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Simple Chat Application to manage business chat efficiently
What do you like best about the product?
Freshchat instant push notification to mobile app which allow us to reply our customers in timely manner and chat support executive and answer to customer quries even from mobile app.
Freshchat is easy to mange and cost efficient, campign and social messaging integration without any extra add-on cost makes this product affodable.
Freshchat is easy to mange and cost efficient, campign and social messaging integration without any extra add-on cost makes this product affodable.
What do you dislike about the product?
Freshchat should not ask customer for push notification permission when any new customer is starting their first conversation with any businesses on thie website, it create hassle.
It should ask for push notiication permission when the same customer / user is visiting chat support regularly.
It should ask for push notiication permission when the same customer / user is visiting chat support regularly.
What problems is the product solving and how is that benefiting you?
It helps us to manage a large sets of our customer's query such as pricing and working hours of our resources, Freshchat helps our to scale our services in affodable cost.
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Time fly's by in expert. Never a dull moment
What do you like best about the product?
The pace your time goes by extreemly fast
What do you dislike about the product?
Some things can be misunderstood when your not on the phone
What problems is the product solving and how is that benefiting you?
A break from phones
Efficient chat support for businesses
What do you like best about the product?
The Customer profiling feature helps alot and different integration with e-commerce application shows deatils of customer alltogether in dashboard.
Freshchat makes available customer's data while solving customer quries help a lot. other features like omnichannel integration are very useful.
Freshchat makes available customer's data while solving customer quries help a lot. other features like omnichannel integration are very useful.
What do you dislike about the product?
Sometimes customer's doesn't get merged, it creates new conversation, if there is seperate chat campign then for the same customer it will create new conversation.
What problems is the product solving and how is that benefiting you?
We have huge customer quries which needs to be addressed in real-time, Freshchat features like quick-snippet and conversational chatbot helps to manage our customer support efficiently.
CRM platform that you can trust
What do you like best about the product?
- Out of the box features
- Quick integration
- Quick support
- Quick integration
- Quick support
What do you dislike about the product?
- Limited customizations
- A bit expensive
- A bit expensive
What problems is the product solving and how is that benefiting you?
- Helping our customers reach out to us
- Generates tickets which are used by the agents to reach out to customers and help them
- Chat feature for solving customer queries in real-time
- Generates tickets which are used by the agents to reach out to customers and help them
- Chat feature for solving customer queries in real-time
Good interface. User friendly and customised views
What do you like best about the product?
Easy to use and AI-enabled which helps in communication. Customized view. User-friendly dashboard with graphs that can filter as per our needs. Ticket creation is good because it actually amends all the chat on a single click.
What do you dislike about the product?
While conversing with customers, it automatically changes the sequence as per the response which not suppose to happen. Also, it not showing the name of the customer while chatting.
What problems is the product solving and how is that benefiting you?
We are using it as chat bot and live chat with customer so chat bot is giving most of the information to customer as per their query and if not sufficient then customer can also reach out to agents for more details on same platform.
Post Sales and Customer Support Re-Imagined 🚀
What do you like best about the product?
It's so much Flexible. Unlike most CRM platforms, you can jump straight into a consultation session (Google Meet and I think, Zoom) to avoid the back and forth on chat. The configurations and set up is also very smooth.
What do you dislike about the product?
Nothing. We use it to drive customer retention and usage at Borderless HQ. I hate nothing about it.
What problems is the product solving and how is that benefiting you?
A streamlined platform for all things customer engagement. We’re able to drive customer satisfaction and offer support and open end consultations to end users with FreshChat. A one in all tool for customer relationship management across a company’s user touch points. It's amazing!
Features of Freshchat
What do you like best about the product?
Freshchat is a best tool to solve various
What do you dislike about the product?
There is nothing to dislike in freshchat.
What problems is the product solving and how is that benefiting you?
It is helping me to solve various types of the queries of the students studying in my organization l.
User friendly - easy flow of conversation
What do you like best about the product?
Chats have spell check and grammatical corrections, like the private note feature. Easy to add files for transfer to client. Easy flow of chat back and forth, canned remarks and message read notifications.
What do you dislike about the product?
Sound notifications can be lost though that could be a connection issue with windows. More sound options would be good. More Font options - Ability to mark a chat to come back to later for any follow up. Initiate a new chat with a client rather than continue a current one.
What problems is the product solving and how is that benefiting you?
Not sure of what enhancements are being made at this time. Currently the product works fine for it's purposes
I'm a agent that uses freshchat to talk to customer and its a very easy flowing process to use it
What do you like best about the product?
That its simple, and not hard to us. With every update, it makes the program even easlier to use
What do you dislike about the product?
I wish there were more sound notifcations for when telling me a new message was coming in!
What problems is the product solving and how is that benefiting you?
Makes it so our customes don't have to call in and can chat in and can chat with us 24/7!
Ideal for for Business Communication
What do you like best about the product?
Freshchat provides chat support for businesses and the feature I like most is WhatsApp Business Integration & E-Mail Notifications to customers once they come offline.
I've been using Freshchat for the last 3 years and most of the essential features are free of cost. We have paid for Slack Integration and E-Mail Notifications when a customer comes offline.
I've been using Freshchat for the last 3 years and most of the essential features are free of cost. We have paid for Slack Integration and E-Mail Notifications when a customer comes offline.
What do you dislike about the product?
Mobile App needs to be improved, we cannot see a user online on the mobile app whereas we can get online users on Web Portal.
A Feature suggestion :
With AI embedded quick responses suggestions should be there while writing responses to our customers this with help businesses a lot.
A Feature suggestion :
With AI embedded quick responses suggestions should be there while writing responses to our customers this with help businesses a lot.
What problems is the product solving and how is that benefiting you?
It enables WhatsApp Business Integration which is useful and customer insights are available in Freshchat dashboard with searchable customer chat history helps us manage customer conversation efficiently.
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