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Good value, just what we need.
What do you like best about the product?
The fact that you can send out email campaigns is great. I create the HTML in-house and load it on our sales department accounts, resulting in higher conversion rate.
What do you dislike about the product?
There are a lot of functions that I haven't had a chance to explore yet.
What problems is the product solving and how is that benefiting you?
The bulk email/campaign feature is amazing. We used to just send mailers though MailChimp, but now it is easy for each team member to send their own campaigns and have their own open/click stats.
Recommendations to others considering the product:
Freshsales is great for any small-medium company. We utilise this much more than we ever did with Salesforce CRM. Would highly recommend.
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Great CRM for small - medium businesses
What do you like best about the product?
Simple, easy to use CRM tool for small to medium businesses. I love being able to mass update in an Excel sheet by upload. Way easier and less complicated than SalesForce. Bulk task assignment and bulk emails are great. We are exploring the tie-in to MailChimp next. The Help team is responsive and friendly. They always take our suggestions into consideration, and often will build enhancements based on what we've told them.
What do you dislike about the product?
The reports need more customization. I would like to be able to choose any data fields for rows and columns. The lead scoring doesn't quite work the way it should. Not sure how to make it better, but we don't rely on it like I was hoping we would.
What problems is the product solving and how is that benefiting you?
The main value is that FreshSales adds value to my sales team, without getting in the way of doing their job. Keeping track of leads, contacts, and deals so they don't slip through the cracks. This has really streamlined our sales process and efficiency. As the sales operations director, I less from my salespeople now than I did before Freshsales. Before Freshsales, we were running a fairly loose sales process. It’s helped develop and fine-tune our sales process tremendously. We’re able to work faster, and achieve more volume in our sales activities than we were without it. Things do not slip through the cracks while using Freshsales.
Recommendations to others considering the product:
Give this CRM a shot. I use it for 2 small companies and really like it.
We are care about sales.
What do you like best about the product?
Allows me and my team to send a lot of emails drafted on the personalized pattern, timetable those and sync them with my calendars, and concern them automatically to our contact records to export all pertinent info. I like it.
What do you dislike about the product?
I don't meet any problems with this working tools. All my team is fine with it and it is good to know that we can work more productive.
What problems is the product solving and how is that benefiting you?
We like that a system with notifiers that make sure we will never lose an appointed task, among which the brand new notes and comments. Also, we can make it possible to create custom reports for each contact, or opportunity.
Recommendations to others considering the product:
The software is really wonderful. You will have the much better system of sales track. The very good platform will help you to see how many trades are in every step, sort, and filter by their prospective close term. The great addition to increase your performance in business.
Freshsales is an OK CRM for basic sales funnel management
What do you like best about the product?
There seem to have been a lot of improvements to Freshsales recently - it gives a good overview of your sales pipeline and notifies you when actions are required for leads. Logging of interactions is also good.
What do you dislike about the product?
UI is not user friendly
System can be very slow at times
Import of data is not accurate even when using recommended structure of data
System can be very slow at times
Import of data is not accurate even when using recommended structure of data
What problems is the product solving and how is that benefiting you?
Managing leads through the sales process - it allowed us to gain a greater insight into how our leads are being managed through the process.
Basic Email Automatoin
What do you like best about the product?
Easy data uploads and mapping with the ability to do basic automated email campaigns for leads and accounts.
What do you dislike about the product?
Glitchy tracking and poor reporting capabilities. As teams scale and activity and data is segmented, more in-depth reporting and tracking is needed.
What problems is the product solving and how is that benefiting you?
Eliminating the need for an early demand-gen head-count.
Off to a great start
What do you like best about the product?
I feel like Freshsales had the potential to blow Pipedrive out of the water. It's very user friendly and offers additional features that Pipedrive is lacking.
I love that they have a page dedicated to collecting user requests and mapping out when they expect to deploy new features. When I'd last tested this platform, they had a lot of great features in the works.
I love that they have a page dedicated to collecting user requests and mapping out when they expect to deploy new features. When I'd last tested this platform, they had a lot of great features in the works.
