Freshchat
Freshworks Inc.Reviews from AWS customer
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good chat portal to do your work
What do you like best about the product?
We are writing with riders and the chat is working very well, sometimes there are some issues like lagging bugs, but its enough good to work with freshchat : - )
What do you dislike about the product?
Sometimes its lagging and slow, i dont know if its because of my internet, but there is no other thing to complain, its a good chat portal for me and my colleagues :)
What problems is the product solving and how is that benefiting you?
it was very slow, but the new update fixed everything. the new colour is good as well, so thats it thank you for asking and thank you gor inviting for the survey :)
Freshchat
What do you like best about the product?
Easy integration, can add social media messages and also whatsapp
What do you dislike about the product?
Instagram cannot be added and multiple shopify stores as well
What problems is the product solving and how is that benefiting you?
It helps companies deal with their customers through Omni channel solutions
One of the Best Tools for Live Support
What do you like best about the product?
It offers a nice experience to the user. It works pretty well if it's well structured. It has a simple and user-friendly interface for customers, visitors, users of your application.
What do you dislike about the product?
The administration panel can be confusing at first use. Panels of Freshworks products are not very good for single application use. For example, it can be useful if you use Frashdesk with Freshchat.
What problems is the product solving and how is that benefiting you?
It offers a useful service to your customers who want to get answers quickly. He can instantly contact an official and find the answer he is looking for. This also saves you time.
amazing review of freshchat
What do you like best about the product?
flow of work is good , and handling chats and calls are very easy
What do you dislike about the product?
Sever issue minor but rest of all is amazing
What problems is the product solving and how is that benefiting you?
handling chats and calling system is amazing
Freshchat Review of my own integration Experience
What do you like best about the product?
its easy to integrate with my web channel, and we wanted Agent-like, automated behavior to get started to provide the initial support query. Our developer worked with the FreshChat team ( there were some initial API issues); however it worked seamlessly.
What do you dislike about the product?
when we are working with the API integration, we were stuck with the issues; the support turn around from Freshchat took some time unexpectedly. It later sorted with relationship manager as we were doing initial POC
What problems is the product solving and how is that benefiting you?
it was helping us to take the primary support query use-cases before we bring the agent to step in further. The handover were very seamless and the ui was very intuitive. Post the data reports also very useful.
One of the best app
What do you like best about the product?
One of the best software I have never used it before and also it work very perfect and amazing I think it shud be for all
What do you dislike about the product?
Many updates of fc so please stop it that henece
What problems is the product solving and how is that benefiting you?
some time it won,t get calls from Fresh chat
Advantages of Freshchat
What do you like best about the product?
Tracking all agents and numbers, track all breaks for all agents and you can extract all reports from fresh coat to describe the number of AHT and how many chat he resolves
What do you dislike about the product?
something get wrong when you extract any report you need to refresh again to extract it, could be better if we can extract any file immediately without refreshing the tab of fresh chat
What problems is the product solving and how is that benefiting you?
Helping me to track all agents who's online and who's offline if we are not in the same floor , for sure more productive with fresh chat, business performance increase
Best support app we have used
What do you like best about the product?
The most liked feature was the ease of using the tool- frontend and backed both
What do you dislike about the product?
the colour combinations are a bit weird but can be neglected
What problems is the product solving and how is that benefiting you?
Freshdesk was our support channel. All the client queries across email, phone, chat, WhatsApp Business, and other social media channels were addressed from a single view
It definitely helps in providing great customer experience
What do you like best about the product?
The integrated suite of Freshchat under the Freshworks ecosystem makes things super simple for businesses to manage customer queries. It helps in providing a great customer experience. I also like the option of integrating Facebook, Whatsapp messages directly to Freshchat so that our agents don't have to look at multiple platforms to reply to the queries.
What do you dislike about the product?
The bots are very expensive - Ideally, they should provide an options-based conversation for free, considering the different platforms available in the market.
What problems is the product solving and how is that benefiting you?
We use Freshchat for customer support. Live chats help provide instant resolution to most queries, whereas we use it with Freshdesk integration to help create tickets for the support request needing more intervention.
Face of customer support on your home page
What do you like best about the product?
Freshchat seamless integration with the homepage is one the best tool for a startup to clarify queries quickly. Integrating with Freddy AI reduced the tickets up to 30%
What do you dislike about the product?
Integrations, it is not very easy to integrate with other tools, than Freshworks' ecosystem. Even if it allows, it's painful to get the full experience.
UX looks like, it's from early 2010s.
UX looks like, it's from early 2010s.
What problems is the product solving and how is that benefiting you?
It is like any chatbot, the problem solving is simpler with its brilliant AI layer on top of the chat. It resolved tickets quicker than traditional chat queries!
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