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Freshdesk Omnichannel expert
What do you like best about the product?
Unified Customer Experience: Freshdesk Omnichannel allows businesses to manage customer interactions across multiple channels from a single platform, providing a unified experience for both customers and support agents.
Seamless Channel Integration: Freshdesk Omnichannel integrates with various communication channels, including email, chat, phone, social media, and more, making it easy for businesses to manage customer inquiries across multiple channels from a single platform.
Automation and Workflows: Freshdesk Omnichannel offers automation and workflow features that can help businesses automate repetitive tasks and streamline support processes.
Seamless Channel Integration: Freshdesk Omnichannel integrates with various communication channels, including email, chat, phone, social media, and more, making it easy for businesses to manage customer inquiries across multiple channels from a single platform.
Automation and Workflows: Freshdesk Omnichannel offers automation and workflow features that can help businesses automate repetitive tasks and streamline support processes.
What do you dislike about the product?
Pricing: Freshdesk Omnichannel offers various pricing plans, and some businesses may find the cost to be a potential drawback, especially if they have budget constraints or are looking for more affordable options
Learning Curve: While Freshdesk Omnichannel is designed to be user-friendly, it may still require some time for support agents to learn and adapt to the platform, especially if they are new to customer support software or have limited technical proficiency
Learning Curve: While Freshdesk Omnichannel is designed to be user-friendly, it may still require some time for support agents to learn and adapt to the platform, especially if they are new to customer support software or have limited technical proficiency
What problems is the product solving and how is that benefiting you?
Channel Fragmentation: With customer inquiries coming through multiple channels such as email, chat, phone, social media, and more, it can be challenging for businesses to manage and respond to them efficiently.
Manual and Repetitive Tasks: Manual and repetitive tasks, such as ticket routing, response drafting, and status updates, can be time-consuming and prone to errors.
Lack of Visibility and Reporting: Without proper visibility into support performance, businesses may struggle to measure and improve their customer support quality.
Limited Customization: Some businesses may have unique requirements or workflows that are not fully addressed by off-the-shelf customer support tools.
Manual and Repetitive Tasks: Manual and repetitive tasks, such as ticket routing, response drafting, and status updates, can be time-consuming and prone to errors.
Lack of Visibility and Reporting: Without proper visibility into support performance, businesses may struggle to measure and improve their customer support quality.
Limited Customization: Some businesses may have unique requirements or workflows that are not fully addressed by off-the-shelf customer support tools.
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It is a very good software, but with some limitations
What do you like best about the product?
It is a very good software in general terms. It is a very easy to use tool. They offer many options for administrators to take control of the account and to fix possible errors that arise.
What do you dislike about the product?
It has limitations, like any other software. We would like to have the customer satisfaction report back. And to make improvements to avoid mixed chats.
What problems is the product solving and how is that benefiting you?
It helps us to manage and resolve customer issues with our own software.
Freshchat is no 1 Chat tool for our Business Jumkey.com
What do you like best about the product?
Simplicity, ease of use, 100% uptime, quick customer resolution
What do you dislike about the product?
Their Bots onboarding team has to improve their technical skills and problem-understanding.
What problems is the product solving and how is that benefiting you?
Freshchat has helped us improve Jumkey.com conversion rate by 0.5%
Worth mentioning more than 50% of our website conversions are happening in Freshchat with live agents. Our agents love Freshchat system.
Worth mentioning more than 50% of our website conversions are happening in Freshchat with live agents. Our agents love Freshchat system.
A powerful chat platform that can be used in various use case from live chat to automated chat bot.
What do you like best about the product?
It integrates with all major chat aps from Facebook Messenger and Whatsapp... No matter the app that is plugged in the chat offers full functionality. A chatbot can run on WhatsApp, Messenger, or a website-placed chatbot. It is fairly easy to use and create chatbot flows and transform data with functions that are supported.
What do you dislike about the product?
I miss the functionality to duplicate specific parts of the bot, actions cannot be inserted. For example, if you would like to insert one action between other actions it is not possible to do that. You need to manually change the actions so they are in the correct order.
What problems is the product solving and how is that benefiting you?
It collects potential orders and creates deals in the CRM. It prepares the users to submit the information they are inquiring about so the time operators spend on the chat or preparing the offer is minimized.
Good widget for website, not too great for flutter
What do you like best about the product?
The web platform to manage tickets and everything is very good and user friendly
What do you dislike about the product?
The flutter integration is quite tricky and very long, especially for iOS. The native notifications of iOS are difficult to integrate.
What problems is the product solving and how is that benefiting you?
as we run a fintech app, we want to provide real-time customer support to our users.
Great Experience
What do you like best about the product?
Freshchat features is very good and integrated with WhatsApp api
What do you dislike about the product?
May be can increase the mobile app experience compare to take.to
What problems is the product solving and how is that benefiting you?
Easily chat with our customers from WhatsApp or social media platforms
freshworks useful
What do you like best about the product?
All products of freshworks are loved by our employees.
What do you dislike about the product?
no bulk application, separate license fee for each application
What problems is the product solving and how is that benefiting you?
call center chat and crm are used with a single license.
Best all-round solution on the market
What do you like best about the product?
Being able to add multiple channels into our Live Chat setup and then add Ticket integration with complete analytical reporting capability is a massive help to our business.
What do you dislike about the product?
The ability to translate all conversations on the fly is a feature that would help agents massively, especially when there is a spike in traffic. My understanding is that this will be added in the coming months.
What problems is the product solving and how is that benefiting you?
Freshchat gives our clients an easy way to get the assistance they need instantly. Once our chatbots are developed and integrated with our knowledge base, then the client will have access to whatever they need to solve their issues or queries.
Experience the Best of Both Worlds: A Review of a Good and Nice Platform
What do you like best about the product?
Canned Responses
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Shortcuts
Display Picture with designation
Shortcuts
What do you dislike about the product?
Resolved chats page refreshed every now and then
What problems is the product solving and how is that benefiting you?
Supporting customers
Marketing with the users
Marketing with the users
Freshchat is very useful and advanced tool which organizes all the chat channels in one place.
What do you like best about the product?
Bot capability and ease of use as a product.
What do you dislike about the product?
They should have provided an option to video chat.
What problems is the product solving and how is that benefiting you?
Its solving bot related needs and chat support needs.
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