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Versatile & affordable, modern CRM
What do you like best about the product?
It combines simple off-the-shelf functionality, with highly conifgurable & bespoke elements so very suitable for our specific requirements as we needed a bespoke booking system built into our CRM. I also like how it is 'future-proof' & is continually being enhanced with additional functionality at no extra cost.
What do you dislike about the product?
Unable to sync email accounts according to a salesperson's Territory, so it is all or nothing.
What problems is the product solving and how is that benefiting you?
Sales pipelining & analytics, sales activities, visibilty of customer engagement.
We had none of these before we had Feshsales CRM, teams are seeing the benefits of tracking pipelines & customer engagements as way to make their workloads more efficient which increases the time they spend selling.
The bespoke element we had developed to replace our old booking system, we now benefit from a cloud environment with modern APIs, instant updates, real-time information, and are able to do instant config changes oursleves. This has benefited the company by having a much happier sales team who are engaged with their system rather than frustrated by it.
We had none of these before we had Feshsales CRM, teams are seeing the benefits of tracking pipelines & customer engagements as way to make their workloads more efficient which increases the time they spend selling.
The bespoke element we had developed to replace our old booking system, we now benefit from a cloud environment with modern APIs, instant updates, real-time information, and are able to do instant config changes oursleves. This has benefited the company by having a much happier sales team who are engaged with their system rather than frustrated by it.
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Best CRM in the market!
What do you like best about the product?
Freshsales has great UI/UX, which makes it so easy to use. Industry level customization. Integrates with mutiple other softwares.
Freshworks support is supreme!
Freshworks support is supreme!
What do you dislike about the product?
limited data exporting option. Can take some time to load and refresh with heavy data.
What problems is the product solving and how is that benefiting you?
Account book management, customer internal mapping.
Helps maintain customer history, do not need to access multiple software to track, with integration its all in one single view.
starting from sales cycle, open tickets, to billing.
Helps maintain customer history, do not need to access multiple software to track, with integration its all in one single view.
starting from sales cycle, open tickets, to billing.
An Accessible, Fresh CRM Tool
What do you like best about the product?
Freshsales is incredibly user friendly compared to other CRMs available; of all those I've used, Freshsales has enabled the greatest speed to confidence. Combining ease of use with an abundance of features has made it possible to shape Freshsales into a CRM that fits exactly what we need. In addition, customer support is attentive and easy to access, and new features are regularly released.
What do you dislike about the product?
There are a few integration limitations, however the team are often on hand to help and new updates often bring external features to the tool - making this a limited problem.
What problems is the product solving and how is that benefiting you?
We have a specific business model and needed a solution which could be adapted to our individual needs while being a reliable tool for our Sales users. Freshsales has exceeded these expectations, enabling us to leverage its many features and customisation to meet our needs. The interface, mobile app, and email integration also make this a straightforward platform for the Sales Team to engage with.
Great Idea but Need for Improvement
What do you like best about the product?
Whole sales funnel is consolidated at one place, from leads to meetings and deals.
What do you dislike about the product?
There are a lot of bugs and errors in the product.
What problems is the product solving and how is that benefiting you?
It is consolidating my whole sales funnel at one place and making it easier to track and make decisions. For me specifically , our sales cycle is around 45-60 days and has a lot of elements invloved. Using different software for different steps creates data quality issues and makes it difficult to map each step.
freshasles really has improved the ease and tracking of all our sales leads.
What do you like best about the product?
easy of use, set up and te customer support for any issues.
What do you dislike about the product?
I dont dislike much, maybe the number of email send limits.
What problems is the product solving and how is that benefiting you?
tracking all leads, and personalising bulk emails was such an issue before Fresh Sales was implemented in the business.
Not suitable for large scale organization
What do you like best about the product?
Product architechure is good. Have lot of functionality.
What do you dislike about the product?
Have lots of bugs as their most of features are not working properly like workflows, customer journey, auto assignment rules. Also data export will never give you the correct data. They take lots of time to fix any small issue and they will never provide you an ETA regarding that.
What problems is the product solving and how is that benefiting you?
Their data management structure is good. We can create lots of custom column as per business needs.
Leading crm solution
What do you like best about the product?
Easy to use and good fit for mid size company
What do you dislike about the product?
Nothing but could be automated with AI tools
What problems is the product solving and how is that benefiting you?
Lead follow up and building Sales pipeline
Freshsales CRM has helped us track our sales data
What do you like best about the product?
Customer support is fast and efficient. Also, find a lot of value in the analytics capabilities.
What do you dislike about the product?
One downside is the lack of detailed reporting. Sometimes we want more than what the reports can give us.
What problems is the product solving and how is that benefiting you?
They are solving the way we track deals and maintain organization as a company.
Great Flexability
What do you like best about the product?
For me personally I use the analytics part for freshsales the most, I like how flexible it is to use and the advantages of creat new data driving decision from it. The email campaign capability also do help me and my team Target the right targets at the right time. The best thing I would say is for sure the ease of use just with a simple clicks and filtering you are set you and ready to go.
What do you dislike about the product?
One thing go don't like it when you create a view for your contact there isn't a way to export that same view without recreating the same as a segment.
What problems is the product solving and how is that benefiting you?
It helps me in researching how the sales team is performing on a daily, weekly, and monthly level. It also helps me in sending certain customers certain email to help in conversion.
Cannot recommend Freshsales enough!
What do you like best about the product?
Freshsales is truly a robust and powerful platform. It's intuitive and easy to use. Freshsales not only has a wide breadth of features but each feature/module has a lot of depth to it as well. As a small business, we need one program that does it all, and Freshsales is it. Also their support is on point - helpful and prompt.
What do you dislike about the product?
Although they have a robust analytics platform where you can generate tons of custom reports, I wish it was just a little bit easier to build reports.
What problems is the product solving and how is that benefiting you?
We needed a platform for Sales & Marketing. CRM to host all our contacts, email outreach (cold & Drip), Newletter campaigns, forms, and most importantly, Sales Management. Freshsales does all this seameslssly.
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