Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Easy to chat with our clients with simple features
What do you like best about the product?
Simple design and easy to follow up with clients on chats.
Support agents on Freshcha are quick to responce and helpful.
Support agents on Freshcha are quick to responce and helpful.
What do you dislike about the product?
There seem to be no function to export full chats that our agents had for quality control and this would be helpful to have it in Reporting function.
It has been difficulet for me to contact our Account Manager to discuss monthly/annual cost, which was a very important/ sensitive matter for me, as he seemed to have been traveling - it would have been better if they had someone else covering his work during his absence.
It has been difficulet for me to contact our Account Manager to discuss monthly/annual cost, which was a very important/ sensitive matter for me, as he seemed to have been traveling - it would have been better if they had someone else covering his work during his absence.
What problems is the product solving and how is that benefiting you?
Freshchat has not had issues technically so fat so it has been a stable service.
Easy to understand chat service and it helped our productivity.
Easy to understand chat service and it helped our productivity.
- Leave a Comment |
- Mark review as helpful
Freshchat implementation based on fresh desk use case
What do you like best about the product?
Easy to understand all the dashboard metrics, and the social tab is also very helpful for having an overview of social media handles in one location
What do you dislike about the product?
Sometimes it is difficult for our employees to find the correct login domain name (between "freshworks" and "freshchat") and we have a lot of confusion when gaining access
What problems is the product solving and how is that benefiting you?
Helps us reach more users via our social media handles as opposed to having them contact us solely through the mobile app
Best Customer Experience Platform
What do you like best about the product?
ace of use and granular configurations and filtering the tickets
What do you dislike about the product?
Initial user education and one-time setup is as usual a big challenge for any product.
What problems is the product solving and how is that benefiting you?
Seamless customer service management across all channels
Basic needs met by the tool
What do you like best about the product?
Integration via API with WhatsApp and Dashboard information/view
What do you dislike about the product?
Support in English, delay in returning problem solutions and high cost to maintain the platform
What problems is the product solving and how is that benefiting you?
Standardization and follow-up of customer communication and ticket volume management
Good but glitches sometimes
What do you like best about the product?
The bot is extremley helpful with new sign ups to our platform
What do you dislike about the product?
sometimes the chat glitches and messages don't send or don't come through
What problems is the product solving and how is that benefiting you?
Allowing customers to get answers from bot rather than talking to live agent
Amazing platform for customer support :)
What do you like best about the product?
The feature to check the user's support history in one go without any hassle.
What do you dislike about the product?
It sometimes lag and/or is absolutely slow.
What problems is the product solving and how is that benefiting you?
It has an automation feature for generic queries, and it helps reduce the load on our agents and they are focused on solving more complex user issues.
Its been remarkable experience
What do you like best about the product?
That messages from various channels can all come into one place and be responded fromcentral place
What do you dislike about the product?
nothing really just that same client can send multiple messages at the same time
What problems is the product solving and how is that benefiting you?
Urgent requests from clients are addressed in an instant, and this helps in service delivery and customer experience
Seamless and User-Friendly: A Game-Changing System
What do you like best about the product?
From the moment I set it up, it was evident that this system was designed with simplicity and ease of use in mind. I am delighted to share my positive experience and recommend it wholeheartedly.
The setup process was an absolute breeze. With clear, step-by-step instructions and an intuitive interface, I had everything up and running in no time. Unlike other systems I've encountered, this one didn't require technical expertise or endless troubleshooting. It was refreshingly straightforward, making the entire setup experience stress-free and enjoyable.
Navigating the system is very easy from an agent and admin perspective. It doesn't require extensive training for first-time users.
Furthermore, integrating the local CRM and the Bot setup was straightforward and required minimal intervention from our developers.
The Customer Support team is very responsive, and also we were provided extra guidance whenever we asked for it.
The setup process was an absolute breeze. With clear, step-by-step instructions and an intuitive interface, I had everything up and running in no time. Unlike other systems I've encountered, this one didn't require technical expertise or endless troubleshooting. It was refreshingly straightforward, making the entire setup experience stress-free and enjoyable.
Navigating the system is very easy from an agent and admin perspective. It doesn't require extensive training for first-time users.
Furthermore, integrating the local CRM and the Bot setup was straightforward and required minimal intervention from our developers.
The Customer Support team is very responsive, and also we were provided extra guidance whenever we asked for it.
What do you dislike about the product?
While the support team is friendly and approachable, there were instances where they couldn't resolve my issues on the spot. Some problems required further investigation or escalation, resulting in delays in receiving a resolution. In certain cases, it took a day or even two to get a satisfactory response or a resolution to my queries. They showed a genuine willingness to assist and resolve any issues encountered, even if it took longer than expected. Their expertise and dedication is commendable, although the overall response time could certainly be improved.
What problems is the product solving and how is that benefiting you?
Using Live Chat Freshchat helped us provide a direct and interactive way to engage with our customers while the system can easily scale to accommodate higher volumes of inquiries.
Implementing chatbots and live chat was an efficient and cost-effective solution for our team.
Implementing chatbots and live chat was an efficient and cost-effective solution for our team.
Freshchat provides a customisable experience for comms that is simple to integrate
What do you like best about the product?
The customizability of components relating to chat comms on both freshdesk and freshsales. Makes it really easy to iterate fast but also provide a custom user experience.
What do you dislike about the product?
Would love to see a pricing model that maybe cuts across Freshdesk, Freshchat and Freshsales in a single fee payment, each with its given quotas and ranges, but with some room for flexibility.
What problems is the product solving and how is that benefiting you?
Freshchat allows us to create a custom, easy to use integration for live chat so that developers can focus fully on the business model of the company without having to reinvent the wheel.
It's great but can be so much better
What do you like best about the product?
Reliable and efficient. Bugs are less if you don't have a lot of automations
What do you dislike about the product?
UI seems a bit cluttered and can be difficult to understand for a new user
What problems is the product solving and how is that benefiting you?
Helps us with a live support channel and provide support.
showing 181 - 190