Freshdesk
Freshworks Inc.External reviews
3,435 reviews
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best platform for the tickets
What do you like best about the product?
very very amazing platform for use good filter features it has.
What do you dislike about the product?
Nothing, absolutely nothing. Everything is best
What problems is the product solving and how is that benefiting you?
I am a support engineer and use this platform everyday. This is the best platform used for support management.
Happy customer, but building out my own solution now
What do you like best about the product?
I have been using Freshdesk for a few years. It was easy to setup and it is up all the time. I don't think it is worth the money for the limits it has put on my "blossom" account. My customers don't know how to use it, the interface is confusing for them -- so I have my own app that pulls down all data and I have my own frontend.
What do you dislike about the product?
They recently changed their API call limit without informing customers, breaking systems that were in place while I was out of town. I am now going to build my own help desk solution that I can customize to my liking. The limits on the basic plan which still costs a bit have me looking elsewhere.
What problems is the product solving and how is that benefiting you?
Easy to manage tickets on my side.
Best CRM for support
What do you like best about the product?
Ease of assignments, views, tracking live tickets, automations and analytics.
What do you dislike about the product?
Data takes some time to update on analytics
What problems is the product solving and how is that benefiting you?
high volume management and automations
Frehdesk experience
What do you like best about the product?
This CRM tool is very user friendly and easy to use. keeps the data in very structured manner. implementation is ease which is really helpful. it provide proper access to support the customer . We user on daily basis because other software integration is easy with Freshdesk.
What do you dislike about the product?
Sometimes we need to get the older data which gets removed from portal and we have to get it from cloud.
What problems is the product solving and how is that benefiting you?
We had very unstructured way to manage the customers query and data now it is very easy to maintain the customers data on day to basis.
it really made our work life easy we can easily search out tickets and merchant details easily.
What do you like best about the product?
We can easily find out ticket in this...
What do you dislike about the product?
i dont find anything bad in this as it made our work life easy.
What problems is the product solving and how is that benefiting you?
it solves to find ticket properly and also can communicate with team easily with the help of ticket.
Freshworks is very simple and user friendly
What do you like best about the product?
The system is simple and easy to use! Allows for better interaction between agents
What do you dislike about the product?
Our organization uses freshdesk and freshservice and the communication between the two can be difficult.
What problems is the product solving and how is that benefiting you?
Autmomation and simplicity
A cheaper alternative
What do you like best about the product?
Intergration from Zendesk was easy took around a month overall but was painless. We used tools to migrate our customer service emails.
What do you dislike about the product?
It does have leff features compared to Zendesk but they can be added via the app store built in.
What problems is the product solving and how is that benefiting you?
Cost was the main concern we had used Zendesk previously and were spending around 20% more than I would have liked which is why we moved.
Good page for support.
What do you like best about the product?
The optimization it offers, your page is very well optimized and you can provide more efficient support.
What do you dislike about the product?
That it does not offer connectivity features with other pages associated with our company.
What problems is the product solving and how is that benefiting you?
Connectivity with other pages. It would be good to integrate so that we know who our customers are and who are prospects.
Its good for small to medium sized enterprises.
What do you like best about the product?
All model functionalities like those of the advanced ticketing tools like "service now" is available in fresh desk.
What do you dislike about the product?
I don't know if it just happens with me but it is laggy sometimes. When the ticket count is high and workload is heavy this causes very much frustration.
What problems is the product solving and how is that benefiting you?
Same lining business processes, improving response time, Freshdesk integrates support channels like email, chat, social media, and phone calls into a single platform, preventing customer queries from getting lost in different systems abd this omni channel experience makes the workload easier
My Freshdesk Experience
What do you like best about the product?
Multiple clients
Handle single client with multiple software group related separate ticketing system for large organisations
Handle single client with multiple software group related separate ticketing system for large organisations
What do you dislike about the product?
Having an issue on one primary email account. Sometime it irritate by manual ticket creation for different groups having some miss communication group info
What problems is the product solving and how is that benefiting you?
Freshdesk team will help and initial stage they are providing the enough of training to the user also helps the emergency tickets immediately
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