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Waste of My Time
What do you like best about the product?
Its conditional formatting, one-click publishing, and simple code deployment were some of my favourite features. However, my total experience was awful. The dashboard was not receiving inputs from the chatbot on my website. They don't even reply to the ticket.
What do you dislike about the product?
What frustrates me is that the chatbot's typeface is customised in accordance with the website or application, which is not always optimal, and that the user experience is destroyed even if the dashboard is extremely complicated and the customer care is horrible.
What problems is the product solving and how is that benefiting you?
To enhance customer service and control traffic, I wanted a chatbot on my website. However, it did not assist me with this; rather, they merely wasted my time and money.
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good chat portal to do your work
What do you like best about the product?
We are writing with riders and the chat is working very well, sometimes there are some issues like lagging bugs, but its enough good to work with freshchat : - )
What do you dislike about the product?
Sometimes its lagging and slow, i dont know if its because of my internet, but there is no other thing to complain, its a good chat portal for me and my colleagues :)
What problems is the product solving and how is that benefiting you?
it was very slow, but the new update fixed everything. the new colour is good as well, so thats it thank you for asking and thank you gor inviting for the survey :)
How Freshdesk Omnichannel will make your life easier.
What do you like best about the product?
What I like the best about this product is the user interface and ease of access in terms of setting up and managing concerns inside the platform.
What do you dislike about the product?
Freshdesk Omnichannel Integration has been improved so far but still lacks of native integrations that is high demand in different countries. Like Viber.
What problems is the product solving and how is that benefiting you?
Managing concerns from email, livechat, website, e-commerce and social media pages.
Freshchat
What do you like best about the product?
Easy integration, can add social media messages and also whatsapp
What do you dislike about the product?
Instagram cannot be added and multiple shopify stores as well
What problems is the product solving and how is that benefiting you?
It helps companies deal with their customers through Omni channel solutions
Run your business with Freshworks CRM.
What do you like best about the product?
It allows me to keep track of new leads and business.
Set holdovers for tasks and follow-ups.
Organize contacts.
Automatically send emails to contacts.
Sales sequence.
Module for easy navigation.
Set holdovers for tasks and follow-ups.
Organize contacts.
Automatically send emails to contacts.
Sales sequence.
Module for easy navigation.
What do you dislike about the product?
The user interface should be more intuitive and easy to use.
The technical support is not up to par.
The technical support is not up to par.
What problems is the product solving and how is that benefiting you?
It shortens the sales cycle, which allows me to know the intentions that a potential client has when visiting our website and to know how to proceed with our sales marketing tactics.
Helpful task reminders to stabilize both follow-ups to close more deals.
Keeps all contacts and inquiries in one place.
Helpful task reminders to stabilize both follow-ups to close more deals.
Keeps all contacts and inquiries in one place.
One of the Best Tools for Live Support
What do you like best about the product?
It offers a nice experience to the user. It works pretty well if it's well structured. It has a simple and user-friendly interface for customers, visitors, users of your application.
What do you dislike about the product?
The administration panel can be confusing at first use. Panels of Freshworks products are not very good for single application use. For example, it can be useful if you use Frashdesk with Freshchat.
What problems is the product solving and how is that benefiting you?
It offers a useful service to your customers who want to get answers quickly. He can instantly contact an official and find the answer he is looking for. This also saves you time.
amazing review of freshchat
What do you like best about the product?
flow of work is good , and handling chats and calls are very easy
What do you dislike about the product?
Sever issue minor but rest of all is amazing
What problems is the product solving and how is that benefiting you?
handling chats and calling system is amazing
Freshchat Review of my own integration Experience
What do you like best about the product?
its easy to integrate with my web channel, and we wanted Agent-like, automated behavior to get started to provide the initial support query. Our developer worked with the FreshChat team ( there were some initial API issues); however it worked seamlessly.
What do you dislike about the product?
when we are working with the API integration, we were stuck with the issues; the support turn around from Freshchat took some time unexpectedly. It later sorted with relationship manager as we were doing initial POC
What problems is the product solving and how is that benefiting you?
it was helping us to take the primary support query use-cases before we bring the agent to step in further. The handover were very seamless and the ui was very intuitive. Post the data reports also very useful.
One of the best app
What do you like best about the product?
One of the best software I have never used it before and also it work very perfect and amazing I think it shud be for all
What do you dislike about the product?
Many updates of fc so please stop it that henece
What problems is the product solving and how is that benefiting you?
some time it won,t get calls from Fresh chat
Advantages of Freshchat
What do you like best about the product?
Tracking all agents and numbers, track all breaks for all agents and you can extract all reports from fresh coat to describe the number of AHT and how many chat he resolves
What do you dislike about the product?
something get wrong when you extract any report you need to refresh again to extract it, could be better if we can extract any file immediately without refreshing the tab of fresh chat
What problems is the product solving and how is that benefiting you?
Helping me to track all agents who's online and who's offline if we are not in the same floor , for sure more productive with fresh chat, business performance increase
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