Freshsales
Freshworks Inc.Reviews from AWS customer
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Easy and Intuitive
What do you like best about the product?
Having deployed several CRM systems over the last 20 years, i am well versed in seeing usage fall off a cliff very quickly, when a CRM is more difficult than folders and outlook particularly in the Recruitment world...
Freshsales though and all the other freshworks really are a breath of fresh air, intuitive easy to use, and fantastic support...
I am now moving over to Freshworks as much as I can, they tick the box on every level👍
Freshsales though and all the other freshworks really are a breath of fresh air, intuitive easy to use, and fantastic support...
I am now moving over to Freshworks as much as I can, they tick the box on every level👍
What do you dislike about the product?
Nothing, I am happily relieved after many years of paying for clunky CRM solutions...
What problems is the product solving and how is that benefiting you?
Work Flow and Data integrity is spot on!
Great Support
What do you like best about the product?
Interface & Look, the support staff is awesome
What do you dislike about the product?
Nothing. We are still learning but we love it so far.
What problems is the product solving and how is that benefiting you?
Still learning all the great features it has to offer. We love the customization!!!
Recommendations to others considering the product:
We did alot of research and they are in their own league!!
A++
What do you like best about the product?
The system is very easy to use and has a very user friendly UI
What do you dislike about the product?
The support for this can sometimes be difficult due to time differences
What problems is the product solving and how is that benefiting you?
we have realised that this can be used as an end to end CRM
Recommendations to others considering the product:
Do It
Very useful, handy platform indeed!
What do you like best about the product?
The calling feature of course and the way it can be organized into separate items like All Leads, Pending Leads, etc
What do you dislike about the product?
The leads may get jumbled up and the browser cache has to be cleared. My colleague would have a different order of leads(unorganized) from mine.
What problems is the product solving and how is that benefiting you?
Getting in touch with prospective clients are helping us very much being a SaaS company.
Extremely user friendly
What do you like best about the product?
The way we can sort the data, the kind of user interphase is there, it is very easy to use. Talking about the speed of the app, it is super speedy even on the app to increase the performance of the user. A Must recommended CRM for all the company who uses CRM for sales procedure.
What do you dislike about the product?
Nothing as of now, the only change that is required is the little change of drop-down menu on the left corner. it should be on the right side for better usage.
What problems is the product solving and how is that benefiting you?
Talking about sales and sales requirement, Fresh sales solves it all.
The funnel is as per the requirement and super speedy. It gives me overall knowledge about my team's performance and individual performance in a click.
The funnel is as per the requirement and super speedy. It gives me overall knowledge about my team's performance and individual performance in a click.
Recommendations to others considering the product:
It is must try product
My First Exp with CRM
What do you like best about the product?
It helped me to learn easily and User experience is the best One
What do you dislike about the product?
Reminders are not working perfectly . It should be accurate and should have option to set multiple reminders for appointments
What problems is the product solving and how is that benefiting you?
Able to track and Manage my leads. Auto Enriching help me to rank the leads
Fantastic value! A few features required / perfected would make it fantastic.
What do you like best about the product?
The ability to craft well worded email templates which helped to allow us to reach out to large numbers of clients instantly and easily.
We have also made use of the integrated phone feature, which allows you to call directly from within the CRM. Being able to document and record all incoming and outgoing phone calls has been extremely useful to us.
We have also made use of the integrated phone feature, which allows you to call directly from within the CRM. Being able to document and record all incoming and outgoing phone calls has been extremely useful to us.
What do you dislike about the product?
We payed extra for an upgraded package because of a wonderful feature which is supposed to extract the clients information from social media (profile picture etc) and update the contact info in the CRM. It works MAYBE once out of 100 times (they blame third party integration software).
Even when you supply the clients social media profile URL it never updates the clients photo in the CRM.
Also, when FreshSales releases the ability to use the email template feature from the iOS and Android platforms this app will be tremendously more useful.
Also, if the mobile apps would allow the user to change orientation from portrait to landscape that would also be quite beneficial. We're hoping that the mobile app will also allow calling from the integrated phone system as well some day. Fingers crossed!
Even when you supply the clients social media profile URL it never updates the clients photo in the CRM.
Also, when FreshSales releases the ability to use the email template feature from the iOS and Android platforms this app will be tremendously more useful.
Also, if the mobile apps would allow the user to change orientation from portrait to landscape that would also be quite beneficial. We're hoping that the mobile app will also allow calling from the integrated phone system as well some day. Fingers crossed!
What problems is the product solving and how is that benefiting you?
We operate a large luxury dealership here in Canada, and as such we receive a tremendous amount of sales leads. FreshSales allowed us to quickly and easily manage all of our incoming leads with ease.
Accessible and simple CRM
What do you like best about the product?
Gives me the opportunity to focus on my sales. Using it, I save my time and resources, automatically assigning potential customers. I can easily paint tasks and meetings, while receiving notifications via e-mail. I believe that these are powerful and useful tools that make your business successful.
What do you dislike about the product?
Sometimes it works slowly, I would like it to be a little faster. In addition, our customers are asking to establish integration with Facebook and social networks. And I also want to increase the comments section and the ability to customize the font. These small minuses can be fixed quite quickly in the next update.
What problems is the product solving and how is that benefiting you?
I have the ability to send bulk emails to potential customers, import and manage large lists, and customize data fields and work with email templates. I can also respond to client and prospective emails right inside the CRM.
Recommendations to others considering the product:
This tool will help your business and your clients to make transactions, and completely control this process, being at home, and on business trips, traveling, which is very convenient. And also monitor the performance of the tasks of your team.
Amazing for a Sales Team
What do you like best about the product?
Visual representation of a sales funnel and the human approach of contacts.
What do you dislike about the product?
Maybe a stripped down version for a startup should exist. Way too many options are not relevant for a small sales team of 1-3 people.
Onboarding should be easier, I was totally confused how to start?
Onboarding should be easier, I was totally confused how to start?
What problems is the product solving and how is that benefiting you?
1. Know how deals exist at any given point in time. (I used to use Trello)
2. Know how many people I need to hire based on my pipeline.
3. Whether I am meeting or missing my sales targets.
2. Know how many people I need to hire based on my pipeline.
3. Whether I am meeting or missing my sales targets.
Recommendations to others considering the product:
Get onboarding done by Freshsales team
Old Sales Guy Point of View
What do you like best about the product?
All communication stays with the file. Bulk campaign can be measured.
What do you dislike about the product?
I would like more edit option when creating emails.
What problems is the product solving and how is that benefiting you?
Organizes me, makes me more efficient helps with communication. Especially since our company is spread out all over the nation.
Recommendations to others considering the product:
Just try the free demo and don't be afraid to ask questions. The support is quick and on point.
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