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Frinedly Tool to work on ticketing Process, Good Infrastructure well designed
What do you like best about the product?
Frinedly Tool to work on ticketing Process, Good Infrastructure well designed
What do you dislike about the product?
Nothing to mention on the same.Thank you
What problems is the product solving and how is that benefiting you?
Ticketing Flow was good it helps me to learn the things in easy way
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Freshchat is lively to work with.
What do you like best about the product?
Freshchat has eased my work and ability to communicate with customers and also work hand in hand with my colleagues.
What do you dislike about the product?
I would not dislike fresh chat other than some few updates that it would need from time to time.
What problems is the product solving and how is that benefiting you?
It basically eases communication between the team and the customers
APPLICATION INTERFACE
What do you like best about the product?
The web app interface is very user interactive & easy to understand.
What do you dislike about the product?
The icons are kind of confusing but I do not dislike it .
What problems is the product solving and how is that benefiting you?
All the user that use our tools face issue while processing an application , they raise the issue over freshchat & we get notified immediately & assit them in resolving the query.
Thus the end user i.e the client get timely resolution & that helps us in maintaining customer satisfaction.
Thus the end user i.e the client get timely resolution & that helps us in maintaining customer satisfaction.
Excellent tool to handle customers via chats
What do you like best about the product?
Intelliassign is one of the most useful section.
What do you dislike about the product?
Reports section in the app need to improve a bit.
What problems is the product solving and how is that benefiting you?
Handling customer concerns/queires
Short & simple
What do you like best about the product?
Easy to navigate, simple layout, user-friendly
What do you dislike about the product?
The fact that I need to click on the photos one by one instead of clicking one and the rest is automatically downloaded for me to view. Lagging, too.
What problems is the product solving and how is that benefiting you?
Easy to review past conversations when investigating a case.
Functions are easy to navigate
What do you like best about the product?
I love that every teammate can have access to the chat that any member of the teammate is on. In that way, it foster teamwork and accountability.
What do you dislike about the product?
I do not like the fact that the mobile experience is difficult to navigate compared to the desktop user experience
What problems is the product solving and how is that benefiting you?
The main problem it is solving is that it bridges the communication channel between users and producers as regards to the service provided to the users and producers are also able to get feedback as a result of freshchat
The overall interaction experience with customer through Freshchat is amazing
What do you like best about the product?
The features are convenient and easy to understand. It have many features which help me to provide timely service to the customer.
What do you dislike about the product?
I don't like that freshchat don't have option to integrate the report in geckoboard which is a bit disappointing.
What problems is the product solving and how is that benefiting you?
Freshchat is benefiting me in terms of replying my customers queries
Awesome
What do you like best about the product?
Quick & easy to use, user friendly can be recommended to others
What do you dislike about the product?
NA it is awesome. But we should get frequent updates
What problems is the product solving and how is that benefiting you?
It is used for solving customer queries
Easy to navigate
What do you like best about the product?
Easy to understand, navigate and use tools and systems. Nice design, easy for visuals
What do you dislike about the product?
Rarely it needs a refresh, sometimes new messages or calls don't come through straight away
What problems is the product solving and how is that benefiting you?
Helping by having instant communication with users, with focus to resolve their issue immediately
Complete and secure system.
What do you like best about the product?
The simplicity of using the system, has clear and very safe options. Very different from what we had before.
What do you dislike about the product?
Since it is quite complete and we are in another country that does not use the dollar, its cost is a little high.
What problems is the product solving and how is that benefiting you?
Our attendants resolve more conversations at the same time and, in addition, some conversations do not need human attention, the client himself resolves his request.
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