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Amazing for a Sales Team
What do you like best about the product?
Visual representation of a sales funnel and the human approach of contacts.
What do you dislike about the product?
Maybe a stripped down version for a startup should exist. Way too many options are not relevant for a small sales team of 1-3 people.
Onboarding should be easier, I was totally confused how to start?
Onboarding should be easier, I was totally confused how to start?
What problems is the product solving and how is that benefiting you?
1. Know how deals exist at any given point in time. (I used to use Trello)
2. Know how many people I need to hire based on my pipeline.
3. Whether I am meeting or missing my sales targets.
2. Know how many people I need to hire based on my pipeline.
3. Whether I am meeting or missing my sales targets.
Recommendations to others considering the product:
Get onboarding done by Freshsales team
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Old Sales Guy Point of View
What do you like best about the product?
All communication stays with the file. Bulk campaign can be measured.
What do you dislike about the product?
I would like more edit option when creating emails.
What problems is the product solving and how is that benefiting you?
Organizes me, makes me more efficient helps with communication. Especially since our company is spread out all over the nation.
Recommendations to others considering the product:
Just try the free demo and don't be afraid to ask questions. The support is quick and on point.
An Exceptional CRM
What do you like best about the product?
We have a very unique business and way of managing accounts and generating leads, FreshSales has helped us every step of the way build a CRM that best works for our company's needs. We have scheduled a number of calls with the support team at FreshSales who have been very polite, professional and helpful at answering all of our questions on data migration, updates, and even incorporated new feature requests. Overall, I'm very impressed with their product!
What do you dislike about the product?
There is nothing specifically about this platform that I do not like. Our company has had a number of challenges finding a CRM that best suited our needs, and of all the CRMs that we tested, FreshSales by far met more of our needs than any other platform.
What problems is the product solving and how is that benefiting you?
FreshSales has helped our company manage incoming leads, track prospective accounts, and measure conversion rates in a streamlined and simple process.
Recommendations to others considering the product:
Utilize their support team, they're been super helpful and have made the transition a seamless process.
Great System and You Make It Your Own
What do you like best about the product?
The customization, the people, the UI experience and overall, the functionality is extremely great. This is a system that you need to take time to develop, but once you work on it, then it gets better and better with time. The implementation also helped with a lot of development. Finally, for small companies, you can't beat the price.
What do you dislike about the product?
The biggest challenge was that I had to build and create everything. In addition, the implementation kick off was a bit slow at first. The nice thing about Salesforce or HubSpot is that they've done it so many times that there is a template for it, but at the end of the day, why do you want to be like everyone else?
What problems is the product solving and how is that benefiting you?
The customization and flexibility to not only plan ahead but create a system that is easy to use.
Recommendations to others considering the product:
Understand that you'll put a lot of work in up front. This is a customizable system and the cost is great, but you will be setting a lot of it up. Also get the implementation team on a schedule. For example - Schedule weekly 2 hour time blocks for 4 weeks straight.
Great system
What do you like best about the product?
Easy to input and manage information/contacts
What do you dislike about the product?
Layout and filtering options not always optimal; very difficult to "share" leads/contacts/deals with fellow employees.
What problems is the product solving and how is that benefiting you?
Easy tracking of clients/deals.
Recommendations to others considering the product:
A great system for tracking clients and deals, and especially handy for keeping up with previous clients.
Very Clean, Easy To Use Software
What do you like best about the product?
The ease-ability, UX, and the Sales Campaigns feature.
What do you dislike about the product?
The workflows are a bit hard to get use to / figure out at first.
What problems is the product solving and how is that benefiting you?
Having all of my Sales efforts being done in one centralized place.
Recommendations to others considering the product:
Highly recommend.
Great Product
What do you like best about the product?
Very simple to use, more and more integration and a great customer support
What do you dislike about the product?
No integration with Freshservice (it's the same family, please resolve it!)
What problems is the product solving and how is that benefiting you?
We need a CRM for our company
Comprehensive sales tool
What do you like best about the product?
Freshsales is unique in its offering when it comes to reporting. Reports are flexible and highly customizable for us to measure different metrics.
Its integrated with FreshChat which again help us in creating an inbound chat to a deal.
Its integrated with FreshChat which again help us in creating an inbound chat to a deal.
What do you dislike about the product?
Task management still needs improvement. I believe this is already work in progress.
Task should be auto-assigned once the previous one is completed.
Task should be auto-assigned once the previous one is completed.
What problems is the product solving and how is that benefiting you?
We are a team of 6 in sales team and tracking different performance/business metrics was not possible until we moved to FreshSales. Today we are able to see a micro level view of the sales funnel at any given point.
Fantastic Service
What do you like best about the product?
We had countless salespeople calling and rambling on at us about facts figures and they all seemed like they were just chasing commissions.
But when I spoke to fresh sales they actually took the time to understand what we wanted and needed as a business, and bared with us whilst we mulled over each aspect, added to that they answered every single little question we had (and there were many) this totally put our minds at ease and they continue to do so now we're on board.
But when I spoke to fresh sales they actually took the time to understand what we wanted and needed as a business, and bared with us whilst we mulled over each aspect, added to that they answered every single little question we had (and there were many) this totally put our minds at ease and they continue to do so now we're on board.
What do you dislike about the product?
The lack of bundles they offer with their other packages, for example, we would like to use resh marketer and fresh desk as well but at the moment that requires three subscriptions.
What problems is the product solving and how is that benefiting you?
It has and continues to solve problems on a daily basis, it fluidly fills the gaps between our sales team and our main office, allowing for a more seamless experience for staff and our customers alike,
Fresh sales have managed everything we've thrown at it with the level of customisation it's grown into the tools of our dreams.
Fresh sales have managed everything we've thrown at it with the level of customisation it's grown into the tools of our dreams.
Recommendations to others considering the product:
Consider how much you can really utilise the custom fields,a lot of CRM's fall down here but with fresh sales you can change pretty much everything and add many many fields of your own to top that of you can also call upon them via the api webhooks zapier etc.
Powerful, quick and friendly CRM
What do you like best about the product?
Speed, Account view, contact history, interface
What do you dislike about the product?
Tasks and task allocation, calendar, integration with Mailchimp
What problems is the product solving and how is that benefiting you?
Tracking and allocating accounts, moving deals through stages
Recommendations to others considering the product:
Make sure you don't need to integrate files as deals, otherwise it's extra work
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