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Intuitive, beautiful and simple CRM
What do you like best about the product?
The UI is beautiful, highly customizable to adapt to each business nature and processes. User friendly, several leads capture and tracking thanks to the libraries for web pages and mobile applications,
What do you dislike about the product?
Doesn't has an in built inventory module.
What problems is the product solving and how is that benefiting you?
Managing business opportunities, capturing leads, possible deals and provide a whole service lifecycle.
Recommendations to others considering the product:
Explore other Freshworks solution as well.
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I use it at work and it helps me keep updated with calls to my everyday contacts!
What do you like best about the product?
Where I can keep track of all calls I have made with my customer and what the last conversation was about.
What do you dislike about the product?
I don't know how to make it remind me when to call back if and when the customer wants me to call her/him back.
What problems is the product solving and how is that benefiting you?
More exact sales and more products to be sold when the customer asks me about a product and I write it in my note. I can have relay that to my manager and he will bring it in. This way we have the product next time I call on this customer.
Recommendations to others considering the product:
I do recommend this for any company keeping trail of their customer , client contacts.
Freshsales, the all-in-one CRM for prospecting and closing deals
What do you like best about the product?
- It really helps for prospecting and closing deals
- It has a great UI, far way better than much of the CRMs on the market
- It has an awesome points system for leads qualification
- It has an integrated phone number that you can activate so you can log and record your calls directly to the CRM platform
- It's really easy to use and understand
Sales campaign and workflows really make your life easier when following up on prospects/contacts
- It has a great UI, far way better than much of the CRMs on the market
- It has an awesome points system for leads qualification
- It has an integrated phone number that you can activate so you can log and record your calls directly to the CRM platform
- It's really easy to use and understand
Sales campaign and workflows really make your life easier when following up on prospects/contacts
What do you dislike about the product?
It would be great if you could manage the system scores for leads qualifications (like when a lead interacts with your mails it adds points when it might be a cold lead).Also, Support help could respond a little faster when having problems (we were almost a week with a problem and the answers we got from them were every two days when it was something urgent)
What problems is the product solving and how is that benefiting you?
When we first started prospecting, we found out it was very difficult to score leads in most of the CRMs. With Freshsales, all of that pain went away! The lead scoring feature is just awesome. You can customize it to your own preference, and define when a lead is cold/warm/hot, and this is just great
Recommendations to others considering the product:
If you are willing to prospect, this is a must-have, all-in-one CRM with a really affordable plan and features.
Best tool to manage our sales team
What do you like best about the product?
We like the fact that the whole team can collaborate and the robust reporting
What do you dislike about the product?
We like to product and there's not anything we would change
What problems is the product solving and how is that benefiting you?
Visibility on sales figurs
Perfect for us
What do you like best about the product?
Easy to use but with professional features like email sync and task automation. Perfect for a small team who has to manage hundred of customers.
What do you dislike about the product?
Some workflow features could be improved.
What problems is the product solving and how is that benefiting you?
Managing a large customer base on a day-to-day basis is challenging for a small company like ours. Freshsales reduced the effort spent on each lead and contact, helping us to close more deals.
Smooth and easy to use
What do you like best about the product?
Kanban function with deals and being able to filter deals/customers or leads accordingly. The fact that companies/contacts/leads and separated but yet shows the relationships between all parties. Online Support for Fresh Sales is great as you can receive instant answers to any questions you may have.
What do you dislike about the product?
No Dashboard available on the Garden plan. Having issues linking customers between freshsales and freshdesk. Training needs a bit more attention concerning the content that is covered during webinars and doing the actual test. If training is more interactive in webinars, handling actual situations posed by likewise questions in a test. Resellers will benefit by the means of understanding the product at a deeper level
What problems is the product solving and how is that benefiting you?
Having documentation linked to a deal or customer. Keeping admin aligned with customers. Having tasks, appointments and notes available immediately on a deal or contact. Having support tickets linked to a customer so you will always be prepared when visiting a customer.
Recommendations to others considering the product:
Ease of use makes FreshSales a breeze to work with
Mr RS
What do you like best about the product?
Dynamix & flexible
Reporting is made easy
Reporting is made easy
What do you dislike about the product?
When i need to pull report on appointment (trip reports), then the system include emails. This provides an inaccurate measure of actual trip reports.
What problems is the product solving and how is that benefiting you?
Centralized location for teams to use
Recommendations to others considering the product:
NA
The Go-To Tool for Sole Traders and SMB's
What do you like best about the product?
Using Freshsales is an absolute breeze. It's super simple to set up and to navigate. Moreover, the pricing structure is very well suited to sole traders and smb's.
What do you dislike about the product?
To be honest, I cannot think of anything. Everything is just so fluid and natural when using the product.
What problems is the product solving and how is that benefiting you?
As a small business and a sole trader, I need a solution to track my clients and potential clients. I've tried using other software products, notably HubSpot, but they just don't compare to Freshsales. Hubspot's interface is by comparison to Freshsales clunky to say the least. They also impose ridiculous limits on their free account offering, and their first tiered pricing level is way too excessive for a small trader like me.
I can now track everything I need to run my web design company using Freshsales. I am able to send emails and track them right from the Freshsales interface, and even use templates to speed through day-to-day tasks. The lead-scoring feature also helps me see at a glance who are my hottest leads to follow up on.
Finally, Freshsales also integrates perfectly with Freshdesk (Freshworks client ticketing solution) and Freshchat (their website chat system). I am able to see everything I need to in one, centralised location.
If you're a sole trader or SMB, you really should check out this awesome product - I can't recommend it highly enough!
I can now track everything I need to run my web design company using Freshsales. I am able to send emails and track them right from the Freshsales interface, and even use templates to speed through day-to-day tasks. The lead-scoring feature also helps me see at a glance who are my hottest leads to follow up on.
Finally, Freshsales also integrates perfectly with Freshdesk (Freshworks client ticketing solution) and Freshchat (their website chat system). I am able to see everything I need to in one, centralised location.
If you're a sole trader or SMB, you really should check out this awesome product - I can't recommend it highly enough!
Recommendations to others considering the product:
Do it! Especially if you are using the free offering of solutions like Hubspot, knowing you need to move from a free version to a paid version, but still want excellent value for money.
A fresh look at a CRM platform
What do you like best about the product?
The ease of setting it up fast and easy. The interface is very clean and a breeze to navigate.
What do you dislike about the product?
Not intuitive at first. Limited options.
What problems is the product solving and how is that benefiting you?
My team needed a fast and clean way of following up with leads. Also, the lead scoring allows me to see very quickly which leads are being responsive. I also like the way that it integrates with Fresh Desk.
Recommendations to others considering the product:
Do not expect a CRM platform that is bloated with features you won't need. Fresh Sales is ideal for smaller teams.
The best CRM in the market !
What do you like best about the product?
- Great user friendly (very easy to use)
- Easy to set up
- Awesome support! (They listen to your concern and find the solutions for your requirement)
- Easy to set up
- Awesome support! (They listen to your concern and find the solutions for your requirement)
What do you dislike about the product?
- User has to be in the same plan subscription
What problems is the product solving and how is that benefiting you?
- Tracking customer progress
- Centralize database
- Centralize database
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