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Freshchat works well and is intuitive
What do you like best about the product?
Things I like about Freshchat:
Not too many columns and features to memorize to be able to use it.
Integration to Freshdesk to create additional tickets.
Customers cannot see when the agents are typing
Separations between my canned answers and company canned answers
Not too many columns and features to memorize to be able to use it.
Integration to Freshdesk to create additional tickets.
Customers cannot see when the agents are typing
Separations between my canned answers and company canned answers
What do you dislike about the product?
The notification system is not as smooth as I want, especially if I'm not on the page/tab.
There are no options for agents to edit, recall or delete a sent message, even if we've made a mistake.
There are no options for agents to edit, recall or delete a sent message, even if we've made a mistake.
What problems is the product solving and how is that benefiting you?
Our customer success team needed a platform for our customers to live chat with a CS agent.
Since we already use Freshdesk.com for our customer ticketing system, Freshchat works well for us since we can escalate issues or follow up afterwards.
Since we already use Freshdesk.com for our customer ticketing system, Freshchat works well for us since we can escalate issues or follow up afterwards.
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excellent tool
What do you like best about the product?
Excellent tool, it helps me a lot in my day to day, facilitating the processes.
What do you dislike about the product?
Conversations sometimes don't update.
When there is a lot of demand
When there is a lot of demand
What problems is the product solving and how is that benefiting you?
Daily work, customer control, service and support to the team and end customers.
It's great not difficult to navigate
What do you like best about the product?
it is very organized and not overwhelming to use
What do you dislike about the product?
nothing I think it is great for all businesss to use and navigate
What problems is the product solving and how is that benefiting you?
customers questions and inquiries so we can commuicate with the customer directly
Coordinated meetings and travel schedules for managers and executive staff members
What do you like best about the product?
Being smooth and helpful- easy to use and the most perfect thing is the customer service live chat that helps me with any questions I have
What do you dislike about the product?
Sometimeset with some difficulty to creat an matrics to check my view or creat an analysis
What problems is the product solving and how is that benefiting you?
It solves many difficulties that how can i cotact with our customers and make me able to check all the customer history compering to other platforms
Such a smooth tool
What do you like best about the product?
I really loved the smoothness of the tool, there very comparitevly very minimal lagging may be because of network
What do you dislike about the product?
Everything is good about freshchat, loved the experinece
What problems is the product solving and how is that benefiting you?
Freshchat help sagrigate diffrent tickets , very easy to use and find any tucket
Excellent experience for beginners
What do you like best about the product?
The tool is easy to configure and the application proved to be very simple to use.
Freshdesk proved to be very robust in several ticket creation situations, chat interactions and automations
Freshdesk proved to be very robust in several ticket creation situations, chat interactions and automations
What do you dislike about the product?
There are many versions of the tool for each type of product and it is difficult to know which version of the product we are and what we are missing in other versions.
We miss easier integration and customization between Freshdesk and Freshsales. Some limitations did not create separate applications
The little flexibility of the number of fields in custom modules also made us pivot some solutions already implemented in Freshsales due to the growth of some business rules
We miss easier integration and customization between Freshdesk and Freshsales. Some limitations did not create separate applications
The little flexibility of the number of fields in custom modules also made us pivot some solutions already implemented in Freshsales due to the growth of some business rules
What problems is the product solving and how is that benefiting you?
The company I work for didn't have a customer service area set up for scaling and that's why freshworks served us well. It also resolved our customer management for the commercial team, who can now see our customer base in the palm of their hand.
Incredible
What do you like best about the product?
The ability to access and back date queries and manage backlog. The fact that it refreshes so quickly and updates equally as fast. Also the ability to input canned responses for the ease of assisting more effectively.
What do you dislike about the product?
I'm quite pleased with the current updates on it I have no real issues on my side. Freshchat is constantly updated making it easier for users like myself to navigate access and use.
What problems is the product solving and how is that benefiting you?
It solves issues such as record keeping and that benefits us because we are able to go back and assist a customer who came in a while ago and needs feedback on a query.
Good Features for Messaging
What do you like best about the product?
It helps smooth interaction with coustomers and the messaging features are really good!
What do you dislike about the product?
It gets stuck sometime but it also may be due to my network fluctuations.
What problems is the product solving and how is that benefiting you?
It helps is campaigning, team box, live chats and many more issues getting resloved
Hassle free , Great experience
What do you like best about the product?
This is a hassle free service which provides more customer and employee retention and proacotively addressses customer issues. It also strengthens culture and streamlines process.
What do you dislike about the product?
Nothing to dislike about freshchat. It overall covers all the essential attributes.
What problems is the product solving and how is that benefiting you?
Customer Retaintion
Speedy Response
Increases Customer Retention Lifecycle
Competitive Advantage
Proactively Addresses Customer Issues
Boosts Company Culture
Speedy Response
Increases Customer Retention Lifecycle
Competitive Advantage
Proactively Addresses Customer Issues
Boosts Company Culture
Very good product for management insights!
What do you like best about the product?
The most helpful for me is the analytics panel to monitor our team's performance. The second thing I like the most is the customer support. The most recent CS interaction was to help set up our chat bot-- they spent two sessions despite us being a smaller account.
What do you dislike about the product?
We've been using Freshchat for years, and we love the product. However, I wish they would've been more persistent to upgrade us to the newer plan... we were on the legacy plan for 2 years before we realised which made us lose out on some helpful new features.
What problems is the product solving and how is that benefiting you?
Freshchat helps us solve all of our support necessisties. Aside from the whole recent Twitter debacle with 3rd party APIs, it's been a great omnichannel communincation platform.
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