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Freshdesk support
What do you like best about the product?
Freshdesk support team is the best. For each and every queries we have raised they have provided their solution. Sometimes , they even consider our request and ensure that solution is provided.
What do you dislike about the product?
I feel , freshdesk new version, Mint experience could be improved in a better way.
What problems is the product solving and how is that benefiting you?
We are using freshdesk to support technical issues for our company employee's.
It has helped people to find solution for the issues they face immediately.
It has helped people to find solution for the issues they face immediately.
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Love Freshdesk!
What do you like best about the product?
I like the immediate feedback I get while using Freshdesk. I submit a "ticket" and I get an email response with the status of my ticket.
What do you dislike about the product?
I do not have any dislikes at this time.
What problems is the product solving and how is that benefiting you?
The company I work for is on the opposite side of the world. It is easy to submit a ticket of any issues I have (IT, personal, payment etc...) I get a response within a few hours (due to time difference)
Recommendations to others considering the product:
Give it a chance. It really is easy to use. If you think your "Ticket" would get lost or forgotten...It won't be. I think this make the response quicker then email.
help full desk
What do you like best about the product?
it is a free, no frills ticketing system
there's not a lot of banner ads like some free ticketing systems have
it feels really light weight and smooth to operate
there's not a lot of banner ads like some free ticketing systems have
it feels really light weight and smooth to operate
What do you dislike about the product?
it's almost too simplistic, it feels like it's lacking in features compared to other products I've used such as autotask and spiceworks.
It doesn't have an inventory system
It doesn't have an inventory system
What problems is the product solving and how is that benefiting you?
keeping track of work performed and what needs to be completed
Recommendations to others considering the product:
you get what you pay for, but this is worth the cost of operation
I use freshdesk with VIPKID as a way to send in a ticket to the company
What do you like best about the product?
Sending a ticket is very easy with Freshdesk. It guides you through drop-down boxes and allows you to place your question in the correct category.
What do you dislike about the product?
Freshdesk use to be the place for all inquiries, but now Hutong is used for information purposes and challenges. We have to have both Freshdesk and Hutong. It would be nice if they were combined.
What problems is the product solving and how is that benefiting you?
Anytime I need to write a ticket and get something clarified I use Freshdesk. The benefits this brings is to clarify any questions or concerns I had.
Recommendations to others considering the product:
Just follow the directions it will guide you to what you need.
Good for keeping track of IT requests
What do you like best about the product?
Easy to see work that you need to complete.
What do you dislike about the product?
Sometimes replicated tickets. Assigned same value to all tickets, so a person who received tickets for support that required less time received the same "points" as someone who has tickets that are more involved and take more time to resolve. In the case of an incompetent manager, the first person is seen as being a better employee than the person with the more difficult job.
What problems is the product solving and how is that benefiting you?
Keeping track of incoming IT requests.
Great product with no-cost entry
What do you like best about the product?
Freshdesk allows a feature rich demo period with a very usable free account option.
What do you dislike about the product?
The new user interface looks nicer, but does not seem to be as user friendly.
What problems is the product solving and how is that benefiting you?
Help desk responses and documentation management
Recommendations to others considering the product:
Evaluate other products - make sure to evaluate the mobile apps as well.
Collection of Information
What do you like best about the product?
This is a great place to be able to access discussions, questions, training materials. The platform is good but I believe that they way VIPKID was using the platform wasn't to the best of their ability. I think that is what made it so difficult to search and use and why they are not using it much anymore
What do you dislike about the product?
Difficult to search and find information. Not being able to access the specific solutions I was searching for. Not being updated regularly. No functioning "search" feature that would search all the different solutions and information in FreshDesk. My main reason for not liking this platform was the way that VIPKID had implemented it. We weren't really given any training and it was difficult to search to find solutions for what I was searching for. And much of the information was out of date or incomplete
What problems is the product solving and how is that benefiting you?
A specific place to go to access training materials. Teachers were able to review and go back to get information from their original training
Recommendations to others considering the product:
Request training materials so that you have a better understanding of what can be found and how two use it.. I didn't get much help from the "help" section and it was difficult for me to navigate. I had a difficult time searching for what I was wanting answers to.
FreshDesk Information Hub
What do you like best about the product?
It’s very easy to search for what you’re looking for. Everything feels very organized. I love the ease of writing tickets and the email alerts.
What do you dislike about the product?
It is impersonal without photos and profiles.
What problems is the product solving and how is that benefiting you?
Guidelines are very clearly laid out.
Recommendations to others considering the product:
It’s an easy way to share information and create discussion.
Fresh Desk - help at your fingertips
What do you like best about the product?
Access to so much! I can send in tickets, request help, connect with other teachers, search teaching topics, guidelines and lessons. Fresh desk allows you to connect with not only administrators and help, but also with colleagues.
What do you dislike about the product?
Site can be overwhelming and confusing. So much information - which is a good thing - but it's not all organized in a user-friendly manner. THe search bar does not always provide the desired outcome of search and sometimes takes some fine-tuning.
What problems is the product solving and how is that benefiting you?
The ability to communicate with people on the other side of the world - China. I am able to ask questions, submit needs for help - all without having to make a phone call and waste time on hold. This is especially great as a stay-at-home parent. It also provides a one-stop-shop for all teaching needs from lessons, rules, guidelines and suggestions.
Recommendations to others considering the product:
This is a great way to communicate with a large number of people. I suggest making the search option more user friendly, and utilizing all drop down box options to help for more specific options.
Easy to submit a ticket to my client
What do you like best about the product?
The ease of the buttons to make my decision on my tickets I submit.
What do you dislike about the product?
Not always are the buttons on the list of choice to use for submitting my questions or concerns
What problems is the product solving and how is that benefiting you?
I'm not solving any business related problems at this time
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