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Easy to use dashboard
What do you like best about the product?
Heatmaps & session replay give great insights
What do you dislike about the product?
Complexity in certain features e.g. filtering session replay is URL-based
What problems is the product solving and how is that benefiting you?
Finding out customer behavior to implement CRO efforts
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Simple and elegant interface offering all the features needed for a growing company
What do you like best about the product?
We like:
- Auto enrichment of customer profiles
- Email tracking
- and Deal pipelines
- Auto enrichment of customer profiles
- Email tracking
- and Deal pipelines
What do you dislike about the product?
Converting leads to contact is a bit cumbersome with many additional steps.
What problems is the product solving and how is that benefiting you?
Keeping in touch with our customers via tasks, reminders etc.
Tracking our deals on the deal pipeline
Tracking our deals on the deal pipeline
Recommendations to others considering the product:
You won't go wrong with using FreshSales as your goto CRM! Everything you might need as a growing company is available!
We love Freshsales
What do you like best about the product?
The pipeline and task feature keeps me on track. I make sure once a client is on my pipeline there is always a task.
What do you dislike about the product?
Freshsales has been great so far. Though I do wish there was a way to better control the rankings of a lead.
What problems is the product solving and how is that benefiting you?
Reporting, task management and follow up
Life Saving bit of kit
What do you like best about the product?
Everything is in one place and everything is recorded. Without it I'd of been drowning in a mountain of paper noted and poorly organised emails. Without a doubt I'd of lost customers without it.
What do you dislike about the product?
The fact I cant be logged in on multiple devices. Being able to have my ipad and laptop logged in at the same time would be really handy.
What problems is the product solving and how is that benefiting you?
Organizing the setup of free trials for a new product. Without it processing the quantity of customers would have been impossible.
Recommendations to others considering the product:
A requirement when taking on a high quantity of customers.
Very Useful and quick Updates
What do you like best about the product?
All the features are very good and have helped my team to manage the leads efficiently.
What do you dislike about the product?
Not much to dislike but there should be an option of bulk delete or bulk transfer to other pipelines. Apart from this if something comes up, I will surely let the freshsales team know about it.
What problems is the product solving and how is that benefiting you?
All our leads are managed on freshsales currently. We keep a track of all our customers through Freshsales right from the start until they are converted or lost. A very Useful and efficient product :)
So many tools at an affordable budget
What do you like best about the product?
Club 2 URLs in a single step in the funnel.
Heatmaps with click percentage shown directly above the event/content/section.
Heatmaps with click percentage shown directly above the event/content/section.
What do you dislike about the product?
Should have an advanced account based attribution feature
Should work simplifying a few features
Should work simplifying a few features
What problems is the product solving and how is that benefiting you?
Funnel analysis and overall user behavior
Great Sales CRM!
What do you like best about the product?
Extremely intuitive, ease of use, pipeline management, great analytics, fast product updates, always innovating and making product better, easy to customize and configure, easy to implement
What do you dislike about the product?
nothing works well for our small operation
What problems is the product solving and how is that benefiting you?
Managing pipeline and having one central source of truth to manage my company revenue and sales
Full package of tools, which you need in website development.
What do you like best about the product?
Possibity to integrate with other Freshworks tools
What do you dislike about the product?
There is nothing special to dislike currently.
What problems is the product solving and how is that benefiting you?
Great tool for optimizing lead generetion.
Great alternative to the competition.
What do you like best about the product?
I like that it will continually record sessions without the requirement to start recording. It also records every visitor, not just samples. We use it as a tech support tool as much as a marketing insight tool.
What do you dislike about the product?
Nothing at this time. May modify in the future.
What problems is the product solving and how is that benefiting you?
Customers having different experiences on our site depending on OS and browser. We are able to see there session and resolve issues. Additionally we are seeing what parts of our page are being used.
Keep everyone one the same page.
What do you like best about the product?
we use Freshsales to keep track of contacts and leads. The automated lead scoring system and task assignment functions became my favourite by far
What do you dislike about the product?
Not being able to use the VoIP function on my Andriod phone was disappointing. This may have been rectified via an update by now.
What problems is the product solving and how is that benefiting you?
The efficiency gained by simply being able to see a lead score has helped to make sure everyone on the team knows exactly who to call and when.
Recommendations to others considering the product:
Easy to understand and easy to train agents to use effectively
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