is the best feature that enables us to build contextual messaging and chatbot interaction at touchpoints. We can map CRM fields and assign the chat to the agent at any point of time. The best thing is to fetch data with the help of webhooks to help users with the exact information that they are looking for like Order status, Invoice amount or any activity-based information that is recorded in the platform.
What do you dislike about the product?
Its complexity for new users is challenging at the initial stage. The users have to invest a lot of time learn the bot and get hands-on experience to build a mature chatbot for real use cases.
What problems is the product solving and how is that benefiting you?
The feature of user engagement on the website with automated welcome messages and addressing their queries is beneficial. Apart from that, it allows us to place FAQs and link knowledge base articles to minimize agent interaction which the chatbot itself can handle autonomously.
Interactive Chatbot Builder
What do you like best about the product?
I liked the chat builder orchestration which allows us to create custom bot flow based on the business flow. It captures all customer details and allows us to share FAQs, Knowledge base articles, Video links and whatnot. I consider it as one of the most powerful chatbot builder
What do you dislike about the product?
I did not like the interface when it comes to integration with other applications and create custom webhooks for retrieving order details from other applications.
What problems is the product solving and how is that benefiting you?
It solves a variety of problems including Live chatbot, Customer Engagement, Customer Information Tracking, Custom Bot Builder, Ticketing Management, Content Collaboration, etc.
User friendly
What do you like best about the product?
User Interface (UI) is one of the best things that have come across
What do you dislike about the product?
Lack of features is something that is concerning.
What problems is the product solving and how is that benefiting you?
Crm incoming chats and ticketing
Recommendations to others considering the product:
They should have features which can be useful and also who are using the portal, giving suggestions, they shall take their feedback as well and integrate.
Excellent tool for managing time and bills!
What do you like best about the product?
The best part of Freshconnect is that it offers excellent tools for managing and tracking time, bills, and costs paid. It makes the workplace culture feel more cohesive across diverse groups. Because it is a somewhat complex piece of software, it takes some time to absorb and comprehend.
What do you dislike about the product?
The most significant downside of this programme is that the balance sheet capability is unsatisfactory. When compared to the competitors, this programme is relatively pricey. It has impressive features, although a couple of them might be improved for smoother operation.
What problems is the product solving and how is that benefiting you?
Overall, the application is outstanding. Also, the user interface of Freshconnect is fabulous and easy to understand.
customer experience is exceptional
What do you like best about the product?
The food is always fresh and delicious, recommendation is very helpful
What do you dislike about the product?
Sometimes, the recommendation is not very useful.
What problems is the product solving and how is that benefiting you?
I know what are the best food for me, what are the healthy food to me
Make it fresh with Freshdesk
What do you like best about the product?
Unified inbox experience to manage conversations across digital channels.
What do you dislike about the product?
none so far. i have not experience any negative
What problems is the product solving and how is that benefiting you?
Users can automate conversation routing in Freshchat, where you can assign conversations to individual team members or groups based on rules that you need to define.
Poor usability
What do you like best about the product?
Complete fields for sending information and categorizing messages.
What do you dislike about the product?
Confusing visual, difficulty in generating and reading reports and data.
What problems is the product solving and how is that benefiting you?
We no longer use it, as we have completely migrated to the IC.
Recommendations to others considering the product:
Do an online immersion to check if it meets the needs
as it says fresh and connect
What do you like best about the product?
the way the tool works any non trained person can also handle this like a pro. thank you for making life so easy.
What do you dislike about the product?
nothing to dislike for this product, its on top of everything.
What problems is the product solving and how is that benefiting you?
the ticketing and easy to connect with other teammates with best follows
Recommendations to others considering the product:
highly recommended use with fresh desk and the experience is no next level
Intuitive and user friendly
What do you like best about the product?
The user interface is very intutive and it does exactly what's meant to be
What do you dislike about the product?
Some buttons don't work and sometimes the web interface takes time to load
What problems is the product solving and how is that benefiting you?
Staying in touch with prospects
Recommendations to others considering the product:
Please give it a try
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