Freshdesk
Freshworks Inc.External reviews
3,435 reviews
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External reviews are not included in the AWS star rating for the product.
Fresh Desk is indeed a new way to track and keep with your customers and Agents
What do you like best about the product?
The dashboard is very slick and promising and works readily. Not sure if that means anything to you guys, but to me that's a promise. Tells me a lot about the thought put behind making the GUI and how users will or will not like it.
What do you dislike about the product?
Nothing so far I can say that can be listed here.
What problems is the product solving and how is that benefiting you?
With Freshdesk it has been simpler to keep in steady correspondence with potential clients and purchasers by and large, since we can remain associated consistently.
Good service, great support, best price!!
What do you like best about the product?
Very simple and very powerful, it have everything a organization needs for daily work.
What do you dislike about the product?
Nothing by the moment. Nothing by the moment.
What problems is the product solving and how is that benefiting you?
Centralize and organize incidents, have reports
Freshdesk is good but not great
What do you like best about the product?
It puts all of our customer tickets in one place. Tagging and escalation work well.
What do you dislike about the product?
The helpdesk feels dated. Emails can get confusing and messy based on how different users respond. Too many email notifications for the same thing.
What problems is the product solving and how is that benefiting you?
We get a lot of customer questions. We would not be able to handle it without a ticketing system.
Recommendations to others considering the product:
Check out all your option for a ticketing system. Freshdesk might be good for you, but there could be better options.
It's your "run of the mill" CRM tool and it works
What do you like best about the product?
Freshdesk is easy to learn and easy to get used to using. Running a customer service department consisting of mostly remote workers is no easy feat but Freshdesk fits right in with our set-up. Administering users, managing and distributing tasks, performing spot checks for quality validation, and running reports are all manageable online even with not-so-decent internet speeds.
What do you dislike about the product?
It's not so much as a dislike but rather a wish-list of features it could have had that made it an all-in-one tool for our business. For one, I hoped there was a better way of correlating tickets pegged in the system and relating them with other cases based on keywords or word tags. Either I was still a novice and I had no clue or it did not a have word search feature.
What problems is the product solving and how is that benefiting you?
We use Freshdesk mainly to manage complaints sent from customer mails and follow-through on orders posted online. On-boarding new associates was simple enough but getting them productive and used to using the tool required some time.
Recommendations to others considering the product:
If you're looking for an online tool to manage the customer service side of your e-commerce business. Freshdesk is one of those applications that I would recommend.
Fairly robust option with good customer service
What do you like best about the product?
Reasonably priced product that offers a wide spectrum of customization. Includes many of the features available in the more expensive options which is great. For a smaller company or start-up, maybe you can't afford the alternatives and Freshdesk provides a solid platform to begin.
What do you dislike about the product?
The performance is kind of slow and not as responsive as the alternatives.
What problems is the product solving and how is that benefiting you?
Communications between our staff and clients. Allowed us to mock-up a real-life, working model of what we were after without having to invest too much on the process. We will need to more to a larger platform once we're established, but Freshdesk works for now.
Recommendations to others considering the product:
Researched, ran trials and evaluated several other products, Freshdesk was the best of the inexpensive / free category of resources. Pleased with its performance. Very happy with customer service who were prompt in answering questions about implementation and honest about limitations. Appreciated their interest in improving their product. (Some of the alternatives sent massive amounts of emails focused on sales, not customer satisfaction.)
Simple and easy to use with slight flaws
What do you like best about the product?
What I like best about freshdesk is the ability to look up solutions
What do you dislike about the product?
What I dislike about freshdesk is sometimes there are multiple versions of a contact in the system
What problems is the product solving and how is that benefiting you?
I am able to look up solutions to help better assist customers with their issue
fresh dish
What do you like best about the product?
the easiest one compared to other similar products.
What do you dislike about the product?
the annual cost and fee on that software
What problems is the product solving and how is that benefiting you?
communication chatting and problem solving
Easy to use but must be specific
What do you like best about the product?
I like that it allows for very complete answers. It allows to provide a lot of detail to users who need to access Freshdesk.
What do you dislike about the product?
That searching forums for answers the questions must be very specific. It doesn't appear intuitive enough to know what you're searching for.
What problems is the product solving and how is that benefiting you?
FAQs, Help Forums
Possibilities
What do you like best about the product?
Lots of potential for customization and possibilities to make exactly what you want
What do you dislike about the product?
Complicated subscription plans
Not a lot of documentation
Not a lot of documentation
What problems is the product solving and how is that benefiting you?
Incident, request and change management! Customer friendly Portals and solutions has been very appreciated
Very good ticketing system
What do you like best about the product?
Freshdesk is a very complete solution for those who are looking for a simple software for management of your tickets.
What do you dislike about the product?
Some features are missing if you compare it to other competitors, but overall its a good software.
What problems is the product solving and how is that benefiting you?
Management of tickets, organization problems
Recommendations to others considering the product:
Its a very good software. Give it a try!
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