Freshdesk
Freshworks Inc.External reviews
3,435 reviews
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Freshdesk Review
What do you like best about the product?
I like that I can easily submit tickets.
What do you dislike about the product?
I do not like the forums have moved to Hutong sign.
What problems is the product solving and how is that benefiting you?
I'm able to fix salary problems and track my referrals. It's a convenient way to communicate with VIPKID.
Recommendations to others considering the product:
none at this time
Mixed Feelings
What do you like best about the product?
I like the idea of sending tickets into Freshdesk.
What do you dislike about the product?
I dislike the response time and how Freshdesk is not very user friendly.
What problems is the product solving and how is that benefiting you?
I use freshdesk to help resolve issues working as a teacher for VIPkid
Tracking help desk tickets
What do you like best about the product?
Great way to track help desk tickets and filter them to the appropriate department.
What do you dislike about the product?
It does not have a great search feature for support articles
What problems is the product solving and how is that benefiting you?
Easy way to track the status of my help tickets
Freshdesk for business information dispersement
What do you like best about the product?
I like the ability to communicate with the home office via trackable tickets.
What do you dislike about the product?
It can be difficult to search past posted updates to find relevant information.
What problems is the product solving and how is that benefiting you?
I use freshdesk to contact the home office with questions or concerns. I also read weekly updates. It is beneficial to have a trackable connection of comments and concerns through freshdesk tickets.
Recommendations to others considering the product:
Th ticket tracking system is excellent.
A for effort, but careful with the language barriers
What do you like best about the product?
They always reply in a quick and timely manner. They are very professional and I absolutely believe that they try their best to support and help the customers and teachers. They will always answer, even if its an automated response.
What do you dislike about the product?
Sometimes because of the language barrier, there is a lot of miscommunication and confusion. Despite the fact that I do believe they try their best to help, there have been many instances where support hasn't been given because either they don't understand the question or we don't understand the answer.
What problems is the product solving and how is that benefiting you?
I've used it to get help in order to get in touch with the customer. I've used in if there are some technical difficulties and for general information regarding the company.
Freshdesk works
What do you like best about the product?
The best thing about Freshdesk is the ease of managing my tickets. I can easily respond within the application and update, merge or bulk edit multiple tickets.
What do you dislike about the product?
When merging tickets, it can sometimes be difficult to follow the newly created thread. When I reply outside of the system from my email client, sometimes it seems the additional copied recipients are dropped. I will have to log into freshdesk directly to reply to all original recipients. It's only a mild inconvenience, as I can usually respond easier from my email client.
What problems is the product solving and how is that benefiting you?
It is providing a ticket queue for software requests. It gives a consolidated point of issue intake.
Recommendations to others considering the product:
It's a great product for managing tickets, but it seems that setting up rules and filters can be difficult as we still get a good amount of junk coming through.
Freshdesk is a great tool for handling our support issues
What do you like best about the product?
We have a central repository for support issues that we can easily and quickly assign to different staff members so that they are addressed in a timely manner.
What do you dislike about the product?
Email replies only allow the user to reply to the initial contact instead of one of the cc'd contacts, which is frustrating when the owner of the support issue changes on the client side.
What problems is the product solving and how is that benefiting you?
We moved to Freshdesk from FogBugz and are happier with the flexibility and ease of use it provides. The mobile app makes support when away from the computer faster and easier.
Freshers, good first system
What do you like best about the product?
Ease of navigation throughout the system.
What do you dislike about the product?
Minimal options on the free version, should include more reports
What problems is the product solving and how is that benefiting you?
Tracking software issues
Fresh Desk Review
What do you like best about the product?
Simplicity and efficiency of the system.
What do you dislike about the product?
I would like there to be more settings other than just canned responses and scenario automations.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us connect quickly with our teachers and resolve issues in an efficient manner.
Excellent software for support management
What do you like best about the product?
Simplistic approach to support management.
What do you dislike about the product?
Felt like i had to pay a lot to get some of the higher level features.
What problems is the product solving and how is that benefiting you?
Customer Support. Support Management
Recommendations to others considering the product:
Was an excellent product and was fairly easy to learn and support. I really like the look and feel of the UI.
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