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Freshchat is user friendly and easy to use.
What do you like best about the product?
What is like the best about Freshchat is the design of the app that makes it easy to use and you may add a lot of templates which is important in answering chats.
What do you dislike about the product?
Everything is good in Freshchat. I just hope that it offers more features like you can access the emails as well on the same website but in different tab so you can easily manage your chats and emails.
What problems is the product solving and how is that benefiting you?
Freshchat can provide real-time support and we seldom experience any delay in chat so we can answer each and every customer on time. We also appreciate the different tabs on which chats are open and resolved so we can easily track each conversation.
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One of the best live chat tool out there
What do you like best about the product?
My favourite part about Freshchat is the quick option to use canned templates. As a Chat Support, I always have to be fast when answering customer inquiries and this feature helps a lot. It's very easy to edit out the templates if needed and we can add as many as we want!
What do you dislike about the product?
Not really a downside but I think one opportunity Freshchat can work on is the option to merge chats. Some customers would sometimes use a new tab and that would open a new chat even they are already speaking with an agent. I hope there's a way to merge multiple chats from one customer just like in Freshdesk.
What problems is the product solving and how is that benefiting you?
We do use Freshchat to almost all of our website pages. Some customer inquiry requires immediate response and Freshchat helps us do this. Instead of asking customers to email us and make them wait for hours for a response, with Freshchat, we can assist them right away.
Chat accuracy
What do you like best about the product?
I find very easy as the chats reopen after an incoming message .
What do you dislike about the product?
It is getting difficult some time to review
What problems is the product solving and how is that benefiting you?
Live chats are easy
Freshchat Overview
What do you like best about the product?
I like how I can have jot forms automatically save for easy access to send to customers.
What do you dislike about the product?
There is nothing that I dislike about Freshchat so far.
What problems is the product solving and how is that benefiting you?
Freshchat has helped us communicate with our customers in a way that is more comvenient for them. The customer does not have to wait in line in a queue and they can always walk away from their chat and message back for their chat to re-open at their convenience. This helps the customer multitask, as they get assistance on the go and can also do other things.
great chat channel!
What do you like best about the product?
FreshChat is very user friendly. It is easy for our patient's to use as well as the staff. It is helpful that it allows us to see when the patient has read the message.
What do you dislike about the product?
The one thing that would be helpful would be a section off to the side where we can add important notes on the patients for quick refrences. That would be helpful!
What problems is the product solving and how is that benefiting you?
Freshchat will autoreslve some chats that need closed right away without us needing to look at it. That filters alot of the chats out and we can get to the others easier.
Easy to use
What do you like best about the product?
very convenient to use and easy to access
What do you dislike about the product?
Nothing it is easy to access. Some times there is a lag
What problems is the product solving and how is that benefiting you?
For all the customers concern we help with fresh chat
User friendly software
What do you like best about the product?
I like Freshchat because I can easily see customers with their concern and I can easily navigate it to answer those concerns. I can easily tag those concerns properly without having a hard time.
What do you dislike about the product?
None so far. I have not experiencing difficulty so far when it comes to tagging appropriately on a particular concern. I can easily find it.
What problems is the product solving and how is that benefiting you?
It helps me solve my customers complaint as I was able to communicate with them using Freshchat. I was able to reach them through their social media with the help of Freshchat. Also, I was able to look for appropriate tagging easily and it is convenient to use. User friendly I must say.
Notifications issue
What do you like best about the product?
It is fast, user friendly, new features are there.
What do you dislike about the product?
There is no chat delete or edit option, notification sounds will not work sometimes. No dashboard for all
What problems is the product solving and how is that benefiting you?
There is no such option, which is benefiting. One feature is good, where we can see the customer reviews.
It's too easy to work
What do you like best about the product?
Always i siad the freshchat are too easy to mange your work and provide service so the freshchat are designed an app to help the company to mange their work it
What do you dislike about the product?
Sometimes fresh chat have some issue but the support team they fixed the issue earlier the it team keep thier eyes on the system and looking to new ways to improve
What problems is the product solving and how is that benefiting you?
The issue of the customer or the rider if some of them have problem they fixed
Quickly and easily contact with client through Freshchat portal
What do you like best about the product?
It's awesome as we can serve our clients from anywhere. We can use pre-written replies (Canned responses ) for frequent live chat queries. All Convseration done with client's are saved as ticket.
Another fetarue is that, we can add the client contact details on Freshchat portal and If an offline chat ( Non- business day) is received, in that case, we can create a Ticket and revert by email also.
We are using Freshchat portal more than 6 years and Truely fully managed Live Chat portal and we LOVE our live chat features and our client's also love.
Another fetarue is that, we can add the client contact details on Freshchat portal and If an offline chat ( Non- business day) is received, in that case, we can create a Ticket and revert by email also.
We are using Freshchat portal more than 6 years and Truely fully managed Live Chat portal and we LOVE our live chat features and our client's also love.
What do you dislike about the product?
Sometime stuck but it's normally observed when poor internet connection.
What problems is the product solving and how is that benefiting you?
As Freshchat integration with our website hence, our client's are eailsy connecting us through chat box for queries resolution. And Freshchat provide the live chat option and we can quickly reply to them in the same window.
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