Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Best support app we have used
What do you like best about the product?
The most liked feature was the ease of using the tool- frontend and backed both
What do you dislike about the product?
the colour combinations are a bit weird but can be neglected
What problems is the product solving and how is that benefiting you?
Freshdesk was our support channel. All the client queries across email, phone, chat, WhatsApp Business, and other social media channels were addressed from a single view
- Leave a Comment |
- Mark review as helpful
It definitely helps in providing great customer experience
What do you like best about the product?
The integrated suite of Freshchat under the Freshworks ecosystem makes things super simple for businesses to manage customer queries. It helps in providing a great customer experience. I also like the option of integrating Facebook, Whatsapp messages directly to Freshchat so that our agents don't have to look at multiple platforms to reply to the queries.
What do you dislike about the product?
The bots are very expensive - Ideally, they should provide an options-based conversation for free, considering the different platforms available in the market.
What problems is the product solving and how is that benefiting you?
We use Freshchat for customer support. Live chats help provide instant resolution to most queries, whereas we use it with Freshdesk integration to help create tickets for the support request needing more intervention.
Face of customer support on your home page
What do you like best about the product?
Freshchat seamless integration with the homepage is one the best tool for a startup to clarify queries quickly. Integrating with Freddy AI reduced the tickets up to 30%
What do you dislike about the product?
Integrations, it is not very easy to integrate with other tools, than Freshworks' ecosystem. Even if it allows, it's painful to get the full experience.
UX looks like, it's from early 2010s.
UX looks like, it's from early 2010s.
What problems is the product solving and how is that benefiting you?
It is like any chatbot, the problem solving is simpler with its brilliant AI layer on top of the chat. It resolved tickets quicker than traditional chat queries!
Quick communication channel with clients and work colleagues
What do you like best about the product?
I use Freshchat to interact more easily and quickly with clients and potential clients that I contact through social media management through digital marketing. I can increase the flow of clients and implement the corresponding chat. I like that you have a lot of interaction with customers through contextual messages from the chatbot, this allows you to offer your services and products, it is even the way to make a sale. With webhooks, I can obtain data to provide users with the corresponding information, the one they are especially looking for, such as the status of an order, a payment, invoices or any type of activity that is related to our company and the use of this platform.
What do you dislike about the product?
At first, it is a bit complicated to use but I guess that happens when you are new to using this software, it was a bit difficult to adapt to but now I manage it very well. Many clients have told me that using the bot has been a challenge for them; it takes time for them to keep up with it. Another thing, to create the chatbot you have to invest a lot of time.
What problems is the product solving and how is that benefiting you?
I have gotten a lot of interaction with customers through tools that send automated messages, this is very beneficial because customers feel well taken care of and this leads to future sales and production. In addition, with the use of frequently asked questions, customers are cleared of certain doubts and proceed directly to make a purchase, it also relates products and articles according to what they know and proceeds to interact with the seller at once.
Robust Customer Engagement Chatbot
What do you like best about the product?
It chatbot journey builder is the best feature that enables us to build contextual messaging and chatbot interaction at touchpoints. We can map CRM fields and assign the chat to the agent at any point of time. The best thing is to fetch data with the help of webhooks to help users with the exact information that they are looking for like Order status, Invoice amount or any activity-based information that is recorded in the platform.
What do you dislike about the product?
Its complexity for new users is challenging at the initial stage. The users have to invest a lot of time learn the bot and get hands-on experience to build a mature chatbot for real use cases.
What problems is the product solving and how is that benefiting you?
The feature of user engagement on the website with automated welcome messages and addressing their queries is beneficial. Apart from that, it allows us to place FAQs and link knowledge base articles to minimize agent interaction which the chatbot itself can handle autonomously.
Interactive Chatbot Builder
What do you like best about the product?
I liked the chat builder orchestration which allows us to create custom bot flow based on the business flow. It captures all customer details and allows us to share FAQs, Knowledge base articles, Video links and whatnot. I consider it as one of the most powerful chatbot builder
What do you dislike about the product?
I did not like the interface when it comes to integration with other applications and create custom webhooks for retrieving order details from other applications.
What problems is the product solving and how is that benefiting you?
It solves a variety of problems including Live chatbot, Customer Engagement, Customer Information Tracking, Custom Bot Builder, Ticketing Management, Content Collaboration, etc.
User friendly
What do you like best about the product?
User Interface (UI) is one of the best things that have come across
What do you dislike about the product?
Lack of features is something that is concerning.
What problems is the product solving and how is that benefiting you?
Crm incoming chats and ticketing
Recommendations to others considering the product:
They should have features which can be useful and also who are using the portal, giving suggestions, they shall take their feedback as well and integrate.
Excellent tool for managing time and bills!
What do you like best about the product?
The best part of Freshconnect is that it offers excellent tools for managing and tracking time, bills, and costs paid. It makes the workplace culture feel more cohesive across diverse groups. Because it is a somewhat complex piece of software, it takes some time to absorb and comprehend.
What do you dislike about the product?
The most significant downside of this programme is that the balance sheet capability is unsatisfactory. When compared to the competitors, this programme is relatively pricey. It has impressive features, although a couple of them might be improved for smoother operation.
What problems is the product solving and how is that benefiting you?
Overall, the application is outstanding. Also, the user interface of Freshconnect is fabulous and easy to understand.
customer experience is exceptional
What do you like best about the product?
The food is always fresh and delicious, recommendation is very helpful
What do you dislike about the product?
Sometimes, the recommendation is not very useful.
What problems is the product solving and how is that benefiting you?
I know what are the best food for me, what are the healthy food to me
Make it fresh with Freshdesk
What do you like best about the product?
Unified inbox experience to manage conversations across digital channels.
What do you dislike about the product?
none so far. i have not experience any negative
What problems is the product solving and how is that benefiting you?
Users can automate conversation routing in Freshchat, where you can assign conversations to individual team members or groups based on rules that you need to define.
showing 231 - 240