What do you dislike about the product?
When we tested this platform when we were looking to switch CRMs, it lacked a few features that we needed. We really needed a CRM that would allow us to utilize multiple pipelines to track our deals, and, at the time, Freshsales did not offer that feature.
They were also very slow to respond when I contacted them with questions. A more developed customer service center would go a long way.
They were also very slow to respond when I contacted them with questions. A more developed customer service center would go a long way.
What problems is the product solving and how is that benefiting you?
We tested this to see if it could replace our current CRM, which lacked some features that the company needed. We, unfortunately, did not move forward with Freshsales because it was lacking some of the key features we use on a daily basis. They have a lot in their pipeline, and I hope to test their product again in the future.
Recommendations to others considering the product:
This is a CRM that is definitely worth testing.
Know your Sales & your Customers - Inside Out
What do you like best about the product?
It seems to have improved rapidly. You will find that it has a mix of every Sales CRM out there in one. Anything relevant to a contact can be found on the detailed page. Your interactions with other people not in your contact list automatically get added to the leads. Each organisation is well represented as an account for a sales person to continue reselling and maintaining relationship with the people connected to that account.
What do you dislike about the product?
Contact sync is missing. We need to rely on Zapier to sync with Google. The price starts to look expensive when you go higher up on the plans. IOS app is still not formatted for iphone X and lacks the polished look.
What problems is the product solving and how is that benefiting you?
Distinguishing between a lead and a contact while keeping an excellent record of both. Creating some automation based on the interaction with clients.
Recommendations to others considering the product:
If you don't get overwhelmed with too much information at once, then Freshbooks will be your final choice. What I didnt understand is why they don't sync past email when they adopt 2 way sync in general. The feature that auto searches social handles based on the email id of the contact was very useful. The IOS app still lacks the feature rich UI that web interface provides.
Control your sales pipeline effectively and easy.
What do you like best about the product?
Lets me concentrate on my sales leads. The ability to save time and resources by automatically assigning leads. I can easily to timetable tasks and appointments and get email alerts. I guess it is powerful and helpful tools which make your business work right.
What do you dislike about the product?
Nothing says bad about this platform I can't. As I know that we can easily work with all tools which are given to us that software. I'm glad that till now I don't have any bad issue with this solution.
What problems is the product solving and how is that benefiting you?
Helps to us to see a full situation of our - deals, customer information and performance. Nice point that we don't need to give a learning process to our new sales managers as this software is really simple in use.
Recommendations to others considering the product:
With this software, you can track the productivity from your sales. You will have a good way to make and save your crafted personalized emails and send them faster. Great that you will see how many deals are in every step, sort and filter by their supposed close date. Perfect addition to grow your company.
Great Platform
What do you like best about the product?
I love FreshSales as it coordinates all our leads, clients, tasks and our pipeline into a very easy to use platform. I also love the email templates A LOT!!
What do you dislike about the product?
I do wish the email inbox feature would mirror my Gmail account. I do wish it had the ability to pre-program series of tasks for a client that could be programmed and used with the click of a button. Always re-entering the same tasks for each client is redundant so we end up using Asana for this.
What problems is the product solving and how is that benefiting you?
Coordination with our team an more effective, time saving communications with clients.
Recommendations to others considering the product:
This is a great platform for small businesses (probably large too) for setting up and using systems that will eventually help you streamline your processes and save lots of time in the future.
Amazing Application with easy to use interface and
What do you like best about the product?
Ease of use, sync to various device and user interface is the strong point for Freshsales. It tracks each and every activities of your jobs related to clients. And the mobile plus Web application make sure that you never miss on a client anytime. Easy to use and quite a streamlined process that anyone can use. Great app for startups
What do you dislike about the product?
Would like it even more if the prices are a bit more pocket friendly.
What problems is the product solving and how is that benefiting you?
Easy tracking of various stages of clients conversion, easy assignment of leads to the team.. One stop to store all clients data
Recommendations to others considering the product:
This app does wonders.. Must to have for any startups
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