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Freshdesk Review
What do you like best about the product?
It arranges all customers inquiries in the best way possible that makes it quick and easy for us to respond to.
What do you dislike about the product?
The system does experience some issues when “closing” tickets out, and ends up leaving us with more open tickets than we should have
What problems is the product solving and how is that benefiting you?
We are resolving all customer inquiries and making sure they are happy with our product and customer service
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My reveiw
What do you like best about the product?
fresh services a decent in simple ticketing system
What do you dislike about the product?
it's a very simple ticketing system to use
What problems is the product solving and how is that benefiting you?
No problem solving with fresh service are the ability for clients to submit tickets on their own as well as have email submissions of tickets
Freshdesk as a forum
What do you like best about the product?
The organization of categories was good.
What do you dislike about the product?
The search engine could be improved. I can’t always find what I’m looking for.
What problems is the product solving and how is that benefiting you?
I used Freshdesk as an independent contractor. The contractor forums were on Freshdesk. Any question or problem could be addressed and answered.
Freshdesk Support
What do you like best about the product?
The Freshdesk Interface is easy to navigate and use. The online Support chat with Freshdesk is GREAT, it is fast and Representatives are always friendly and kind.
What do you dislike about the product?
The Company and User search functionality could be better.
What problems is the product solving and how is that benefiting you?
Every customer call is logged and tracked by our utilization Freshdesk ticketing. It has helped us not loose track customer questions reported issues that require follow up.
Recommendations to others considering the product:
Freshdesk is easily expandable both in capability and number of users. It is relatively easy to setup and configure ticket templets and automated replies. The reports and exports available help review agent performace over extended periods of time.
Automation is allowing our very small team manage hundred of clients
What do you like best about the product?
Customer support / response time
flexibility
flexibility
What do you dislike about the product?
less integration with out freshdesk suites
What problems is the product solving and how is that benefiting you?
We are solving the challenge of maintaining hundreds of locations all around the world with a team of two. Our capability of making this system more efficient is only limited by our team utilizing all the tools Freshdesk gives us. Not to mention their support team is always their acting as an inspiration of the service I want to provide.
Recommendations to others considering the product:
If you are looking not only for a quick fix to get you logging incoming ticket data, or setting up a multinational company with multiple product lines, I would use Freshdesk for its ease of use and company direction at making automation the future of support. Self service is trending up, and without proper AI and automation your clients perception of your support could be affected negatively. Freshdesk allows your support process to scale easily.
Cool!
What do you like best about the product?
Easy administration tasks and configuration.
What do you dislike about the product?
Not much to configure.,.................
What problems is the product solving and how is that benefiting you?
HR Helpdesk
Recommendations to others considering the product:
Easy implementation, simplicity. Easy todo administer for a non tech user.
A fantastic platform for customer service
What do you like best about the product?
The Status picklist is very helpful for my long term projects.
What do you dislike about the product?
I'm not a fan of Mint- mainly because the dashboard does not give me an overlook of current activities occurring across the platform.
What problems is the product solving and how is that benefiting you?
Initially, Freshdesk was focused on internal requests. It was so successful, we are not pivoting to include our members as well.
Freshdesk are an OK guys :)
What do you like best about the product?
Service is mostly useful and operating without any huge issues.
What do you dislike about the product?
Very rarely i'm facing some issues but they are often related to 3rd party software of hardware.
What problems is the product solving and how is that benefiting you?
We are providing our customers with technical and informational support. It's easy to get or create tickets and manage them.
Recommendations to others considering the product:
It is a good ticketing system for support teams. It has quite a lot features to run automation and statistics for your company.
Excellent product
What do you like best about the product?
It is simple, dynamic, and flawless.
The operation is straightforward and quick to learn.
The cloud operates smoothly and is very fast.
The operation is straightforward and quick to learn.
The cloud operates smoothly and is very fast.
What do you dislike about the product?
It is not completely translated into Spanish and the initial configurations are not simple.
What problems is the product solving and how is that benefiting you?
We are providers of software for service stations throughout Argentina, and our customer help desk is managed with FreshDesk. We resolved issues with unregistered tickets, delays in case numbers, very high resolution times due to lack of controls, etc. Our clients and our technicians are very satisfied.
Recommendations to others considering the product:
Simple and effective
Clean, affordable customer service tool
What do you like best about the product?
Simple, easy interface at affordable prices. Starting as a SMB, having this tool available for free was amazing!
What do you dislike about the product?
The interface is not ideal for handling multiple incoming emails that need to be managed separately (ex. multiple departments). For this, I would recommend separate Freshdesk accounts...
What problems is the product solving and how is that benefiting you?
Managing the flurry of customer support emails that come in for our retail brand. This tool has kept us from forgetting about or overlooking customer emails; we use to just Google Groups to manages customer emails, but their interface was not conducive to maintaining timely responses.
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